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Official Samsung UNxxES8000 Owner's Thread - Page 464

post #13891 of 15313
3/22/13 at 9:07am
Quote:
Originally Posted by bplewis24 View Post

That's interesting. That may confirm my suspicion that my issue had something to do with something OTHER than the main board that they replaced twice. They never even considered touching the panel. Keep us posted on the results.

Thanks, I will do
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post #13892 of 15313
3/22/13 at 10:47am
Quote:
Originally Posted by arenaman View Post

Just an update to my strange pattern on the screen issue. Engineers have just been out and said it's the panel, they're going to change the panel next week. Hmm, not too sure I'm happy about this. I'm going to take plenty of photos of the uniformity of this one which is pretty good and if the new one is worse there'll be a large can of whooparse opened.

At least they are on the same page mine is being replaced also.......

I hear that:-)
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post #13893 of 15313
3/22/13 at 11:32am
Quote:
Originally Posted by 10k View Post

You can't downgrade firmware. There are no drawbacks to 1047.

I was able to downgrade with my 46A750 using a USB stick and the firmware I wanted to install. Has anyone tried?
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post #13894 of 15313
3/22/13 at 11:40am
I bought the UN65ES8000 on March 18 2013, the unit was purchased from Best Buy along with the extended warranty (4 years). Since March 22 I have noticed vertical banding no matter what the source is. I contacted samsung first via online chat and they have booked a technician to come out this afternoon. I was wondering if it is worth having this unit fixed or should I just return it. An interesting note was during the online chat the samsung rep indicated that the problem would not be covered by samsung warranty if I took the unit back to the store even when I explained the BB service plan has nothing to do with samsung. Just wondering what I should do?

I have a screen shot of the chat window to prove what they said.

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post #13895 of 15313
3/22/13 at 11:59am
Quote:
Originally Posted by YTRY View Post

I bought the UN65ES8000 on March 18 2013, the unit was purchased from Best Buy along with the extended warranty (4 years). Since March 22 I have noticed vertical banding no matter what the source is. I contacted samsung first via online chat and they have booked a technician to come out this afternoon. I was wondering if it is worth having this unit fixed or should I just return it. An interesting note was during the online chat the samsung rep indicated that the problem would not be covered by samsung warranty if I took the unit back to the store even when I explained the BB service plan has nothing to do with samsung. Just wondering what I should do?

I have a screen shot of the chat window to prove what they said.


Just read backwards through the thread. Everything you ever wanted to know about vertical banding and the 65ES8000 will be answered for you.
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post #13896 of 15313
3/22/13 at 12:19pm
So I am on my 3rd 65es8000 all are the MH02. (Paid $2900) Returned the other 2 for flashlighting and verticle banding. I want a different tv but, what do I get. My local future shop has 1 brand new in box 65hx929. But he wants $3500 for a tv that was discontinued at the end of 2011. Hes not even sure how they got it. Otherwise for the 65hx950 he wants $4700. Which is way out of my price. Any other suggestions. Will be used as a computer monitor so plasma is out.
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post #13897 of 15313
3/22/13 at 12:30pm
Try to talk him down on that 929.
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post #13898 of 15313
3/22/13 at 1:00pm
Quote:
Originally Posted by fiddler11 View Post

So I am on my 3rd 65es8000 all are the MH02. (Paid $2900) Returned the other 2 for flashlighting and verticle banding. I want a different tv but, what do I get. My local future shop has 1 brand new in box 65hx929. But he wants $3500 for a tv that was discontinued at the end of 2011. Hes not even sure how they got it. Otherwise for the 65hx950 he wants $4700. Which is way out of my price. Any other suggestions. Will be used as a computer monitor so plasma is out.

Just remember, both the 65HX929 and 65HX950 will also have vertical banding to some degree, just not nearly as distracting as some of the 65ES000s. Seek out IMRIZZO over in either the HX929 or HX950 threads. He'll be able to tell you what the differences are between the two Sony's. Although.... I do believe the number of local dimming zones is identical, so the differences may just be the bells and whistles and post processing features, I'd double check with him.
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post #13899 of 15313
3/22/13 at 1:35pm
Quote:
Originally Posted by 10k View Post

You can't downgrade firmware. There are no drawbacks to 1047.

