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Official Samsung UNxxES8000 Owner's Thread - Page 219

post #6541 of 16126
Hi all, I've been reading this thread for a bit now and decided to take the chance with the 65", just received it this evening. However, I've noticed the tv stand was on/installed out of the box, is this how it should be? the screen and rear is kind of dirty and dusty as well, this leads me to think this could be a used/refurbished or a customer return unit??? I check the sticker on the back and it reads September 2012 manufacturing date, but it probably don't tell me if the unit is new or not. Can I call up Samsung and ask them to check on this? FYI, I Bought this set from a local store for a much cheaper price than the big box stores, but I've always had good experiences with them. I did a warranty exchange on a sony tv a few years back without problem. Any input and comment is appreciated. Tks
post #6542 of 16126
The stand comes attached on some (perhaps all?) ES8000 models. I know for sure it comes attached on the 60" and 65" models. How was it packaged in the box? Was it wrapped in a plastic covering? Was there an Energy Consumption and SmartTV sticker on the front of the panel? How about plastic tape on the silver strips around the bezel? Were the accessories sealed in a poly-bag? 3d Glasses and IR Blaster in a box? I've gone through a few of these, and they all came packaged pretty much the same way. If yours didn't come this way, then I'd say there's a decent chance, at the very least, the unit had been opened at the store prior to delivery. Here again, this may not be a bad thing, since it may just mean the store inspected it for defects before delivery to your home. This is not unheard of with some local retailers who maintain a much smaller inventory chain than the big box stores. Does you local dealer have a posted policy about pre-inspection of big ticket items?
post #6543 of 16126
^Hi Makoto, welcome. Here's what I recall. Based the unboxing of my 65" a few weeks ago, unless someone did an amazing repacking job, it should be obvious whether the TV had already been unpacked. The TV screen is well protected (only the center is even visible) with soft foam thin protective sheets covering most of it secured at the corners. It was on the stand, which they had to remove for wall mounting.
post #6544 of 16126
Quote:
Originally Posted by SoundofMind View Post

^Hi Makoto, welcome. Here's what I recall. Based the unboxing of my 65" a few weeks ago, unless someone did an amazing repacking job, it should be obvious whether the TV had already been unpacked. The TV screen is well protected (only the center is even visible) with soft foam thin protective sheets covering most of it secured at the corners. It was on the stand, which they had to remove for wall mounting.

+1 On the packaging details. Let's us know how the set looks. Curious about the Sept. builds.
post #6545 of 16126
Great article on "Ultra HDTV."

http://hdguru.com/whats-the-deal-with-ultra-hdtv/8884/#more-8884

My guess is that it will take a minimum of five years for this technology to be available for consumers. Oh, and the price? "There are now two UHD TVs offered for sale. Both are 84-inches and use LGs passive 3D LCD panel. The Sony, model XBR-84X900, retails for $24,999.99.The LG has an MSRP of $19,999.99, with an actual selling price of $16,999.99." (I think I could afford this with nothing down and zero interest for twenty years.)

Maybe the 65" and 55" sets will be cheaper. So if you have been putting off buying a TV due to panel problems, you can wait and see if the new versions (2013) fix the problem, find an OLED TV or maybe a new entry in the field will appear. The downside is that you miss another year of great 3D & 2D viewing unless you were fortunate enough to get a Samsung panel that has minimal problems. That goes for Sony as well as other LED/LCD manufacturers.
post #6546 of 16126
Quote:
Originally Posted by eagle_2 View Post

