Originally Posted by powrwrap
Yep, that's why you've got to ask to bypass the phone operators reading scripts and get to a real tech. "Escalate the issue."
Originally Posted by caloyzki
ok. let us know how it works.
They are sending out a tech at no charge to my house on Wednesday. I think the problem with YouTube and 3D apps stopping, freezing, restarting, etc. is because my TV drops the wireless connection with my router. Sometimes YouTube will stop playing a video and go to a blank, black screen. When I check Network Status it shows it's not connected to the network. I will reconnect it to the network, try YouTube again and it will work for a while, then do the same freeze and stop symptoms. I also try VuDu and I get error messages Failed to Connect to Network, time out error." Meanwhile I've got a PS3 sitting right next to the TV that always stays connected to the router. Laptop computers operated near the TV work fine. I get good wireless signal on WiFi Analyzer App on my Android phone when placed near the TV. So hopefully the tech can tell me why the TV keeps dropping the network.
I will ask him to manually update my software. I'm going to ask if there is anything can be done about my mild case of flashlighting. Also, should I ask the tech to switch on Dolby audio out? Any other issues I should bring up? Maybe beg for a calibration?Edited by powrwrap - 10/14/12 at 5:53pm