Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 46

Originally Posted by airman23

The Samsung Service Technician from Koambra Inc in Long Beach CA just left. I've been waiting almost a week for his visit. I called Samsung last Monday to complain about the buzzing coming from my brand new PN60E7000. As with everybody else who has had this problem, I wanted to hear what Samsung had to say about it. Is this normal or not? I made sure everything was dead quiet when the technician got here so he could hear the buzzing easily. So when he got hear and I told him to litsen to the buzzing and tell me whether it was normal or not. What was his reply?

He said that the buzzing WAS normal. That it was caused by two high voltage power boards in the back, on both sides of the panel, left and right. This he said was done in order to get the gorgeous picture quality that Samsung plasms's are known for. He said that he has gone on dozens of services calls for this very issue and he told me that exchanging the television would make no difference becuase they are all like this. So there you have it folks. At first I wanted to argue with him and tell him "Hell no, this is not normal" but then I suddenly realized how futile that would be, I think he's right. Thay are all like this. That's the way they were designed. So now of course I have to make another decision. Do I keep the Samsung PN60E7000 and learn to live the buzzing or do I go Panasonic GT50?

As I've mentioned in previous posts on this thread, I've already compared the Panasonic's to the Samsung's and to my eyes view, the Samsung's win hands down. I don't think that I could be happy with the Panasonic GT50 picture quality which I think is too soft and lacks clarity. It looks like I'll just have to learn to live with the buzzing. For me particulary, I'ts not that bad since I have Tinnitus (ringing in the ears) and I've learned to live with that. In some respects I can see some logic in sacreficing quiet plasma operation for gorgeous picture quality, perhaps technology simply isn't up to providing both yet. Maybe next years models will be better. Some of you might dispute this, if so I invite you to call Koambra Inc Samsung Authorized Services Center 2392 E. Artesia Blvd Long Beach CA 90805 (562) 422-3636 Fax: (562) 422-6599 http://www.koambra.com/ and take it up with them.

Originally Posted by deathrattlehead


Again, not true. It specifically tells you if the rep you're trying to reach isn't there, and that they're transferring you to someone else. If you don't get that notification you will be given to the person you intended to reach. I've dealt with a rep named Ashley before and have her extension. I have successfully reached her 4 times. Perhaps I just got lucky though, lol.

Originally Posted by ferl


Exactly. Press 7 during the recorded announcement, enter the extension and speak to someone other than the person you are calling for. I'm not saying you won't reach someone that can help, but you're not going to reach Alicia. As I've stated before, you'll end up getting what you want, but it's always going to be routed through a different CSR. If you don't get the response you're looking for, don't get upset, just call back and the next rep will give you what you want

Originally Posted by airman23

The Samsung Service Technician from Koambra Inc in Long Beach CA just left. I've been waiting almost a week for his visit. I called Samsung last Monday to complain about the buzzing coming from my brand new PN60E7000. As with everybody else who has had this problem, I wanted to hear what Samsung had to say about it. Is this normal or not? I made sure everything was dead quiet when the technician got here so he could hear the buzzing easily. So when he got hear and I told him to litsen to the buzzing and tell me whether it was normal or not. What was his reply?

He said that the buzzing WAS normal. That it was caused by two high voltage power boards in the back, on both sides of the panel, left and right. This he said was done in order to get the gorgeous picture quality that Samsung plasms's are known for. He said that he has gone on dozens of services calls for this very issue and he told me that exchanging the television would make no difference becuase they are all like this. So there you have it folks. At first I wanted to argue with him and tell him "Hell no, this is not normal" but then I suddenly realized how futile that would be, I think he's right. Thay are all like this. That's the way they were designed. So now of course I have to make another decision. Do I keep the Samsung PN60E7000 and learn to live the buzzing or do I go Panasonic GT50?

As I've mentioned in previous posts on this thread, I've already compared the Panasonic's to the Samsung's and to my eyes view, the Samsung's win hands down. I don't think that I could be happy with the Panasonic GT50 picture quality which I think is too soft and lacks clarity. It looks like I'll just have to learn to live with the buzzing. For me particulary, I'ts not that bad since I have Tinnitus (ringing in the ears) and I've learned to live with that. In some respects I can see some logic in sacreficing quiet plasma operation for gorgeous picture quality, perhaps technology simply isn't up to providing both yet. Maybe next years models will be better. Some of you might dispute this, if so I invite you to contact Koambra Inc. Samsung Authorized Services Center. 2392 E. Artesia Blvd Long Beach CA 90805 Phone: (562) 422-3636 Fax: (562) 422-6599 http://www.koambra.com/ and take it up with them.