Exactly. It seems to be the same as the previous update picture quality wise. A recent post in this thread suggests that measured black levels were the same as 1046, which only confirmed my initial thoughts about the update. A lot of updates have very little to nothing to do with PQ, and will be for the Smart features etc.
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post #13900 of 15313
3/22/13 at 2:03pm
Just a quick update,

The samsung tech came out and agreed that the banding was excessive. He indicated that he would order me a new panel but after installing new panels in 5 other 65ES8000's it is likely the new panel will have the same problem and maybe worse. The told me that the problem is very common in edge lit LCD's as there are plastic dividers/mirrors running along the bottom of the TV frame that allow for local dimming and lead to the banding problem. I don't know if he was talking out of his ass or not. He told me the best thing to do was to return the TV and get a plasma TV or a full array LED LCD.
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post #13901 of 15313
3/22/13 at 2:08pm
Quote:
Originally Posted by arenaman View Post

Has anyone else had this weird screen on start up? there's sound but just this picture, switching it back off and on sorts it but it's happened a few times now

Quote:
Originally Posted by OugaBooga View Post

WOW, i remember some 1 else having their es8000 display the same thing in the last month or so.
That would FREAK me OUT & have me in a panic.....thats cause i am me tongue.gif






Yep that would be me....having similar issues with it called Samsung and got my issue escalated....the good news is they've got me down for a 9000 replacement biggrin.gif...since no 8000's in stock...i'm in Canada by the way..
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post #13902 of 15313
3/22/13 at 2:18pm
Quote:
Originally Posted by brianlyoung View Post

Yep that would be me....having similar issues with it called Samsung and got my issue escalated....the good news is they've got me down for a 9000 replacement biggrin.gif...since no 8000's in stock...i'm in Canada by the way..

Nice one, did they try a panel swap or anything? What's the story?
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post #13903 of 15313
3/22/13 at 2:31pm
Quote:
Originally Posted by arenaman View Post

Nice one, did they try a panel swap or anything? What's the story?

They called me initially and said right off the bat that they were going to just give me back a refund and i said no way because i got a good price on mine ($1700) and if i go and buy back another one I'd have to pay more for it...I told them send me a replacement, he checked his inventory and had only one 8000F model showing..he put me on hold to check with the warehouse for a physical and came back and said it was gone...he said he had the authority to replace a equal or higher model...I told him (asking very nicely) to then put me down for a 9000 since I didn't trust the 8000 models anymore and since i live 5 hours north of nowhere I don't want have to exchange it again (even though they said they would send someone to deliver the new and pick up the old tv)...he said he will put me down on his 9000 list and to email him every couple days and when inventory comes in he'll arrange delivery....so in essence i'll get the new 9000 model for $1700 with a little patience...biggrin.gif
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post #13904 of 15313
3/22/13 at 2:35pm
Quote:
Originally Posted by brianlyoung View Post

They called me initially and said right off the bat that they were going to just give me back a refund and i said no way because i got a good price on mine ($1700) and if i go and buy back another one I'd have to pay more for it...I told them send me a replacement, he checked his inventory and had only one 8000F model showing..he put me on hold to check with the warehouse for a physical and came back and said it was gone...he said he had the authority to replace a equal or higher model...I told him (asking very nicely) to then put me down for a 9000 since I didn't trust the 8000 models anymore and since i live 5 hours north of nowhere I don't want have to exchange it again (even though they said they would send someone to deliver the new and pick up the old tv)...he said he will put me down on his 9000 list and to email him every couple days and when inventory comes in he'll arrange delivery....so in essence i'll get the new 9000 model for $1700 with a little patience...biggrin.gif

The ES9000 only came in a 75 inch size, and was a $10,000 MSRP TV. I highly doubt they upgraded your size and model, but congrats if they do!
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post #13905 of 15313
3/22/13 at 2:47pm
Quote:
Originally Posted by brianlyoung View Post

They called me initially and said right off the bat that they were going to just give me back a refund and i said no way because i got a good price on mine ($1700) and if i go and buy back another one I'd have to pay more for it...I told them send me a replacement, he checked his inventory and had only one 8000F model showing..he put me on hold to check with the warehouse for a physical and came back and said it was gone...he said he had the authority to replace a equal or higher model...I told him (asking very nicely) to then put me down for a 9000 since I didn't trust the 8000 models anymore and since i live 5 hours north of nowhere I don't want have to exchange it again (even though they said they would send someone to deliver the new and pick up the old tv)...he said he will put me down on his 9000 list and to email him every couple days and when inventory comes in he'll arrange delivery....so in essence i'll get the new 9000 model for $1700 with a little patience...biggrin.gif

Wow, if they actually go through with it
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post #13906 of 15313
3/22/13 at 2:49pm
Quote:
Originally Posted by Mavinwow View Post

The ES9000 only came in a 75 inch size, and was a $10,000 MSRP TV. I highly doubt they upgraded your size and model, but congrats if they do!