Personally, I feel very frustrated with this "panel lottery" that many of us feel we are forced to play, or else end up with a set that isn't as good as somebody else who has the same set. I'm not just pointing a finger at Samsung either, because the ST50 plasma I bought early in the year had a line on the right of the screen and mild pink blotches of discoloration near the bottom. Last year my girlfriend tried to buy a D-series Samsung LCD set and after 3 different sets/models, we gave up and tried plasma because the screens were terrible to look at with the dreadful amount of flashlighting and clouding. It was just unacceptable, even to my girlfriend who normally doesn't get too upset about such things. She was actually surprised how bad those screens looked when we got them home.
Now with the ES7500, I'm again facing quality control issues with the panel. It's unfair that customers are expected to either settle with whatever flaws they are dealt with, or go through hoops trying to get another one that might be better (or worse). This is a terrible way to run a business, and it seems to me that all tv manufacturers are to blame. I've been wondering here if things end up not improving, and by some miracle Samsung does end up offering us our money back, what would we go with? And honestly I can't even come up with anything else. They all have quality-control issues. It's one thing to have problems with the way it is designed - that's bad enough, and all tv's suffer from this - stupid concepts that don't work out in practice (auto-dimming, motion control, etc..). It's bad enough that we have to do these silly things to get around their imposed CE-Dimming. But when you can't even count on a screen not having some random malfunction or manufacturing defect or flaw, that's just unacceptable.
I'm going to call Samsung tomorrow and try to set up a service call. From there, I'll see how it goes. Frankly, my girlfriend and I both are fed up with the quality issues of these expensive HD sets. We deserve better quality control than this. Samsung started all this with their ultra-thin side-illuminated "LED" sets, and ever since, screen quality has dropped. It's a shame because these sets feature some amazing technology.
I don't think any of the tv manufacturers "have their crap together" anymore.

Quite simply, that is life. Just imagine how ridiculously expensive our TVs would be if corporations researched, developed and tested to the point that 100% of the panels were 100% perfect 100% of the time. I know in most businesses that would be prohibitively expensive and based on my observations of the TV production business the optimal point must be well below that utopian target. I, for one, am happy to play the panel lottery. It means I have a very high probability of purchasing a great TV for an affordable price and if I happen to be unlucky in the lottery, well then I just have to suffer the time and effort of protecting my interests and try, try, try again until I get the panel I am happy with.

All that said, I can't speak to Samsung's customer service as I have been lucky so far, but it is only fair to seperate expectations of decent customer service from expecting perfect. One is reasonable the other isn't.
Edited by gtm73 - 11/9/12 at 7:15am
post #6547 of 16126
Quote:
Originally Posted by MMakoto View Post

Hi all, I've been reading this thread for a bit now and decided to take the chance with the 65", just received it this evening. However, I've noticed the tv stand was on/installed out of the box, is this how it should be? the screen and rear is kind of dirty and dusty as well, this leads me to think this could be a used/refurbished or a customer return unit??? I check the sticker on the back and it reads September 2012 manufacturing date, but it probably don't tell me if the unit is new or not. Can I call up Samsung and ask them to check on this? FYI, I Bought this set from a local store for a much cheaper price than the big box stores, but I've always had good experiences with them. I did a warranty exchange on a sony tv a few years back without problem. Any input and comment is appreciated. Tks

I've heard before that the stand is already on the 65". Same with the Sony. I could be wrong though. Not sure about the dust though, hmmmm.
post #6548 of 16126
Quote:
Originally Posted by Ricoflashback View Post

Great article on "Ultra HDTV."
http://hdguru.com/whats-the-deal-with-ultra-hdtv/8884/#more-8884
My guess is that it will take a minimum of five years for this technology to be available for consumers. Oh, and the price? "There are now two UHD TVs offered for sale. Both are 84-inches and use LGs passive 3D LCD panel. The Sony, model XBR-84X900, retails for $24,999.99.The LG has an MSRP of $19,999.99, with an actual selling price of $16,999.99." (I think I could afford this with nothing down and zero interest for twenty years.)
Maybe the 65" and 55" sets will be cheaper. So if you have been putting off buying a TV due to panel problems, you can wait and see if the new versions (2013) fix the problem, find an OLED TV or maybe a new entry in the field will appear. The downside is that you miss another year of great 3D & 2D viewing unless you were fortunate enough to get a Samsung panel that has minimal problems. That goes for Sony as well as other LED/LCD manufacturers.

