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Official Samsung UNxxES8000 Owner's Thread - Page 192

post #5731 of 16125
Quote:
Originally Posted by Anthony5362 View Post

another shot of the 46" i returned in March
IMG ALT=""]http://www.avsforum.com/content/type/61/id/79230/width/350/height/700[/IMG]
This pic was taken before the 1035 update when i wasn't happy with this TV.

then after the 1035 update, the picture looked like this so I was very happy

now this is what it looks like after the 001040 update and Samsung realizes its defective

hey anthony
Sorry to hear about all your problems.
I read many of your posts but did not really get a good overview.
So I understand you had clouding and that it got worse with the last 001040 firmware. Is that correct?
What are your settings (picture mode, backlight, contrast, brightness) in the last picture with FW001040?
Do you have by any chance pictures of the same scene with different firmwares?

To all:
If the FW influences the clouding, then we should take pictures before/after FW update with a full dark grey pattern. Anyone can do that?
post #5732 of 16125
I just bought from amazon es8000 55 inches, price $ 2,497.99 and free shipping.
it's all ok include service.
post #5733 of 16125
Haven't had time to read the thread in a while, but saw quite a bunch of some pretty harsh talk in the past few pages. I posted about 2 - 3 weeks ago when I first got my 65" ES8000 delivered. I had noticed the vertical banding immediately, but waited a bit hoping it would go away. Needless to say, it obviously did not so I went back to BB and setup an exchange. Finally got a new one delivered today and they picked up the old one. Really had my hopes up that I just happened to get a bad panel the first time around, however I've only been watching this new set for less than an hour and the vertical banding is worse on this one then the previous! I also have noticed a weird vertical section right in the middle that is just a straight different color (almost greenish).

I'm going away for a week, but unfortunately I think when I get back I'm just going to end up returning this set and getting something else. I'm hoping they have the Sony XBR65HX950 on display as from what I can tell, that's really the only comparable set out at the moment and has gotten some pretty rave reviews. It's really a shame, I do love Samsung and moved to this set from a UN52A750 which was fantastic and I never had problems with.

Reading some of the previous posts though, I can't imagine that Samsung isn't aware of these issues, especially the vertical banding. It's just so obvious!!
post #5734 of 16125
Quote:
Originally Posted by ycrazyy View Post

Haven't had time to read the thread in a while, but saw quite a bunch of some pretty harsh talk in the past few pages. I posted about 2 - 3 weeks ago when I first got my 65" ES8000 delivered. I had noticed the vertical banding immediately, but waited a bit hoping it would go away. Needless to say, it obviously did not so I went back to BB and setup an exchange. Finally got a new one delivered today and they picked up the old one. Really had my hopes up that I just happened to get a bad panel the first time around, however I've only been watching this new set for less than an hour and the vertical banding is worse on this one then the previous! I also have noticed a weird vertical section right in the middle that is just a straight different color (almost greenish).
I'm going away for a week, but unfortunately I think when I get back I'm just going to end up returning this set and getting something else. I'm hoping they have the Sony XBR65HX950 on display as from what I can tell, that's really the only comparable set out at the moment and has gotten some pretty rave reviews. It's really a shame, I do love Samsung and moved to this set from a UN52A750 which was fantastic and I never had problems with.
Reading some of the previous posts though, I can't imagine that Samsung isn't aware of these issues, especially the vertical banding. It's just so obvious!!

Return it and either get the Sony or wait until Feb/March and go with Samsung. They are having some serious issues with these sets right now. It is too bad. I know, the picture is amazing when its good. But with all the quality control issues, who knows how long these sets will even last.
post #5735 of 16125
The FW update did not.. DID NOT do this to my TV. My TV already had this issue. Please don't confuse anyone more than they already are here. My TV has been deemed defective and Samsung has offered me refunds. Samsung is well aware of the vertical banding but they they still will not log it as an issue is the system. They are well aware though and stopped production. This is why they aren't offering any replacements at this time or any new panels.
post #5736 of 16125
I have the latest 001040 update, and I can say for certainty that my image has in no way degraded like the images at the top of this page suggest. I watched 2 episodes of Survivor tonight, both from the DVR, and there were plenty of dark scenes, especially at night when they vote. The image looked fine - nothing like what was posted above. Why would firmware cause one tv to look like the shots above, and yet have no effect on others like mine? I can only speak for my own experience, but my set has not degraded in the least bit from the latest update. The colors are still just as they were before the update, and the blacks appear the same.
post #5737 of 16125
Quote:
Originally Posted by Anthony5362 View Post

So there's 2 main issues with these sets. The vertical banding and the blotchy artifacts.

