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Official Samsung UNxxES8000 Owner's Thread - Page 237

post #7081 of 15284
11/30/12 at 9:28am
Quote:
Originally Posted by Bolt989 View Post

Heh, I am going to debunk the rumor right now about Plasma's being "Energy pigs" That was so 5 years ago. They have gotten much better.
As far as power consumption goes, here are the FTC’s Energy Guide numbers for each TV:
Samsung 55ES8000: $17 per year.
Panasonic P55VT50: $24 per year.
really? 7 dollars extra a year is worth the argument? LOL!biggrin.gif
Rumor Debunked.
Billy

Hey, Billy, I thought you were done posting here being you weren't an owner? smile.gif Ha, honestly I don't care, just busting on you. That being said though, although I agree $7 isn't much, I don't think that's the way to look at it. The way I see it is that even a modern day plasma is 30% less efficient so will cost you..... 30% more. 30% is nothing to sneeze at so I wouldn't call it a rumor. But..... I actually do have to agree that that really doesn't need to be a deciding factor in choosing one over the other - it wouldn't be for me.
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post #7082 of 15284
11/30/12 at 9:33am
Quote:
Originally Posted by Bolt989 View Post

Heh, I am going to debunk the rumor right now about Plasma's being "Energy pigs" That was so 5 years ago. They have gotten much better.
As far as power consumption goes, here are the FTC’s Energy Guide numbers for each TV:
Samsung 55ES8000: $17 per year.
Panasonic P55VT50: $24 per year.
really? 7 dollars extra a year is worth the argument? LOL!biggrin.gif
Rumor Debunked.
Billy

Debunked? I think not....

Directly from each manufactures specifications.

55" VT50 - 469 watts
55" ES8000 - 110 watts

I don't know about you, but ~350 watts is a decent amount, especially if your TV is on for 8-10 hours per day. What that equates to from a dollar figure will vary, but overall power consumption is a valid difference between the two technologies.

In other words, you could have (4) ES8000's powered for what (1) VT50 consumes.
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post #7083 of 15284
11/30/12 at 9:40am
Quote:
Originally Posted by EAnglum View Post

Debunked? I think not....
Directly from each manufactures specifications.
55" VT50 - 469 watts
55" ES8000 - 110 watts
I don't know about you, but ~350 watts is a decent amount, especially if your TV is on for 8-10 hours per day. What that equates to from a dollar figure will vary, but overall power consumption is a valid difference between the two technologies.
In other words, you could have (4) ES8000's powered for what (1) VT50 consumes.

Correct, and by the FTC Energy Guide figures, it comes out to be $7 dollars more a year... So what gives? With Today's Plasma's it's not a valid argument against Plasma really. If you can afford to buy a 2 thousand dollar TV, I'm sure you can afford the extra 7 per year. The argument is pretty irrelevant, especially when coming down to a buying decision.
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post #7084 of 15284
11/30/12 at 10:45am
Quote:
Originally Posted by Bolt989 View Post

Correct, and by the FTC Energy Guide figures, it comes out to be $7 dollars more a year... So what gives? With Today's Plasma's it's not a valid argument against Plasma really. If you can afford to buy a 2 thousand dollar TV, I'm sure you can afford the extra 7 per year. The argument is pretty irrelevant, especially when coming down to a buying decision.

So are you suggesting, based on your figures, we trash our ES8000s and buy a VT50? Just go straight to the point. Sorry but i'm a little slow. Do you own a Samsung ES8000 or are you planning to buy one as the title of the thread suggests? I'm confused..
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post #7085 of 15284
11/30/12 at 10:46am
Hi I'm kind of new to the forum , been lurking for awhile , trying to read posts on Samsung UN60ES8000FXZA . I know some people have a bad sets and service issues , but can people who have had the set for awhile comment on how they like the set ? I currently have a Sony 60 inch SXRD but looking to upgrade . do you feel the Samsung is a improvement over my 7 year old set ?
I'm not to interested in the motion or voice stuff and will disable it . One thing I like about the Sony is the matte finish the helps reduce glare . Does any one see a issue with glare on the Samsung .
Is there a better 60 inch LCD in the same price range ? I will be setting this TV on a stand in a alcove so depth is no issue . I appreciate any feedback .


