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Official Samsung UNxxES8000 Owner's Thread - Page 232

post #6931 of 16126
I just got the 60" from best buy last week and experiencing some issues:

1. Loud hissing/buzzing noise from the set. When I unplug, noise goes away.

2. Motion sensor automatically comes on for no reason sporadically.

3. Some features are greyed out sometimes...ie..software upgrade.

Please note I've upgraded to the latest software.

Any assistance or advice is appreciated.

Last option is to exchange it since I'm within 30days of purchase.
post #6932 of 16126
I know the micro dimming is active in standard mode but I wanted to know if its active in dynamic and natural as well. I use those picture modes for certain programs
post #6933 of 16126
Quote:
Originally Posted by John Nguyen View Post

I just got the 60" from best buy last week and experiencing some issues:
1. Loud hissing/buzzing noise from the set. When I unplug, noise goes away. (Should never happen. Bad fan? Electrical problem?)
2. Motion sensor automatically comes on for no reason sporadically. (Have you turned motion off in the main settings?)
3. Some features are greyed out sometimes...ie..software upgrade. (I believe normal - - some settings are not available depending on the mode you're in - - Standard or Movie (Dynamic/Natural)
Please note I've upgraded to the latest software.
Any assistance or advice is appreciated.
Last option is to exchange it since I'm within 30days of purchase.

Your call, but if it was me, I'd look at returning the set and exchanging for something else. Any "noise" from the set is not a good sign - - especially "out of the box" new.

You can go the service route but honestly - - you should not be having the hissing/buzzing problem at all. Of all the complaints about the Sammy sets on this thread, I can't remember a mention of loud hissing or buzzing on a new TV.
post #6934 of 16126
Quote:
Originally Posted by englechgc View Post

I just began using the tv for watching cable tv instead of an external box. One thing I noticed was that I cannot watch a program and at the same time recording one at another channel.1.gif

You need two independent sources to record and watch as you describe. Example: I have Directv and an OTA -- antenna for stations available over the air. When I watch and record or even use "picture in picture" - it uses my Directv and my antenna for the second "feed."

Unless you have a setop box with multiple tuners (and connected through your tuner to the TV,) you will not be able to use cable direct to the TV and watch & record at the same time UNLESS you have an exterior antenna - - and that will limit you to the channels available "over the air."

Hope this helps.
post #6935 of 16126
Quote:
Originally Posted by Squyrrel View Post

I'm finding that amonst other things, MKV doesn't play, even as low as 8mb/s and fitting the indicated parameters.
DivX won't register the license.
I'm now going to dig deeper with encoding a short clip in all the formats in the manual.
Samsung have fobbed me off with a statement that Allshare doesn't support DivX, despite it being embedded in the TV. I haven't yet pressed for exactly what it is Allshare actually supports against what the manual and advertising suggests.
I'm interested to know what luck people have. Thanks for looking.
Nigel

I guess it's personal preference, but I prefer to use a Media Player for all .mkv files. I know this might not be an alternative for other folks and you should be able to play all your files, seamlessly, through your Samsung TV, but I find a Media Player much more effective without any hassles or problems.

I stream through my Sony Bluray Player (BDP-S790) and find it able to handle all codecs (even 7.1) much better than the Sammy TV. I used to surf the web through the TV, but again, too slow and now I have a keyboard that I'll probably sell since I just use my laptop for the web.

My basic philosophy is to use my Sammy set for satellite & OTA and nothing else. I know it has a ton of apps but I'm not convinced that it's better than using dedicated separate resources as to quality and ease of use. IMHO.
post #6936 of 16126
Quote:
Originally Posted by rckrz6 View Post

Hello, I have a es7500 can someone confirm that there is only 755mb of memory avalible for smart hub. That seems extremely low and im using half of it with nothing even installed
anyone please check there memory usage in smart hub? thanks
post #6937 of 16126
Quote:
Originally Posted by Ricoflashback View Post

I guess it's personal preference, but I prefer to use a Media Player for all .mkv files. I know this might not be an alternative for other folks and you should be able to play all your files, seamlessly, through your Samsung TV, but I find a Media Player much more effective without any hassles or problems.
I stream through my Sony Bluray Player (BDP-S790) and find it able to handle all codecs (even 7.1) much better than the Sammy TV. I used to surf the web through the TV, but again, too slow and now I have a keyboard that I'll probably sell since I just use my laptop for the web.
My basic philosophy is to use my Sammy set for satellite & OTA and nothing else. I know it has a ton of apps but I'm not convinced that it's better than using dedicated separate resources as to quality and ease of use. IMHO.

