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Official Samsung UNxxES8000 Owner's Thread - Page 218

post #6511 of 15251
11/6/12 at 4:58pm
Garnoch and all others affected by the hurricane:

I trust all will return to some form of normalcy sooner than later.
Your troubles and challenges put our television woes into perspective.
All the best to you.
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Gear mentioned in this thread:

post #6512 of 15251
11/6/12 at 6:27pm
Thanks, man. I feel nothing but lucky. I just want to watch my awesome picture smile.gif
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post #6513 of 15251
11/7/12 at 2:46am
I got the WOW disc. More on that later and how it went. It seems like a great disc, with lots of test patterns and tons of information for beginners.

BUT - while using the WOW disc to adjust 3D mode, I think I discovered something seriously wrong with my set -

I haven't had much opportunity to watch 3D yet. I've been busy and I haven't been thrilled with the color yet in 3D mode, and I was hoping to make some more adjustments before I really start enjoying stuff.

So I was using the WOW disc, and on the disc is an image of a woman against a blue background holding vegetables, which is used for color and skin tone adjustments. When I switched into 3D mode (2D>3D conversion) to adjust the color, I noticed something very wrong -

There are 3 very dark, pretty much black horizontal bars running from the far left to the far right of the screen. They aren't exactly perfect bars, they're kind of thick and they kind of get "fuzzy" and fade as it gets farther away from the center of the bars. There are 2 on the top half of the screen and 1 on the bottom half, and together they make up a pretty large part of the screen. They don't move.

Looking at other 3D videos now I can easily see it - I'm guessing they were there all along. They can be easily seen watching anything at all in 3D, but when watching something with a a solid background it's extremely noticeable (like with underwater footage or black and white videos, anything that isn't too busy).

As soon as I switch over to 2D, the bars are gone. Not a hint of them during 2D viewing. As soon as I switch over to 3D, they appear, always exactly in the same place. I can also see the bars without the glasses easily - as long as the set is in 3D mode, the bars are there, no glasses needed to see them.

What is this? Does anybody else have this issue? Can anybody check this please? Any source will do - 3D video is not required - just have a somewhat solid background so you can see it easily, and switch to 2D>3D conversion mode, or throw in a 3D title, it doesn't matter.

It can't be the screen right? Because then the bars would always be there, in 2D also. So what could possibly make these bars appear when in 3D? The bars are very dark and therefore totally alter the colors across the screen where they are located. Could it be something in the 3D processing that is creating this issue? Is it just my set? Is it all the Samsung sets that do this? I'm really concerned here. It totally ruins the entire experience.
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post #6514 of 15251
11/7/12 at 2:50am
Quote:
Originally Posted by gtm73 View Post

Are we seriously getting back on this trend of discussing just how Evil is Samsung? We all did this dance just a month ago and all it did was detract from discussion on technical aspects of getting the most out of our ES8000s. For the love of HD let's just talk about settings, firmware updates, hard resets, ways to reduce flashlighting, movie vs standard and the panopoly of actually interesting and relevant topics!

I think complaining about the absolutely awful firmware notes Samsung provides is a valid discussion on a thread concerning their sets, especially when their firmware may or may not affect our picture settings.
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post #6515 of 15251
11/7/12 at 2:53am
Garnoch, so sorry to hear you are still without power. I know that can be very frustrating as it happened to my girlfriend and I last year - we were out for days and the whole town was practically without power. Hope things get better for you soon.
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post #6516 of 15251
11/7/12 at 5:08am
Thanks, man. I'm sure it will also. I'm curious what the new storm today into tomorrow will bring with snow and 60mph winds! I'm just laughing at this point.