Harvey
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post #7086 of 15284
11/30/12 at 10:51am
ATTENTION Plasma Posters!!!

CNET "Plasma Love Fest" now streaming with David Katzmier as host at www.weloveplasma.com
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post #7087 of 15284
11/30/12 at 10:58am
Quote:
Originally Posted by sympathetik View Post

So are you suggesting, based on your figures, we trash our ES8000s and buy a VT50? Just go straight to the point. Sorry but i'm a little slow. Do you own a Samsung ES8000 or are you planning to buy one as the title of the thread suggests? I'm confused..

Yeah, that's really weird...he must be in the car on the way back from buying his new incredible plasma - I know that is what the experts told him to do. I wonder why he hasn't made one post in the 950 thread...and only in this thread?

Strange.
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post #7088 of 15284
11/30/12 at 11:02am
Quote:
Originally Posted by Ricoflashback View Post

ATTENTION Plasma Posters!!!
CNET "Plasma Love Fest" now streaming with David Katzmier as host at www.weloveplasma.com

When I did a search of www.weloveplasma.com, this is what I found...

Sorry, We could not find www.weloveplasma.com
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post #7089 of 15284
11/30/12 at 11:04am
Quote:
Originally Posted by Wolo View Post

Well, after reading through pretty much all the internet has to offer on this display, I finally pulled the trigger on the 65" tonight. Supposed to be delivered next Thursday.

Fingers crossed that I get a good one! smile.gif

Good luck. I'm almost there to pull that same trigger
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post #7090 of 15284
11/30/12 at 11:04am
Quote:
Originally Posted by eagle_2 View Post

I think it's time for me to admit defeat, and move on. We will just have to live with the issues. I will not put my girlfriend through the stress of pursuing this legally. She's would hate that and I would too, honestly. It's not worth the stress. I hope Samsung enjoys the money we gave them because it's the last they will ever get from us. The problem is they're so big they truly don't care - there's always another customer so what do they care that one customer is unhappy?

Sorry to read your story. I had really good luck with Samsung ECR with my D8000, which eventually was replaced for an ES8000. In my case, the tech came, took pictures, and then Samsung made the call regarding what to do AFAIK. It was a process, but they were fair and responsive along the way.
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post #7091 of 15284
11/30/12 at 11:07am
Quote:
Originally Posted by JimShaw View Post

When I did a search of www.weloveplasma.com, this is what I found...
Sorry, We could not find www.weloveplasma.com

Just a little levity, Jim.....

You will find many favorable reviews by CNET for Panny Plasmas on their site - - if you're really looking for a Plasma TV.

Best - Rico
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post #7092 of 15284
11/30/12 at 11:08am
Is the ps3 sufficient to play blueray movies? Or a standalone player best? Pros/cons please

Thanks all
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post #7093 of 15284
11/30/12 at 11:12am
Quote:
Originally Posted by prsut View Post

I believe it is not time to admit defeat. Not for you. Not now.
Collect all manuals, warranty cards, samsung internet pages related to your model. Try to find all keywords related to your issue (on samsung pages). Find what is mentioned in warranty card (what is excluded from warranty, what is not excluded, must be covered). Find what is advertised by samsung. Compare with your set. And try to argue with FALSE advertising.
Here in Europe (in my case) ,Act on misleading advertising is very strong tool...
My best, prsut.