Totally agree. BTW, have you sorted me some standard/standard settings yet? wink.gifcool.gif
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post #13907 of 15313
3/22/13 at 2:56pm
Quote:
Originally Posted by arenaman View Post

Totally agree. BTW, have you sorted me some standard/standard settings yet? wink.gifcool.gif

hah, you want standard/standard or movie/standard?
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post #13908 of 15313
3/22/13 at 2:58pm
Quote:
Originally Posted by Mavinwow View Post

hah, you want standard/standard or movie/standard?

Standard/standard, always has been, always will be for me with the ES smile.gif
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post #13909 of 15313
3/22/13 at 5:16pm
Quote:
Originally Posted by Mavinwow View Post

The ES9000 only came in a 75 inch size, and was a $10,000 MSRP TV. I highly doubt they upgraded your size and model, but congrats if they do!

Well I can only tell you what he told me... i would've been happy if he had the 8000F...i just threw the idea out there to him and he said ok and he'll put me on the list with some other people he has for the upgrade...so apparently i'm not the only one...
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post #13910 of 15313
3/22/13 at 5:26pm
Quote:
Originally Posted by brianlyoung View Post

Well I can only tell you what he told me... i would've been happy if he had the 8000F...i just threw the idea out there to him and he said ok and he'll put me on the list with some other people he has for the upgrade...so apparently i'm not the only one...

Well, the chances of getting upgraded from a 55 inch screen to a 75 inch screen, of a higher model super premium $10,000 TV seems HIGHLY unlikely. To be honest, if you came away with a 55F8000 Id still call that a huge win.

Goodluck though, let us know how it goes.
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post #13911 of 15313
3/22/13 at 7:55pm
Quote:
Originally Posted by brianlyoung View Post

They called me initially and said right off the bat that they were going to just give me back a refund and i said no way because i got a good price on mine ($1700) and if i go and buy back another one I'd have to pay more for it...I told them send me a replacement, he checked his inventory and had only one 8000F model showing..he put me on hold to check with the warehouse for a physical and came back and said it was gone...he said he had the authority to replace a equal or higher model...I told him (asking very nicely) to then put me down for a 9000 since I didn't trust the 8000 models anymore and since i live 5 hours north of nowhere I don't want have to exchange it again (even though they said they would send someone to deliver the new and pick up the old tv)...he said he will put me down on his 9000 list and to email him every couple days and when inventory comes in he'll arrange delivery....so in essence i'll get the new 9000 model for $1700 with a little patience...biggrin.gif

Samsung's new definition: mastering the art of delivering on Nightmares and Dreams...rolleyes.gif

I think you'll get the ES9000...good for you, swing for the fences with ECR, I say.

Back in 2008 I bought a display model flagship Samsung HT in a box, for $200 on clearance with a normal $1000 price.

The dvd player in the HT was defective and Samsung tried to repair, yet lacked parts.

I tried a long shot and asked for the Samsung HT-BD2T with Blu-ray player, 7.1 system that retailed at $2000 at the time.

Long story short, I received the HT-BD2T.
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post #13912 of 15313
3/22/13 at 8:08pm
Quote:
Originally Posted by Mavinwow View Post

Well, the chances of getting upgraded from a 55 inch screen to a 75 inch screen, of a higher model super premium $10,000 TV seems HIGHLY unlikely. To be honest, if you came away with a 55F8000 Id still call that a huge win.

Goodluck though, let us know how it goes.

On the subject of 75" inch screens, let me put this out there: if the 75" F8000 is a little more reasonably priced than last years es9000, and does not have any problems with banding, is anyone else seriously eyeing these panels at the moment ? I know I sure am giving it some serious attention.