As for you're 3D issue, I haven't noticed that on mine, but I have tried fake 3D on a still pic either. I'll give it a shot wen I can. It sounds though like now that you know where to look, you see it on real 3D videos too, is that right?
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post #6517 of 15251
11/7/12 at 5:17am
"Samsung video shows us the design story behind its 75-inch ES9000 smart TV"
http://www.engadget.com/2012/11/07/samsung-es9000-smart-tv-design-story/

I love this from 4:01....
"A detailed process that does not allow even the smallest of errors creates an unprecedented TV"
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post #6518 of 15251
11/7/12 at 5:43am
Quote:
Originally Posted by eagle_2 View Post

I got the WOW disc. More on that later and how it went. It seems like a great disc, with lots of test patterns and tons of information for beginners.
BUT - while using the WOW disc to adjust 3D mode, I think I discovered something seriously wrong with my set -
I haven't had much opportunity to watch 3D yet. I've been busy and I haven't been thrilled with the color yet in 3D mode, and I was hoping to make some more adjustments before I really start enjoying stuff.
So I was using the WOW disc, and on the disc is an image of a woman against a blue background holding vegetables, which is used for color and skin tone adjustments. When I switched into 3D mode (2D>3D conversion) to adjust the color, I noticed something very wrong -
There are 3 very dark, pretty much black horizontal bars running from the far left to the far right of the screen. They aren't exactly perfect bars, they're kind of thick and they kind of get "fuzzy" and fade as it gets farther away from the center of the bars. There are 2 on the top half of the screen and 1 on the bottom half, and together they make up a pretty large part of the screen. They don't move.
Looking at other 3D videos now I can easily see it - I'm guessing they were there all along. They can be easily seen watching anything at all in 3D, but when watching something with a a solid background it's extremely noticeable (like with underwater footage or black and white videos, anything that isn't too busy).
As soon as I switch over to 2D, the bars are gone. Not a hint of them during 2D viewing. As soon as I switch over to 3D, they appear, always exactly in the same place. I can also see the bars without the glasses easily - as long as the set is in 3D mode, the bars are there, no glasses needed to see them.
What is this? Does anybody else have this issue? Can anybody check this please? Any source will do - 3D video is not required - just have a somewhat solid background so you can see it easily, and switch to 2D>3D conversion mode, or throw in a 3D title, it doesn't matter.
It can't be the screen right? Because then the bars would always be there, in 2D also. So what could possibly make these bars appear when in 3D? The bars are very dark and therefore totally alter the colors across the screen where they are located. Could it be something in the 3D processing that is creating this issue? Is it just my set? Is it all the Samsung sets that do this? I'm really concerned here. It totally ruins the entire experience.


Its called Horizontal Banding I had it on 4 D6900 Samsung LED panels in 3D mode.
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post #6519 of 15251
11/7/12 at 6:01am
Quote:
Originally Posted by Garnoch View Post

Thanks, man. I'm sure it will also. I'm curious what the new storm today into tomorrow will bring with snow and 60mph winds! I'm just laughing at this point.
As for you're 3D issue, I haven't noticed that on mine, but I have tried fake 3D on a still pic either. I'll give it a shot wen I can. It sounds though like now that you know where to look, you see it on real 3D videos too, is that right?

Yeah, now I notice it easily on everything in 3D mode. I'll try to get some pictures of it tomorrow if I can, but you know how sometimes these things don't show up as easily in pictures as you can see them in person. It's pretty bad to my eyes.
Edited by eagle_2 - 11/7/12 at 6:06am
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post #6520 of 15251
11/7/12 at 6:04am
Quote:
Originally Posted by PiratesCove View Post

Its called Horizontal Banding I had it on 4 D6900 Samsung LED panels in 3D mode.

If this is horizontal banding, should it be this bad? And how can it be horizontal banding yet only affect 3D mode? I don't understand - if there's some screen flaw that's causing this banding, why can it only be seen in 3D mode? It's absolutely not there at all in 2D.

Should I call Samsung about this? To me, this is now the worst thing about this set, and it totally affects how 3D looks - it makes a mess of the colors. And the bands are really distracting. So then I could get the panel swapped out and end up with no banding on that one?

I'm still confused how it is only seen in 3D mode. Is this normal?
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post #6521 of 15251
11/7/12 at 7:28am
Quote:
Originally Posted by eagle_2 View Post

If this is horizontal banding, should it be this bad? And how can it be horizontal banding yet only affect 3D mode? I don't understand - if there's some screen flaw that's causing this banding, why can it only be seen in 3D mode? It's absolutely not there at all in 2D.
Should I call Samsung about this? To me, this is now the worst thing about this set, and it totally affects how 3D looks - it makes a mess of the colors. And the bands are really distracting. So then I could get the panel swapped out and end up with no banding on that one?
I'm still confused how it is only seen in 3D mode. Is this normal?