Yeah, funny how these issues are considered "within spec". What is exactly "within spec"? Do we have a chart with a list of problems that these sets can experience and yet still be "within spec"? I feel so insulted and outright lied to after several different employees all told me that this is covered and they will help me, only to have the highest-tier person I can speak to tell me to basically go to hell. That call yesterday with the office of the president is the single-worst customer service experience in my life. And that's saying a lot nowadays. I appreciate the moral support here. I'm still wondering if I have the energy to pursue it any further. I hate leaving it like this, A) because I feel this went so wrong and want this resolved, and B) because the panel issues haven't been resolved so I still have to see it every day which I'm not happy about. But how much more is the average person supposed to go through with a case like this before just giving up? Which is I suppose just what they are hoping we all do anyways, for us to just go away after giving them our money.
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post #7094 of 15284
11/30/12 at 11:15am
Quote:
Originally Posted by Shagz View Post

Is the ps3 sufficient to play blueray movies? Or a standalone player best? Pros/cons please
Thanks all

PS3 is one of the best players on the market
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post #7095 of 15284
11/30/12 at 11:15am
Quote:
Originally Posted by sympathetik View Post

So are you suggesting, based on your figures, we trash our ES8000s and buy a VT50? Just go straight to the point. Sorry but i'm a little slow. Do you own a Samsung ES8000 or are you planning to buy one as the title of the thread suggests? I'm confused..

No I do not suggest that, Well if it were me I pry would do just that... just my opinion. I was stating a fact that the debate that Plasma's are "Energy pigs" is irrelevant with today's Plasma's, Giving you FTC Guide figures. Since the VT50 is the Best Plasma currently out, I thought it would be fair to take that figure and compare it with the ES8000. Actually, I should have took the Best LED which is the Elite or hx950 and put those numbers up to make it dead fair. Best plasma and best LED.

I didnt know I had to be a "Owner" of the ES8000 to post here? I simply made a point, and that was the argument against Plasma being energy hogs. Although I will say I did spend some extensive time with the ES800 in a private dark room with other TV's side by side I will not mention, and came to a conclusion the ES8000 was not for me. Sorry guys, but it wasn't. I haven't made a purchase yet, That is still to come!wink.gif

With that said, am I allowed to post in here if I do not own a ES8000?

Thanks in advance.
Edited by Bolt989 - 11/30/12 at 11:25am
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post #7096 of 15284
11/30/12 at 11:21am
Quote:
Originally Posted by Derek Gosselin View Post

yup currently 1041.1 in canada, i just did the update. I could be wrong but I maxed out the judder and found that it doesnt drop frames as much. mind you i only tested this for 5 minutes before i left. My picture looks the same, i didnt think of testing angle viewing but ill try it tonight.
i said i would post some pictures last weekend but the wife took my camera and her phone was on the fritz so she took my phone, so i'll she goes to bed early this weekend ill try to get around posting some goodies.
dude (eagle) I'm sorry your having such a hard time with samsung, have you post on they're facebook? i see alot of people get quick replies from them.

I haven't, but here's what I worry about: he already told me there is nobody I will ever talk to that is higher than him or can override his decision, so just because I get the sympathy and assistance from a 1st tier internet forum rep on facebook or CNET doesn't mean that I'll actually get any real help once I start escalating up the chain. I already got as high with them as I apparently can get. So even if somebody on the net wants to help me, won't I just get something like "pm me and I'll make sure you get a call from the office of the president to help you with this"? That won't help because I've already pursued it to that point. What else can I expect from anybody at Samsung now, when this guy told me that he had no idea why others told me I would be helped when they had no authority to say that? What an insult, and I can't believe I was told repeatedly that it is covered under warranty just to be told by him absolutely not just because of some 10-minute tech visit from a disinterested repair company.
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post #7097 of 15284
11/30/12 at 11:24am
Quote:
Originally Posted by eagle_2 View Post

I haven't, but here's what I worry about: he already told me there is nobody I will ever talk to that is higher than him or can override his decision, so just because I get the sympathy and assistance from a 1st tier internet forum rep on facebook or CNET doesn't mean that I'll actually get any real help once I start escalating up the chain. I already got as high with them as I apparently can get. So even if somebody on the net wants to help me, won't I just get something like "pm me and I'll make sure you get a call from the office of the president to help you with this"? That won't help because I've already pursued it to that point. What else can I expect from anybody at Samsung now, when this guy told me that he had no idea why others told me I would be helped when they had no authority to say that? What an insult, and I can't believe I was told repeatedly that it is covered under warranty just to be told by him absolutely not just because of some 10-minute tech visit from a disinterested repair company.