Originally Posted by bargervais

that tech must have been blowing you off, knowing that Samsung won't do anything based on the severity of the buzz maybe there is an acceptable buzz that Samsung wont fix i don't know
my PN60E8000 does not buzz I'M wondering if it's because I'm hooked to my AV receiver maybe. OK it's not that i did a sound test to hear the TV through its speakers no buzz when i watch TV using the TV's speakers.
my set is stone quiet

Originally Posted by airman23

So your saying that you hear no buzzing at all from at least 10ft or more away from the panel sitting front and center in front of it, is that correct?

Originally Posted by bargervais

I'm saying i hear no buzz 10 feet 15 feet sitting dead center or my ear touching all parts of the TV
I'm sorry i would love to tell you that it buzzzz my set is a PN60E8000 maybe the 7000 is different ??????????

i had a tech here looking at my un46d8000 because i was seeing flash-lighting at the bottom right corner.he told me that it would be hard to get a replacement panel based on minimal flash lighting that this set had.
i showed him my PN60E8000 AND ASKED HIM ABOUT BUZZING AND HE SAID SOME DO BUZZ.
so i believe that there is an acceptable buzz as there is with flash lighting thank god mine is quiet

Originally Posted by deathrattlehead

Again, not true. It specifically tells you if the rep you're trying to reach isn't there, and that they're transferring you to someone else. If you don't get that notification you will be given to the person you intended to reach. I've dealt with a rep named Ashley before and have her extension. I have successfully reached her 4 times. Perhaps I just got lucky though, lol.

Originally Posted by desmond82

-1 you are given false testimony

Originally Posted by airman23

So your saying that you hear no buzzing at all from at least 10ft or more away from the panel sitting front and center in front of it, is that correct?

Originally Posted by airman23

The Samsung Service Technician from Koambra Inc in Long Beach CA just left. I've been waiting almost a week for his visit. I called Samsung last Monday to complain about the buzzing coming from my brand new PN60E7000. As with everybody else who has had this problem, I wanted to hear what Samsung had to say about it. Is this normal or not? I made sure everything was dead quiet when the technician got here so he could hear the buzzing easily. So when he got hear and I told him to litsen to the buzzing and tell me whether it was normal or not. What was his reply?

He said that the buzzing WAS normal. That it was caused by two high voltage power boards in the back, on both sides of the panel, left and right. This he said was done in order to get the gorgeous picture quality that Samsung plasms's are known for. He said that he has gone on dozens of services calls for this very issue and he told me that exchanging the television would make no difference becuase they are all like this. So there you have it folks. At first I wanted to argue with him and tell him "Hell no, this is not normal" but then I suddenly realized how futile that would be, I think he's right. Thay are all like this. That's the way they were designed. So now of course I have to make another decision. Do I keep the Samsung PN60E7000 and learn to live the buzzing or do I go Panasonic GT50?

As I've mentioned in previous posts on this thread, I've already compared the Panasonic's to the Samsung's and to my eyes view, the Samsung's win hands down. I don't think that I could be happy with the Panasonic GT50 picture quality which I think is too soft and lacks clarity. It looks like I'll just have to learn to live with the buzzing. For me particulary, I'ts not that bad since I have Tinnitus (ringing in the ears) and I've learned to live with that. In some respects I can see some logic in sacreficing quiet plasma operation for gorgeous picture quality, perhaps technology simply isn't up to providing both yet. Maybe next years models will be better. Some of you might dispute this, if so I invite you to contact Koambra Inc. Samsung Authorized Services Center. 2392 E. Artesia Blvd Long Beach CA 90805 Phone: (562) 422-3636 Fax: (562) 422-6599 http://www.koambra.com/ and take it up with them.

Originally Posted by donnymac51

I agree that there is a buzz to all plasmas. I too have tinnitus and I have to say that if you can hear buzzing over your tinnitus at normal viewing distance and with your tv at normal volume then you have an issue with the tv. I would pursue this further.

Originally Posted by htwaits

That's true for a very large number of plasma owners, and several brands of displays. My display is 60" Kuro that's 4.5 years old. When I turned on the power for the first time, I checked for dead pixels. I was within inches of the screen. I could hear a faint buzz. I've never been that close to the screen since that day, and I've never heard a buzz.

At the same time other new owners were reporting several versions of what they called buzz. In some cases, those who don't hear a buzz may have a hearing problem for that frequency, but that won't explain any where near the number of claims that there is no buzz at anything like a normal distance. I's no unusual for people to report things like, "If I stick my head behind the display, I can hear a faint buzz." or "If I'm closer than two feet from the display, I can hear a buzz.

