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Official Samsung UNxxES8000 Owner's Thread - Page 436

post #13051 of 15283
3/1/13 at 9:25am
Quote:
Originally Posted by thebignewt View Post

What's the price of the 65" one now? I paid $3500 including shipping last October.
My last reply got eaten, I guess by a price talk filter. Anyway across the line you are looking at saving 500-700 off of what they were going for in december of last year.
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post #13052 of 15283
3/1/13 at 9:40am
Quote:
Originally Posted by 10k View Post

My last reply got eaten, I guess by a price talk filter. Anyway across the line you are looking at saving 500-700 off of what they were going for in december of last year.
After a 200 GC back promotion.... the 65ES8000 I had for awhile was 3,100 (price match) - 200 GC back = 2,900 not including tax mid November.
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post #13053 of 15283
3/1/13 at 9:53am
Quote:
Originally Posted by cmay91472 View Post

After a 200 GC back promotion.... the 65ES8000 I had for awhile was 3,100 (price match) - 200 GC back = 2,900 not including tax mid November.
But with 9-10% sales tax you're back up to $3200, only 10% less than I paid (no sales tax, only $125 shipping). They didn't have this TV at the BB near me in October. I think it was too high end for that store.
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post #13054 of 15283
3/1/13 at 10:05am
Quote:
Originally Posted by thebignewt View Post

But with 9-10% sales tax you're back up to $3200, only 10% less than I paid (no sales tax, only $125 shipping). They didn't have this TV at the BB near me in October. I think it was too high end for that store.

BigNewt.... Sales tax is that high in AZ?

In PA it is 6% for most things. No sales tax on clothes which is odd. Nothing like DE though. Zero sales tax which was nice for the few years I lived there.

Amazon pre the new online sales tax law went into effect was nice. That's how I did the Sony, but did have to pay something similar for delivery.
Edited by cmay91472 - 3/1/13 at 10:12am
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post #13055 of 15283
3/1/13 at 11:14am
hahaha, you complain bout 9-10% tax ? try 13% in ontario canada & then look @ our reg prices versus USA prices, it's crazy how we get ripped off up here.I wanted some gaming chair that was on amazon for 120 & the canadian amazon.ca is selling it for 308 THEN add that bloody 13% tax.................SHEESH ! ! ! ! ! ! mad.gifmad.gifmad.gifmad.gifmad.gif
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post #13056 of 15283
3/1/13 at 11:43am
Okay, so anybody familiar with my problem would know that I have the "freezing panel & reboot" issues and have already had the main board replaced under warranty twice. The TV recently began doing this again (it appears the main board replacement only works for about 3-4 weeks), so I contacted online support who prompted me to upgrade the firmware. I did that, and it stopped having the issue for about 1-2 weeks. Now it's back, so I hit up online support again today. Below the the excerpt towards the end of our discussion:
Quote:
Visitor: i've already done two service requests
Visitor: i want the tv replaced or reimbursed for it
Visitor: i'm not going to have service repair after service repair until i'm outside of warranty and then have to pay for the repairs myself because the TV never gets fixed
Silver: I understand your concern.
Silver: I sincerely apologize for the inconvenience.
Visitor: if you can't help, can you give me the email of somebody who can? or a phone number? i paid nearly $3k for the tv and i just want something that's not a lemon
Silver: I see that the TV is in warranty and the warranty of the TV will expire on 04/30/2013.
Visitor: actually the warranty should be good through july. i purchased it 07/22/12
Silver: What I can do for you is, I will escalate the issue to the appropriate department so that you will receive a call within 2 days to assist you further.
Silver: Is that okay with you?
Visitor: yes please

So, what do you think I should expect upon this return phone call? Who should I assume is going to call me back? An engineer? A level II customer service rep? Who should I be looking to talk to?
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post #13057 of 15283
3/1/13 at 11:53am
Quote:
Originally Posted by bplewis24 View Post

Okay, so anybody familiar with my problem would know that I have the "freezing panel & reboot" issues and have already had the main board replaced under warranty twice. The TV recently began doing this again (it appears the main board replacement only works for about 3-4 weeks), so I contacted online support who prompted me to upgrade the firmware. I did that, and it stopped having the issue for about 1-2 weeks. Now it's back, so I hit up online support again today. Below the the excerpt towards the end of our discussion:
So, what do you think I should expect upon this return phone call? Who should I assume is going to call me back? An engineer? A level II customer service rep? Who should I be looking to talk to?