It shows up when the back light and light diffusion system in the panel are at "odds".

Meaning its trying to show a dim screen (often grey) while spreading the dim light evenly (which the panel can't).

3D automatically increases the backlight output and dims parts of the screen based on processing the two images to make 3D.

I went through many service calls and panels to get a "better" one.
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post #6522 of 15251
11/7/12 at 1:43pm
Quote:
Originally Posted by eagle_2 View Post

If this is horizontal banding, should it be this bad? And how can it be horizontal banding yet only affect 3D mode? I don't understand - if there's some screen flaw that's causing this banding, why can it only be seen in 3D mode? It's absolutely not there at all in 2D.
Should I call Samsung about this? To me, this is now the worst thing about this set, and it totally affects how 3D looks - it makes a mess of the colors. And the bands are really distracting. So then I could get the panel swapped out and end up with no banding on that one?
I'm still confused how it is only seen in 3D mode. Is this normal?

Did this problem only start recently? Could it be due to the new firmware?
Did you not notice in the past viewing 3D titles on the set?
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post #6523 of 15251
11/7/12 at 4:05pm
Quote:
Originally Posted by BriscoCountyJr View Post

Did this problem only start recently? Could it be due to the new firmware?
Did you not notice in the past viewing 3D titles on the set?

I can't say for sure unfortunately. I haven't really spent too much time in 3D mode - I watched Titanic a few weeks ago and a few random clips here and there. I thought maybe the settings I used in standard 3D mode to override the auto-dimming was throwing it off maybe, since the brightness is quite a bit higher, but that's not the case, because I get the same exact bars in the same exact places even in movie mode (3D) which has more normal settings since I don't need to override auto-dimming.

So I don't know how I haven't seen this before, but I can't un-see it. It's glaringly obvious on everything I watch in 3D mode now. And I certainly wasn't looking for issues - I was just trying to adjust my brightness, contrast and color settings when I saw it. I really think I should call Samsung but if this is common are they going to just ignore it and not even send a tech?

What's weird is this doesn't look like the pictures of what banding looks like from other posts. Like the picture on post 2 of this thread:

http://www.avsforum.com/t/1432750/do-all-samsung-led-lcds-this-year-have-digital-banding-or-is-it-just-a-select-few

Mine doesn't look anything like that. I can't get the camera tonight so I can't post a picture unfortunately. Mine are 3 solid, wide, dark discolorations that stretch completely across the screen, but there's no sharp edges to where they begin and end - kind of like if you imagine "spray-painting" the bars on the screen. As soon as I go back to 2D they vanish completely.
Edited by eagle_2 - 11/7/12 at 4:13pm
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post #6524 of 15251
11/7/12 at 4:26pm
Quote:
Originally Posted by BriscoCountyJr View Post

Did this problem only start recently? Could it be due to the new firmware?
Did you not notice in the past viewing 3D titles on the set?

It's been around for awhile. Some people were complaining about horizontal banding in 3D mode right after this tv came out over at UK AVForums.com. As far as I know it's a very high percentage of these sets that have this issue, and at least a few people had it on the new sets too after an exchange. I have it on mine too, but since it's 3D mode only its not a deal breaker for me - I don't see it at all in 2D. Settings can help alleviate it some, and the fact that so few people even know about it tells you that you don't see it unless A. You look for it or B. You've already seen it. One thing I'm not sure about is if the newer builds of this model have this issue or not
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post #6525 of 15251
11/7/12 at 4:53pm
Quote:
Originally Posted by gamermwm View Post

It's been around for awhile. Some people were complaining about horizontal banding in 3D mode right after this tv came out over at UK AVForums.com. As far as I know it's a very high percentage of these sets that have this issue, and at least a few people had it on the new sets too after an exchange. I have it on mine too, but since it's 3D mode only its not a deal breaker for me - I don't see it at all in 2D. Settings can help alleviate it some, and the fact that so few people even know about it tells you that you don't see it unless A. You look for it or B. You've already seen it. One thing I'm not sure about is if the newer builds of this model have this issue or not