- And the clouding, especially the V-shaped one so many have.
- And the auto-dimming which cannot be disabled
- And the lack of micro-dimming in movie/cal modes

smile.gif
post #5738 of 16125
People are reading only parts of my posts here or misunderstanding what I've been saying. Ever since I updated my TV, my issue was magnified. Worse.. The issue was always there though, just not as bad. It's safe for everyone to update their sets.

I have to say though that clouding is normal now. It's considered to be within specs, some TVs have it more than others. All manufactures are dealing with clouding issues though. Not just Samsung. People get Plasmas usually if the clouding bothers them that much. Sometimes FW updates can help mask the clouding also that's why it's always good to update your TV when its so new. I wouldn't go updating it as much once the warranty ends though, but for now its good to update it.
post #5739 of 16125
Quote:
Originally Posted by Garnoch View Post

You made me go re-read Eagle's post. I don't know, I still think he played devil's advocate fairly well there actually without coming down on anyone. I don't blame him for not thinking this will go anywhere with the government, but we all know Eagle's had his issues with his TV too, so I wouldn't be surprised if he did hope it went somewhere. Eh, what do I know, bottle has been cracked. smile.gif

That's really all I was trying to do. I understand there are some very questionable things going on right now with these sets. My tv overall looks pretty stunning, I gotta say, though there are things I hate about it. But if there are quality issues that could affect mine or others' sets, later on down the road, then I think that should certainly be explored further.
post #5740 of 16125
Quote:
Originally Posted by Anthony5362 View Post

You didn't read my earlier posts. The FW didn't cause the issue, the issue was already there. But after the update, the issue was magnified. Samsung has already offered me refunds. They see that there is a wide spread issue with these sets..
Looks like someone had HP investigated and now they are in trouble.. This is what will happen to Samsung too when all said is done. Especially if this micro dimming is just some marketing scam.
http://www.ttmag.com.au/2012/10/18/accc-slams-hp-australia-for-misleading-and-deceptive-conduct/

Good example of how we can't trust companies. They will certainly try to get away with whatever they can. This micro-dimming is a very sketchy "technology". We need to know more about it and why if it's so great why we can't at least have the option to have it in movie mode. I certainly don't want it forced to be on either - I just think we should have options.
post #5741 of 16125
Quote:
Originally Posted by Stefanhvt View Post

All topics we were discussing here were ES8000 related:
1. The micro dimming issue.
2. The attempt to contact Samsung and get some info.
3. The conclusion that Samsung is not responding.
4. The question why Samsung was not responding, which was related to events that happened in the past.
5. The question if these events are still happening.
Now I understand that you see the thread go slightly off-topic, but why don't you do something about it yourself? Your free to ask anything technically about this tv and nobody will ignore you. This way the thread will show normal posts again and I promise you we won't overload this thread in a way that no normal conversation is possible. So it's all in your hand, just start a subject of your choice, and just give us the same right. For me that's freedom of speech, which is a human right.

I am glad that the quest has found some focus and will henceforth address only issues surrounding the 8000. I look forward to the scintillating reviews that flip flop from "face melting" over to "buy plasma" and "best TV ever" to "sue Samsung", the paranoid speculation that multi-national billion dollar cap companies are pushing out secret updates to fix individual televisions, and the heartfelt kinship of rescuing veterans and the poor.
post #5742 of 16125
So can anyone share what the 1040 firmware update appears to do (other than degrading the image or having no effect on the image as various posters have reported). Anything specific that others are seeing or experiencing? Thanks.
post #5743 of 16125
Quote:
Originally Posted by jonhkiller View Post

I just bought from amazon es8000 55 inches, price $ 2,497.99 and free shipping.
it's all ok include service.

Congrats! Hope you love it. If you have any questions, someone will answer. I'm not sure what you meant by "it's all ok include service" though.
post #5744 of 16125
The great thing about posting this here is that if you do a google search on Samsung ES8000 issues, all of these posts show up so everyone can know about the issues plaguing these TVs.