Thanks, Rico!
post #6549 of 16126
I watched a few minutes of Avenger 3D last night just to see if I could spot any horizontal banding as described by Eagle. Thankfully, no issues with my set (55ES8000).
post #6550 of 16126
Quote:
Originally Posted by Garnoch View Post

I've heard before that the stand is already on the 65". Same with the Sony. I could be wrong though. Not sure about the dust though, hmmmm.

The stand comes pre-installed on the 65".
post #6551 of 16126
Quote:
Originally Posted by Catt99 View Post

I watched a few minutes of Avenger 3D last night just to see if I could spot any horizontal banding as described by Eagle. Thankfully, no issues with my set (55ES8000).

I watched a few minutes of the avengers last night also. I could not really see the banding during that film - far too busy. Try something like "IMAX Deep Sea 3D" or "IMAX Into the Deep" if you have them - the bars are very noticeable on those.
post #6552 of 16126
Quote:
Originally Posted by pitchman View Post

The stand comes attached on some (perhaps all?) ES8000 models. I know for sure it comes attached on the 60" and 65" models. How was it packaged in the box? Was it wrapped in a plastic covering? Was there an Energy Consumption and SmartTV sticker on the front of the panel? How about plastic tape on the silver strips around the bezel? Were the accessories sealed in a poly-bag? 3d Glasses and IR Blaster in a box? I've gone through a few of these, and they all came packaged pretty much the same way. If yours didn't come this way, then I'd say there's a decent chance, at the very least, the unit had been opened at the store prior to delivery. Here again, this may not be a bad thing, since it may just mean the store inspected it for defects before delivery to your home. This is not unheard of with some local retailers who maintain a much smaller inventory chain than the big box stores. Does you local dealer have a posted policy about pre-inspection of big ticket items?
the packaging looks to be fine, big brown box with 2 white bands. the 2 delivery guys unpacked the tv for me, so i couldn't really inspect all the details, but the internal packing seem to be fine with the foams on the corners, the plastic bag holding the remotes and accessories were all sealed, same thing for the 4 3d glasses and the IR blaster. the tv itself still has all those "smart tv" and energy guide sticker on it, the silver trims around the tv has all the plastic sticky wraps as well. so i really don't see any signs of a used product here, but the dirty and dusty screen and the rear is what bugs me to think otherwise. i don't recall seeing/hearing the store talk about a pre-inspection of the product before delivery. this store normally gets the tv directly from the distributor, but it was always on backorder (waited 2 months and still no stock), so i've asked the store to get it from another place for a bit more money, so they got me the tv within 2 days. not sure if this has anything to do with this.
Quote:
Originally Posted by SoundofMind View Post

^Hi Makoto, welcome. Here's what I recall. Based the unboxing of my 65" a few weeks ago, unless someone did an amazing repacking job, it should be obvious whether the TV had already been unpacked. The TV screen is well protected (only the center is even visible) with soft foam thin protective sheets covering most of it secured at the corners. It was on the stand, which they had to remove for wall mounting.
thanks for the info, my packaging was similar to yours.
post #6553 of 16126
Quote:
Originally Posted by MMakoto View Post

the packaging looks to be fine, big brown box with 2 white bands. the 2 delivery guys unpacked the tv for me, so i couldn't really inspect all the details, but the internal packing seem to be fine with the foams on the corners, the plastic bag holding the remotes and accessories were all sealed, same thing for the 4 3d glasses and the IR blaster. the tv itself still has all those "smart tv" and energy guide sticker on it, the silver trims around the tv has all the plastic sticky wraps as well. so i really don't see any signs of a used product here, but the dirty and dusty screen and the rear is what bugs me to think otherwise. i don't recall seeing/hearing the store talk about a pre-inspection of the product before delivery. this store normally gets the tv directly from the distributor, but it was always on backorder (waited 2 months and still no stock), so i've asked the store to get it from another place for a bit more money, so they got me the tv within 2 days. not sure if this has anything to do with this.
thanks for the info, my packaging was similar to yours.