I know this doesn't help to hear right at this moment, but trying to look at it in in a positive manner..... if your warranty doesn't expire until July and this issue does drag on..... maybe they will replace your ES8000 with the F8000 version if they deem yours a dud. I believe we've had a few examples of this happening with members in this forum being upgraded from the D8000 to ES8000 under a warranty claim. Hopefully it doesn't take that long, but if it does... its worth a shot requesting an F8000 replacement.
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post #13058 of 15283
3/1/13 at 12:17pm
Quote:
Originally Posted by OugaBooga View Post

hahaha, you complain bout 9-10% tax ? try 13% in ontario canada & then look @ our reg prices versus USA prices, it's crazy how we get ripped off up here.I wanted some gaming chair that was on amazon for 120 & the canadian amazon.ca is selling it for 308 THEN add that bloody 13% tax.................SHEESH ! ! ! ! ! ! mad.gifmad.gifmad.gifmad.gifmad.gif
Yeah AZ is 9.3% until the end of the month, then drops to 8.3 (temporary 1% tax to help schools during the recession, voted down as permanent in November). I went to Ireland and it's 22% there. Not on food I don't think. Americans can get an exemption/rebate on a lot of things using some card you turn in at the airport when you leave. I used Abt Electronics. Amazon you pay the state sales tax now which is probably 6% here.
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post #13059 of 15283
3/1/13 at 12:22pm
Quote:
Originally Posted by thebignewt View Post

What's the price of the 65" one now? I paid $3500 including shipping last October.

And let me ask this question: why is it that people who have the dreaded "banding" don't have it watching BD sources, they complain of it in panning shots of sky (golf) and ice (hockey)? I would think if you got it you got it (and if you don't you don't). Is it felt to be the result of a defective panel or the result of the way light is distributed in an edge lit set, and certain lit scenes bring it out?

It is picture dependent, not source. I can see the banding on my father's 65" when a uniform field of color is on the screen. For example, the snow scenes in Inception.
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post #13060 of 15283
3/1/13 at 12:40pm
Quote:
Originally Posted by sharkcohen View Post

It is picture dependent, not source. I can see the banding on my father's 65" when a uniform field of color is on the screen. For example, the snow scenes in Inception.

I made the decision to return the 65ES8000 after four particular blurays.

1 - Lion King 3D - the scenes after the stampede were a banding nightmare with the dust clouds as simba made his way toward his dad.
2 - Under the Sea 3D - Chapter 4 with the sea lions was really bad
3 - Looper - The scenes by the cornfields before bruce willis character appears as well as at dusk when JGL character wakes up both banded really bad on mine.
4 - Silent Hill - The entire movie whenever the fog covered the town was really bad.

I usually watch sports upstairs and not in the home theater, but I'm sure I would have had horrendous banding on sports but for me I was mainly concerned with blurays as that is primarily what I watch in the home theater room. With the HX950, there really isn't any noticeable banding with blurays, but I could see faint banding with a Flyers game the other night, so I can only imagine what it would have looked like had the NHL not been in a lockout when I had the 65.

Keep in mind, I'm very OCD and sensitive to banding so what is really bad to me may be acceptable to others, and what is faint banding to me may be unnoticeable for others as well.
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post #13061 of 15283
3/1/13 at 12:59pm
Quote:
Originally Posted by cmay91472 View Post

I made the decision to return the 65ES8000 after four particular blurays.

1 - Lion King 3D - the scenes after the stampede were a banding nightmare with the dust clouds as simba made his way toward his dad.
2 - Under the Sea 3D - Chapter 4 with the sea lions was really bad
3 - Looper - The scenes by the cornfields before bruce willis character appears as well as at dusk when JGL character wakes up both banded really bad on mine.
4 - Silent Hill - The entire movie whenever the fog covered the town was really bad.

I usually watch sports upstairs and not in the home theater, but I'm sure I would have had horrendous banding on sports but for me I was mainly concerned with blurays as that is primarily what I watch in the home theater room. With the HX950, there really isn't any noticeable banding with blurays, but I could see faint banding with a Flyers game the other night, so I can only imagine what it would have looked like had the NHL not been in a lockout when I had the 65.

