or Connect
AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Official Samsung UNxxES8000 Owner's Thread
New Posts  All Forums:Forum Nav:

Official Samsung UNxxES8000 Owner's Thread - Page 471

post #14101 of 16125
Quote:
Originally Posted by Bladerunner1959 View Post

Hey Glenee, I use the 6500 as well. At work soni will do my best.
-run fw update to get latest SmartHub apps and functionality
-BDwise off so you can use your own picture settings
-Set 3d option to the correct screen size.
-audio...i use optical from tv yo soundbar do I can't help there

Most other options are auto and set up your WiFi.

Mine does all the streaming and I love it.
Thanks my Friend.
I updated the player last night.
I figured out what setting to use on BD Wise and that setting was OFF. Most of the settings I left at Auto except for the Digital Noise and enhancements I set those to OFF as Well. I set resolution to Auto, I tried it at 1080P since it was going to a native 1080P Display, but as would be expected the Upconverting in the Display looks better than the BDP upconverting.

That BD Wise is a POS as far as I can tell.
post #14102 of 16125
Quote:
Originally Posted by Ricoflashback View Post

Wow - - is it just me or do I see horizontal bands in addition to vertical bands on that set?

CMay - - you have competition for the worst banding.....

Yeah, those horizontal bands were one of the reasons why the tech finally said it was unrepairable. Those bands were awful, and they were only there in 3D mode! I have no explanation. The picture you see with the dark bands is with 3D mode engaged on a plain color slide. When switched to 2D mode, those bands disappear. And those bands were visible with normal 3D viewing, too - that's how I first spotted them. All inputs, all sources - made no difference. The tech could easily see them while sampling some video. He even replaced the panel - and the same exact banding was still there - only in 3D mode. The panel, power supply, and motherboard were all replaced, and there was zero improvement - in fact after the panel replacement, the whole panel failed, and half the panel was light and half was dark, split right down the middle of the panel, and 3D mode stopped working completely. The whole set was just a mess.

This was the tv the first tech last fall told me was acceptable and within tolerances!
post #14103 of 16125
I wonder if Samsung are actually going to be able to remove the banding problem with the F serires this year ? Surely this issue can't go on another year without being addressed. I refuse to believe that the average Joe out there wouldn't notice it, surely the problem isn't just noticed by enthusiasts ?

1000
post #14104 of 16125
Quote:
Originally Posted by eagle_2 View Post

Yeah, those horizontal bands were one of the reasons why the tech finally said it was unrepairable. Those bands were awful, and they were only there in 3D mode! I have no explanation. The picture you see with the dark bands is with 3D mode engaged on a plain color slide. When switched to 2D mode, those bands disappear. And those bands were visible with normal 3D viewing, too - that's how I first spotted them. All inputs, all sources - made no difference. The tech could easily see them while sampling some video. He even replaced the panel - and the same exact banding was still there - only in 3D mode. The panel, power supply, and motherboard were all replaced, and there was zero improvement - in fact after the panel replacement, the whole panel failed, and half the panel was light and half was dark, split right down the middle of the panel, and 3D mode stopped working completely. The whole set was just a mess.

This was the tv the first tech last fall told me was acceptable and within tolerances!

Gee - - you could have really had a unique TV! 2D on one side and 3D on the other - - although you'd have to replace one side of your 3D glasses with a clear lens. smile.gif

Imagine the headaches on that puppy!
post #14105 of 16125
Quote:
Originally Posted by mickjcat View Post

Were you able to get a refund based on the banding and backlight bleed in these photos?
I got a "new panel" because of some vertical lines in my panel and the one they replaced it with has a lot of backlight bleed that is even noticeable watching basketball....fixed one issue and now I have another.....:-(

The first tech said the set was fine. Samsung wouldn't do anything for me. After I was about to give up, I was encouraged by an old member here (Anthony) to not give up. I called Samsung back and got a new rep to start a new ticket with a new repair company. Best Buy is actually an authorized agent but Samsung usually doesn't use them first due to how they bill Samsung for the repairs. In my case she scheduled my 2nd visit from Best Buy, who sent one of their authorized agents for the tech visit. The 2nd company immediately said it was unacceptable, and swapped out the motherboard and power supply. After no improvement, he ordered a new panel and replaced it the following week. After things got worse from there, he called Samsung and advised them that it appears to not be repairable. Samsung at that point offered me a replacement, but I told them I didn't want another one, I wanted my money back. They then offered me a full refund in the form of a gift card at Best Buy (where I bought the set), and I accepted.