1000
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post #13913 of 15313
3/22/13 at 8:34pm
I am getting a new panel for my un55es8000 on Tuesday. So, is it essentially everything but the glass and stand?
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post #13914 of 15313
3/23/13 at 7:19am
Quote:
Originally Posted by mickjcat View Post

I am getting a new panel for my un55es8000 on Tuesday. So, is it essentially everything but the glass and stand?

The glass is part of the panel, there are two main boards behind the panel that stay.
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post #13915 of 15313
3/23/13 at 7:40am
Quote:
Originally Posted by PiratesCove View Post

The glass is part of the panel, there are two main boards behind the panel that stay.

Thanks PiratesCove!
Hmm, are there other boards that will be replaced with the new panel, if you know? I have the vertical strips on start up sometimes, by the way. That is why I am getting the new panel. Also, do you know if this will improve the PQ? My quality seems to have slipped recently, lots of artifacting in dark scenes, grainy picture....
Thanks for any answers..smile.gif
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post #13916 of 15313
3/23/13 at 7:47am
Quote:
Originally Posted by mickjcat View Post

Thanks PiratesCove!
Hmm, are there other boards that will be replaced with the new panel, if you know? I have the vertical strips on start up sometimes, by the way. That is why I am getting the new panel. Also, do you know if this will improve the PQ? My quality seems to have slipped recently, lots of artifacting in dark scenes, grainy picture....
Thanks for any answers..smile.gif

When the Samsung tech comes, he will first take the back panel off your current TV. He will remove the two main boards; power and processor, as well as the bluetooth dongle. That is pretty much all there is to these TVs. He will attach your old boards and bluetooth module to the back of the replacement panel.

You are therefore getting a new screen, bezel, camera, as it is all one piece. That said, when I had my panel replaced on my D8000, it was clearly a refurb panel as the bezel was scratched, so take a close look at it. It may or may not improve picture quality, as you are back in the panel lottery.
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post #13917 of 15313
3/23/13 at 7:54am
Quote:
Originally Posted by mickjcat View Post

Thanks PiratesCove!
Hmm, are there other boards that will be replaced with the new panel, if you know? I have the vertical strips on start up sometimes, by the way. That is why I am getting the new panel. Also, do you know if this will improve the PQ? My quality seems to have slipped recently, lots of artifacting in dark scenes, grainy picture....
Thanks for any answers..smile.gif

They may test and replace the main boards...the panel has its own processor board - so it may be the cause of your problem.

Quote:
Originally Posted by Mavinwow View Post

That said, when I had my panel replaced on my D8000, it was clearly a refurb panel as the bezel was scratched, so take a close look at it. It may or may not improve picture quality, as you are back in the panel lottery.

+1, This is why my A850 and D6900 were never fixed...refurbished panels.

I have my ES7100 set for repair and I specifically requested a new panel for this reason.

Now I am told their is a "delay" in getting the panel...its OK, I'd rather exchange for a F8000 even if I have to pay more.
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post #13918 of 15313
3/23/13 at 8:25am
Quote:
Originally Posted by PiratesCove View Post

They may test and replace the main boards...the panel has its own processor board - so it may be the cause of your problem.
+1, This is why my A850 and D6900 were never fixed...refurbished panels.

I have my ES7100 set for repair and I specifically requested a new panel for this reason.

Now I am told their is a "delay" in getting the panel...its OK, I'd rather exchange for a F8000 even if I have to pay more.

Good to know, I was wondering if the panel would be new....I will plan accordingly...thanks to PiratesCove and Mavinwow smile.gif
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post #13919 of 15313
3/23/13 at 8:45am
Has anyone seen Zero Dark Thirty on the 8000? It may be the sharpest most detailed movie yet and just on the heels of SkyFall. Wow... Great stuff on deck for when we take a break from tweaking and tweeting! smile.gif
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post #13920 of 15313
3/23/13 at 9:30am
Been playing with my meter and CalMAN this morning. No matter I what I do, I cant get movie mode to look as good to my eye as Standard mode. There is just a crispness/clearness to the picture in standard mode that I cant get in Movie mode.

The main problem with standard mode, is that my gamma falls apart at the low end. If you use the green offset to boost up the gamma, if you go above 25 for green offset, you start to get significant detriment to the black levels even if you raise the red and blue to compensate.

Taking a break to watch some basketball but will play some more later. I will take some standard/standard readings today for the blue freaks :P
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