There does seem to be a wide range of buzz volumes across all kinds of plasma displays. The service guy was giving you the "company" line.

Originally Posted by airman23

Whether the technician who came to my house was "giving me the company line" or not I just don't know. The Van that he came in had the SAMSUNG logo on it, He wore a jacket that had the SAMSUNG logo on it, I could only conclude that he must have something to do with SAMSUNG and he spoke english with a Korean accent. I guess I would need a 4 year undergraduate degree in electrical engineering to really know whether or not this SAMSUNG technician was telling me the truth or not. By the way, if there are any electrical engineers out there who are familiar with plasma television's viewing this thread, PLEASE help us understand this issue regarding the buzzing in the Samsung D/E 7000/8000

Originally Posted by airman23

So your saying that you hear no buzzing at all from at least 10ft or more away from the panel sitting front and center in front of it, is that correct?

Originally Posted by Dstew419

I can tell you that I have NO buzz now.... I initially heard a buzz when I first turned it on after getting it home the first night. strange thing was if I turned my head to the right it seemed to get louder!

Now I don't hear it at all. Difference is I now have it mounted and connected to a denon receiver. Maybe that helped? Maybe it calmed down?

Originally Posted by Jtm79

The one who sais people over 30 dont hear well is ********. Im 33 and my hearing is tested and its top notch. I have tinnitus too and i hear buzz from my 51D555, it never bothers me so im not too worried about e-series. Prolly going to get 64E8000

Originally Posted by Gstrein

I agree, folks with good hearing in all ranges may actually be less susceptible to being annoyed by the buzz due to hearing a full spectrum of "white noise" that is usually present in most environments.

For example : My father-in-law is in his mid-80's hears the ceiling fan noise which bothers him immensely, nobody else including the kids have such sensitivity. Since he is focused in on that particular frequency and doesn't hear many other frequencies he's bothered.

Another thing which is annoying is to focus on someone eating dinner, most of the time we ignore the noises of chewing and such but if you have a chew with the mouth open mannered person in your family, listen next time and you then won't be able to stop listening and you may wish they weren't in your family...lol

BTW - own a PN64e8000 for the last 2 months and do hear a buzz but it is no worse than my older Pioneer and Panasonic plasma's. The picture quality is absolutely gorgeous watching throughout the range of SD and HD; this is not the case with many of the competition.

Originally Posted by jav1

Cnet knocks this series for being a bit dim.

Originally Posted by htwaits

I haven't read a CNet review in years. I find them a bit dim.

Originally Posted by jav1

Cnet knocks this series for being a bit dim. When I demoed the 64e8000 side by side with the vt50 at my local bb, they seemed almost identical in terms of overall brightness. Anyone get this set home in a typical living room environment (non-theatre room) and feel it was lacking brightness?

Originally Posted by bargervais

yes i have an external hard drive on my mac that i can hear two rooms away it has this high pitch whistle or vibration i squeeze the case and it goes away my PN60E8000 HAS NO NOTICABLE BUZZ NO MATTER MY SEATING POSITION or distance.

on a different subject i have a un46d8000 and a pn60e8000 when watching 3d i notice the led has a crisp sharp picture compared to the plasma when watching 3d blu-ray movies.
i know that the led is 240hz so you get 120hz for each eye does the plasma's do the same or is it 60hz per eye on the pn60e8000???????
can someone explain this to me
or does plasma do a 60fps to each eye making it 120fps total

Originally Posted by lovinthehd

Your plasma is basically 60 hz (although does have a 96hz mode for watching 24fps material via the Cinema Smooth setting). I can't explain it well, but has to do with the nature of the source material and your basic electrical supply (it can be different elsewhere than the US where 220V/50hz is used), try searching the forums for refresh rate and frames per second.

Norr do I know about per eye stuff on 3d, but there's a 3d thread around here am sure would...

Originally Posted by lennyp

I feel my PN6E8000 was brighter in 3D than my GT50, but part of that may be the extra punch and clarity.

Originally Posted by bargervais

on a different subject i have a un46d8000 and a pn60e8000 when watching 3d i notice the led has a crisp sharp picture compared to the plasma when watching 3d blu-ray movies.
i know that the led is 240hz so you get 120hz for each eye does the plasma's do the same or is it 60hz per eye on the pn60e8000???????
can someone explain this to me
or does plasma do a 60fps to each eye making it 120fps total