Samsung won't refund what you paid unless the tech makes multiple repair attempts first, and ultimately it's up to Samsung how they want to deal with it. They usually offer you a replacement tv first from what I hear. If that's not acceptable to you- tell them so like I did. In the end, it all depends on how your tech handles it - the first one for me didn't care obviously. The 2nd company that came out seemed far more concerned, and wanted to help me out.
post #14106 of 16125
eagle_2 what % gray is your tv showing in that banding picture?
post #14107 of 16125
Quote:
Originally Posted by 1000 View Post

I wonder if Samsung are actually going to be able to remove the banding problem with the F serires this year ? Surely this issue can't go on another year without being addressed. I refuse to believe that the average Joe out there wouldn't notice it, surely the problem isn't just noticed by enthusiasts ?

1000

Well, considering it's not just a Samsung problem, but a problem with any LED set 65 and larger overall..... it would be quite an accomplishment to say the least. Even the 84 inch LG set was said to have faint vertical bands one inch wide a few inches apart stretching across the entire 84 inch screen that were noticeable with panning on light backgrounds.

The best thing to hope for is for Samsung to minimize the banding to panning and eliminate the noticeable banding on static solid backgrounds. If Sony can do it using the same S-PVA 65 inch panel from the same manufacturing plant, then surely Samsung can do it as well.
post #14108 of 16125
Quote:
Originally Posted by eagle_2 View Post

And I never posted my pics of my old ES7500 with clouding and weird 3D horizontal banding. Here they are, just in case anybody had ever wondered how bad my set looked. These were taken for the tech to submit to Samsung.

Horizontal bands in 3D mode - not visible in 2D mode:



This is the exact 3D banding problem that I just had my panel replaced for that Samsung still couldn't fix.

I'm now in the process for an exchange, most likely for a F series model.
post #14109 of 16125
Quote:
Originally Posted by eagle_2 View Post

The first tech said the set was fine. Samsung wouldn't do anything for me. After I was about to give up, I was encouraged by an old member here (Anthony) to not give up. I called Samsung back and got a new rep to start a new ticket with a new repair company. Best Buy is actually an authorized agent but Samsung usually doesn't use them first due to how they bill Samsung for the repairs. In my case she scheduled my 2nd visit from Best Buy, who sent one of their authorized agents for the tech visit. The 2nd company immediately said it was unacceptable, and swapped out the motherboard and power supply. After no improvement, he ordered a new panel and replaced it the following week. After things got worse from there, he called Samsung and advised them that it appears to not be repairable. Samsung at that point offered me a replacement, but I told them I didn't want another one, I wanted my money back. They then offered me a full refund in the form of a gift card at Best Buy (where I bought the set), and I accepted.

Samsung won't refund what you paid unless the tech makes multiple repair attempts first, and ultimately it's up to Samsung how they want to deal with it. They usually offer you a replacement tv first from what I hear. If that's not acceptable to you- tell them so like I did. In the end, it all depends on how your tech handles it - the first one for me didn't care obviously. The 2nd company that came out seemed far more concerned, and wanted to help me out.

Thanks for the info Eagle! I am going let the TV settle for a week or two and see if the clouding gets better. If not, I will go at it again.
post #14110 of 16125
Quote:
Originally Posted by 1000 View Post

I wonder if Samsung are actually going to be able to remove the banding problem with the F serires this year ? Surely this issue can't go on another year without being addressed. I refuse to believe that the average Joe out there wouldn't notice it, surely the problem isn't just noticed by enthusiasts ?

1000

The way I've experienced it and seen other in my family experience it is that one day you notice kind of a dirty spot on the screen and wonder what inputs causing it. Then you start to notice it in everything you watch. Then one day you just see lines and then you notice more of them. Then it clicks and you notice it on a gray menu screen and start to see that its the same shape and pattern in the content you are watching. Then you come here - and by then its usually too late...... That's when you discover the names for what you are seeing and how to test the extent of their severity.
post #14111 of 16125
Here is my "new" panel clouding, this is the second day after the repair guys pit it in. Any idea whether this is acceptable?
post #14112 of 16125
Quote:
Originally Posted by 10k View Post

eagle_2 what % gray is your tv showing in that banding picture?

To be honest, I can't remember exactly which slide that was now. I have a folder with just greyscale slides, and another folder with plasma break-in slides, which also has a couple grey slides - so I can't remember now which one I used for that 3D test.
post #14113 of 16125
Quote:
Originally Posted by PiratesCove View Post

This is the exact 3D banding problem that I just had my panel replaced for that Samsung still couldn't fix.