Thanks for your input.

I do have an xbox360 connected that I use for some formats the TV doesn't (but should) play, but that doesn't cover a few formats/containers/codecs especially the high end HD types. I am contemplating an Android play-all mini box or a Dune media player, but I shouldn't have to. It's all there in the TV; it says so on the box!

I played with the hub and apps for a few hours, best fun I had was an hour of Angry Birds with my 3 and 5 year old children. Other than that, I agree it's kind of useless, except that's where Allshare is!

What grates the most is the waffle of excuses and blatant side stepping of Samsung support. I would respect the company far more if they just told the truth or put up a page on their website admitting to the shortfall and what time frame they are applying to remedying them.

These TV aren't cheap even if you do get a John Lewis price match on ElectroCentre.

Rant over! But Samsung, if you do ever read these pages (!) a little honesty goes a very long way, especially in a buyers market.
post #6938 of 16126
Quote:
Originally Posted by Ricoflashback View Post

I guess it's personal preference, but I prefer to use a Media Player for all .mkv files. I know this might not be an alternative for other folks and you should be able to play all your files, seamlessly, through your Samsung TV, but I find a Media Player much more effective without any hassles or problems.
I stream through my Sony Bluray Player (BDP-S790) and find it able to handle all codecs (even 7.1) much better than the Sammy TV. I used to surf the web through the TV, but again, too slow and now I have a keyboard that I'll probably sell since I just use my laptop for the web.
My basic philosophy is to use my Sammy set for satellite & OTA and nothing else. I know it has a ton of apps but I'm not convinced that it's better than using dedicated separate resources as to quality and ease of use. IMHO.

Had the same trouble here streaming from my NAS. MKV would not play...

Solution was to change the file extension from .mkv to .ts. ( for example change theavengers.mkv to theavengers.ts)

U wont be able to skip forward but this can be done by pressing tools and enter specific time. A status bar will showup and u can skip by minute using the arrows
Edited by kolk11 - 11/25/12 at 10:09am
post #6939 of 16126
Double post
post #6940 of 16126
Quote:
Originally Posted by kolk11 View Post

Had the same trouble here streaming from my NAS. MKV would not play...
Solution was to change the file extension from .mkv to .ts. ( for example change theavengers.mkv to theavengers.ts)
U wont be able to skip forward but this can be done by pressing tools and enter specific time. A status bar will showup and u can skip by minute using the arrows

Used to have problems playing MKVs through DLNA.. Then I read from, I don't remember if it was on this forum or another one, to change the extension from MKV to TS. That did the trick but I wasn't satisfied. I searched and searched then read about DLNA standards and versions. My NAS (MyBookLive) uses Twonky v5 as default DLNA server. I found out that you have to upgrade your DLNA server on your NAS to play MKV including subtitles.
So I bought a license for the Twonky v7.0.8 DLNA server and installed it on my MyBookLive. I can now play everything straight from MyBookLive to the TV. I can also pause the movie and do "Time Search" which is a lot like searching through movie frames on the PS3. The only problem now is MP4s do not load the SRT subtitles. As workaround, I have to change the extension from MP4 to MPG. It will probably fixed on the next version of Twonkyserver.

Hope my story helps on what you should do.
post #6941 of 16126
Quote:
Originally Posted by nitra View Post

Update Calibration settings:
ISF calibrated settings.
Panel ID is TS01, can be found on the serial number sticker on the back of the set, or on the box.
Be aware, the goal of ISF is to dial the TV into 6500K which is industry standard, you may feel your set looks at little washed out, if you're used to other blown out settings, try a bluray or other high def movie.
Picture
Picture Mode Movie Standard <-- Currently 7/23/12 Micro-Dimming is not working in Movie Mode.
Backlight 13*** <--- See notes below
Contrast 80
Brightness 45
Sharpness 16
(snip)..........

