Official Samsung UNxxES8000 Owner's Thread - Page 219

Originally Posted by SoundofMind 

^Hi Makoto, welcome. Here's what I recall. Based the unboxing of my 65" a few weeks ago, unless someone did an amazing repacking job, it should be obvious whether the TV had already been unpacked. The TV screen is well protected (only the center is even visible) with soft foam thin protective sheets covering most of it secured at the corners. It was on the stand, which they had to remove for wall mounting.

Originally Posted by MMakoto 

Hi all, I've been reading this thread for a bit now and decided to take the chance with the 65", just received it this evening. However, I've noticed the tv stand was on/installed out of the box, is this how it should be? the screen and rear is kind of dirty and dusty as well, this leads me to think this could be a used/refurbished or a customer return unit??? I check the sticker on the back and it reads September 2012 manufacturing date, but it probably don't tell me if the unit is new or not. Can I call up Samsung and ask them to check on this? FYI, I Bought this set from a local store for a much cheaper price than the big box stores, but I've always had good experiences with them. I did a warranty exchange on a sony tv a few years back without problem. Any input and comment is appreciated. Tks

Originally Posted by Ricoflashback 

Great article on "Ultra HDTV."
http://hdguru.com/whats-the-deal-with-ultra-hdtv/8884/#more-8884
My guess is that it will take a minimum of five years for this technology to be available for consumers. Oh, and the price? "There are now two UHD TVs offered for sale. Both are 84-inches and use LGs passive 3D LCD panel. The Sony, model XBR-84X900, retails for $24,999.99.The LG has an MSRP of $19,999.99, with an actual selling price of $16,999.99." (I think I could afford this with nothing down and zero interest for twenty years.)
Maybe the 65" and 55" sets will be cheaper. So if you have been putting off buying a TV due to panel problems, you can wait and see if the new versions (2013) fix the problem, find an OLED TV or maybe a new entry in the field will appear. The downside is that you miss another year of great 3D & 2D viewing unless you were fortunate enough to get a Samsung panel that has minimal problems. That goes for Sony as well as other LED/LCD manufacturers.

Originally Posted by Garnoch 

I've heard before that the stand is already on the 65". Same with the Sony. I could be wrong though. Not sure about the dust though, hmmmm.

Originally Posted by Catt99 

I watched a few minutes of Avenger 3D last night just to see if I could spot any horizontal banding as described by Eagle. Thankfully, no issues with my set (55ES8000).

Originally Posted by pitchman 

The stand comes attached on some (perhaps all?) ES8000 models. I know for sure it comes attached on the 60" and 65" models. How was it packaged in the box? Was it wrapped in a plastic covering? Was there an Energy Consumption and SmartTV sticker on the front of the panel? How about plastic tape on the silver strips around the bezel? Were the accessories sealed in a poly-bag? 3d Glasses and IR Blaster in a box? I've gone through a few of these, and they all came packaged pretty much the same way. If yours didn't come this way, then I'd say there's a decent chance, at the very least, the unit had been opened at the store prior to delivery. Here again, this may not be a bad thing, since it may just mean the store inspected it for defects before delivery to your home. This is not unheard of with some local retailers who maintain a much smaller inventory chain than the big box stores. Does you local dealer have a posted policy about pre-inspection of big ticket items?

Originally Posted by SoundofMind 

^Hi Makoto, welcome. Here's what I recall. Based the unboxing of my 65" a few weeks ago, unless someone did an amazing repacking job, it should be obvious whether the TV had already been unpacked. The TV screen is well protected (only the center is even visible) with soft foam thin protective sheets covering most of it secured at the corners. It was on the stand, which they had to remove for wall mounting.

Originally Posted by MMakoto 

the packaging looks to be fine, big brown box with 2 white bands. the 2 delivery guys unpacked the tv for me, so i couldn't really inspect all the details, but the internal packing seem to be fine with the foams on the corners, the plastic bag holding the remotes and accessories were all sealed, same thing for the 4 3d glasses and the IR blaster. the tv itself still has all those "smart tv" and energy guide sticker on it, the silver trims around the tv has all the plastic sticky wraps as well. so i really don't see any signs of a used product here, but the dirty and dusty screen and the rear is what bugs me to think otherwise. i don't recall seeing/hearing the store talk about a pre-inspection of the product before delivery. this store normally gets the tv directly from the distributor, but it was always on backorder (waited 2 months and still no stock), so i've asked the store to get it from another place for a bit more money, so they got me the tv within 2 days. not sure if this has anything to do with this.
thanks for the info, my packaging was similar to yours.