I also want to point out that this thread was dead until all these issues happened recently. Before that, there wasn't much talk about this TV at all. It was mostly jokes which I never complained about and I'm totally cool with. The point is, without these issues talked about, there wouldn't be anything left. Look at the D8000 thread. It's dead now. Noting more to talk about. This thread though is for people to discuss this TV, issues with this TV
Edited by Anthony5362 - 10/17/12 at 8:30pm
post #5745 of 16125
Quote:
Originally Posted by ycrazyy View Post

Haven't had time to read the thread in a while, but saw quite a bunch of some pretty harsh talk in the past few pages. I posted about 2 - 3 weeks ago when I first got my 65" ES8000 delivered. I had noticed the vertical banding immediately, but waited a bit hoping it would go away. Needless to say, it obviously did not so I went back to BB and setup an exchange. Finally got a new one delivered today and they picked up the old one. Really had my hopes up that I just happened to get a bad panel the first time around, however I've only been watching this new set for less than an hour and the vertical banding is worse on this one then the previous! I also have noticed a weird vertical section right in the middle that is just a straight different color (almost greenish).
I'm going away for a week, but unfortunately I think when I get back I'm just going to end up returning this set and getting something else. I'm hoping they have the Sony XBR65HX950 on display as from what I can tell, that's really the only comparable set out at the moment and has gotten some pretty rave reviews. It's really a shame, I do love Samsung and moved to this set from a UN52A750 which was fantastic and I never had problems with.
Reading some of the previous posts though, I can't imagine that Samsung isn't aware of these issues, especially the vertical banding. It's just so obvious!!

Sorry to hear that, man. From what many have said here about the 65", I'm not surprised. Good luck and thanks for letting us know.
post #5746 of 16125
Quote:
Originally Posted by eagle_2 View Post

I have the latest 001040 update, and I can say for certainty that my image has in no way degraded like the images at the top of this page suggest. I watched 2 episodes of Survivor tonight, both from the DVR, and there were plenty of dark scenes, especially at night when they vote. The image looked fine - nothing like what was posted above. Why would firmware cause one tv to look like the shots above, and yet have no effect on others like mine? I can only speak for my own experience, but my set has not degraded in the least bit from the latest update. The colors are still just as they were before the update, and the blacks appear the same.

Good to know. Thanks, Eagle. Hey can you confirm that CE Dimming is less harsh?
post #5747 of 16125
Quote:
Originally Posted by eagle_2 View Post

- And the clouding, especially the V-shaped one so many have.
- And the auto-dimming which cannot be disabled
- And the lack of micro-dimming in movie/cal modes
smile.gif

Amen to those. Even I have a little V, though not enough to bother me 99.9% of the time.
post #5748 of 16125
Quote:
Originally Posted by Anthony5362 View Post

People are reading only parts of my posts here or misunderstanding what I've been saying. Ever since I updated my TV, my issue was magnified. Worse.. The issue was always there though, just not as bad. It's safe for everyone to update their sets.
I have to say though that clouding is normal now. It's considered to be within specs, some TVs have it more than others. All manufactures are dealing with clouding issues though. Not just Samsung. People get Plasmas usually if the clouding bothers them that much. Sometimes FW updates can help mask the clouding also that's why it's always good to update your TV when its so new. I wouldn't go updating it as much once the warranty ends though, but for now its good to update it.

Yeah I think some people got confused about that. I will say though that those pics made it look like an amplified clouding issue. Weird.
post #5749 of 16125
Quote:
Originally Posted by gtm73 View Post

I am glad that the quest has found some focus and will henceforth address only issues surrounding the 8000. I look forward to the scintillating reviews that flip flop from "face melting" over to "buy plasma" and "best TV ever" to "sue Samsung", the paranoid speculation that multi-national billion dollar cap companies are pushing out secret updates to fix individual televisions, and the heartfelt kinship of rescuing veterans and the poor.

I'm going to get toasted for saying this by someone but I actually thought that was funny.
post #5750 of 16125
Quote:
Originally Posted by Catt99 View Post

So can anyone share what the 1040 firmware update appears to do (other than degrading the image or having no effect on the image as various posters have reported). Anything specific that others are seeing or experiencing? Thanks.