On behalf of many of us in this thread, many thanks Nitra!! These look to be an excellent starting point for those of us who prefer not to go to the expense of professional calibration (or waste money on amateur calibration offered by a certain retailer)

So.... what about 3D? The above settings seem to really work well for me, but wnenever we switch over to 3D, everything reverts back to default settings. Since ECO doesn't work in 3D, you almost need to have your Backlight set at or near max, else it's almost too dim. Aside from Backlight, most of your other settings (from above) seem to be OK. Are there any settings specific to 3D or would be preferred in 3D mode?

Thanks again.
Edited by Cap'n Preshoot - 11/25/12 at 4:06pm
post #6942 of 16126
I actually spotted some of that nasty every other scanline striping thing on 2012 models too.

I've seen it on some copies of sets ever since the C series some Samsung panels where quite a few delivered a different shade for even vs. odd scanlines.

A fair amount of C-series had that, tons of D-series had it and sadly looking around a lot of stores today I saw that a number of the 2012 ES and EH series have it, although it seems like not nearly as many as for the D-series.

Man, I just hope my set arrives clean of that mess. I saw two ES8000 today without it and one with it. Two 7100 free of it. Two 7500 with it and two 7500 without it. Interestingly in the C series the SQ panels had it by far the most often, perhaps even only SQ had it, back then at least, they also had the better black levels though, but even then not all SQ01 sets had it. For C series I never saw any top of the line model with SQ01 show it at all but I saw a lot of say C650 or 6000 or even 7000 with it with SQ01, but again not quite all SQ01 sets. For 2012 it seems to be less common but sadly I did see some that had it today. Man I hope I don't have to deal with endless returns to avoid that.

SONY sets use Samsung panels too for a lot of sets so I noticed the stripy problem on some 750 and 850s, scarily I saw it on 2/3rds of the 850 and a few of the 750s I looked at so I don't think you can avoid it by say going SONY instead.

For some reason I didn't see any sets with the stripey thing on display at an PC Richard stores but I did see it on some on display at Best Buy (it is NOT a Best Buy signal thing since my C650 was straight from Samsung and had it with any signal even on the built in test image in the set).

I also noticed that all of the 60" ES sets appeared to use a totally different panel than the 46" and 55". I could swear the 60" panel looked like Sharp almost. It seemed to have a bit better viewing angles but has that sort of dotted grid look that most Sharps have.

I also gave the plasmas another look since so many people just rave about them but.... sure the blacks are amazing and the motion and this and that but man that dithering is awful! Even worse on the Panasonic than on the Samsung. On the Panny I noticed it badly even on still parts of the image. On motion I noticed the nasty dancing dots on both sets quite a lot. I don't know, I don't think I would like having that at all. I gotta stick with LCD and wait on OLED I think.
post #6943 of 16126
Hello everyone,

You all seem VERY knowledgeable about ur sets and I've come here for help!

I just got a brand new UN60ES8000 from Best Buy and aside from not having had enough time to play with it, I've noticed a weird washed out effect once I move from side to side while watching regular HD TV. This has gotten me a bit dissapointed and thinking that maybe it's a matter of getting it to the right setting...

Can any of you folks shed me a light? Why is this happening? I'm a novice on the "Sammy" as you call it, and am truly hoping this is not a lemon...

Help?

Thanks!!!!
post #6944 of 16126
Quote:
Originally Posted by sympathetik View Post

Used to have problems playing MKVs through DLNA.. Then I read from, I don't remember if it was on this forum or another one, to change the extension from MKV to TS. That did the trick but I wasn't satisfied. I searched and searched then read about DLNA standards and versions. My NAS (MyBookLive) uses Twonky v5 as default DLNA server. I found out that you have to upgrade your DLNA server on your NAS to play MKV including subtitles.
So I bought a license for the Twonky v7.0.8 DLNA server and installed it on my MyBookLive. I can now play everything straight from MyBookLive to the TV. I can also pause the movie and do "Time Search" which is a lot like searching through movie frames on the PS3. The only problem now is MP4s do not load the SRT subtitles. As workaround, I have to change the extension from MP4 to MPG. It will probably fixed on the next version of Twonkyserver.
Hope my story helps on what you should do.

