Official Samsung UNxxES8000 Owner's Thread - Page 316

Its good to hear/see that there are some good panels out there.

Called the ECR again this morning about my ES8000, and got the standard response. In the 4 calls I have made since 1pm yesterday, I cannot get the answer to this simple question: Has Samsung determined whether or not my TV has an issue? All i get is the panel team is talking with the service center trying to find out what is the issue. Well the issue is vertical banding, and I do not like to be lied to, because if the panel team has not learned about vertical banding yet, we are all in a world of hurt.
No one from Samsung will admit that my panel has an issue-or if it does not, in their eyes,then tell me. They are working on the problem, as if anyone from the panel team or the service center is working on the weekend. What a joke, but the jokes on me.

Found articles pertaining to this.....

http://consumerist.com/2012/09/12/samsung-usa-ceo-y-k-kim-doesnt-want-you-to-know-his-e-mail-is-first-two-initials-last-name-at-samsung-com/

http://onyoursi.de/wiki/electronics/samsung-electronics-corporation/

Good find Garnoch. Should be helpful for those in need.

Garnoch, thank you for the links to the president. An email is heading his way today.
When talking with all the ECR's, I made a mistake and said I wanted a refund. ECR's are just another level of operators, with no powers to do anything to aid you-just another level of BS to fight through. If Samsung admits there is an issue with my TV, then I they have opened the door for a refund for me. All the SR's yesterday told me that I could not have a refund because my panel was judged within spec. After my second set of photos, all I get is BS when I ask if Samsung has determined if my set has an issue.
I have posted to 8 Samsung FB pages, and will continue to do so for the remainder of the weekend. Probably won't get anything done, but sooner or later someone might realize I'm serious.
All this could have been avoided if Samsung would have told me the truth.

You're welcome. The squeaky wheel really is the one that gets attention, even if it's just to quiet you down, so go for it. A lot of use love our ESes and a lot of people love their other brands/kinds of TVs, but every company has their issues and there are always lemons on top of that. I had issues with my last Sony, and with the company because of it, and if you look in other threads, you'll find similar stories with every manufacturer. Point being, even those of us that are enjoying our ESes realize they aren't all perfect and we're here to try to help. I wish you the best, man - keep us up to date please!

Just left this on Samsung TV Face Book page:
I probably made a mistake yesterday, telling sever ECR's that I wanted a refund because of the terrible banding on my Samsung ES8000 TV. The ECR's stated I could not have a refund because my panel was judged within spec by their "Panel team". A second set of pictures to the "Panel team" has apparently made Samsung look a little deeper into the issue.
Repeated calls to Samsung result in ECR's telling me the panel team is working directly with the service center on resolving the issue. When asked the question, "Has Samsung determined if there is an issue with my television", all I get back is the service center is going through my TV and trying to find out what the issue is. If the "Panel team" is truly a real entity within Samsung, then they would know about vertical banding, and they would know that the only thing that fixes it is a new panel, or a new TV. I know a little more about vertical banding in Samsung 65" TV's than they realize.
Samsung, will you please DO WHAT IS RIGHT, and not act like this is an issue you have never seen before. Vertical banding is a well documented issue in Samsung ES8000 65" TV's, and you are fooling no one who knows what is going on. I wasn't just born yesterday, and this is the first time in my 58 years on earth that I have ever been this upset with any consumer product and it's parent company, simply because they will not DO WHAT IS RIGHT. This all could have been avoided with just doing "the correct thing."

Wow, it's hard for me to multi-quote when tracking from my Windows phone. I missed alot of "productive" drama.

Bolt, the situation is simply this: The Pro's of your rare informative/possibly helpful input are extremely far outweighed by the Con's of your overzealous, over-the-top, hi-volume negativity.

Your negative agenda in this thread is obvious, no one believes you own a 8000, most people here dont want your input because WE already spent our money wisely and chose LED over plasma. Like I said, I have never seen such deliberate negative trolling on the AVS since I became a member in 05.

You dont see OPPO enthusiasts constantly hammering away at people on the Sony 790, Panny or Sammye6500 threads.

