Official Samsung UNxxES8000 Owner's Thread - Page 423

Originally Posted by bplewis24 

Yes they already replaced the mainboard the first time they came out. The TV operated fine for about a month or so and then it started up again. I did not purchase an extended warranty, but I have extended warranty protection through the American Express that I purchased it with. I have another service appointment for Friday and we'll see what happens.

Originally Posted by Anthony5362 

Good luck.. If you don't mind, can you ask the tech that comes how much it would cost for the Board, and labor if your TV wasn't covered under warranty? This seems to be a very common issue going around. I've been reading all over between all different models of others having failed boards. I think its good to know ahead of time how much this will cost for the people that don't have any warranties and can't replace the Board themselves. Thanks..

Originally Posted by thebignewt 

My 65" bezel is thin.

Originally Posted by trufans 

First of all I apologize in advance if this has already been covered in this thread, I looked through many pages and have not found it, but there are a LOT of pages to go through!!

I am having problems with the picture on my UN60ES8000. I will start from the beginning so this may be a long read, but I think it will describe what I have done and tried so far with little to no improvement. I purchased the TV in Dec 2012 after considering the same size tv but a few models down in the Samsung line, however after seeing this one and the other one side by side in the showroom, the picture was so much better on this model! We knew we would never use the built in computer, the camera, the wave at talk to remote thing, or the apps. and probably not the 3D, the thing that sold us was the picture itself, it was awesome in the showroom, that is why we dumped $3000 on it.

We set it up at home and immediately noticed very small squares all throughout the picture and lack of sharp defined lines such as in facial features, etc. The small squares seemed patchy and moved around in blotches in areas that were supposed to be a solid rich color, like car ads, walls, etc. (I do not know the proper terminology of the problems or TV settings so please bear with me as I try to describe them the best I can) Being as the TV was new I figured it must be a problem with Directv. I called them and they came out 5 times during which the re aimed the dish, replaced the LMB I think it is on the dish, put new ends on their cables, replaces the HD DVR box, and added a splitter in the line. I have a SWM switch for Directv and its also connected to the router for computer. Nothing that Directv did made any difference in the picture quality. I even noticed the blotchy areas although smaller squares in blu ray movies and small speck all over screen on blu rays also, even on Avatar movie that was recommended by repair person to try and see how picture looked. I have the Monster HD1000 cables and the Directv box is hooked right to the TV, the blu ray goes through the Denon receiver that is brand new also. The blu ray is also brand new and is also a Samsung.
We have a Samsung 46" 6300 series LED TV also that is 2 or 3 years old and the picture on that is awesome, the solid colors are solid and not grainy and no small blotchy squares, so we figured that this tv would be even better, so far we were way wrong!
After Directv said it must be the tv and not their equipment, I called the place I brought it from. They only have a 15 day exchange policy and this has been beyond that with the repair attempts from Directv although I had problems since day 1. One thing I also forgot to mention was that the app screen would flash on and off briefly after the tv was on for about 5 minutes. The place I brought it from agreed to replace the main board, it made the app screen flashing on and off problem go away, but did nothing for the picture quality. All the service people saw the same things I saw yet the person who replaced the board referred to the picture as "amazing" which really irritated me! The pixeling and squares were so bad especially in facial features it was a huge disappointment to watch tv! After a few more calls they agreed to replace the whole screen which took 3 more weeks. Again, no improvement at all, but I did end up with 2 small extra parts when they were done.
During this whole process we made numerous trips to the store and looked at their tv and settings and always their tv was so much better than ours, they also have Directv and the salesperson said the picture should be even better at home. We took photos of blu ray movies with the time stamp in background and pictures of the poor quality picture overall and showed them. On one visit they had an over the air news channel on and it was just amazing on this tv very sharp and vivid. This again showed me what this tv was truly capable of and we were not even close to this!
Finally they agreed to replace the tv. I even went so far as to run a new outlet for this tv on its own circuit. I even brought a monster HDP 1800 HD power center with power filter to plug everything into. I got the new tv last night and hooked it up.....it was somewhat better and the facial features seem to have less blotchy squares, but the solid color background id still blotchy moving squares in patches. We had the same program playing on the other Samsung 6300 and the solid colors were just stunning, deep and rich, but on the 8000 they were not. I tried adjusting all the settings many different ways with info I found on the internet, with no luck. The colors themselves are good, just blotchy. I am wondering if I should ask for another new TV?? This one was dated 02/2012 so it was in their warehouse awhile I guess. I also did the updates online when I hooked it up.