Right, but that's just it: I wasn't looking for it. I was doing what people do - adjust their color. As far as B), if it wasn't there I wouldn't have seen it in the first place. To me 3D viewing is a big enough deal that I find this unacceptable. If Samsung has to spend their time and money now swapping out this panel 2 or 3 times before I get one without this issue, while not making my clouding or flashlighting any worse, then that's their problem. I paid good money for this set and I'm already living with enough stupid issues with this set - including some very annoying clouding that won't go away. Now I've got another eyesore to have to deal with every time I watch a 3D film. If Samsung can't make these panels with some level of consistency, then maybe they should let some other company do it for them. They advertise these tvs like they're the best thing ever to come from the hands of man, yet these screens are full of issues that they try to hide under a mountain of advertising, hoping we won't notice them. How about they just focus on making better, more consistent panels, instead of being obsessed with seeing just how thin they can make the screen when nobody even cares that much, or creating motion-arm-flailing technology that nobody cares about. People who spend this much on a tv care about picture quality, and to me it seems like quality-control is the farthest thing from Samsung's mind.

I can't believe I have to start up a new round of tickets with them now over this.
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post #6526 of 15251
11/8/12 at 5:27am
Quote:
Originally Posted by eagle_2 View Post

Right, but that's just it: I wasn't looking for it. I was doing what people do - adjust their color. As far as B), if it wasn't there I wouldn't have seen it in the first place. To me 3D viewing is a big enough deal that I find this unacceptable. If Samsung has to spend their time and money now swapping out this panel 2 or 3 times before I get one without this issue, while not making my clouding or flashlighting any worse, then that's their problem. I paid good money for this set and I'm already living with enough stupid issues with this set - including some very annoying clouding that won't go away. Now I've got another eyesore to have to deal with every time I watch a 3D film. If Samsung can't make these panels with some level of consistency, then maybe they should let some other company do it for them. They advertise these tvs like they're the best thing ever to come from the hands of man, yet these screens are full of issues that they try to hide under a mountain of advertising, hoping we won't notice them. How about they just focus on making better, more consistent panels, instead of being obsessed with seeing just how thin they can make the screen when nobody even cares that much, or creating motion-arm-flailing technology that nobody cares about. People who spend this much on a tv care about picture quality, and to me it seems like quality-control is the farthest thing from Samsung's mind.
I can't believe I have to start up a new round of tickets with them now over this.

I feel your pain...a new Panel might fix one problem and introduce others (dead pixels, flashlighting, clouding, vertical bands, etc.).

I went through over eleven service repairs/tv exchanges over the last 2 months to get a better panel.
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post #6527 of 15251
11/8/12 at 6:57am
Quote:
Originally Posted by eagle_2 View Post

Right, but that's just it: I wasn't looking for it. I was doing what people do - adjust their color. As far as B), if it wasn't there I wouldn't have seen it in the first place. To me 3D viewing is a big enough deal that I find this unacceptable. If Samsung has to spend their time and money now swapping out this panel 2 or 3 times before I get one without this issue, while not making my clouding or flashlighting any worse, then that's their problem. I paid good money for this set and I'm already living with enough stupid issues with this set - including some very annoying clouding that won't go away. Now I've got another eyesore to have to deal with every time I watch a 3D film. If Samsung can't make these panels with some level of consistency, then maybe they should let some other company do it for them. They advertise these tvs like they're the best thing ever to come from the hands of man, yet these screens are full of issues that they try to hide under a mountain of advertising, hoping we won't notice them. How about they just focus on making better, more consistent panels, instead of being obsessed with seeing just how thin they can make the screen when nobody even cares that much, or creating motion-arm-flailing technology that nobody cares about. People who spend this much on a tv care about picture quality, and to me it seems like quality-control is the farthest thing from Samsung's mind.
I can't believe I have to start up a new round of tickets with them now over this.

Eagle_2 - sorry to hear about your 3D issues. This surprises me as I had well documented problems with vertical banding on my 65ES8000 (third set a charm) but have had no issues with horizontal banding - - especially in 3D. Very, very occasionally, I can see faint horizontal banding on my Directv menu - - mostly when it is changing to a channel that is totally light, but that's it. Never on 2D or even 3D - - knock on wood.

I'm not sure if I'm asking a question you already answered, but did you see it before any firmware updates? Did you watch any 3D prior to the problem showing up? Are you in Standard or Movie mode (I assume that you are not torching everything with Natural?) Is it prevalent on broadcast 3D as well as DVD 3D - if you have that capability? How about on Samsung apps - sample 3D? If you can isolate the problem, Samsung should be able to fix it.