Keep in mind, I'm very OCD and sensitive to banding so what is really bad to me may be acceptable to others, and what is faint banding to me may be unnoticeable for others as well.

For grins and giggles. I started the warranty process after watching these:

Disney Nature Oceans - almost all scenese affected because of sky or ocean colors
Hunt for Red October - all the underwater and sky shots
Generation Kill - anything with a desert in it
And in general any sunset scene it was awful in (planet earth)

After they rejected the replacement under warranty, I returned mine to Amazon.
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post #13062 of 15283
3/1/13 at 1:02pm
Banding? I agree with thebignewt that if it bands, it will band on all source material period as it is a hardware issue. I can't see how anything on bluray would cancel out banding..... Scratching my chin on this one.
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post #13063 of 15283
3/1/13 at 1:23pm
Quote:
Originally Posted by Bladerunner1959 View Post

Banding? I agree with thebignewt that if it bands, it will band on all source material period as it is a hardware issue. I can't see how anything on bluray would cancel out banding..... Scratching my chin on this one.

It does band on all source material, its just not apparent depending on degree of banding. The people who notice banding on sports but not bluray have very minor banding that is only noticeable on panning sequences. People with major banding like Mo and I had will notice it on any solid color background in addition to panning sequences, hence the blurays we were able to list. People like Rico and BigNewt are either real lucky and got the cream of the crop where banding is do minimal i would need to run a grey scale slide to detect it or are blind as a bat. I tend to believe the former.
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post #13064 of 15283
3/1/13 at 1:27pm
I think people also sometimes mistake DSE for banding and don't realize banding will be on the exact same location every time, where as DSE is not.
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post #13065 of 15283
3/1/13 at 1:36pm
Quote:
Originally Posted by cmay91472 View Post

It does band on all source material, its just not apparent depending on degree of banding. The people who notice banding on sports but not bluray have very minor banding that is only noticeable on panning sequences. People with major banding like Mo and I had will notice it on any solid color background in addition to panning sequences, hence the blurays we were able to list. People like Rico and BigNewt are either real lucky and got the cream of the crop where banding is do minimal i would need to run a grey scale slide to detect it or are blind as a bat. I tend to believe the former.

CMay - - I can see banding on my set. It's definitely evident (65") - - but again, with Bluray, its is so minimal as to really not notice it during a movie. Hockey is another story - - but here's something funny about that - - Colorado Avs home games have banding (and lousy studio non-HD signal - another matter, cheap Kroenke on Altitude Sports TV production, but hey, they stepped up to sign O'Reilly!). Denver Nugget games have no banding. Neither does football.

CNN is always pristine - - I doubt you could tell any banding on that station. Is it the panel, not the hardware? I remember reading a while back about someone who had talked about the manufacturing process and how they couldn't get larger panels right.

I do know the difference between severe banding and mild banding - - my second set was horrific - - I mean EVERYTHING showed banding. You couldn't watch a soccer game because it was so evident. And hockey was much, much worse - - horrible streaks on the screen. It's the panning shots that cause the most problems. Why is that? When you go to a close up with their regular cameras - - the picture has zero banding. Then, when they are shooting across the ice and a rapid pace - - you can see it (mild on mine now, but noticeable.)

The ice in Edmonton is darker - - hence I had virtually no banding on that road hockey game! I still say the source makes a difference. The panel itself has to have something to do with it - - because the banding looks all the same on the 65" where folks have posted! (Same pattern of streaks)
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post #13066 of 15283
3/1/13 at 2:00pm
Quote:
Originally Posted by galonzo View Post

Finally got to this, man it got buried quickly!

I mentioned earlier that I may do away with the extra sheets that have the individual sizes, so if anyone wants to see them remain, speak now or forever hold your peace (or you can go to File>Download as.. and download a copy)

I also removed the "Expert Pattern" row, as it isn't really a setting.

Canadian, please have a look at the spreadsheet (link in my sig); I made a few of your suggested changes, but you can change how they appear even more to your liking, if you'd like. Have you come to any conclusions with the settings you were testing out? If so, you could add another column for the settings you arrived at and note under "Notes" who's settings yours were based on, room environment, source, etc.

Thanks everyone!

