Official LG XXLM7600 Owners Thread... - Page 85

Does that warranty then lessen your coverage for what else may happen down the road?

What the heck? I came on here because my TV started doing the rebooting tonight. It's gotta be crappy new firmware, this wouldn't happen all of the sudden. This will teach me to ever update the firmware again. Well, once this is fixed. I accidentally posted in the 6700 series thread first because the newest post was from someone having the same problem that started tonight. I'd be surprised if power supplies were dieing all of the sudden.

Hmmm, this sounds like my situation somewhat. I updated my firmware a few days ago, no problems yesterday or today until an hour ago, when I launched Plex on my Mac Mini. Was also using an Apple BT trackpad for moving the pointer around. It didn't happen immediately, but after a few minutes the TV got stuck rebooting. The way my system is connected, the mini is plugged into input 2 on an LG HTIB, and that HTIB is plugged into input 1 of the TV. I hit the "home" button on the HTIB so that the video switched to the HTIB homepage instead of the video from the mini, in case it was something weird from the computer that was doing it, but it still rebooted. I'll have to do some further experiments to see what happens. I'm pretty sure this is the first time I tried viewing my mini since I did the firmware update a few days ago.

EDIT: OK, you got me pointed at the workaround. I think it's an issue with the new firmware and Plex. I found that the problem went away with my mini sleeping. Waking it back up, the rebooting started again. So I took my TV off of the wi-fi, and it works fine with the mini now. This was tested with the TV on and no video signal to the TV, so it was strictly the wi-fi data that was doing it.

I couldn't find a way to remove added networks from the TV, so without digging in the manual, I did it the only other way...I changed the password on the TV side to an incorrect password so that it couldn't connect.

I can live with this, because between all of my other devices, the only use the TV got from being online was firmware updates.

I'll have to let LG know. I'm assuming it's just Plex at this point since we both...well, you didn't say what you were using for an HTPC, I just assumed Windows. Is that correct Chuck? I know nothing has changed on my computer so the new firmware is still the main culprit in my mind.
Edited by Bitgod - 1/11/13 at 11:31pm

Netflix has stopped working on my tv. Still works fine on my iPhone, iPad, MacBook and Netflix 24/7 phone Support was unable to resolve the problem. Anyone else? Any ideas?

Use search this thread feature for "cnet settings". I think it was posted just a few pages back for someone else also.

I'm having the same rebooting issue after upgrading the firmware the other night! My TV will not stay on.. the TV reboots itself after 10 seconds. I don't even have enough time to get into the menu area. What can I possibly do?

It looks like this new firmware has completely made my 55LM7600 useless. I can't get it to stay on long enough to do anything with it. Is there any possible way to restore the firmware to an earlier version, if the TV won't stay powered on long enough? It continuously power cycles itself. I'm new to this and looking for ideas.

Wow I discovered that by turning PLEX off on my Mac.. and unplugging the network cord on my LG TV on the back, stopped the TV from rebooting!

Does anyone know if you can rollback the firmware on the 7600?

sounds like plex is the problem....the same issue was happening with other models and plex was the culprit, maybe just turn it off for now until its fixed with an update.
im just gonna use my computer to connect to the internet on an hdmi input. i find browsing through the tv and the apps really slow compared to my computer anyway...glad i didnt buy this tv for its so called "smart features".

how you tried the "initial settings" button in the options panel, under the little suitcase tab.....not sure if that will rollback the firmware.

Agreed. I don't actually use any of the smart features because I have a PC hooked up, but if I did I'd be a little disappointed. They move verrrrrry slowly.


I decided to try a speedtest on my PC and my TV. The results were very similar in the Mbps down and up, but the ping on my PC was 8ms and on the TV it was 32ms!
I`m not exactly sure the implications of this, but I don`t think it explains why youtube videos seem to load so much slower on the TV.
Edited by CorrieD - 1/12/13 at 10:23am

its most likely cause your computers processor is must faster than the tvs.

This whole experience is really souring me on LG. Not so much that it happens, crap like this happens sometimes, but in that trying to fix it on the TV side seems impossible. LG doesn't give you any info in the owners guide or the guide on the TV about networking setup, was there some other booklet I'm missing? And I see no way in their menu to delete networks you've joined. I found out this morning that my TV decided to remember the wifi password after all, so now its back to the reboot if the mini is awake running plex server. How can there not be an option to forget networks? Pfft, nice job bozos.