In reading throughout this thread - - I haven't seen that many problems with 3D (and I know that doesn't help you because it's your set and that's all that really counts).

Lastly - - I have the WOW disc myself but decided to not use it. I'm not sure of the value of calibrating via my Sony BDP-S790 Bluray player when I watch mostly satellite TV. I've been on Standard setting all the time through my Yamaha AVS RX-2000 and have stopped any firmware updates - - at least for now. I'm very happy with my current settings and have grown tired of the constant tweaking required after every Samsung firmware update "download."

Here's hoping that you get it resolved and please keep us posted. It doesn't make sense that this would happen all of a sudden - - I guess I thought that if 2D was working properly, then 3D should work fine, as well.
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post #6528 of 15251
11/8/12 at 9:17am
Wondering what Samsung has planned for a 2013 lineup in the LED TV arena. I still have the offer of an exchange or refund.

The swapped out panel I have has very good PQ and very minimal banding, but has some flaws under the screen surface they say warrants an exchange. I was told back in Sept. that they (Samsung) wouldn't have warehouse stock until mid to late Nov. for an exchange.

I definitely don't want to take the risk getting something not as good as what I have now. Hoping someone purchases a late build 65" and reports improvements with panel issues.

Surely they have had plenty of returns, refunds, panel replacements and exchanges to consider better QC with the new lot being manufactured.
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post #6529 of 15251
11/8/12 at 9:34am
Quote:
Originally Posted by Op's Guy View Post

Wondering what Samsung has planned for a 2013 lineup in the LED TV arena. I still have the offer of an exchange or refund.
The swapped out panel I have has very good PQ and very minimal banding, but has some flaws under the screen surface they say warrants an exchange. I was told back in Sept. that they (Samsung) wouldn't have warehouse stock until mid to late Nov. for an exchange.
I definitely don't want to take the risk getting something not as good as what I have now. Hoping someone purchases a late build 65" and reports improvements with panel issues.
Surely they have had plenty of returns, refunds, panel replacements and exchanges to consider better QC with the new lot being manufactured.

I really wanted a 65" this year but with all the problems on all the 65" panels, I have decided to wait until 2013 to see if corrections were made.
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post #6530 of 15251
11/8/12 at 9:48am
Quote:
Originally Posted by Op's Guy View Post

Wondering what Samsung has planned for a 2013 lineup in the LED TV arena. I still have the offer of an exchange or refund.
The swapped out panel I have has very good PQ and very minimal banding, but has some flaws under the screen surface they say warrants an exchange. I was told back in Sept. that they (Samsung) wouldn't have warehouse stock until mid to late Nov. for an exchange.
I definitely don't want to take the risk getting something not as good as what I have now. Hoping someone purchases a late build 65" and reports improvements with panel issues.
Surely they have had plenty of returns, refunds, panel replacements and exchanges to consider better QC with the new lot being manufactured.

You would be surprised. Their numbers of returns/refunds, I assure you, is not nearly as high as you would think from reading this thread. Most people don't notice these issues. And anyone who has a great panel isn't on AVS looking for issues.
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post #6531 of 15251
11/8/12 at 9:55am
....the Fifth of November

Love that movie!!
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post #6532 of 15251
11/8/12 at 10:12am
Quote:
Originally Posted by RemembeRemember View Post

You would be surprised. Their numbers of returns/refunds, I assure you, is not nearly as high as you would think from reading this thread. Most people don't notice these issues. And anyone who has a great panel isn't on AVS looking for issues.

I am in no way now, or have ever been a TV aficionado and spotted something wrong immediately. The issues with TV's today and the prices one has to lay out for them do not go easily unnoticed. My conversation with a Samsung tech that replaced my panel begs to differ.

Love the set.