That's great Galonzo. I went into the spreadsheet and made a few tiny changes, including updating my panel to MH02 (not sure why I wrote MH01 before - losing it). So you don't save this spreadsheet; just make changes on the fly? The default settings should be accurate now for 1047. Blade's and Jestered's settings were not working for me - it must have to do with the room. Although I kept the patio door away from the HT, the rest of the outside wall has many large windows because of the view and I need to close all blinds during daylight resulting in a very dark room. I need to play around with personal settings because there are several sources.

BTW - I watch Netflix a lot on Smarthub and for a split second before and after Netflix starts and ends there is a dull screen with what looks like a lot of banding. But, after a split second, the next source begins and the banding disappears, leaving me with amazing PQ. I don't know if I'm imagining this but if it's real, it's about the only time that I might see banding, if that's what it is. No worries for a split second on this 65".
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post #13067 of 15283
3/1/13 at 2:08pm
Hey Galonzo, the title of the spreadsheet is some other model number. Can you change it to UNxxES8000? I think only you can do that.
Thanks.
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post #13068 of 15283
3/1/13 at 2:22pm
Quote:
Originally Posted by canadian55 View Post

Hey Galonzo, the title of the spreadsheet is some other model number. Can you change it to UNxxES8000? I think only you can do that.
Thanks.

Nice catch, I never noticed; done. Yes, changes are auto-saved on the fly smile.gif

edit: looking at my backups, someone did change the title at some point. I believe one can just click on it to change it.
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post #13069 of 15283
3/1/13 at 3:10pm
Quote:
Originally Posted by Ricoflashback View Post

Turboman123 - you're always welcome at the Ricodome! I'll even spring for the 18 year old Oban if you ever get to the states & Colorado.

I live in Denver and love Scotch... and pizza!!!
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post #13070 of 15283
3/1/13 at 4:09pm
Quote:
Originally Posted by cmay91472 View Post

I know this doesn't help to hear right at this moment, but trying to look at it in in a positive manner..... if your warranty doesn't expire until July and this issue does drag on..... maybe they will replace your ES8000 with the F8000 version if they deem yours a dud. I believe we've had a few examples of this happening with members in this forum being upgraded from the D8000 to ES8000 under a warranty claim. Hopefully it doesn't take that long, but if it does... its worth a shot requesting an F8000 replacement.

I'm definitely okay with that. My concern is that if I don't express my discontent, they will simply keep replacing the main board over and over until the warranty expires. The TV is only good for about 3-4 weeks each time they do it. I just don't want to be stuck with a lemon outside of my warranty period.
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post #13071 of 15283
3/1/13 at 5:09pm
Quote:
Originally Posted by bplewis24 View Post

I'm definitely okay with that. My concern is that if I don't express my discontent, they will simply keep replacing the main board over and over until the warranty expires. The TV is only good for about 3-4 weeks each time they do it. I just don't want to be stuck with a lemon outside of my warranty period.

I would go back in this thread or see if anyone remembers who the two or three people were who were able to upgrade through warranty claim and see how they approached Samsung or what they had to do to get Samsung to agree to it. One person off the top of my head was Anthony, but he has been a no show in here for a few weeks.
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post #13072 of 15283
3/1/13 at 5:19pm
I just picked up the UN60ES8000 and wow it is no comparison to my HX929. Im unhappy with the Sony but it is head an shoulders above the Samsung. The Black level is horrible on this set. Everything looks washed out and the flashlighting out of the corners is totally unacceptable . Were you guys really able to alleviate these issues? The only thing that is better on the Samsung is the nonexistence of any type of DSE. The Sony has it and it drives me nuts. Unfortunately it will only get one day in my house as Im going to return it tomorrow and mount the HX929 back on the wall. I really hope something comes out this year that wows me...F8000 LED , F8500 Plasma...something please
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post #13073 of 15283
3/1/13 at 5:32pm
Saga continues:

3rd party carrier for Amazon.com comes to pickup UNES658000 set #3 (all good on pixels but pretty severe banding) being returned. #4 is in the house - this has the trifecta - banding (really bad light band right down the middle), several dead and one stuck pixel.

Anyhow, just a note to those of you purchasing from Amazon.com - they are great with their customer service, however the people the select to deliver their large items (Pilot delivery company in my case) are suspect at best. Delivery from Amazon.com for a 65" set is supposed to be a two-person "white glove" service.