You could try starting over with a new ticket, new better pictures, youtube videos, etc. If you have any particularly egregious pictures, you could try talking to consumerist.com.
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post #7098 of 15284
11/30/12 at 11:24am
Quote:
Originally Posted by Ricoflashback View Post

Just a little levity, Jim.....
You will find many favorable reviews by CNET for Panny Plasmas on their site - - if you're really looking for a Plasma TV.
Best - Rico

Oh, "levity." We don't do levity around here.

Not interested in a plasma but in a one-of-kind great 65ES8000 panel.
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post #7099 of 15284
11/30/12 at 11:25am
Quote:
Originally Posted by Cap'n Preshoot View Post

Since I can tell from the tone of your posts that this really bothers you, I'm afraid your only truly satisfactory "solution" will be to return it and instead opt for another Plasma display. The greatest advantage of a plasma display is it's stellar off-axis viewing, while the greatest disadvantage of plasma is the amount of heat they give off and thus being somewhat of an energy pig. Having previously had a plasma, you (perhaps more than others) are most likely to find the off-axis "washed-out" PQ unacceptable. Our previous set was a 65" Mitsubishi rear-projection unit which also offered an extremely wide viewing angle. My wife was first to notice this viewing angle anomaly with the new Sammy because she constantly watches from a distance (kitchen) and about 30 degrees off-axis.
As others have mentioned, this "problem" you've noticed is pretty much systemic with all LED displays - i.e., it's the nature of the beast, ergo as great a set that it is, it's not for everyone.
.

My girlfriend's folks' 3-year-old Vizio backlit set does not wash out from an angle at all. It looks phenomenal from a very sharp angle. It puts these sets to shame in that regard. I would normally suggest to him that he could try the ES7500, like I did, since that model is very close to the 8000, and has a swivel stand which helps me with that very same issue that is bothering him, but of course at this point I hate Samsung so much I would never recommend anybody seek out a Samsung set. That being said, if you really like these sets, the 7500 may help you to be happier with the viewing angle since you can swivel the set when you're not sitting directly in front of it. I'd recommend seeing it in store and maybe finding one mounted on the stand if possible to see if the swivel is enough to solve the issue for you.
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post #7100 of 15284
11/30/12 at 11:28am
Quote:
Originally Posted by Bolt989 View Post

No I do not suggest that, Well if it were me I pry would do just that... just my opinion. I was stating a fact that the debate that Plasma's are "Energy pigs" is irrelevant with today's Plasma's, Giving you FTC Guide figures. Since the VT50 is the Best Plasma currently out, I thought it would be fair to take that figure and compare it with the ES8000. Actually, I should have took the Best LED which is the Elite or hx950 and put those numbers up to make it dead fair. Best plasma and best LED.
I didnt know I had to be a "Owner" of the ES8000 to post here? I simply made a point, and that was the argument against Plasma being energy hogs. Although I will say I did spend some extensive time with the ES800 in a private dark room with other TV's side by side I will not mention, and came to a conclusion the ES8000 was not for me. Sorry guys, but it wasn't. I haven't made a purchase yet, but I am kinda leaning towards a HX950, Elite or VT50.
With that said, am I allowed to post in here if I do not own a ES8000?
Thanks in advance.

Of course you can post in here. You have really valid and clearly objective points on the ES8000. Even though you're probably going to go with another set, we all want to hear your opinions (or those of previously mentioned experts) within this thread. It is very helpful not only to existing owners, but prospective buyers as well.

I would suggest you also share you knowledge and insight in the threads related to the aforementioned competitor sets as well, and don't let us hog it all, you know what I mean?

Good luck with your shopping - I hope you find the perfect set!

BTW - Any chance you know 2 guys from Alabama?
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post #7101 of 15284
11/30/12 at 11:32am
Quote:
Originally Posted by EAnglum View Post

I'm just curious why the local service company (field technician) is so quick to dismiss this service request? All of this should be paid for by Samsung (warranty claim) so it's not like it is costing them extra $$$ to handle this issue. If anything, this work will add to their workload to support their business....
If this was me, I would be calling the local repair shop and speak to the service manager as they apparently have the final say. Its not like they submitted this claim and Samsung rejected it.
Good luck!