I'd like to know too but to be honest, Catt, we wonder that every time. Their notes stink, we rarely see a difference and sometimes we think we do for better or worse, but aren't sure.
post #5751 of 16125
Quote:
Originally Posted by Anthony5362 View Post

The great thing about posting this here is that if you do a google search on Samsung ES8000 issues, all of these posts show up so everyone can know about the issues plaguing these TVs.
I also want to point out that this thread was dead until all these issues happened recently. Before that, there wasn't much talk about this TV at all. It was mostly jokes which I never complained about and I'm totally cool with. The point is, without these issues talked about, there wouldn't be anything left. Look at the D8000 thread. It's dead now. Noting more to talk about. This thread though is for people to discuss this TV, issues with this TV

For people looking for answers that are also having issues, that's a very good thing.
post #5752 of 16125
Quote:
Originally Posted by Catt99 View Post

So can anyone share what the 1040 firmware update appears to do (other than degrading the image or having no effect on the image as various posters have reported). Anything specific that others are seeing or experiencing? Thanks.

Well, this beats all. I was on vacation and back in Michigan earlier this week (Go TIGERS!!!)

I read the comments on the forum about the new release (1040.8 on my TV - check "Contact Support" from Menu for exact version). Most folks said no problem with the update, so I did. I had lots of problems after the update- - lack of clarity, detail and overall picture dullness. It was so bad that I scheduled a service call and they ordered a board for me today.

After taking Nitra's advice (thanks) I did a complete reset. I didn't notice much of a difference until later this evening when everything came back to life. Detail, color, saturation, deep blacks with clarity - - all on "Standard" setting with only tweaking being changing backlight from 10 to 12 (no Eco).

I'm baffled. Did Samsung send a "fix" that I didn't know about? At any rate, I'm not complaining. Great picture, again, like before, on all sources. Old movies look fabulous. I can't figure it out but I'm not complaining.

I'm calling tomorrow to cancel the service request and also notifying Samsung. Go figure.
post #5753 of 16125
Quote:
Originally Posted by Garnoch View Post

Good to know. Thanks, Eagle. Hey can you confirm that CE Dimming is less harsh?

I can confirm that there is no change in how aggressive auto-dimming is in standard, dynamic, and natural modes. It is unchanged. To test this I played the opening credits of Star Trek - The Next Generation. I watched this previously (several weeks ago at least), and the entire opening credits is a disaster with auto-dimming in standard - with all the bright planets that whoosh by, and then black space for a moment, then more planets, then black space, then the Enterprise, then black space, etc. - it's awful, the screen constantly pops up in brightness as soon as a planet ot the Enterprise appears on screen, but as soon as they whoosh off screen and there's just space and stars, Bam! - you can the screen drop it's brightness easily by 50% at least if not more - it looks just horrible.

And that has not changed. It is exactly the same with the newest update. In movie mode, there is no visible brightness change during the entire opening credits sequence. Again, from my observations, there has been no noticeable difference in image quality or behavior, or menu functionality, since the last update. Whatever they did, it didn't affect the image.

I don't know why some people think that it has become less aggressive, but I assure you, sadly, it is exactly the same. And really, at this point, do we actually think Samsung will surprise us and make everything better? I've given up on that idea. I placed my phone calls, I sent my emails, I complained in here for weeks - months actually. Clearly Samsung just doesn't give a crap about our complaints.
post #5754 of 16125
Quote:
Originally Posted by Garnoch View Post

Quote:
Originally Posted by eagle_2 View Post

I have the latest 001040 update, and I can say for certainty that my image has in no way degraded like the images at the top of this page suggest. I watched 2 episodes of Survivor tonight, both from the DVR, and there were plenty of dark scenes, especially at night when they vote. The image looked fine - nothing like what was posted above. Why would firmware cause one tv to look like the shots above, and yet have no effect on others like mine? I can only speak for my own experience, but my set has not degraded in the least bit from the latest update. The colors are still just as they were before the update, and the blacks appear the same.

Good to know. Thanks, Eagle. Hey can you confirm that CE Dimming is less harsh?

Eagle, can you check this? I have checked standard mode lately and I do not see ce dimming interfer that much anymore. It's not ruining the bright screens anymore, and even the dark shots looked natural to me.
post #5755 of 16125
Quote:
Originally Posted by Anthony5362 View Post

So here is a couple pics i just took of my 65" ES8000. Now the issue i have on my D8000, is showing a lot more on my 65" ES8000. This wasn't as noticeable before the update. The picture has more of a dull picture now. Just like it did a month ago before 1035 update. STAY AWAY FROM SAMSUNG! spoke to corporate today and they dont want to explain anything.