Originally Posted by MMakoto 

i did watch a little bit yesterday, netflix and fios tv from the apps. i'm not a videophile, so i don't think my comments/answers would satisfy you guys though, but i was satisfied on the initial reaction. not exactly too sure what and how the vertical/horizontal bandings are, any examples for me to look at?

Originally Posted by Op's Guy 

Banding issues usually show up during sports like golf where and when the camera is panning left to right etc.. , or golf balls being tracked through sky shots. Some football and baseball may have some as well. They appear as light or dark areas on the screen running normal vertical.

Originally Posted by Op's Guy 

Banding issues usually show up during sports like golf where and when the camera is panning left to right etc.. , or golf balls being tracked through sky shots. Some football and baseball may have some as well. They appear as light or dark areas on the screen running normal vertical.

Originally Posted by JimShaw 

Question for you.
I do not watch any sports. Only regular TV along with a lot of Blu-ray movies. 3D?? Maybe once or twice a year if at all.
If I purchase the 65ES8000 would I possibly have banding problems under my TV-watching-conditions?
m

Originally Posted by Op's Guy 

Very possibly not. My original set had banding bad enough to be seen in all regular viewing and sources. Once the panel was replaced none in regular viewing at all, and very, very minimal with certain sporting events. Golf being the worst, but tolerable.

Originally Posted by eagle_2 

I just got off the phone with Samsung. Wow! They're customer support is laughable. Of course I get a tier 1 rep with a heavy accent just to start things off right.
So I explain the issues with the screen (I mentioned the banding visible in 3D mode, and the V-shaped clouding). She asked me to go into the menu and access self-diagnosis, and there is an image for testing (a bright beach scene). She asks if that looks ok. I said, "of course, because it's bright so I won't see the clouding, and it's in 2D mode right now, so I won't see the banding). She said then that there shouldn't be anything wrong with the set!!!
I immediately got defensive (since she put me in this position), and told her I beg to differ when watching anything dark or in 3D mode. She then said she would set up for a service call, but if the tech finds nothing wrong with the tv, I will be charged!!!
Are you kidding me?! I was pissed. I told her they can try to charge me, but it ain't gonna happen. I told her this set is well within the warranty period as I just bought the set a few months ago, and there's obviously some screen defects going on here. I told her I've never heard of anybody being charged for a service call from Samsung before while it's under warranty.
She then asked me to update the firmware!! Wow! I told her (frustrated at this point) that I had the latest firmware. She didn't believe me so she asked me to confirm it with her. So I confirmed it. I also told her that there is no way that firmware is going to solve issues like this - this is an issue with the panel. At that point she asked for the serial number. So I read it off the box and she said a letter was missing. I said no it wasn't and read it back to her. She then told me that I need to read it off the tv itself because the last letter isn't on the box, only the tv!
At the end, she gave me a transaction #, and said a local service tech will be calling me within 24-48 hours. Convenient. I have plans to go out tomorrow and take care of the new car we bought. So now she didn't tell me what the name of the service company is, or their phone #, or where they're located. I just have to sit here and wait for the phone to ring. Maybe they'll leave a message if I'm not home, and maybe they won't and I'll have to start again if I miss the call.
This is the kind of service that pisses customers off. There was a fantastic article just a couple weeks ago on arstechnica about the failings and frustrations with telephone customer support, and Samsung pretty much demonstrated everything they mentioned as contributing to the problem:
- poor English making communication difficult - CHECK
- dis-believing the customer - CHECK
- having poor knowledge of the product - CHECK
- wasting the customer's time with pointless tasks like firmware updates or resets that won't help - CHECK
They act like they've never heard of any of these issues before, and that's problem #1. Stop acting dumb, and admit that there can be flaws with the screen when people call to report an issue. So because I can see a bright beach scene in 2D means I have no screen issues obviously. Sorry for venting, but this totally stressed me out. This is exactly why I wasn't looking forward to doing this. But after watching some more 3D last night I decided that I have to do it. My money deserves better than this. I'll keep everyone posted on what happens.