I don't know if going into the initial settings and have it reset things would wipe out the wifi settings, but I don't feel like doing that. Other option would be to actually change my network password, which only means having to change the password on all my other devices. Sigh.

As of today Jan 12 2012, I am still running firmware version 4.31.30 and have not been offered, nor sought out, version 4.31.31, mostly due to the complaints I've read here about rebooting/bricking.

Horror stories aside, people have successfully updated to 4.31.31, though, right? I read that it gives you the Amazon video app. Anything else?

OMG, LG is the biggest POS ever, I'll never buy another again.

So apparently there's a new version of plex on their site which fixes the issue. So I'm sitting here downloading it, getting ready to install it, and I had launched the old server version just to confirm what version it was. While I'm sitting there, the TV starts rebooting again and...

MY PICTURE IS UPSIDE DOWN NOW!

Yes, really, the TV image on the screen is now upside down. Tried turning the set off and on, no change. Tried launching plex again to see if a couple of reboots would jog it back, no dice. Time to call LG now.

I too am having problems with my 47LM7600 since the 04.31.31 firmware update... specifically my hdmi input loses signal, as well as all of my smart features stopped working. To make it worse, everytime I turn the tv on it asks me to accept the new terms and conditions. I called LG tech support and it seemed they didn't believe me that what I was describing was happening, so they sent a tech out yesterday. The tech was just as confused as I was how it was operating. He tried resetting multiple times, in/out of service menu, etc.. still same issues. He then made a call to LG Enginneering support and they didn't believe him either but he was firm with them. They said "Well, we can try swapping out the mainboard"... so that is being done on tuesday. I will report how that goes once it's complete.

LG tech I talked to had me reset the initial settings, which at least I know now that it does wipe the wifi settings. Didn't fix the issue. So they're sending out someone on Monday. Sigh. I'm going to sit here and let the TV reboot for a while on the off chance it fixes itself. I'm on .30

if you can, go into settings and do the "initial settings"...that will get rid of the network devices and hopefully rollback your firmware version.
you can download the firmware upgrade with your computer to a usb key and do a manual install.

it won't. LG tech tried that yesterday with mine.

well thats crappy.
my set is still on version 4.31.30....ive turned off the update feature and wont be updating anytime soon by the looks of it.

4.31.31 was this an official update?

Yes, and when the Tech was on phone with engineering support they advised me not to update the firmware after they replace the mainboard. I said "yeah right, I'm gonna update that thing right away and if it fails again, you are replacing the tv"

Hah, ok, somehow fixed it. I had "mirrored" stuck in my head. So I went and toggled the screen sharing a few time, no change. Until I power cycled the TV, and the picture came back proper now. (Shaking head). I'll give it a day and call LG back tomorrow to cancel if its still ok. Now I have to setup the picture again, sigh.

Not going to setup for wifi again, I've got a half dozen "smart" devices connected to the TV to do that kind of work.

There's a plex update on their website which some people have said fixes the issue. You have to download it from their download section, having your current server check for updates won't find it.

LOL!!!!! I'm sorry man, and I'm not laughing at your expense, but your delivery was awesome.....

I'm finding myself half hoping you try it again just to see what on earth the TV was going to do next! Seriously, this is starting to sound like The Exorcist....

i am on version 4.31.31 for 2 weeks already. and i didnt experience any rebooting symptoms or anything, my set just working just fine without no problem. i am just a lucky camper here.

FWIW, you are on the right track with the culprit being Plex. It seems that there was a horribly bad revision released to the wild that just should not have been.

Here's a semi-related complaint as discussed on the plex.com website's forum:

http://forums.plexapp.com/index.php/topic/48080-plex-media-server-medialink-on-lg-smart-tv/

This thing is causing bugs to appear that seem to look subtly different. Very confusing.

Huh? What do you mean? I have a 1 year warranty from LG and a 1 year extension from Dell...

I'll be back complaining the TV is speaking in tongues, then figure out the SAP got turned on.

My Netflix is mysteriously working today even though I left it with my account completely disconnected when I turned it off last night. Also, this update fixed the HDMI issue I was having with my MacBook constantly disconnecting. Sorry to hear you're all having so many issues. I was waiting to try Plex once they resolved the compatibility issues but it doesn't sound like that's quite happened. Someone quite a few pages back posted that their tv came out of the box with the picture upside down on the screen; I think it was assumed to be a grave manufacturing error but it sounds now like it's an insane software glitch.