Anthony, these are MPEG compression artifacts, nothing more.
Talk to your cable provider, this is NOT a Samsung issue.
Period, Full stop.

Please, go an learn something about compression before you slam Samsung more.
The problem you are having is from your cable provider, for the last few months, you posted a few pictures like this, it's all MPEG compression.
Unfortunately, for more network capacity, the providers need to compress the signal, the more channels they add, the more they compress it, it's just a fact of life.
Play a Blu-ray on the same set, it will be flawless.
The issue is, as I've said before, your source.
Stop flaming Samsung over this, go flame whoever your cable provider is.
Edited by nitra - 10/18/12 at 5:46am
post #5756 of 16125
Quote:
Originally Posted by Anthony5362 View Post

http://www.dailytech.com/Samsung+to+Pay+Millions+to+Settle+Lawsuits+Over+Mass+LCD+TV+Failures/article24065.htm
Please read this very well, it clearly states that even the newer 3D models are having issues. This isn't an old issue, its a present issue

I did read it, a user commented they had an issue, not related to blown caps.
post #5757 of 16125
Quote:
Originally Posted by Anthony5362 View Post

Before

After

Set HDMI Black to Low

Quote:
Originally Posted by Anthony5362 View Post

haha! This pic is from the 1st 46" i bought when this TV was first released in March. I was one of the first people to receive the ES8000 in the US and this is what it looked like. Of course, I returned it

this is going way back in March and its with a 46" ES8000. This clearly shows that I have had many units since they were released all with this issue

Quote:
Originally Posted by Anthony5362 View Post

another shot of the 46" i returned in March
IMG ALT=""]http://www.avsforum.com/content/type/61/id/79230/width/350/height/700[/IMG]
This pic was taken before the 1035 update when i wasn't happy with this TV.

then after the 1035 update, the picture looked like this so I was very happy

now this is what it looks like after the 001040 update and Samsung realizes its defective

For that cloudy issue, set your HDMI Black level to low.
For the pixel blotchy issue, it's pure and simple MPEG Artifacting, there's nothing you can do about it, call your cable provider and bitch about it with them.
Check a Blu-Ray source, you'll see it's flawless.
Also, it's normal these days for this to happen, signals are so highly compressed, you can't help but see the compression now, it's floppy by the providers, but it's a fact of life.
It's not some giant conspiracy.
Read what I'm saying, set your HDMI black to low, this will correct that cloudiness.
From the same TV, try a Blu-Ray source, you'll see it's perfect, proving that it's your source, not your TV.
post #5758 of 16125
Well, that's that then. I'm not going to update for now. Thanks, Rico.

Eagle, thanks for letting us know about CE with this update.

Good to see ya, Nitra! How about a joke please.
post #5759 of 16125
I think he said it was the same for BD, Nitra, which is why I didn't think it was artifacts.
post #5760 of 16125
Quote:
Originally Posted by Ricoflashback View Post

Well, this beats all. I was on vacation and back in Michigan earlier this week (Go TIGERS!!!)
I read the comments on the forum about the new release (1040.8 on my TV - check "Contact Support" from Menu for exact version). Most folks said no problem with the update, so I did. I had lots of problems after the update- - lack of clarity, detail and overall picture dullness. It was so bad that I scheduled a service call and they ordered a board for me today.
After taking Nitra's advice (thanks) I did a complete reset. I didn't notice much of a difference until later this evening when everything came back to life. Detail, color, saturation, deep blacks with clarity - - all on "Standard" setting with only tweaking being changing backlight from 10 to 12 (no Eco).
I'm baffled. Did Samsung send a "fix" that I didn't know about? At any rate, I'm not complaining. Great picture, again, like before, on all sources. Old movies look fabulous. I can't figure it out but I'm not complaining.
I'm calling tomorrow to cancel the service request and also notifying Samsung. Go figure.

Rico, have you tried checking your HDMI Black level?
It's possible there was an update around the same time to your cable box that may have made an adjustment there.
Try adjusting the HDMI Black Level, and see if it's fixed.
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