Thank u for your reply and info. I have a linkstation live ls-x. I have read some workarounds to install twonky but seems to me u have to be quite a Linux pro. Haven't find a proper guide (yet) Since I do not have much knowledge about linux i do not have the guts to try this out. Wont risc to brick my NAS since I got everything working by changing MKV to TS, including subs, DD and DTS. Hopefully Buffelo will update ther products to the latest Twonky version soon. Once more thanks for your reply.
post #6945 of 16126
Quote:
Originally Posted by Sibila View Post

...I just got a brand new UN60ES8000 from Best Buy and aside from not having had enough time to play with it, I've noticed a weird washed out effect once I move from side to side while watching regular HD TV. This has gotten me a bit dissapointed and thinking that maybe it's a matter of getting it to the right setting...Can any of you folks shed me a light? Why is this happening? I'm a novice on the "Sammy" as you call it, and am truly hoping this is not a lemon...
Hi, welcome. The good news is that does not indicate a lemon. The bad news is that what you're reporting sounds normal and has to do with what is called optimal viewing angle, which is not all that wide for these screens. If you sit too far off-angle the picture looks washed out.

Perhaps a more technically astute poster has a suggestion about settings that might help. The only thing I can suggest is that if you use a mode like Dynamic, it will in effect create a wider viewing angle-but the guy sitting directly in front of the screen will see a "screaming" intensely colored pic.
post #6946 of 16126
^^^^ off-axis viewing angle is a function of the panel type of which there is nothing one can really do to mitigate it. Walking "around" the panel is one of the first things I do when interviewing a ty in-store to check off-axis viewing, unless I know before-hand what kind of panel is being used for that particular model.
post #6947 of 16126
Quote:
Originally Posted by Otto Pylot View Post

^^^^ off-axis viewing angle is a function of the panel type of which there is nothing one can really do to mitigate it. Walking "around" the panel is one of the first things I do when interviewing a ty in-store to check off-axis viewing, unless I know before-hand what kind of panel is being used for that particular model.

It seems that the washed out picture when I'm standing at about a 30 to 45 degree angle is worse on movies (and tv shows alike) rather than the regular hd news or x-factor style and it gets worse when it's dark (night time) in my family room, which is filled with big bright windows. This 60" ES8000 is a replacement for a 50" plasma Panasonic I have (which is now in another room) and I never had such an experience with that before so when I was choosing this Sammy I read hundreds of reviews (good and bad) and not once I read about this off-axis viewing angle problem... I was wondering if this happens with all LED tvs or is it just this one Samsung?

I love this Sammy (it's gorgeous!) and really want to keep it!!! But I multitask while I watch my movies (pick up the house, cook, walk back and forth and so on, hardly have the time to sit in front of the tv unless the kids are asleep!) and this washed out experience is not what I was hoping for...

Thanks for the help!
post #6948 of 16126
Great news:

The Plex app has been approved for the 2012 models and wil show in the Samsung app store in about two weeks:

http://forums.plexapp.com/index.php/topic/45444-from-the-developers-if-there-is-any-news-its-in-here/page__view__findpost__p__315810
post #6949 of 16126
Quote:
Originally Posted by Sibila View Post

It seems that the washed out picture when I'm standing at about a 30 to 45 degree angle is worse on movies (and tv shows alike) rather than the regular hd news or x-factor style and it gets worse when it's dark (night time) in my family room, which is filled with big bright windows. This 60" ES8000 is a replacement for a 50" plasma Panasonic I have (which is now in another room) and I never had such an experience with that before so when I was choosing this Sammy I read hundreds of reviews (good and bad) and not once I read about this off-axis viewing angle problem... I was wondering if this happens with all LED tvs or is it just this one Samsung?
I love this Sammy (it's gorgeous!) and really want to keep it!!! But I multitask while I watch my movies (pick up the house, cook, walk back and forth and so on, hardly have the time to sit in front of the tv unless the kids are asleep!) and this washed out experience is not what I was hoping for...
Thanks for the help!

It's typical with most LED panels.

Experiment some with the contrast settings. Start by lower the contrast value say to around 75-80. You may have to do some minor adjustments to brightness and back lighting to find a sweet spot that suits you.

I have the 65" and while it does wash out some off angle I personally don't find it that bothersome and can easily watch it from the kitchen table.
post #6950 of 16126
Quote:
Originally Posted by Sibila View Post

It seems that the washed out picture when I'm standing at about a 30 to 45 degree angle is worse on movies (and tv shows alike) rather than the regular hd news or x-factor style and it gets worse when it's dark (night time) in my family room, which is filled with big bright windows. This 60" ES8000 is a replacement for a 50" plasma Panasonic I have (which is now in another room) and I never had such an experience with that before so when I was choosing this Sammy I read hundreds of reviews (good and bad) and not once I read about this off-axis viewing angle problem... I was wondering if this happens with all LED tvs or is it just this one Samsung?
I love this Sammy (it's gorgeous!) and really want to keep it!!! But I multitask while I watch my movies (pick up the house, cook, walk back and forth and so on, hardly have the time to sit in front of the tv unless the kids are asleep!) and this washed out experience is not what I was hoping for...
Thanks for the help!