Yeah I'm rather stunned by this whole experience. I knew customer service can get bad but like my girlfriend said, once you get to a certain level in the chain they will help you to solve the issue. With my old job, the DM always told us if a customer complains "give them the keys to the store". My girlfriend says that once things escalate to a certain point the customer usually gets what they want at her job. How can they tell me this has been escalated to a high priority just to have the office of the president drop it? Part of me wants to call the repair shop back but I got nowhere with them either, even with the manager. It's really bewildering. He insisted that the clouds and flashlighting are within spec and they always ignore mentioning the 3D banding like they aren't an issue. Even if by a miracle I could convince them to send another guy over for another look, Samsung has already made it clear to me that they will not cover this and cover another visit about this issue. So what can I do?
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post #7102 of 15284
11/30/12 at 11:32am
Quote:
Originally Posted by Shagz View Post

Good luck. I'm almost there to pull that same trigger

You might want to consider a different brand seeing as how one member here got stuck with a faulty one that Samsung flat out refused to fix/replace. Honestly, I bought mine based on the automatic contrast adjustment in multiple sectors feature. Now I find that feature isn't even active in the Movie Mode that I use. While I think the picture is excellent if I had it to do over again I'd consider a $2500 set rather than $3500 that I paid. The Smarthub sounds good but I almost never use it, and I don't talk to it nor wave at it either. Again, I have what I consider to be a good unit (so far) but it's probably overpriced.
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post #7103 of 15284
11/30/12 at 11:37am
I do thank everyone in here for their moral support with my troubles with Samsung. I hope nobody else has to go through the hell I have with them trying to get this serviced. Maybe I'm just the odd case that fell through the cracks and got the lousy service, but I doubt it. The man who gave me the worst customer service experience of my life was not some 1st tier phone rep, it was the office of the president. That's saying a lot when it comes from somebody that high up.
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post #7104 of 15284
11/30/12 at 12:00pm
BTW - Any chance you know 2 guys from Alabama?[/quote]

LMAO wtf?
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post #7105 of 15284
11/30/12 at 12:19pm
Just saw this from a poster over on the "Samsung Auto Motion Plus not HD Compatible?" thread :

"Just a follow-up to the AMP issue. After nearly 2 months with Samsung and nearly a month without any replies I was finally told that my TV was in "specifications" regarding the bleeding and stuck pixels. This is typical for Samsung for a reply as I have seen posted on the internet. What are the "specifications"?"

Indeed, I would love to know what these "specifications" are. Looks like there can be all sorts of issues with these panels and still be "within spec" That should be ebough to make a potential buyer re-consider their purchase.
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post #7106 of 15284
11/30/12 at 12:26pm
Quote:
Originally Posted by eagle_2 View Post

I do thank everyone in here for their moral support with my troubles with Samsung. I hope nobody else has to go through the hell I have with them trying to get this serviced. Maybe I'm just the odd case that fell through the cracks and got the lousy service, but I doubt it. The man who gave me the worst customer service experience of my life was not some 1st tier phone rep, it was the office of the president. That's saying a lot when it comes from somebody that high up.

If the repair place never mentioned the 3D banding, then create a new ticket regarding that issue alone. I wouldn't mention anything about any other tickets or experiences. If they try to schedule something with that same crappy repair company, tell them they don't have a good rep and you're prefer they send a different company. Maybe you'll get somewhere then.

Even though I would be just as pissed as you if I had to go through that, when you stand back and look at it from where I'm sitting, it definitely sounds like you should be blaming the repair company, not Samsung. Samsung has to go by what the repair people are saying because those people are their eyes and ears. If the repair folks are telling Samsung that nothings wrong and cancelling visits because of it, then they are who is totally screwing you. Samsung pretty much is trusting in and listening to them. They're supposed to the be experts, right?