I just want what I paid for. Simple
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post #6533 of 15251
11/8/12 at 10:22am
Quote:
Originally Posted by Ricoflashback View Post

Eagle_2 - sorry to hear about your 3D issues. This surprises me as I had well documented problems with vertical banding on my 65ES8000 (third set a charm) but have had no issues with horizontal banding - - especially in 3D. Very, very occasionally, I can see faint horizontal banding on my Directv menu - - mostly when it is changing to a channel that is totally light, but that's it. Never on 2D or even 3D - - knock on wood.
I'm not sure if I'm asking a question you already answered, but did you see it before any firmware updates? Did you watch any 3D prior to the problem showing up? Are you in Standard or Movie mode (I assume that you are not torching everything with Natural?) Is it prevalent on broadcast 3D as well as DVD 3D - if you have that capability? How about on Samsung apps - sample 3D? If you can isolate the problem, Samsung should be able to fix it.
In reading throughout this thread - - I haven't seen that many problems with 3D (and I know that doesn't help you because it's your set and that's all that really counts).
Lastly - - I have the WOW disc myself but decided to not use it. I'm not sure of the value of calibrating via my Sony BDP-S790 Bluray player when I watch mostly satellite TV. I've been on Standard setting all the time through my Yamaha AVS RX-2000 and have stopped any firmware updates - - at least for now. I'm very happy with my current settings and have grown tired of the constant tweaking required after every Samsung firmware update "download."
Here's hoping that you get it resolved and please keep us posted. It doesn't make sense that this would happen all of a sudden - - I guess I thought that if 2D was working properly, then 3D should work fine, as well.

To answer some questions, I can't say if this had existed all along or not. Unfortunately I didn't really pay that close attention to 3D mode until just recently when I started to use the WOW disc. I previously only watched Titanic and a few short clips, and I guess somehow I didn't spot it before. I get the feeling that this has always been here, just waiting for me to spot it when I actually start using 3D mode more. This happens in both standard and movie modes in 3D only. The second I switch to 2D it vanishes completely. It is prevalent on both broadcast and 3D, and it happens on blu-ray 3D, side-by-side, and 2D>3D conversion modes. Haven't looked for it in the apps 3D section but I'm pretty sure it will be there too.

Like you said, I was focused on how 2D mode looked, and other than some very mild vertical banding that I could deal with, since I can barely see it, and some quite annoying clouding that is much harder to ignore, I thought that was the extent of the screen issues. I never thought that 3D mode could have screen problems that didn't show up in 2D mode. I had no idea there could be separate screen issues for both modes.

I really don't want to have to start the service call game, but I think this is just too much to deal with on 1 set. The clouding is bad enough, but then the banding in 3D mode is putting this over the top of acceptable flaws on a single screen for me. What I'm afraid of is like you said, the next panel they replace it with could end up with flashlighting 3 times worse or maybe even worse clouding, so how many visits am I going to go through now before I get a descent one? I doubt if Samsung can answer that, although the answer should be "only one".
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post #6534 of 15251
11/8/12 at 3:48pm
To clarify then, if I call Samsung for service, and they swap the panels, is it possible to get a screen that doesn't have horizontal banding in 3D mode? Is this 3D banding considered "normal" or "acceptable" for Samsung or are there people who don't have this issue?

Honestly it's possible that I could get a screen that's worse, but as it stands there are several screen issues anyways. Mild vertical banding, bad 3D horizontal banding, pretty bad clouding, and even a touch of flashlighting (though luckily that's not too bad). As long as Iknow there is a chance of things improving, I'll make the call. But if every single panel does this in 3D mode due to how they designed it, then I see no point if it will just be the same anyways.
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post #6535 of 15251
11/8/12 at 4:18pm
Not sure when, but I'll get back to you when I have power, Eagle.
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post #6536 of 15251
11/8/12 at 4:36pm
Quote:
Originally Posted by eagle_2 View Post

To clarify then, if I call Samsung for service, and they swap the panels, is it possible to get a screen that doesn't have horizontal banding in 3D mode? Is this 3D banding considered "normal" or "acceptable" for Samsung or are there people who don't have this issue?
Honestly it's possible that I could get a screen that's worse, but as it stands there are several screen issues anyways. Mild vertical banding, bad 3D horizontal banding, pretty bad clouding, and even a touch of flashlighting (though luckily that's not too bad). As long as Iknow there is a chance of things improving, I'll make the call. But if every single panel does this in 3D mode due to how they designed it, then I see no point if it will just be the same anyways.