On every one of my 4 deliveries it has been a 1-person crew bringing in the box which is clearly labeled for 2-people to carry and only "this side up" - they ignore all of those instructions and bring the box in on a dolly - on its end. As for the "white glove" aspect, that is laughable. I'd rather not let these folks in past my front door (and almost didn't once since they have showed up twice in unmarked vans - one was an Enterprise rental with the TV boxes just banging around in the back). Don't think that this is the cause for any of the panel issues, but also can't be good for what happens to these sets in transit if this is just what I see.

As for today's pickup of set #3 - also laughable and a warning for any of you purchasing "open box stock." Today Pilot sends out what appeared to be a 70 yr old delivery man (no age discrimination meant, please read on...) wearing double knee braces and driving what appeared to be his own very small pickup truck. No indication that he worked for Pilot except the proper paperwork he had with him. He seemed surprised to see such a large box waiting for him. I had to help him lift it into his pickup (read: I had to lift almost the entire weight of the box) where it clearly didn't fit. He said no worries, he'd lay it flat for the transit which I recommended against. Off into the sunset he went after careening off our steep curb with the TV laying on a 60 degree angle secured by a single bungee cord in his pickup bed that seemed to have little to no suspension left in it.

Anyhow, I'd hate to have anyone on this forum wind up with that set. It literally will have mileage on it once it ends up where ever it ends up. Hopefully Amazon just sends these back to Samsung, but sheesh, what a waste...
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post #13074 of 15283
3/1/13 at 5:55pm
Quote:
Originally Posted by Ricoflashback View Post

Turboman123 - what type of receiver do you have? And are you seeing (hearing) this on all sources - Bluray and Cable/Satellite?
I have heard of lip synch issues but have never encountered the problem with the two AVR's that I've used (Yamaha & Pioneer).
I have a Cambridge Audio Azur 351R receiver. New entry model that just came on the market.
The TV causes a delay due to video processing. Maybe in your case, you had auto lip sync, but my receiver does not have it. So I set it manually.
Quote:
Originally Posted by mo949 View Post

I remember that if I was using standard mode I needed to have my receiver delay at 120-140ms to get things to line up right on the ES. Towards the end when I was playing with some of the calibrated settings in movie mode with everything turned off I got to reduce it down some.
btw, this was on my BR input with hdmi going through the avr and then on to the tv with video...nothing as cool as an oppo hdmi split.
I also have the impression that the video delay depends on the panel setting. When Motion Plus is activated, more video processing has to be done, so more delay.
With the audio/video split in the Oppo, you still have the video delay in the ES8000, and the receiver would not be able to use the auto sync.
I use my Oppo-103 with signal through the receiver. Main reason to avoid another cable from the receiver to the ES8000 for OSD display.
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post #13075 of 15283
3/1/13 at 6:13pm
Quote:
Originally Posted by sony1717 View Post

Saga continues:

3rd party carrier for Amazon.com comes to pickup UNES658000 set #3 (all good on pixels but pretty severe banding) being returned. #4 is in the house - this has the trifecta - banding (really bad light band right down the middle), several dead and one stuck pixel.

Anyhow, just a note to those of you purchasing from Amazon.com - they are great with their customer service, however the people the select to deliver their large items (Pilot delivery company in my case) are suspect at best. Delivery from Amazon.com for a 65" set is supposed to be a two-person "white glove" service.

On every one of my 4 deliveries it has been a 1-person crew bringing in the box which is clearly labeled for 2-people to carry and only "this side up" - they ignore all of those instructions and bring the box in on a dolly - on its end. As for the "white glove" aspect, that is laughable. I'd rather not let these folks in past my front door (and almost didn't once since they have showed up twice in unmarked vans - one was an Enterprise rental with the TV boxes just banging around in the back). Don't think that this is the cause for any of the panel issues, but also can't be good for what happens to these sets in transit if this is just what I see.

As for today's pickup of set #3 - also laughable and a warning for any of you purchasing "open box stock." Today Pilot sends out what appeared to be a 70 yr old delivery man (no age discrimination meant, please read on...) wearing double knee braces and driving what appeared to be his own very small pickup truck. No indication that he worked for Pilot except the proper paperwork he had with him. He seemed surprised to see such a large box waiting for him. I had to help him lift it into his pickup (read: I had to lift almost the entire weight of the box) where it clearly didn't fit. He said no worries, he'd lay it flat for the transit which I recommended against. Off into the sunset he went after careening off our steep curb with the TV laying on a 60 degree angle secured by a single bungee cord in his pickup bed that seemed to have little to no suspension left in it.