If anyone can provide some help I would Really Appreciate it as I am very frustrated. Also If I was to post this elsewhere please let me know.

Thank You

EDIT: I will try to attach some images that I attached to a post about 8 down from here that I took after this post went up.

IMG_0614[1].JPG 937k .JPG file

IMG_0615[1].JPG 906k .JPG file

IMG_0616[1].JPG 936k .JPG file

Originally Posted by thebignewt 

It almost looks like the plastic film is It's possible the store you got it from got a bad batch of TVs assuming they got your second TV from the same place your first one came fromyour first one came from.

Originally Posted by mickjcat 

Hey 10K, thanks for sharing your results! Can you tell me if they are with the 1047 firmware update?

Originally Posted by 10k 

yes firmware 1047

Originally Posted by 10k 

Ok I have updated my movie mode settings for probably the final time as I believe that any improvement from here is purely academic and will not be observable without the meter telling me so. Interestingly I came out to a similar place as turboman, using maximum contrast and adding lots of Green Gain for extra contrast and blue balancing. This increased the measured contrast ratio of my set by over 400:1 so yay.

Probably the only area for improvement would be the relative luminance of blue at both 75% and 100% brightness. RIght now I have made a best efforts compromise which gives nearly accurate brightness at 100% luma, and the best I can do on xy (color) accuracy at 75% luma without being terribly off on brightness.

I spent a day or so watching TV and movies in these settings and this morning even my wife grudgingly admitted that the settings as they are now are noticeably better than ever.

SETTINGS: movie mode settings 2/22/13 bt1886 gamma (Click to show) calibration results charts (Click to show)
:edit:I did some limited testing on dynamic contrast, black tone, and black enhancer.

Dynamic Contrast
I can see how dynamic contrast set to low might be able to enhance overall picture quality. Unfortunately it is basically impossible to "calibrate" since it is dynamic in nature. I dont think using APL patterns really helps since you are just hiding the dynamic contrast function by measuring those patterns. Having this on to any degree does appear to crush blacks to a certain extent. So maybe there is an improvement overall, but you are really trusting that Samsung got it right in how they programmed it.
Verdict: Off, Low if you trust Samsung

Black Tone: As far as I can tell, this does nothing but crush blacks.
Verdict:Off under all circumstances

Black Enhancer
The effect of this is subtle and difficult to measure. I suspect that turning this on enables microdimming to a degree inside movie mode. Overall contrast appears improved slightly with this on, and I cannot detect any negative impact in other readings.
Verdict: On?

Originally Posted by Jestered 

Nice results 10k! I've been messing with mine the past week and have a few adjustments to make before updating my settings and posting my charts.

Did you use the spectral sample when doing these, or no?

Originally Posted by mickjcat 


Thanks, I also have the un55es8000 with tso1 panel with 1047 firmware update. So I am happy to try out apples to apples so to speak :-). Thanks again!

Originally Posted by zombie1210 

What do you fine fellows use to clean your screens?

Originally Posted by bplewis24 


Okay, so they replaced the main board about a month ago for the 2nd time. I forget the price he quoted me, but it was like $150 for the board but something like $200 for labor to install it. I may be $50-100 off on the pricing of both of those, but it was in the ball park of like $350 total, give or take $100.

Anyway, I'm posting again because....you guess it: the TV is going bonkers again. Same problem. The repair tech told me not to upgrade my firmware after he replaced the main board because if I didn't NEED the firmware for anything, it could cause issues. Regardless of whether that is true or not, I wanted to follow the instructions for the sake of the next possible claim.

However, the reality is that now I'm ready to replace the TV. What do you guys suggest? I would be open to Samsung sending me a brand new 55es8000 to replace the current one, or effectively buying my old one back. Doesn't really matter to me, I just don't plan on going through this process every 4 weeks. My question is, who should I contact? If I go through the website, they're just going to tell me to file a claim and have another repair tech come out. Either that, or they may say I've used up all of my warranty coverage amounts eventually.

Originally Posted by 10k 

Ok I have updated my movie mode settings for probably the final time as I believe that any improvement from here is purely academic and will not be observable without the meter telling me so. Interestingly I came out to a similar place as turboman, using maximum contrast and adding lots of Green Gain for extra contrast and blue balancing. This increased the measured contrast ratio of my set by over 400:1 so yay.

