Official Samsung UNxxES8000 Owner's Thread - Page 223

hello, recently I also had a problem connecting my laptop to a 55ES8000. I am using it for picture calibration.
First, everything worked OK when connected to HDMI1/DVI. Then, after a few days, things were different. I saw that I did not have the same picture modes anymore on the Samsung. Originally I had Standard, Movie, Dynamic, Natural, but after things went wrong I only had Standard and Entertainment. I tried playing with the graphics settings of the laptop, but that did not bring a solution.

Then I changed to HDMI3 connection. Problem remained.

Then I renamed the HDMI3 port to blu-ray, and now I got the picture modes I wanted (Standard, Movie etc).
So it seems the Samsung senses the PC and makes some setting, and the setting also depends on how you name the connection.

I am not a PC specialist, but could be worth trying out. Good luck.

I have a vague memory but am not certain (so take this for what it is worth), but I think it is an HDMI standard limitation and that it only applies to components that are connected to the TV via HDMI so that once passed to the TV, it cannot then be passed again by non-HDMI connectivity. I.e., I think HDMI ARC would work fine -- the limitation, I think, is connecting a component to the TV via HDMI and then trying to get the audio back to an AVR via optical without a direct connection between component & AVR (limited to 2.1 channel audio).

My real world example: I have an older but still quite serviceable Yamaha AVR - but it has no HDMI connections. So my three components go to TV via HDMI, and audio to AVR via direct optical which gets my 5.1 channel audio to the AVR. Except for my older xBox, which doesn't have a seperate S/PDIF out, so xBox -> TV via HDMI, and audio from xBox content via TV -> AVR optical out. But that means I can only get 2.1 channel audio from content on my xBox. An upgraded AVR with HDMI inputs, or a newer xBox, and I could enjoy 5.1 sound from the xBox -- not really worth it to me so I live with 2.1 channel sound from that one component. Which, BTW, made the SmartHub update that included Amazon Instant Video so welcome to me, since now I can get 5.1 channel audio on Amazon video (via SmartHub) whereas before I was limited to 2.1 accessing AIV from the xBox (my Oppo blu-ray player doesn't have and won't get AIV even though it has a ton of other streaming apps available).

I don't subscribe to Netflix or Hulu but I have rented a few videos from VuDu with 5.1 channel audio, and that too feeds to my AVR from the TV optical out when accessing via SmartHub.

I guess if I ever want to set up a media server of some kind I'll bite the bullet and upgrade to a newer AVR with a sufficient number of HDMI inputs.

I dont know bro....I have the ES7500 and no 5.1 sound using smart hub...even the samsung customer rep confirmed it......

he told me that the entire smart hub user interface is only outputing in 2 channels(stereo) both via HDMI or SPDIF/Optical, no difference either way. These are the FACTS... SADLY

Some people think that a stereo signal being upconverted/mixed to Pro Logic II is the same as 5.1 Dolby Digital or 5.1 DTS...It's like night and day. Big Difference....Apples and Oranges... are you 100% positive that u are not getting Pro Logic II conversion instead? thats what I'm getting, not the the crystal clear 5.1 DD/DTS...

that is normal, if you set the hdmi/dvi to pc you only get standard and entertainment, *certain sources only support certain picture modes and options
my problem is different it has to do with the 60 Hz refresh rate (1080p) set on any source combination and always get screen tearing like artifacts, I really hate this

tmx anyway...

Im open to other suggestions:D

This discussion is over on my end. I will not continue moving forward with this line of discussion. It is bringing nothing good to the thread.

The optical out will only output 5.1 when the source is direct from the tv's built-in tuner, and perhaps the built-in media player. If you are receiving a 5.1 signal through the HDMI ports, it will not output 5.1 through its optical out. That's tied into legal reasons, and other companies are also stuck following those rules. The optical output is able to output 5.1 but is unfortunately limited to it's built-in sources only. Everything else gets output as stereo only.

EndeaverouX >

why so huge blue font ?