I was unhappy about this also when I first got my set. The viewing angle is pretty terrible with these sets, and honestly, many sets out there have terrible viewing angles currently. The best seats are directly in front of the screen - it only takes a few small steps to the left or right and the screen starts to wash out and lose it's contrast and saturation. It's a shame really - my girlfriend's parents' $500 Vizio from several years ago has a vastly superior viewing angle. You would think that as sets get more advanced, it would actually improve, but instead they are worse than ever in my opinion.

I've learned to live with it even though I hate it. That's honestly why I got the 7500 instead of the 8000 - the 7500 has a swivel stand so when I'm somewhere else in the room like at my pc I can swivel the set. The lack of a swivel stand was a deal-breaker for the 8000, and I'm baffled why a benefit like that was taken away from their higher-end 8000 set yet the 7500 has it.
post #6951 of 16126
This is weird: a few weeks ago I changed all of my Movie Mode settings based on someone on this forum who had a professional calibrator adjust his set from Best Buy Geek Squad. I thought it looked fantastic. But yesterday all of the Movie Mode settings were back to stock. I have no idea when that happened because I don't often look at the picture settings. And there hasn't been any software updates since I bougtht it either (1034, won't auto update). Any ideas as to how that happened? I wrote them down and changed it back and I really think the colors are more lifelike now. Not as eye popping bright, but more like grass and faces really look. Funny, but my wife really likes Natural because the colors are so distinct.
post #6952 of 16126
Quote:
Originally Posted by Sibila View Post

It seems that the washed out picture when I'm standing at about a 30 to 45 degree angle is worse on movies (and tv shows alike) rather than the regular hd news or x-factor style and it gets worse when it's dark (night time) in my family room, which is filled with big bright windows. This 60" ES8000 is a replacement for a 50" plasma Panasonic I have (which is now in another room) and I never had such an experience with that before so when I was choosing this Sammy I read hundreds of reviews (good and bad) and not once I read about this off-axis viewing angle problem... I was wondering if this happens with all LED tvs or is it just this one Samsung?
I love this Sammy (it's gorgeous!) and really want to keep it!!! But I multitask while I watch my movies (pick up the house, cook, walk back and forth and so on, hardly have the time to sit in front of the tv unless the kids are asleep!) and this washed out experience is not what I was hoping for...
Thanks for the help!

Hi,

My picture was incredible even when I was at about 30 to 45 degrees angle, but after the 1041 firmware upgrade watching movies at 30 to 45 degrees shows the picture washed out. That is probably the same issue you have.

I got good suggestions from Garnoch and Ricoflashback on this issue and it help a lot, but I can still see that the picture is not that same as before 1041 update. I'm hoping the upcoming 2002 firmware take care of it.

Try doing a full reset but be sure you write down your current custom settings.

I wish there was a way to downgrade at least one version to a previous firmware.
post #6953 of 16126
Quote:
Originally Posted by SoundofMind View Post

Hi, welcome. The good news is that does not indicate a lemon. The bad news is that what you're reporting sounds normal and has to do with what is called optimal viewing angle, which is not all that wide for these screens. If you sit too far off-angle the picture looks washed out.
Perhaps a more technically astute poster has a suggestion about settings that might help. The only thing I can suggest is that if you use a mode like Dynamic, it will in effect create a wider viewing angle-but the guy sitting directly in front of the screen will see a "screaming" intensely colored pic.

In my case my UN65ES8000 was great on angle viewing, but the 1041 update mess up something that now shows washed out like SoundOfMind issue.
post #6954 of 16126
Sometimes I wonder if this is just the panel. What about the glass plate Samsung placed in front of it .. ?