Have you had a chance to watch the TV some? Interested to hear how everything looks, particularly with any vertical banding you may, or may not see.
post #6554 of 16126
i did watch a little bit yesterday, netflix and fios tv from the apps. i'm not a videophile, so i don't think my comments/answers would satisfy you guys though, but i was satisfied on the initial reaction. not exactly too sure what and how the vertical/horizontal bandings are, any examples for me to look at?
post #6555 of 16126
Quote:
Originally Posted by MMakoto View Post

i did watch a little bit yesterday, netflix and fios tv from the apps. i'm not a videophile, so i don't think my comments/answers would satisfy you guys though, but i was satisfied on the initial reaction. not exactly too sure what and how the vertical/horizontal bandings are, any examples for me to look at?

Banding issues usually show up during sports like golf where and when the camera is panning left to right etc.. , or golf balls being tracked through sky shots. Some football and baseball may have some as well. They appear as light or dark areas on the screen running normal vertical.
post #6556 of 16126
Quote:
Originally Posted by Op's Guy View Post

Banding issues usually show up during sports like golf where and when the camera is panning left to right etc.. , or golf balls being tracked through sky shots. Some football and baseball may have some as well. They appear as light or dark areas on the screen running normal vertical.
oh wow, i'll probably not be able to track this banding issue if it's not too obvious. i don't really watch any sports, maybe some basketball when my parents come visit. the other times i'm just gonna watch movies or cartoons with my little one.

btw, i was trying to connect my pc to tv via hdmi, but there is no source/signal. i've tried all 3 hdmi ports on the tv, but nothing. i've tested the dvi and hdmi port from my pc to a regular monitor and it's working fine. any ideas why or what i should do? was also trying to connect a logitech mini dinovo bluetooth keyboard with the tv too, it detects it, but just won't connect. boy i am not having the easiest time with this tv, i thought it was a simple plug and play. sigh...
post #6557 of 16126
Quote:
Originally Posted by Op's Guy View Post

Banding issues usually show up during sports like golf where and when the camera is panning left to right etc.. , or golf balls being tracked through sky shots. Some football and baseball may have some as well. They appear as light or dark areas on the screen running normal vertical.

Question for you.

I do not watch any sports. Only regular TV along with a lot of Blu-ray movies. 3D?? Maybe once or twice a year if at all.

If I purchase the 65ES8000 would I possibly have banding problems under my TV-watching-conditions?



m
post #6558 of 16126
Quote:
Originally Posted by JimShaw View Post

Question for you.
I do not watch any sports. Only regular TV along with a lot of Blu-ray movies. 3D?? Maybe once or twice a year if at all.
If I purchase the 65ES8000 would I possibly have banding problems under my TV-watching-conditions?
m

Very possibly not. My original set had banding bad enough to be seen in all regular viewing and sources. Once the panel was replaced none in regular viewing at all, and very, very minimal with certain sporting events. Golf being the worst, but tolerable.
post #6559 of 16126
Quote:
Originally Posted by Op's Guy View Post

Very possibly not. My original set had banding bad enough to be seen in all regular viewing and sources. Once the panel was replaced none in regular viewing at all, and very, very minimal with certain sporting events. Golf being the worst, but tolerable.

Damn, thanks.

I keep trying.

I'll have to wait until next year to see what Samsung does.
post #6560 of 16126
I just got off the phone with Samsung. Wow! They're customer support is laughable. Of course I get a tier 1 rep with a heavy accent just to start things off right.

So I explain the issues with the screen (I mentioned the banding visible in 3D mode, and the V-shaped clouding). She asked me to go into the menu and access self-diagnosis, and there is an image for testing (a bright beach scene). She asks if that looks ok. I said, "of course, because it's bright so I won't see the clouding, and it's in 2D mode right now, so I won't see the banding). She said then that there shouldn't be anything wrong with the set!!!