Kleno- On the esxx7100 forum, we all just had a 1080P 60FPS only (1080P 24FPS is OK) jitter and screen tearing issue crop up after a firmware update that added SyncPlus as a running in the background application located in the smart hub. The solution was to remove the agreement check mark located in the Licensing area within the application software. Now the application doesn't run and the 1080P 60FPS jitter/screen tearing is GONE. I know the es8000 has a different firmware version but mabye this application issue is industry wide for all Samsung models. Samsung is aware of the problem and is working on a solution. This issue HAS affected several models within the es series Tv's as reported within the es7100 forum. Well I don't know for sure if this is your issue but just thoght I'de mention it. Hope this helps, Mike

this is good stuff, only thing is I cant find the syncplus app

OK so I went for a drastic mesure and a longshot , did a clean instal of windows 8 on my laptop and that did the trick running 1080p on 60 Hz without any issues
playback even seems to be smoother
Edited by kleno - 11/13/12 at 6:07am

Flashlighting: Gamma at -1 really minimized this. Maybe after a few months of use it had more effect but the effect is so much less noticeable. I dont know...at -2 I think i lose too much detail in dark material .... Clouding, I cant remember the last time I noticed it. Possibly when first playing with movie mode.

Probably so his question won't be lost among all the goofy arguments in here lately.

I'll just leave this here:

http://www.customerservicescoreboard.com/Samsung

Just for reference. Interesting employee comments. I realize that other companies don't do much better, if any, so I'm not singling Samsung out. The employees comments are really what I found interesting there.

exactly brother....i need answers, not endless debates...lol

I've been on a lot of product forums (mostly smartphone, but auto too), and as we all know persons who have problems are overrepresented in forums. Forums also have a lot of fanboys, as well as persons who are new to the product (that would be me). That being said, I always wondered what was up with Blackberry users who returned 3 or 4 phones for "dead pixels" and screen issues. The odds of getting a defective screen 3 times in a row seems very low unless they all came from the same bad batch of phones at a retail store's back room (like bad ice cream out of the same container).

Thanks for clarifying, that is exactly how I understood it to work as well. I don't like it, but at least I know I am not crazy!

hi, was anybody able to connect the logitech dinovo mini bluetooth keyboard/mouse with their tv? the tv was able to see it, but just wouldn't connect. any ideas or work around? this keyboard/mouse of mine is currently connected to my old pc via a usb dongle. tia.

Going to see how Black Ops 2 looks and plays tonight.

Clouding is most visible with movie + 3D mode...

if they are using the same game engine as black ops 1, it will suck no matter what....threarch blows when compared to Infinity Ward....So dont expect ur ES8000 to do any miracles. you cant turn crap into gold just like that....lol..

Today's comment on the HX950 AVS Forum and the status of Sony panel returns/exchanges:

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Just thought I would give you guys an update on my XBR 950 saga. After having swapped out a few TV for my bedroom and living room on the 65" 950, of which one was by Sony and this one was good, I called sony today. After asking they replace my living room set for a 4-5" banding in the middle, which I asked the guy in National Customer Relations if he knew what banding was (and he did), he said that Sony would not allow any more replacements of the set. Even if Sony verified the defect. Instead, they would only buy back the tv at purchase price minus taxes. So the short of it is that Sony knows about the banding on the sets and would rather lose a customer rather than own up to the issue and just refund the purchase money.

I can honestly say that I'm surprised by this. Samsung and their quality have never been a surprise, but I had a sony xbr 3 CRT from back in the day that was magnificent. Lasted well over a decade. I knew sony outsourced their panel production, but this is truly sad to see this is what it has come to. Just a heads up to prospective buyers.

I also reached out to sony listens on Facebook. Never got so much as a peep out of them in return. Next sets I buy are going to be difficult to choose with the small selection available on the market. Truly a shame that it's come down to picking the least defective set instead of the one with the most appropriate feature set all in the name of the manufacturer saving a buck.

Buyers be ware when you buy your new set. If you get a winner it's great. But the lottery system and Sony's support should you need assistance are a bad joke at best.
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I'm not sure whether this is Sony's new policy or just the response that a Sony rep gave to his buyer, but it's pretty alarming.

If you have a good panel or one you can live with - - enjoy it and I hope you purchased extended warranty for piece of mind. A large purchase of this nature should be fun.

hear about these things at my job everyday

Posted in your "fiasco" thread but the short story is that I was wrong and it certainly appears that SmartHub apps are outputting only 2 channel sound even when the source is 5.1 channel. Check the other thread for a fuller explanation, but it certainly seems to me that streaming content through SmartHub apps results in downmixing to 2 channel via the audio out jack when there really is no reason to do so (the audio out is clearly able to pass a 5.1 channel signal if the source is the TV's coaxial input).

This strikes me as a serious shortcoming, and really an unforced error on Samsung's part -- there appears to be no legal or standards-based reason to downmix - it looks like a software implementation choice. I've enjoyed a few VuDu streams via my blu-ray player and the kids have watched some free HD movies via Amazon Instant Video -- I had high hopes that with AIV in the SmartHub, I could make better use of the free streaming content and started building out a watchlist, but I'm pretty disappointed that for no good reason I am still stuck with a downmixed 2 channel audio feed from Amazon unless I upgrade my AVR or my xBox, all because of some mystifying choices made by Samsung engineers. Just goofy.