Would that possibly effect viewing angle and color accuracy ?
post #6955 of 16126
I have the D6000 of last year and just dont understand how the viewing angle is just so bad. My father in law's Sony CCFL LCD from last year has great viewing angles. Sure the picture isnt as great as samsung's but I can see it from EVERY angle. Only slight light creepage when moving to sides. No color changes. Whats up with this?!!!! I feel like I am a prisoner to one spot in the room!
post #6956 of 16126
Quote:
Originally Posted by Sibila View Post

Hello everyone,
You all seem VERY knowledgeable about ur sets and I've come here for help!
I just got a brand new UN60ES8000 from Best Buy and aside from not having had enough time to play with it, I've noticed a weird washed out effect once I move from side to side while watching regular HD TV. This has gotten me a bit dissapointed and thinking that maybe it's a matter of getting it to the right setting...
Can any of you folks shed me a light? Why is this happening? I'm a novice on the "Sammy" as you call it, and am truly hoping this is not a lemon...
Help?
Thanks!!!!

There doesnt sound to be anything wrong with yoru panel, this is pretty much par for the course. Getting the other benefits comes with this limitation! We can't expect every new model to be better than the last in every respect, it is compromise that we must select!

The biggest thing that I have found to help is Nitra's suggestion of lowering the Contrast settings, the lower the contrast the better the off axis viewing but you have to weigh this against the other drawbacks and make up for that lower contrast somehow. I have found that increasing backlight AND using ECO Sensor helps in my situation. My TV is in a room with lots of windows and no heavy shades to block it out during the day. Having some extra "range" between the backlight setting and the Eco Sensor level that the backlight will drop down to at night works pretty well.

All that said, I have repeatedly heard very good things about the Vizio product here. If you can't find that "sweet spot" of settings it might be worth looking into their products...OF course then you would be giving up all the other benefits and cutting off your nose to spite your face, but to each their own.
post #6957 of 16126
Quote:
Originally Posted by kolk11 View Post

Had the same trouble here streaming from my NAS. MKV would not play...
Solution was to change the file extension from .mkv to .ts. ( for example change theavengers.mkv to theavengers.ts)
U wont be able to skip forward but this can be done by pressing tools and enter specific time. A status bar will showup and u can skip by minute using the arrows

Quote:
Originally Posted by sympathetik View Post

Used to have problems playing MKVs through DLNA.. Then I read from, I don't remember if it was on this forum or another one, to change the extension from MKV to TS. That did the trick but I wasn't satisfied. I searched and searched then read about DLNA standards and versions. My NAS (MyBookLive) uses Twonky v5 as default DLNA server. I found out that you have to upgrade your DLNA server on your NAS to play MKV including subtitles.
So I bought a license for the Twonky v7.0.8 DLNA server and installed it on my MyBookLive. I can now play everything straight from MyBookLive to the TV. I can also pause the movie and do "Time Search" which is a lot like searching through movie frames on the PS3. The only problem now is MP4s do not load the SRT subtitles. As workaround, I have to change the extension from MP4 to MPG. It will probably fixed on the next version of Twonkyserver.
Hope my story helps on what you should do.

Quote:
Originally Posted by kolk11 View Post

Thank u for your reply and info. I have a linkstation live ls-x. I have read some workarounds to install twonky but seems to me u have to be quite a Linux pro. Haven't find a proper guide (yet) Since I do not have much knowledge about linux i do not have the guts to try this out. Wont risc to brick my NAS since I got everything working by changing MKV to TS, including subs, DD and DTS. Hopefully Buffelo will update ther products to the latest Twonky version soon. Once more thanks for your reply.


Thanks to you both for that gem. I'll have a look at that. If I can play my good stuff, I only need the pause smile.gif

I too have a Twonky v6 on a qnap 409pro NAS.

The light at the end of the tunnel might not be a train after all!
post #6958 of 16126
Here's an update to how my service call went with the Samsung tech:

Of course I did not get a call from Samsung today! Last week the automated call I received said a rep would call within 24 hours. So I called the repair facility that sent the tech out to see if I could find out any more info. After 2 calls and over half and hour of discussion with both a tech and a manager, the bottom line is they said based on their report (flashlight effect/backlight bleed) Samsung has decided that these issues are "within specs" and therefore they will not do anything about it. I asked why they didn't even report to Samsung about the black bars in 3D mode, and the manager simply said Samsung has my initial complaint where it was mentioned. Nowhere did the tech mention it on the report he left even though I showed him the issue. The service dept manager said that there is now nothing else they can do - it is up to Samsung to handle. So now I have to call Samsung back and start a whole fresh battle all over again about this and pursue the issue.