I immediately got defensive (since she put me in this position), and told her I beg to differ when watching anything dark or in 3D mode. She then said she would set up for a service call, but if the tech finds nothing wrong with the tv, I will be charged!!!

Are you kidding me?! I was pissed. I told her they can try to charge me, but it ain't gonna happen. I told her this set is well within the warranty period as I just bought the set a few months ago, and there's obviously some screen defects going on here. I told her I've never heard of anybody being charged for a service call from Samsung before while it's under warranty.

She then asked me to update the firmware!! Wow! I told her (frustrated at this point) that I had the latest firmware. She didn't believe me so she asked me to confirm it with her. So I confirmed it. I also told her that there is no way that firmware is going to solve issues like this - this is an issue with the panel. At that point she asked for the serial number. So I read it off the box and she said a letter was missing. I said no it wasn't and read it back to her. She then told me that I need to read it off the tv itself because the last letter isn't on the box, only the tv!

At the end, she gave me a transaction #, and said a local service tech will be calling me within 24-48 hours. Convenient. I have plans to go out tomorrow and take care of the new car we bought. So now she didn't tell me what the name of the service company is, or their phone #, or where they're located. I just have to sit here and wait for the phone to ring. Maybe they'll leave a message if I'm not home, and maybe they won't and I'll have to start again if I miss the call.

This is the kind of service that pisses customers off. There was a fantastic article just a couple weeks ago on arstechnica about the failings and frustrations with telephone customer support, and Samsung pretty much demonstrated everything they mentioned as contributing to the problem:

- poor English making communication difficult - CHECK
- dis-believing the customer - CHECK
- having poor knowledge of the product - CHECK
- wasting the customer's time with pointless tasks like firmware updates or resets that won't help - CHECK

They act like they've never heard of any of these issues before, and that's problem #1. Stop acting dumb, and admit that there can be flaws with the screen when people call to report an issue. So because I can see a bright beach scene in 2D means I have no screen issues obviously. Sorry for venting, but this totally stressed me out. This is exactly why I wasn't looking forward to doing this. But after watching some more 3D last night I decided that I have to do it. My money deserves better than this. I'll keep everyone posted on what happens.
post #6561 of 16126
Can anyone help with two issues I'm having?

The first invovles the dialogue box for a firmware update. Mine comes up everytime I turn on the TV even though I'm certain I have the latest version properly installed. By the way, the dialogue box is unresponsive to commands, meaning I can't choose "close" to make it go away. It just sits up there for about 15 seconds before it pops off. Very annoying.

The second issue comes up when watching football. Whenever the camera has a tight shot of a player running quickly along the sideline the background -- usually the stadium crowd -- sort of breaks up into a mosiac pattern. The foreground remains in focus but the background breaks up into little squares. All of my motion control settings are off. This isn't banding -- as I understand it -- but something else.

This is my first post so by way of background I am on my second UN60ES8000. The first apparently had a bad board. The screen would go blank, turn all green, go black, and eventually come back. A service appointment was scheduled in which they brought and installed a new board. Apparently that was defective because the picture looked like a cartoon -- like when you make a photo into a cartoon using Photoshop. I got the TV through a distributor and they agreed to replace the whole thing.

The first set had signifcant, but bearable torchlighting, and very little clouding. The second, just the reverse. Two-time loser in the panel lottery!