I'm in no way a Samsung fanboy, so please don't anyone start with that. I'm just saying that it sounds like, well up until this last tool you spoke with at Samsung, that they were trying to get someone out there to look at, and fix the TV if something was wrong. The whole problem is that the repair guy totally misrepresented your issue to Samsung and then apparently cancelled the follow appointment because they apparently don't feel like performing the service for you or your TV. That to me is the whole problem.

Anyway, I'd first try to get Samsung to schedule a new appointment for a new support ticket regarding your 3D banding since that was never mentioned by the other repair company. As long as you can get them to send someone else out to look at the TV, you'll probably get what you're wanting. After all, I wouldn't care if they replaced the panel because of the 3D issue, or the clouding issue, as long as it got replaced.

Good luck!
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post #7107 of 15284
11/30/12 at 12:36pm
Wow, two days away working and 94 new posts...

Skibum --> Welcome back Anthony. Please update us on the quest.

eagle --> This is simply administrative deterrence that is standard when you are trying to get something for free from a large company basically under the premise of insurance. We recently moved and a bunch of our stuff was broken, chipped, scratched etc. I am going on 3 months and at least 90 emails into with the rep. 1st offer $125 (keep in mind they broke a key support on a $3500 teak patio table), 2nd offer $285, 3rd offer $550. We are no where near done and I estimate it will take another 90 emails and it will either be done by year end because they have a motivation to close before their year end or will take another 3 months. This is completely to be expected. If they can make you go away after only 5-10 calls they have accomplished their mission. This is not going to be easy. It isn't ever easy. Turn the energy around, inundate them with calls, emails, faxes, open ticket after ticket after ticket, but don't make it the focus of your life just when you have spare time. Administrative burden can cut both ways.

garnoch --> Sounds like a pretty good deal on the Onkyo and the features list lines up nicely with what you need. For that future home theater my almost 10 year old rotels with entry level B&Ws sound almost as good as my father in laws brand new Pioneer SC-57 with B&W mid-level speakers (CMC and PM-1s). The "worst" setup I have is in the family room with a Denon 4311 and Revel C-10 / M-10's and that is because of the smaller size of the speakers and their sub-optimal placement. I am sure you will have fun with the next project!

Discussing power consumption --> Everyone has their own decision criteria but the twenty year net present value of the differential in power costs is about $70 bucks, which I think generally wouldn't make the decision for anyone on a 2-3k$ TV. Now if someone has a huge environmental bent, more power to them for considering it, but in a place like this where we are all spending too much on TV's anyway is it even worth discussing?

Lunatics suggesting power consumption is the worst draw back of a plasma --> Really? Why can't we be objective and discuss things like bright room viewing (clearly the nod goes to LCD/LED technology) or IR? They may or may not make the decision one way or another for each individual but the facts are the facts.
Edited by gtm73 - 11/30/12 at 12:41pm
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post #7108 of 15284
11/30/12 at 12:37pm
Quote:
Originally Posted by Bolt989 View Post

Heh, I am going to debunk the rumor right now about Plasma's being "Energy pigs" That was so 5 years ago. They have gotten much better.
As far as power consumption goes, here are the FTC’s Energy Guide numbers for each TV:
Samsung 55ES8000: $17 per year.
Panasonic P55VT50: $24 per year.
really? 7 dollars extra a year is worth the argument? LOL!biggrin.gif
Rumor Debunked.
Billy

Dunno where you came up with those numbers, but my concern was more with the BTU/hr heat load of the plasma display vs. the LED. You can literally dry your underwear on a plasma set. That furnace may be OK in the northern climates, but here in S. Texas our air conditioners already run 10 months out of 12. With a Plasma set they'd be running 12 months out of 12. Dunno about the rest of you, but my A/C costs me an average of $5/day.

With apologies to all plasma owners, they definitely are energy pigs.