I'm now in the process for an exchange, most likely for a F series model.

I honestly thought I was the only one that ever encountered that issue. I didn't understand how, and it seemed unlikely, but the tech never saw it before, and I never heard it mentioned by anyone else here either. I wonder how many sets had that issue that some people might not have noticed?

I'm praying that the F8000 doesn't have that same issue. If it does, that will be the end of my relationship with Samsung. It's been a rocky relationship as it is - but either I'm an idiot or just very forgiving, because I'm still holding out hope that these issues are resolved for the F8000. I guess there's only one way to tell for sure, right?
post #14114 of 16125
Quote:
Originally Posted by arenaman View Post

The repair men have been out and changed the power supply board. I was told it would be a panel change but they told me it was decided they'd try the board first. I'll see how it goes then.

No change, the screen came up again and it has now got a momentary flicker/blink when you switch it on. New panel on order rolleyes.gif

I wish I would have seen this earlier. I would have tried to get you to talk them into not wasting their time with the power supply board. I'm guessing the wheels were already in motion though and you had no choice at that point. Sucks that you have to keep waiting though.
post #14115 of 16125
Thanks, I had no prior warning of the change of plan until they turned up To be fair they have been quick so far and I got a txt last night saying a new panel had been ordered. Bit of a shame that 2 bank holidays will slow this down though.

I'll give then a couple of chances then take it from there.
Edited by arenaman - 3/29/13 at 2:54am
post #14116 of 16125
Quote:
Originally Posted by mickjcat View Post

Here is my "new" panel clouding, this is the second day after the repair guys pit it in. Any idea whether this is acceptable?

I wouldn't accept that, no chance, did you take photos of your old one for comparison?
post #14117 of 16125
Quote:
Originally Posted by arenaman View Post

I wouldn't accept that, no chance, did you take photos of your old one for comparison?

In a perfect world I would have....since it didn't really have any clouding, I did not. frown.gif
So, I will see if it settles in for a week or two and go from there. Good luck to you!
post #14118 of 16125
BB has good deals on 3D Blu ray. I picked up Hugo, Rise of Guardians and Avatar yesterday (additional $10 Gift card for 3 disks - I'll likely use it for the Hobbit 3D). Any good scenes in these 3D movies to test 3D on the ES8000?
post #14119 of 16125
In case anyone was interested, Amazon has the set back at less than $2,700 for the 65" with PRIME. Good opportunity to pricematch with Best Buy since its fulfilled by Amazon...
post #14120 of 16125
Quote:
Originally Posted by mickjcat View Post

Here is my "new" panel clouding, this is the second day after the repair guys pit it in. Any idea whether this is acceptable?

I am still confused why people come on here with their clouding photos and ask if its acceptable? No offense but my question to you would be do YOU think its acceptable? If the answer is Yes, then enjoy your TV. If not, I would try and return it.

I think people get in the trap of seeing what others think as acceptable quality here (Hey I am guilty too). Ultimately you are the one whom watches the TV the most so enjoy it and don't worry about the clouding and banding. Its a fairly large expense so its important you like everything about your purchase.
post #14121 of 16125
I think I figured out how to incorporate the remote SeaGate hard drive with TVMOBiLI.

Volume has to be selected from the drop down menu in the "add" section then the path typed in. For instance, it should look like this: volume/SeaGate/Media Files.

The program is still cataloguing the content and will likely be doing so for a while. When it's done, we'll have to see if it shows up on the TV.

It's working!!!
Edited by Tarob - 3/29/13 at 7:08am
post #14122 of 16125
Quote:
Originally Posted by Tarob View Post

I think I figured out how to incorporate the remote SeaGate hard drive with TVMOBiLI.

Volume has to be selected from the drop down menu in the "add" section then the path typed in. For instance, it should look like this: volume/SeaGate/Media Files.

The program is still cataloguing the content and will likely be doing so for a while. When it's done, we'll have to see if it shows up on the TV.

It's working!!!

I'm glad to hear you got things working!
post #14123 of 16125
Very impressed so far with Samsung's customer service.

mad.gif I was cleaning my 1 month old display last night and noticed a dead pixel right smack in the middle of the screen. I know its only one but I know its there and when spending $2000 it should be perfect. I overlooked the terrible clouding and light bleeding but when I saw this I was like come on!! I went on Samsung's website filled out a work ticket. Included pictures and my receipt to speed up service. No more then 10min later a lady called and set up an appointment for the very next day which is today. This morning the tech called and asked me about the dead pixel and clouding and said he wouldn't be here today because he looked at the pictures and just ordered me a new TV. It will be in by next week.