Any help or suggestions are appreciated. Thanks.
post #6562 of 16126
Quote:
Originally Posted by eagle_2 View Post

I just got off the phone with Samsung. Wow! They're customer support is laughable. Of course I get a tier 1 rep with a heavy accent just to start things off right.
So I explain the issues with the screen (I mentioned the banding visible in 3D mode, and the V-shaped clouding). She asked me to go into the menu and access self-diagnosis, and there is an image for testing (a bright beach scene). She asks if that looks ok. I said, "of course, because it's bright so I won't see the clouding, and it's in 2D mode right now, so I won't see the banding). She said then that there shouldn't be anything wrong with the set!!!
I immediately got defensive (since she put me in this position), and told her I beg to differ when watching anything dark or in 3D mode. She then said she would set up for a service call, but if the tech finds nothing wrong with the tv, I will be charged!!!
Are you kidding me?! I was pissed. I told her they can try to charge me, but it ain't gonna happen. I told her this set is well within the warranty period as I just bought the set a few months ago, and there's obviously some screen defects going on here. I told her I've never heard of anybody being charged for a service call from Samsung before while it's under warranty.
She then asked me to update the firmware!! Wow! I told her (frustrated at this point) that I had the latest firmware. She didn't believe me so she asked me to confirm it with her. So I confirmed it. I also told her that there is no way that firmware is going to solve issues like this - this is an issue with the panel. At that point she asked for the serial number. So I read it off the box and she said a letter was missing. I said no it wasn't and read it back to her. She then told me that I need to read it off the tv itself because the last letter isn't on the box, only the tv!
At the end, she gave me a transaction #, and said a local service tech will be calling me within 24-48 hours. Convenient. I have plans to go out tomorrow and take care of the new car we bought. So now she didn't tell me what the name of the service company is, or their phone #, or where they're located. I just have to sit here and wait for the phone to ring. Maybe they'll leave a message if I'm not home, and maybe they won't and I'll have to start again if I miss the call.
This is the kind of service that pisses customers off. There was a fantastic article just a couple weeks ago on arstechnica about the failings and frustrations with telephone customer support, and Samsung pretty much demonstrated everything they mentioned as contributing to the problem:
- poor English making communication difficult - CHECK
- dis-believing the customer - CHECK
- having poor knowledge of the product - CHECK
- wasting the customer's time with pointless tasks like firmware updates or resets that won't help - CHECK
They act like they've never heard of any of these issues before, and that's problem #1. Stop acting dumb, and admit that there can be flaws with the screen when people call to report an issue. So because I can see a bright beach scene in 2D means I have no screen issues obviously. Sorry for venting, but this totally stressed me out. This is exactly why I wasn't looking forward to doing this. But after watching some more 3D last night I decided that I have to do it. My money deserves better than this. I'll keep everyone posted on what happens.

Eagle_2

Never, never call Samsung Support. I've covered this throughout this thread. It will completely frustrate you. They'd be better off with a recording or computer responses. They seem to be taught to deny everything and even recommend nonsensical solutions like, "Have you tried the Dynamic Setting?" WTF ???

Document, document, document via Samsung's web site (Samsung Support - same place you registered your TV). Only then will you get what you need as well as having your specific issue in writing.

I couldn't agree with you more about their phone support but the goal and objective here is to make you a happy camper & get your TV fixed, pronto, and Samsung Phone Support will never do that.

You should also be able to go online and see what support company has been assigned to you. I called mine as soon as I received the confirmation - - I didn't wait for them to call me.
post #6563 of 16126
Quote:
Originally Posted by kaygee68 View Post

The second issue comes up when watching football. Whenever the camera has a tight shot of a player running quickly along the sideline the background -- usually the stadium crowd -- sort of breaks up into a mosiac pattern. The foreground remains in focus but the background breaks up into little squares. All of my motion control settings are off. This isn't banding -- as I understand it -- but something else.

I have also noticed this background pixelation during motion particularly on sports and particularly on football. I have looked for it when watching Blu-Rays and have not (yet) seen it. I have been thinking that it is just a signal issue because when I have a great source I don't see it.