.
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post #7109 of 15284
11/30/12 at 1:05pm
Quote:
Originally Posted by HarveyJCrouch View Post

Hi I'm kind of new to the forum , been lurking for awhile , trying to read posts on Samsung UN60ES8000FXZA . I know some people have a bad sets and service issues , but can people who have had the set for awhile comment on how they like the set ? I currently have a Sony 60 inch SXRD but looking to upgrade . do you feel the Samsung is a improvement over my 7 year old set ?
I'm not to interested in the motion or voice stuff and will disable it . One thing I like about the Sony is the matte finish the helps reduce glare . Does any one see a issue with glare on the Samsung .
Is there a better 60 inch LCD in the same price range ? I will be setting this TV on a stand in a alcove so depth is no issue . I appreciate any feedback .
Harvey
It probably looks a lot better than your 7 year old set. I retired a 2005 Samsung DLP (digital light processor, 1080i) 56" set for my UN65ES8000 a couple months ago. It looks way better, and the old set looked pretty darn good until it started to die. But beauty is in the eye of the beholder. A couple weeks ago I watched a friends' run-of-the-mill 46" LED set, not that big, for football. And I swear it looked about as good as mine. Of course when he saw mine he raved about it too, but it's a lot bigger. The Samsung is nothing if not expensive. If you don't need all the bells and whistles I'd recommend looking at some less expensive sets. For me price wasn't all that important, so I went with what I had before. I think my first bigscreen projection set was a 46" Samsung (1995). The first 2 sets cost $2700 each, this was $3500 plus $100 shipping. I only bought the 1995 set locally.
Edited by thebignewt - 11/30/12 at 3:01pm
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post #7110 of 15284
11/30/12 at 1:37pm
Quote:
Originally Posted by Jestered View Post

If the repair place never mentioned the 3D banding, then create a new ticket regarding that issue alone. I wouldn't mention anything about any other tickets or experiences. If they try to schedule something with that same crappy repair company, tell them they don't have a good rep and you're prefer they send a different company. Maybe you'll get somewhere then.
Even though I would be just as pissed as you if I had to go through that, when you stand back and look at it from where I'm sitting, it definitely sounds like you should be blaming the repair company, not Samsung. Samsung has to go by what the repair people are saying because those people are their eyes and ears. If the repair folks are telling Samsung that nothings wrong and cancelling visits because of it, then they are who is totally screwing you. Samsung pretty much is trusting in and listening to them. They're supposed to the be experts, right?
I'm in no way a Samsung fanboy, so please don't anyone start with that. I'm just saying that it sounds like, well up until this last tool you spoke with at Samsung, that they were trying to get someone out there to look at, and fix the TV if something was wrong. The whole problem is that the repair guy totally misrepresented your issue to Samsung and then apparently cancelled the follow appointment because they apparently don't feel like performing the service for you or your TV. That to me is the whole problem.
Anyway, I'd first try to get Samsung to schedule a new appointment for a new support ticket regarding your 3D banding since that was never mentioned by the other repair company. As long as you can get them to send someone else out to look at the TV, you'll probably get what you're wanting. After all, I wouldn't care if they replaced the panel because of the 3D issue, or the clouding issue, as long as it got replaced.
Good luck!

I specifically mentioned the banding issue when I spoke with the repair company manager the other day and he said that the reason it wasn't listed on the ticket by the tech is because the tech said the 3D banding was caused by "flashlight effect", therefore by him listing "flashlight effect/backlight bleed" on the ticket the manager said the banding fell under that. The tech didn't seem to think the banding was anything at all. Again, rather hard to see during the day - at night, it's there, and I told him that. Even still, it was visible when I showed him. I could certainly see it when I switched back and forth between 2D and 3D.

Seriously, they just have me going in circles. I've spoken with the manager at the repair facility and the office of the president at Samsung. What's left?

I agree entirely that the tech that visited was to blame for the incorrect assessment. I showed him the issues as best as I could during the day. I told him how much it affected our viewing at night and with the bands in 3D. He was very quick to say it's common on these sets, and he really seemed uninterested. He was writing up the ticket in less than 5 minutes. I already asked and it's the only repair facility anywhere near my location, in fact the only one in my state. I did ask the manager if I could get another visit and he said no he will not allow another tech to come out. Samsung just doesn't want to make this better for me. So ultimately I still hold Samsung responsible, and there's no excuse for how I was treated yesterday by the office of the president.
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