Originally Posted by Tim Duemig
Well it looks like LG must be admitting that there is a problem with latest firmware because the Tech is here, he just changed out my mainboard, and it is forcing an update of the software, however it told him the latest version avail for download is 4.31.30, not the 4.31.31 that screwed up my TV originally. I'll update everyone once all testing is completed.
Ok, so an update on my situation... it's been roughly two weeks since LG tech replaced my mainboard on my 47LM7600 to fix the firmware issue they had (terms kept popping up when turning on tv, smart features stopped working, etc..). The TV seems to be working fine except I noticed something very strange last night. The TV model now shows as GLOBAL-PLAT4_B5, and has a different serial # than I had before. So today I tried the LG remote App on both my iphone and android devices. Neither will control the tv. It tries to scan the network for the tv, a box pops on the tv for pairing code, but the ios and android apps say "unsupported device". I don't even get a pairing code to enter.
I called LG and they told me it was user error. I told them BS.... this worked before. So, they are sending a tech out again. As much as I love this TV, I am growing more annoyed with LG and will be hesitant to ever buy another TV from them again. I have Samsung, Vizio, and Philips TV's elsewhere in the house and never had an issue with any of them.