By the way regarding Uniformity; even IF plasma boasts on average a better overall uniformity it does not matter. The problem with plasma technology is this; the plasma picture itself is , in our collective opinion, worse than LED all the time. Thats why we bought LED!

On my un60es8000, HS01 built in may 2012:

Uniformity, I never even noticed those issues!
Flashlight; I rarely notice that and it's not an issue when I do!
Clouding, I dont have any!
Banding, I dont and never had any!
Blacks, they are black and inky black when needed

Plasma: I would 100% of the time be unhappy because plasma itself is inferior in overall 98% of the viewing for me. Plasma does not produce the true crystal clarity, pop, "like looking out the window" HD efffect that the well-fed LED 8000 does. I will never own one.

ISF standards, 6500k, as the director intended....BULLOX!!!! Who cares??? In my opinion, those standards of judgement are outdated and overrated when applied to todays technology.
Go sit in your man-cave, or whatever, with your offsprings, and enjoy your dim, non-popping, calibrated plasma. And then, go to the plasma threads and pontificate in any font you'd like. You can bond with them since you all have common ground. Makes sense to me. No one here needs or wants your constant regurgitation of what YOU feel are the negative aspects to the Sammy LED as compared to the VT50 space heater.

There are plasma vs LED/lcd threads so troll there and fight away. You obviously have an AXE to grind with Samsung specifically. Do it elsewhere. Tweet it!!!! Facebook it! Skype it!!!! Spray it on the overpass of your nearest highway!!!

By ending your constant bashing posts by saying "cheers"...do you think we dont see that as obvious mocking and disingenuous closure?? LOL You are so obvious in your obsessive negative agenda that I highly recommend you contact your benefits provider and see whats covered as you schedule that much needed audio-video therapy.

You may go now.

Cheers!
Edited by Bladerunner1959 - 1/5/13 at 9:14am

es8000 bro's, I highly recommend the VUDU and it's UltraViolet section whether you stream from bluray player or the 8000. It's quality stuff, easy to setup, easy to build your library in the cloud.

You can stream std, 720 or 1080. I'll be curious how other 8000's perform on this. Mine is streamed via my e6500 bluray player cuz you all know I'm on FW minus 00003 LOL!!!

It looks like an amazing way to upgrade some ownership and archive in the cloud as opposed to buying the sets if you dont want to store the discs.

Here are two pics of the vertical banding on my new TV. I returned one already and this one has slightly less banding than the first one. It's a November 2012 build with MH02 panel.

Still deciding whether to return it. it's within 30 days return period with BB.

Wow. I'm a LG owner who just happened to puruse this thread some time ago. Like a cheap soap opera or an auto accident, I kept coming back to see what would happen next. I looked at plasma two years ago, but settled for an LCD. Not having a vested interest in this tv or mfr, I have read and followed this thread with detached, unbiased, interest. My observations of one, or even two of the more pontificating posters mirrors pretty much Bladerunner1959's observations. In fact, I may have even noted the direction I saw this thread headed some time ago. It's unfortunate that useful threads such as this one take these turns, but anonymity can breed arrogance at times. Pushing one technology over another, blindly in some cases, is about as valid as the old Microsoft vs Apple arguments. What we found best to do when individuals moved into our thread a long time ago to push their un-informed (usually), decidedly one-sided arguments was to ignore them completely as if they weren't there. It's hard at times cause you want to show how wrong they are but they will never modify their positions to a middle-of-the-road stance so it's wasted bandwidth.

Have you tried contacting Samsung via "Samsung Cares" app in Smart Hub? Out of many attempts (phone calls, facebook, e-mail, online chat....etc), using this app has always sent me to a very knowledgeable rep that assisted in fixing my issues - this app takes you to a specialized group - not their standard "tier 1" tech support. If you have not tried this, I would suggest you give it a shot - certainly could not hurt your cause.

Good luck!

Are you able to get DD 5.1 out of the ES8000 or your E6500 when using VUDU?

We've rented probably 4 or 5 movies in HDX through VuDu (running from an Oppo player) and been very pleased. I haven't yet done a direct "side-by-side" comparison between a physical blu-ray and the cloud version of the same movie, but the streamed stuff from VuDu certainly seems very high quality (we've only done HDX versions which is 1080p and multi-channel audio). I'd like to see VuDu get some 3D titles (or more - maybe they have a few now). We don't have enough of an interest in much of the 3D content out there to join 3d-blu-ray-rental, but I'd still like more 3D content choices.

