Originally Posted by aztony
I know you said you're going to wait to see what type of experience he gets his replacement set but that doesn't mean you're going to have the same experience. The set he gets could be perfect, that doesn't mean if you get a replacement set that yours will be perfect. I say if you're not happy with the set, then let Sony know and go for the replacement. If you're not happy with the replacement, then get another and another, until you are happy with it. You shouldn't "have to live with it" just because you're afraid the next TV will be worse. These big companies love customers that just "live with a product" for fear of getting something worse. As consumers we have to let them know when their products are defective. Anyway, just my two cents, if it's even worth that much. Good luck.
Sooo... I finally came to a conclusion. And dialed the Sony inhome Service today. The triggering factor wasn't the banding, but the small, annoying white spot at the screen's upper boundary, in the middle of the screen (It's marked on my previous posted picture). I have no idea what this is, but I know what it isn't - it's neither DSE/banding nor flashlighting. It's a bright spot, not a grey one. And it's not visible with black screens (or at dark scenes), so it can't be a flashlight. It looks
like there's a small patch of pixels where bright colour data is displayed brigther than it should be. If there's a bright blue sky in the background, it looks as if there's a small, white cloud at the troubling spot. And since it's directly besides my worst banding pillar, both effects amplify each other (on moving backgrounds the background gets darker first and then suddenly brighter).
Anyway... so I dialed the (thankfully) gratis hotline. Had to wait for about 10-15 minutes, though. I didn't tell them anything which is not true (no lies about rebooting), so I simply described my problems - bright spot below the upper frame and dark pillars during pans. The service member then simply asked me what's connected to my TV and If I tried with different playback equipment. I affirmed and then he told me he wants to send a service technician to my home (At which point I was perfectly happy, because I thought it may be harder to convince Sony of my TV's fault). Then he connected me to the service technician in question and he told me that the first available date to check by would be October first. "Why so late?" I asked. "Because the service guy already ordered a new panel which has to be delivered first...". And at that point I was practically bouncing with joy. They even skipped the "have to check the tv for faults ourselves" part and advanced to "change panel".
Given the horror stories I heard about Sony's support in general and its acceptance of the DSE/banding fault in particular, I was surprised. Positively surprised.