Eagle_2 - it took me three panels before the set was good - - actually three TV's since the panel is virtually the TV. And...you might get a better panel that has been tested but only your eyes will tell for sure. I was scheduled for a panel replacement but it took too long, so they just sent me another TV. First one was D.O.A. from Paul's with a vertical line on the upper right of the screen - - coincidentally where the damaged container was crushed. 2nd TV had horrific vertical banding. Unacceptable. Third TV was a charm.

Quite frankly - - make sure the tech or delivery stays with you while you inspect the set. That's what I told my delivery guys to do - - I flat out said, if it still has the same problem, you might as well take it back so stick around. They were great about it.

Again, my experience, but Samsung does want satisfied customers. So, exchange, return for credit to another TV (I know, why do this??) or full refund.

I suspect that they will send a tech out first, but even my tech wanted to order a panel or board prior to the visit. They like to have everything in hand before they go out to the customer site - - one stop to fix everything.

Hang in there until you're completely satisfied even though it's a pain. I know Garnoch will pour you a virtual "Jack" - - all the way to the top!!
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post #6537 of 15251
11/8/12 at 7:57pm
I was just looking at a device Samsung makes called the dongle, it allows other devices like phones or tablets to stream live what is being displayedon that device on the tv. To bad we have to buy a device to allow this option. I own both a galaxy phone and tablet and the allshare option on both devices only allows for files to be transferred to the tv. I find that the allshare is really slow, when I scroll thru pictures on my tablet, it takes about 7 seconds for the next picture to load on the tv. I wish this dongle tech would already be in this tv.... for the price you'd think.

My two 2 cents
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post #6538 of 15251
11/8/12 at 8:01pm
On a side note, gently cleaning my screens also cleared the minimal clouding I had. Cats meow
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post #6539 of 15251
11/8/12 at 9:25pm
Quote:
Originally Posted by eagle_2 View Post

I think complaining about the absolutely awful firmware notes Samsung provides is a valid discussion on a thread concerning their sets, especially when their firmware may or may not affect our picture settings.

My comment wasn't in regard to complaints about firmware notes. It was in regards to the following statement:

"My 46 inch 7100 has a much thinner bezel. Too bad it now has firmware bugs. Samsung doesn't have it's crap togeather anymore. They lost it several years ago from bad electronics (power-supply Caps way CHEAP and all failed!) as well as bad panels from failed parts to poor workmanship along with ALOT of deceipt with their panel lottery . The potential is still there for a GREAT TV but new personnel is needed ASAP! "

My bad for not quoting it previously.
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post #6540 of 15251
11/8/12 at 10:43pm
Personally, I feel very frustrated with this "panel lottery" that many of us feel we are forced to play, or else end up with a set that isn't as good as somebody else who has the same set. I'm not just pointing a finger at Samsung either, because the ST50 plasma I bought early in the year had a line on the right of the screen and mild pink blotches of discoloration near the bottom. Last year my girlfriend tried to buy a D-series Samsung LCD set and after 3 different sets/models, we gave up and tried plasma because the screens were terrible to look at with the dreadful amount of flashlighting and clouding. It was just unacceptable, even to my girlfriend who normally doesn't get too upset about such things. She was actually surprised how bad those screens looked when we got them home.

Now with the ES7500, I'm again facing quality control issues with the panel. It's unfair that customers are expected to either settle with whatever flaws they are dealt with, or go through hoops trying to get another one that might be better (or worse). This is a terrible way to run a business, and it seems to me that all tv manufacturers are to blame. I've been wondering here if things end up not improving, and by some miracle Samsung does end up offering us our money back, what would we go with? And honestly I can't even come up with anything else. They all have quality-control issues. It's one thing to have problems with the way it is designed - that's bad enough, and all tv's suffer from this - stupid concepts that don't work out in practice (auto-dimming, motion control, etc..). It's bad enough that we have to do these silly things to get around their imposed CE-Dimming. But when you can't even count on a screen not having some random malfunction or manufacturing defect or flaw, that's just unacceptable.

I'm going to call Samsung tomorrow and try to set up a service call. From there, I'll see how it goes. Frankly, my girlfriend and I both are fed up with the quality issues of these expensive HD sets. We deserve better quality control than this. Samsung started all this with their ultra-thin side-illuminated "LED" sets, and ever since, screen quality has dropped. It's a shame because these sets feature some amazing technology.

I don't think any of the tv manufacturers "have their crap together" anymore.
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