Originally Posted by galonzo 

Very nice, 10k! I will be plugging in your settings tonight, since I have the exact same panel as well for comparison. I posted last that TurboMan123's settings looked best on my panel, and I know he has a 55", but I wonder what panel he has? Anyway, now that you've had to use some similar settings as his, it will be interesting to see the results of your latest settings on my panel. Thanks again for sharing, I was hoping someone would test those extra settings

Originally Posted by 10k 

Made a minor amendment, I forgot to check the color clipping pattern after all was done and blue was clipping a little bit at the top end.
In Color Management change Blue:
from Blue 0, 8, 50
to Blue: 0, 6, 44

I've updated my settings post, wont upload new post-calibration images as the difference isnt worth the effort

Originally Posted by zombie1210 

Too bad it wasn't a tad bit larger.

Originally Posted by turboman123 

hello galonzo,
I think it would be better to simplify the table, mainly by leaving out old calibration results and only include the latest. Otherwise it gets confusing.

Originally Posted by Garnoch 

I like that you moved me to the "G" field though.

Originally Posted by bplewis24 

So, contacted Samsung support through their website and described what's transpired, and they told me the opposite of the repair tech: install the updated firmware. I asked if they thought that was going to fix the problem or if that was just a scripted, generic trouble-shooting response, and she said it was to help "fix display issues."

Okay, so I said I would do so and if the problem persisted I would contact them again. So far after updating the firmware I haven't had the issue occur over about 4 hours of viewing. The screen did turn completely green for a split second, but that's all. If it doesn't happen all weekend, I'll consider the problem solved.

Originally Posted by zombie1210 

What do you fine fellows use to clean your screens?

Originally Posted by 10k 

Ok I have updated my movie mode settings for probably the final time as I believe that any improvement from here is purely academic and will not be observable without the meter telling me so. Interestingly I came out to a similar place as turboman, using maximum contrast and adding lots of Green Gain for extra contrast and blue balancing. This increased the measured contrast ratio of my set by over 400:1 so yay.

Probably the only area for improvement would be the relative luminance of blue at both 75% and 100% brightness. RIght now I have made a best efforts compromise which gives nearly accurate brightness at 100% luma, and the best I can do on xy (color) accuracy at 75% luma without being terribly off on brightness.

I spent a day or so watching TV and movies in these settings and this morning even my wife grudgingly admitted that the settings as they are now are noticeably better than ever.

SETTINGS: movie mode settings 2/22/13 bt1886 gamma (Click to show) calibration results charts (Click to show)
:edit:I did some limited testing on dynamic contrast, black tone, and black enhancer.

Dynamic Contrast
I can see how dynamic contrast set to low might be able to enhance overall picture quality. Unfortunately it is basically impossible to "calibrate" since it is dynamic in nature. I dont think using APL patterns really helps since you are just hiding the dynamic contrast function by measuring those patterns. Having this on to any degree does appear to crush blacks to a certain extent. So maybe there is an improvement overall, but you are really trusting that Samsung got it right in how they programmed it.
Verdict: Off, Low if you trust Samsung

Black Tone: As far as I can tell, this does nothing but crush blacks.
Verdict:Off under all circumstances

Black Enhancer
The effect of this is subtle and difficult to measure. I suspect that turning this on enables microdimming to a degree inside movie mode. Overall contrast appears improved slightly with this on, and I cannot detect any negative impact in other readings.
Verdict: On?

Originally Posted by terry1hockeyfan 

I went through the same thing last week. I updated to 1047 and was messing around with settings and my tv turned green, would freeze, power off and repeat this cycle. Others told me they had the same problem and that they had to have their main boards replaced. I contacted samsung support through the internet and after finally trying their resets and everything it was still acting up. They finally agreed to set up a ticket number for me. I haven't had any issues since, although I am very leary that it is just a matter of time like others have said. Today, they finally emailed me and said they didn't have a service repair person near me and wanted me to take my tv to Edmonton, 3 hours away. I told them no way, I don't have a truck and was not comfortable transporting it. I sent them the video of what had happened and I am still waiting to hear back from them. Should be interesting!

Originally Posted by Roland27 

How thin is "thin" ? The 55" at the store looks about a 1/4 inch. I just measured mine and its 1/2 inch. What I'm measuring is the black part on the front face of the TV to the edge.

Originally Posted by LoD80k 

Guys i'm confused...everyone says to update firmware for various improvements yet so many who update run into all of these major issues and need for repair. i'm at 1041. do i update?