How awesome is that? Now lets hope the odds play in my favor and I get one without dead pixels. I can live with a little clouding.
post #14124 of 16125
Quote:
Originally Posted by JeffreyLyons1977 View Post

Very impressed so far with Samsung's customer service.

mad.gif I was cleaning my 1 month old display last night and noticed a dead pixel right smack in the middle of the screen. I know its only one but I know its there and when spending $2000 it should be perfect. I overlooked the terrible clouding and light bleeding but when I saw this I was like come on!! I went on Samsung's website filled out a work ticket. Included pictures and my receipt to speed up service. No more then 10min later a lady called and set up an appointment for the very next day which is today. This morning the tech called and asked me about the dead pixel and clouding and said he wouldn't be here today because he looked at the pictures and just ordered me a new TV. It will be in by next week.

How awesome is that? Now lets hope the odds play in my favor and I get one without dead pixels. I can live with a little clouding.

That is truly amazing...WOW.
post #14125 of 16125
Quote:
Originally Posted by PiratesCove View Post

That is truly amazing...WOW.


I think it is. Usually the tech would at least have to see it before ordering a replacment.
post #14126 of 16125
Quote:
Originally Posted by parodielin View Post

BB has good deals on 3D Blu ray. I picked up Hugo, Rise of Guardians and Avatar yesterday (additional $10 Gift card for 3 disks - I'll likely use it for the Hobbit 3D). Any good scenes in these 3D movies to test 3D on the ES8000?

Yeah, their 3D prices are either incredibly good or completely insane, depending on the title. I've seen some excellent deals on 3D movies there, and then I've seen some insane prices that haven't dropped in over a year.

I would thin anything in Hugo or Avatar would be a great test, since they were both very well shot. Hugo was filmed very well in 3D, and can definitely give the panel a workout. In the opening few minutes I believe there's a scene where he opens a grate towards the camera and it pops right out of the screen. There's also some amazing camera work in the opening scenes.
post #14127 of 16125
Quote:
Originally Posted by skinsfanin1979 View Post

I am still confused why people come on here with their clouding photos and ask if its acceptable? No offense but my question to you would be do YOU think its acceptable? If the answer is Yes, then enjoy your TV. If not, I would try and return it.

I think people get in the trap of seeing what others think as acceptable quality here (Hey I am guilty too). Ultimately you are the one whom watches the TV the most so enjoy it and don't worry about the clouding and banding. Its a fairly large expense so its important you like everything about your purchase.

But that's entirely why these sort of forums exist, to ask questions about issues, gauge opinions, see what others are experiencing and what they think, isn't it?
post #14128 of 16125
Quote:
Originally Posted by JeffreyLyons1977 View Post

Very impressed so far with Samsung's customer service.

mad.gif I was cleaning my 1 month old display last night and noticed a dead pixel right smack in the middle of the screen. I know its only one but I know its there and when spending $2000 it should be perfect. I overlooked the terrible clouding and light bleeding but when I saw this I was like come on!! I went on Samsung's website filled out a work ticket. Included pictures and my receipt to speed up service. No more then 10min later a lady called and set up an appointment for the very next day which is today. This morning the tech called and asked me about the dead pixel and clouding and said he wouldn't be here today because he looked at the pictures and just ordered me a new TV. It will be in by next week.

How awesome is that? Now lets hope the odds play in my favor and I get one without dead pixels. I can live with a little clouding.

My jaw is on the floor. It truly does just come down to who you speak to. I went through months of hassle before I got anywhere.
post #14129 of 16125
Quote:
Originally Posted by arenaman View Post

But that's entirely why these sort of forums exist, to ask questions about issues, gauge opinions, see what others are experiencing and what they think, isn't it?

Exactly.
post #14130 of 16125
Quote:
Originally Posted by eagle_2 View Post

My jaw is on the floor. It truly does just come down to who you speak to. I went through months of hassle before I got anywhere.

I am truly shocked. I couldn't sleep last night knowing the uphill battle that was in front of me. Right person, at the right time. Im thinking late Friday afternoon service call before a holiday weekend for some. He prolly said screw it. I am gonna take the afternoon off and just order a replacement.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: LCD Flat Panel Displays
AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Official Samsung UNxxES8000 Owner's Thread