BTW, we got Up in 3D and Nemo in 3D for Christmas, and while Nemo is one of our favorite movies from way back and is stunning in blu-ray, I thought Up's implementation of 3D was outstanding. Nemo 3D was good, but Up 3D really shined. I imagine I'll be using Up and Imax Under the Sea (maybe an Avenger's scene too) to demo 3D to friends and family wondering what the deal with 3D is.

Now we have a smattering of digital movies all over the place (UltraViolet, Amazon, a ripped copy of one or two from discs I bought way back, stupid disney "digital" copies on disc that I may upload at some point). I think a media server may be in our future at some point, but then I'd have to upgrade my AVR at that point too.

jamest26, return that baby. Thats horrible, to say the least. That may be worse than the panel I'm fighting over them with. I just emailed MR. Kim, and I am continuing to post messages on FB, and letting everyone know on this forum what is going on.
For those of you who don't want to hear about my case, just ignore my posts, but realize that this is something that could happen to you later on down the road.
In my email to Mr. Kim, I stated, in order of preference:
1. Full refund of the price (or)
2. A panel that meets both our criteria for a pleasant viewing experience (or)
3. An exchange to a 60" ES8000 television

I will not post the entire email, because it is just a synopsis of my experience over the past 3 months, with details of how I have been treated during this last escapade.

Boss, VUDU offers the 5.1, even 7.1 if i remember BUT i send all audio via optical out to my soundbar so I cannot speak to the quality of multichannel. I'll say that my audio has been sweeeet!

I moved my 5.1 sytem downstairs to the game room. I really love the clean wireless install of the soundbar, 8000 and a blutooth sub parked in the back. Someday i'll upgrade from the free soundbar (e450 i think) to a high end soundbar/sub set...or a fully wireless 7.1. No rush for now.


Agreed, LOVE NEMO! Our favorite overall family movie but since it was not originally shot in 3d your finding is as mine. Its a nice remake in 3d, amazing 2d however UP...oustanding 3d implementation. I was at the very first showing of UP. It was the debut in the Walt Disney Theater on the Disney cruise ship "Magic" back in summer 09 at midnight. It was a great time in cinema. I forget exact date but i can say i was floating somewhere between Nassau and Tortola!!! Imax Under The Sea...AMAZING!!! Imax Space Station is sweet as well. This TV turned me into a 3d junkie. I bought it for the 2d pic and 3d "availability"...but with the discovery of quality 3d material and 4 sets of glasses...Lets just say my family room is " the place " in our school district. I do need to upgrade my Cars2 and Toy Story3 bluray to the 3d combo packs.

Same with me on the buying decision (3D a consdieration but not significant factor over others) and now really enjoying good 3D content. When we bought ours, they had a deal going for a free BD player + ten pairs of glasses. The set came with 4 pairs. So we've got 14 pairs of 3D glasses. My twin daughters turn 11 late this month, and I imagine we're headed towards a slumber party with lots of late night 3D animated movies.

I get DD 5.1 from the VuDu app running on my Oppo player.

I haven't tried VuDu through the es8000 since using the free credit for enabling the app back in the summer -- and because of the way SmartHub was handling audio at the time, I can't be certain that I got DD 5.1 via the optical out (long story partially presented back in this thread somewhere, but the es8000 audio was not offering DD on some films from Amazon Instant Video when it should have, and was instead sending a matrixed 2 channel conversion to my AVR - so it's possible the VuDu film we rented for the kids was not a true DD 5.1 feed from the es8000). Haven't tried again since I have VuDu available through the Oppo and don't want to pay six bucks to test whether the SmartHub feeds 5.1 from VuDu through the optical out. I have confirmed that on source content that is multi-channel coming from AIV, when the es8000 offers a DD option (it has in the past been greyed out for some reason), the optical passes a DD 5.1.

Very well said, Blade and Otto, very well said.