It might help the guru's here if you provide a little more information. Where is the signal origination (what Set Top Box)? Does it run through an AVR or direct to the TV? If an AVR, which one? How are the STB and the AVR (if applicable) set to deal with the signals (either of them upscaling or processing the video signal)? If Nitra was around he would be able to help you with this almost immediately. If no one has an answer for you I would suggest looking for Nitra's much awaited return in a few weeks and pinging him about it then...
post #6564 of 16126
Maybe a picture. What's your sharpness setting at? GTM is probably correct that its probably real time compression and recompression issues. Only on live sports? What cable provider?

Sorry still on a phone for now BUT MY WIFE SAYS WE HAVE POWER AT HOME! Almost two weeks wow. Drinks on me tonight guys!!!!!!!!
post #6565 of 16126
Sorry to hear that Eagle - but you're now getting somewhere.

Great info, RFB
post #6566 of 16126
Quote:
Originally Posted by kaygee68 View Post

Can anyone help with two issues I'm having?
The first invovles the dialogue box for a firmware update. Mine comes up everytime I turn on the TV even though I'm certain I have the latest version properly installed. By the way, the dialogue box is unresponsive to commands, meaning I can't choose "close" to make it go away. It just sits up there for about 15 seconds before it pops off. Very annoying.
The second issue comes up when watching football. Whenever the camera has a tight shot of a player running quickly along the sideline the background -- usually the stadium crowd -- sort of breaks up into a mosiac pattern. The foreground remains in focus but the background breaks up into little squares. All of my motion control settings are off. This isn't banding -- as I understand it -- but something else.
This is my first post so by way of background I am on my second UN60ES8000. The first apparently had a bad board. The screen would go blank, turn all green, go black, and eventually come back. A service appointment was scheduled in which they brought and installed a new board. Apparently that was defective because the picture looked like a cartoon -- like when you make a photo into a cartoon using Photoshop. I got the TV through a distributor and they agreed to replace the whole thing.
The first set had signifcant, but bearable torchlighting, and very little clouding. The second, just the reverse. Two-time loser in the panel lottery!
Any help or suggestions are appreciated. Thanks.

The second problem sounds to me like standard compression from cable/satellite tv. You will especially notice this during fast motion, and also sometimes bright flashes, depending on the channel and the amount of compression applied. The image will break apart into a mosaic pattern like you described - macroblocking. Usually some or all channels are compressed which causes these very noticeable compression artifacts.
post #6567 of 16126
Quote:
Originally Posted by Ricoflashback View Post

Eagle_2
Never, never call Samsung Support. I've covered this throughout this thread. It will completely frustrate you. They'd be better off with a recording or computer responses. They seem to be taught to deny everything and even recommend nonsensical solutions like, "Have you tried the Dynamic Setting?" WTF ???
Document, document, document via Samsung's web site (Samsung Support - same place you registered your TV). Only then will you get what you need as well as having your specific issue in writing.
I couldn't agree with you more about their phone support but the goal and objective here is to make you a happy camper & get your TV fixed, pronto, and Samsung Phone Support will never do that.
You should also be able to go online and see what support company has been assigned to you. I called mine as soon as I received the confirmation - - I didn't wait for them to call me.

I wish I knew I could set up a service call through their website. I figured it would be best to actually talk to somebody since I figured they would be asking questions. My tv is registered. I checked my email and they emailed me a support ticket # but no information on who is handling the service call. I guess I'll have to call them again tomorrow and ask for the phone number of the service agent.
post #6568 of 16126
Just dropping in to say hello Friends.
Sorry for not being around much the last few weeks, 2 major projects going on at my main office the next 2 weeks, and as a bonus, I managed to pick up a new client with offices in Toronto and Montreal.
That said, I'll likely be deposed of until the 2nd week of December. If you need me, PM me, I'll drop in and check them every couple of days.

I've got 8 PM's the last week and a half to post my Standard settings to them, so I'm going to retoast them publicly.
Meter is back in my hand, the moment I have a couple of hours to sit and relax, I'll go over the set again and post some updated settings, beware, it may not be until sometime in December at this point.
Once again, sorry for not being around the last few weeks.
Cheers!