SO is it only sammy's smart hub that is outputting 2 channel audio? If so, then I assume their bluray players are the same? How about other manufacturer's? Would their AIV or Netflix app output 5.1? I'm in the market for a new bluray player, and it's sad to have a beautiful picture but no DD 5.1 sound.

Somehow I don't think allowing an average of 6 minutes per call is adequate for expecting an actual resolution of an issue. Again, I'm not suggesting that it's just Samsung. But just because it's the standard level of phone support today doesn't mean it's right. People here should really read that article on arstechnica a few weeks back about technical phone support - it did a great job of pointing out exactly where the blame lies with such poor phone support, and why.

http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/

The post above about how Sony hadled that defective panel points out that it's not just Samsung that has these problem panels and lousy support. But again, that doesn't make it okay. I can't count how many big-box stores I've watched close over the last few years in my area - I mean close like bankrupt, gone for good. Circuit City, CompUSA, and Ritz Camera all come to mind as large chains that offered poor support and poor service, and look where they ended up. Best Buy is in serious trouble. Panasonic, Sharp, and Sony are all hurting in their tv division. At this point, the tv landscape is very poor, and I am seriously concerned about what we are all going to be buying for a tv 5 years from now, and where. Too many quality issues, too many unhappy customers, not enough care by companies to make things right, and too many returns. When I think back to the 80s and how many different brands of tv sets you could purchase, and most of them were pretty descent quality - some certainly would provide a better image than others, but it wasn't nearly as common as it is now to get a "bad" set. Now, buying a tv is a gamble, and the odds are stacked against you. And there are very few brands left to choose from.
Edited by eagle_2 - 11/14/12 at 5:32am

If your Bluray player is connected to a receiver that is capable of processing 5.1, DTS or even 7.1 channels - - you will get the full soundtrack.

Obviously, if you're playing your audio through your TV or a soundbar - - you will not get the full soundtrack and the audio will be matrixed to the highest level your audio supports.

I can confirm that OTA (Antenna Broadcasts) send out a 5.1 signal to my receiver via optical link. I have not streamed anything from the TV (Smart Apps.) since I stream everything through my Sony BDP S-790 Bluray player - - which passes full Dolby Digital and more when I stream from Amazon Prime to my TV via the receiver.

Quick question - - what is your home theater setup?

everytime i am watching Netflix from my PS3, my receiver codec is Dolby Digital +.

If your blu ray is connected via HDMI to the TV, and you are using optical out to ANY receiver, it will only transmit 2 channels, and your receiver will then upconvert. You are not getting the full audio.

From everything I have read, the only way to achieve this coming from the TV itself is through the OTA input.

I think Eagle confirmed that as well in an earlier post.

If you have a receiver, it doesn't make sense to not route your audio to your receiver (audio & video via HDMI to the receiver from your bluray player and then one HDMI from your receiver to your TV). If you have NO HDMI video from your receiver to your TV, then you still can get full audio if you have a Bluray player like the Sony BDP S790 that has two HDMI capability for audio and video.

Again, my preference is to stream through my Bluray player - - it just works better for me and I do not worry about any limitations on the Sammy applications.

And...I just haven't confirmed the two channel via optical to your receiver from the TV (streaming applications) - - if Eagle says so, then that's fine. I just haven't tried it yet but it's more of a moot point for me since I like to stream from my Bluray player.

The issue is not earth-shaking, but it is a really unfortunate unforced error on Samsung's part (or they have some reason to limit the capabilities that I can't seem to make out).

Yes, the workaround is to use a streaming app from another component like a blu-ray player, game consle, etc., but for those users who do not have access to one or more streaming services through other components, or don't have the necessary connectivity, the choice is to use the Samsung app and live with two channel audio when there is seemingly no good reason why Samsung would implement it this way. In the end, it just makes the SmartHub less attractive and useful, and consumers will have an incentive to use other components for the same content.

I'd like the convenience of using the SmartHub, and I'd like to not have to upgrade any other home theater components; but as it stands, I cannot get 5.1 channel audio through Amazon Instant Video because of my set-up, and because of Samsung's implementation, I won't use SmartHub for other streaming content like VuDu, etc. because I'll go through a blu-ray player or a game console to get 5.1 channel audio. Again, it's not earth-shattering, but it is mystifying why Samsung would limit the functionality of SmartHub apps this way when there seems to be no good reason to do so.