Anyhow, I'd hate to have anyone on this forum wind up with that set. It literally will have mileage on it once it ends up where ever it ends up. Hopefully Amazon just sends these back to Samsung, but sheesh, what a waste...

I feel your pain Sony. It's like deja vu for me only I didn't get the privilege of having the 70 year old pick up a 65 inch in a pick up truck. I'm sorry but I cracked up when I read that. At least with Amazon, they don't unbox it prior to leaving the warehouse to check the screen like BB does. Pilot was the carrier for my HX delivery. They showed up to my house 3 hours before the scheduled window. Luckily, I was home but I had a crying baby in one arm and another kid with a death grip around my leg wondering who these strange men were knocking on our door at 7:30 (yes!) in the morning. Delivery window was 10:00 am to 1:00 pm. They were also in an unmarked van.

Are you going to try again? Only three more exchanges to match my seven attempts at a defect free ES8000!
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post #13076 of 15283
3/1/13 at 6:37pm
Quote:
Originally Posted by sony1717 View Post

Saga continues:

3rd party carrier for Amazon.com comes to pickup UNES658000 set #3 (all good on pixels but pretty severe banding) being returned. #4 is in the house - this has the trifecta - banding (really bad light band right down the middle), several dead and one stuck pixel.

Anyhow, just a note to those of you purchasing from Amazon.com - they are great with their customer service, however the people the select to deliver their large items (Pilot delivery company in my case) are suspect at best. Delivery from Amazon.com for a 65" set is supposed to be a two-person "white glove" service.

On every one of my 4 deliveries it has been a 1-person crew bringing in the box which is clearly labeled for 2-people to carry and only "this side up" - they ignore all of those instructions and bring the box in on a dolly - on its end. As for the "white glove" aspect, that is laughable. I'd rather not let these folks in past my front door (and almost didn't once since they have showed up twice in unmarked vans - one was an Enterprise rental with the TV boxes just banging around in the back). Don't think that this is the cause for any of the panel issues, but also can't be good for what happens to these sets in transit if this is just what I see.

As for today's pickup of set #3 - also laughable and a warning for any of you purchasing "open box stock." Today Pilot sends out what appeared to be a 70 yr old delivery man (no age discrimination meant, please read on...) wearing double knee braces and driving what appeared to be his own very small pickup truck. No indication that he worked for Pilot except the proper paperwork he had with him. He seemed surprised to see such a large box waiting for him. I had to help him lift it into his pickup (read: I had to lift almost the entire weight of the box) where it clearly didn't fit. He said no worries, he'd lay it flat for the transit which I recommended against. Off into the sunset he went after careening off our steep curb with the TV laying on a 60 degree angle secured by a single bungee cord in his pickup bed that seemed to have little to no suspension left in it.

Anyhow, I'd hate to have anyone on this forum wind up with that set. It literally will have mileage on it once it ends up where ever it ends up. Hopefully Amazon just sends these back to Samsung, but sheesh, what a waste...

F'ing hilarious, almost peed
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post #13077 of 15283
3/1/13 at 8:14pm
Turbo - if you split with your oppo you can reduce the lag a bit more generally, especially if you bitstream out to the avr and let it decode. On the vt50 one guy actually had his video beating his audio which is a worse problem from doing the split and having his avr decode.
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post #13078 of 15283
3/1/13 at 11:12pm
Quote:
Originally Posted by aaronwalker1974 View Post

I live in Denver and love Scotch... and pizza!!!

LOL - the more, the merrier. Now to find that Oban scotch!
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post #13079 of 15283
3/2/13 at 4:41am
Galonzo & Sony...i DID pee
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post #13080 of 15283
3/2/13 at 4:54am
LOL biggrin.gif ^^^^

On another note, I must admit, I'm beginning to see some clouding on my 55" using 10k's latest; thankfully, only between scenes. I'll have to break out the test patterns and some test material and see how severe it really is; I was quite content with these settings. mad.gif
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