Quote:
Standard

Picture
Picture Mode Standard
Backlight 13*** <--- Combined with the ECO Sensor
Contrast 80
Brightness 45
Sharpness 16
Color 48
Tint G49/R51
Screen Adjustment Screen Fit

Advanced Settings
Dynamic contrast Off
Black Tone Off
Flesh tone 0
RGB mode off
Color Space Custom
Red: 43,0,0
Green: 0,53,0
Blue: 0,0,59
Yellow: 52,52,0
Cyan: 0,51,51
Magenta: 45,0,50
White Balance: on
R-Offset: 26
G-Offset: 25
B-Offset: 24
R-Gain: 5
G-Gain: 25
B-Gain: 4
10p white balance off
Gamma -1
Expert pattern off
xvYCC off
Motion lighting off
Black enhancer off

Picture Options
Color tone Warm 2
Digital Noise Filter Auto
MPEG Noise Filter Auto
HDMI Black Level Normal*** <--- See notes
Film mode Auto2*** <-- See notes
Auto Motion Plus Standard*** <--- See notes
LED motion plus Off*** <--- See notes

System/ECO Solution
ECO Sensor ON
Minimum backlight level 7

NOTES:


HDMI Black Level, a common mistake on this setting is that "Low" will give you a full black palette, this is opposite to the truth. Low = 16-255, Normal = 0-255, if you have a STB where you're noticing the blacks are more of a gray, try adjusting this setting, but as a general rule, you want all of your equipment in "Normal" mode and not clipping out any data.

Film Mode, this option will only become accessible when you're watching interlaced content, 1080i, 480i etc., so, if you're cable box is set to output at 1080, it's likely outputting in 1080i, if you see quite a bit of stuttering in the scene, try and make an adjustment here first.
Auto Motion Plus, Standard is a good rule of thumb, for some people and some sports, you may want to set this to "Clear", it should only be noticeable during panning scenes or fast motion.

LED Motion Plus, Classic CRT TV's had a strobe effect to them, it was generally not noticeable, but would help trick the eye into not seeing flaws in the picture, enabling this setting, will simulate the same effect, it strobes the backlights to attempt to provide the same effect. If you are new to an LED/LCD panel and the movement/motion on the screen irks you a little, try turning this on for a few weeks until you get use to the panel.

Break in, all of these sets have a minimum of 3-4 weeks before they can be considered broken in.

These settings are only provided as a reference.

Also, for reference regarding panel uniformity, please read the link below.
http://asia.cnet.com/is-tv-brightness-uniformity-a-problem-62213336.htm
Keep in mind given the above link, with the correct use of the Backlight settings when combined with the ECO sensor, the large majority of uniformity issues will go away.
post #6569 of 16126
Quote:
Originally Posted by eagle_2 View Post

I watched a few minutes of the avengers last night also. I could not really see the banding during that film - far too busy. Try something like "IMAX Deep Sea 3D" or "IMAX Into the Deep" if you have them - the bars are very noticeable on those.

Don't have those ones (keep watching for a crazy pricing special, so I'll get one eventually). We watched Rio 3D last night with the kids -- no horizontal banding. And for those enjoyiong 3D, the 3D in Rio is really kind of an afterthought -- first 3D film we've seen where it almost might as well have been 2D.
post #6570 of 16126
Quote:
Originally Posted by eagle_2 View Post

I wish I knew I could set up a service call through their website. I figured it would be best to actually talk to somebody since I figured they would be asking questions. My tv is registered. I checked my email and they emailed me a support ticket # but no information on who is handling the service call. I guess I'll have to call them again tomorrow and ask for the phone number of the service agent.

Eagle_2 - RE: Samsung Support - Local

Try this URL from Samsung:

http://www.samsung.com/us/support/service/location

You should be able to locate your local repair company. Mine only had one entry so it was easy to figure out who to call. (My college education paying off again....)
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