The 1080p (HDX) on Vudu is very nice yes. I find myself using the Apple TV more often but that's just because I have one. Regardless of which you use though, I do find myself buying or renting this way unless I want 3D, because although the quality isn't as good when you pause because of the lower bit rate, when laying in real time, it's usually almost impossible to tell the difference. Which reminds me, in addition to the Harmony 900 from my wife, I got Avatar and Titanic in 3D from my parents for Christmas.

Hey guys, I just picked up an es7500 but the thread for it seems rather dead so I am hoping you can help me. I tried watching the avengers in 3d and kept getting vertical purple bars towards the edge of the tv on both sides (or sometimes just on one side). If I pause the movie they instantly go away and when I restart playback it is fine for a bit and then will come back.

I tried to take some pics of the issue if it helps explain what i mean (sorry for the poor quality...)

You can see the effect on both sides here
You can see the purple bar on the right side especially towards the bottom
This picture shows the issue the best on the left side of the TV.

I am using a PS3 slim connected directly to the TV via hdmi. Is this an issue with the TV or is it something else?

Thanks!

After working my way through all 316 pages of this painful thread a few comments:

Garnoch, thanks for the time and effort in compiling the idiots guide.

Gasoline, Anthony, Bolt, let it go. It may not be as clear when viewed with months between posts but your writing style and delusional claims of being special betray your shared "heritage".

Eagle, welcome back. How long until ruegway begins posting reams of rhetorical questions sprinkled with "my girlfriend"?

turboman, thanks for the clinical approach and sharing your settings/results.

Now my es8000 is turning off and back on again. Happened twice this morning. Hopefully it doest do that all the time now. Other than that the picture is amazing, watched Tinkerbell with the kids this morning.

You finally got that 900, good for you. My trusty old 880 is still hanging in there but some of the hard buttons are starting to wear out so I may have to look for an upgrade Upgraded speakers and remote are on my 2013 wish list . Speaking of Avatar, I got the 3D disk as a "freebie" when I bought my Panasonic blu-ray player. I don't have 3D so I should've sold it when I could before it got released commercially. Oh well. Thanks for the comment btw.

If you want to show off 3D, these 2 are the best, IMHO:

IMAX: Under the sea.
A turtle's tale: Sammy's adventures.

I call BS.

I had great success with Samsung support over the last couple of years.

I had 3 panel repairs on a D6900 for banding and was offered a refund twice.

I eventually was offered a ES7100 as a replacement, which I currently have.

1) Use your favorable inside contact to get advice and influence key decision makers.

2) The local Service Company's recommendation and data is 51% of the process, unfortunately.

3) Don't wait to tell any rep. what you want and its okay to disagree with Samsung's ideas of what is "acceptable".


That's pretty terrible...keep trying to get a HDTV/panel you can live with.

You know falcon falcon, some of us have issues with our televisions that no one at Samsung is paying any attention to. If I offend you with my posting, trying to further the knowledge of this group, and trying to let everyone know about an issue that one day, could eventually affect you, and every other ES television owner, then just ban me from the group. Keep your little secret society.
A forum is a discourse, both good and bad, that seeks to share other owners experiences with a group of like minded people, i.e.-Samsung ES8000 owners.
You might notice I've been a member of AVS since 2006, and I probably have not posted since this issue came up in November of this year. Think you are immune to Samsungs big corporation mentality? Dream on. Keep your head buried in the ice. Lets see how you squeal when then try to screw you over.
The sad part about this whole thing is that nothing would have happened if someone at Samsung would have told me if my case had been approved, or it had been disapproved. All I'm seeking is an answer.
If I offended you enough to place my name in a post, I am sorry. Not really, as people like you are a dime a dozen.
I really appreciate the support I have had from others in this group.

Wayne

That's the edge of the screen intended for the other eye. Try to go back to that scene then pause. On your 3D glasses, close your left eye and look at the edges. The line you see on the left screen is the left edge intended for the right eye.
Same goes for the right edge, close your right eye and look at the edges. The line you see on the right screen is the right edge intended for the left eye.

That's because in 3D mode, the tv displays the image in it's native resolution (no overscan) and you can see the edges of the picture, and because 3D overlap both pictures in different positions to make the 3D effect you see those bars. Hope it helped.