Originally Posted by kaygee68 

Can anyone help with two issues I'm having?
The first invovles the dialogue box for a firmware update. Mine comes up everytime I turn on the TV even though I'm certain I have the latest version properly installed. By the way, the dialogue box is unresponsive to commands, meaning I can't choose "close" to make it go away. It just sits up there for about 15 seconds before it pops off. Very annoying.
The second issue comes up when watching football. Whenever the camera has a tight shot of a player running quickly along the sideline the background -- usually the stadium crowd -- sort of breaks up into a mosiac pattern. The foreground remains in focus but the background breaks up into little squares. All of my motion control settings are off. This isn't banding -- as I understand it -- but something else.
This is my first post so by way of background I am on my second UN60ES8000. The first apparently had a bad board. The screen would go blank, turn all green, go black, and eventually come back. A service appointment was scheduled in which they brought and installed a new board. Apparently that was defective because the picture looked like a cartoon -- like when you make a photo into a cartoon using Photoshop. I got the TV through a distributor and they agreed to replace the whole thing.
The first set had signifcant, but bearable torchlighting, and very little clouding. The second, just the reverse. Two-time loser in the panel lottery!
Any help or suggestions are appreciated. Thanks.

Originally Posted by Ricoflashback 

Eagle_2
Never, never call Samsung Support. I've covered this throughout this thread. It will completely frustrate you. They'd be better off with a recording or computer responses. They seem to be taught to deny everything and even recommend nonsensical solutions like, "Have you tried the Dynamic Setting?" WTF ???
Document, document, document via Samsung's web site (Samsung Support - same place you registered your TV). Only then will you get what you need as well as having your specific issue in writing.
I couldn't agree with you more about their phone support but the goal and objective here is to make you a happy camper & get your TV fixed, pronto, and Samsung Phone Support will never do that.
You should also be able to go online and see what support company has been assigned to you. I called mine as soon as I received the confirmation - - I didn't wait for them to call me.

Standard

Picture
Picture Mode Standard
Backlight 13*** <--- Combined with the ECO Sensor
Contrast 80
Brightness 45
Sharpness 16
Color 48
Tint G49/R51
Screen Adjustment Screen Fit

Advanced Settings
Dynamic contrast Off
Black Tone Off
Flesh tone 0
RGB mode off
Color Space Custom
Red: 43,0,0
Green: 0,53,0
Blue: 0,0,59
Yellow: 52,52,0
Cyan: 0,51,51
Magenta: 45,0,50
White Balance: on
R-Offset: 26
G-Offset: 25
B-Offset: 24
R-Gain: 5
G-Gain: 25
B-Gain: 4
10p white balance off
Gamma -1
Expert pattern off
xvYCC off
Motion lighting off
Black enhancer off

Picture Options
Color tone Warm 2
Digital Noise Filter Auto
MPEG Noise Filter Auto
HDMI Black Level Normal*** <--- See notes
Film mode Auto2*** <-- See notes
Auto Motion Plus Standard*** <--- See notes
LED motion plus Off*** <--- See notes

System/ECO Solution
ECO Sensor ON
Minimum backlight level 7

NOTES:


HDMI Black Level, a common mistake on this setting is that "Low" will give you a full black palette, this is opposite to the truth. Low = 16-255, Normal = 0-255, if you have a STB where you're noticing the blacks are more of a gray, try adjusting this setting, but as a general rule, you want all of your equipment in "Normal" mode and not clipping out any data.

Film Mode, this option will only become accessible when you're watching interlaced content, 1080i, 480i etc., so, if you're cable box is set to output at 1080, it's likely outputting in 1080i, if you see quite a bit of stuttering in the scene, try and make an adjustment here first.
Auto Motion Plus, Standard is a good rule of thumb, for some people and some sports, you may want to set this to "Clear", it should only be noticeable during panning scenes or fast motion.

LED Motion Plus, Classic CRT TV's had a strobe effect to them, it was generally not noticeable, but would help trick the eye into not seeing flaws in the picture, enabling this setting, will simulate the same effect, it strobes the backlights to attempt to provide the same effect. If you are new to an LED/LCD panel and the movement/motion on the screen irks you a little, try turning this on for a few weeks until you get use to the panel.

Break in, all of these sets have a minimum of 3-4 weeks before they can be considered broken in.

These settings are only provided as a reference.

Also, for reference regarding panel uniformity, please read the link below.
http://asia.cnet.com/is-tv-brightness-uniformity-a-problem-62213336.htm
Keep in mind given the above link, with the correct use of the Backlight settings when combined with the ECO sensor, the large majority of uniformity issues will go away.

Originally Posted by eagle_2 

I watched a few minutes of the avengers last night also. I could not really see the banding during that film - far too busy. Try something like "IMAX Deep Sea 3D" or "IMAX Into the Deep" if you have them - the bars are very noticeable on those.

Originally Posted by eagle_2 

I wish I knew I could set up a service call through their website. I figured it would be best to actually talk to somebody since I figured they would be asking questions. My tv is registered. I checked my email and they emailed me a support ticket # but no information on who is handling the service call. I guess I'll have to call them again tomorrow and ask for the phone number of the service agent.