I am absolutely furious at this point with Samsung. Sorry to all the Samsung fans out there, but this is totally unacceptable. There are people in this very thread who have gotten their panels replaced, sometimes multiple times, for the same issues (clouding, banding, etc). But because the tech that came out threw on a bright channel and couldn't immediately see any clouding, this is where I am now. By the time I put some darker video on to show the clouding, he seemed totally disinterested and immediately just said it was common.

To anyone who is considering a Samsung tv, consider my experience. Some seem to have had success getting their panel swapped out, but I am getting nowhere, and as far as I am concerned, this is the last Samsung tv I will ever purchase. I hope it's worth it to them to lose a customer just to save a panel replacement under warranty. Ask yourself is it worth it to have to go through this kind of fight with Samsung if you end up with a panel you're not happy with. As far as I'm concerned, Samsung has the absolute worst customer service out there. And I can say that confidently after dealing with them for more than a year - their plasmas had issues also that I had to deal with and their lousy crappy blu-ray player last year was junk. My current Panasonic blu-ray player is fantastic and I haven't had a single issue with it in all the months I've had it. Avoid Samsung if you value your time and money.

At this point if there was a way to sell the panel and get enough money from it to buy a Vizio I would, but the set is brand new practically, and my girlfriend would slaughter me if I even suggested it, so I guess I'll be living with a sub-par panel.
Edited by eagle_2 - 11/26/12 at 2:16pm
post #6959 of 16126
Quote:
Originally Posted by eagle_2 View Post

Here's an update to how my service call went with the Samsung tech:
Of course I did not get a call from Samsung today! Last week the automated call I received said a rep would call within 24 hours. So I called the repair facility that sent the tech out to see if I could find out any more info. After 2 calls and over half and hour of discussion with both a tech and a manager, the bottom line is they said based on their report (flashlight effect/backlight bleed) Samsung has decided that these issues are "within specs" and therefore they will not do anything about it. I asked why they didn't even report to Samsung about the black bars in 3D mode, and the manager simply said Samsung has my initial complaint where it was mentioned. Nowhere did the tech mention it on the report he left even though I showed him the issue. The service dept manager said that there is now nothing else they can do - it is up to Samsung to handle. So now I have to call Samsung back and start a whole fresh battle all over again about this and pursue the issue.
I am absolutely furious at this point with Samsung. Sorry to all the Samsung fans out there, but this is totally unacceptable. There are people in this very thread who have gotten their panels replaced, sometimes multiple times, for the same issues (clouding, banding, etc). But because the tech that came out threw on a bright channel and couldn't immediately see any clouding, this is where I am now. By the time I put some darker video on to show the clouding, he seemed totally disinterested and immediately just said it was common.
To anyone who is considering a Samsung tv, consider my experience. Some seem to have had success getting their panel swapped out, but I am getting nowhere, and as far as I am concerned, this is the last Samsung tv I will ever purchase. I hope it's worth it to them to lose a customer just to save a panel replacement under warranty. Ask yourself is it worth it to have to go through this kind of fight with Samsung if you end up with a panel you're not happy with. As far as I'm concerned, Samsung has the absolute worst customer service out there. And I can say that confidently after dealing with them for more than a year - their plasmas had issues also that I had to deal with and their lousy crappy blu-ray player last year was junk. My current Panasonic blu-ray player is fantastic and I haven't had a single issue with it in all the months I've had it. Avoid Samsung if you value your time and money.
At this point if there was a way to sell the panel and get enough money from it to buy a Vizio I would, but the set is brand new practically, and my girlfriend would slaughter me if I even suggested it, so I guess I'll be living with a sub-par panel.

Which Vizio do you want?
post #6960 of 16126
Quote:
Originally Posted by eagle_2 View Post

I am absolutely furious at this point with Samsung. Sorry to all the Samsung fans out there, but this is totally unacceptable. There are people in this very thread who have gotten their panels replaced, sometimes multiple times, for the same issues (clouding, banding, etc). But because the tech that came out threw on a bright channel and couldn't immediately see any clouding, this is where I am now. By the time I put some darker video on to show the clouding, he seemed totally disinterested and immediately just said it was common.

+1, I went through 3 panel replacements and was offered a complete refund.

Unfortunately its very subjective as to service repair satisfaction/fixes.
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