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Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 71

post #2101 of 4158
Quote:
Originally Posted by msinback View Post

I am using this wall mount to hang an E7000 plasma TV. There are two options for flush distance from the wall, 17mm and 40mm. I was planning on intalling for 17mm. What are the pros and cons these choices other than appearance?
This kit only comes with anchors for an install in wood or masonary walls. I have drywall. I will be using 4 TOGGLER Toggle Bolt Wall Anchors which are rated up to 265 lbs in 1/2 In. drywall. Does this seem reasonable?
The install instructions that came wtih this kit do not discuss these issues (pictures only). There is no video I can find on how to do the install. If I'm successful, maybe I'll upload a You Tube video.

It kind of boggles my mind that a huge 64" TV can hang from two drywall toggle bolts in 1/2" drywall. I'll admit that I was almost convinced, but I went with the Sanus instead, which adds only 1.27mm, but gives you the comfort of using studs.
post #2102 of 4158
Where Do I go to check details about what each individual app update in the Smart Hub does? For Example the web Browser on my PN51E8000 had a update today but I don't know what the update improved or added.
post #2103 of 4158
Quote:
Originally Posted by liquidsense View Post

Bright copper-colored pixels.
*updated*
I'm getting them. Near the center of the screen, I have an area about 25 inches in diameter, with about 150 pixels that intermittently and inconsistently light-up very bright copper color. The pixels will either stay on or flash, and they will remain like that even when the content is paused. Oddly, they only appear when there is a flesh tone showing on the screen. I tried flashing some solid color blocks behind the trouble areas, but I can never create the issue with a non-moving image. I think it has to be flesh tone and video. The pixels are most noticeable when cell light is at 20. It begins to fade and disappear at 17. They pixels are so bright I can see them from 10 feet away without issue.
What in the world is this? It looks like stuck pixels, but they're not stuck. Do I have a faulty panel?

In the event anyone follows this thread (doesn't seem likely considering how slow it is), I just wanted to report that the technician deemed the panel faulty (replacement coming soon). Interestingly, the technician said that he's never seen this type of issue before in the many years he's been in the industry.
post #2104 of 4158
I own the PN51E7000. For the 2D picture alone, I would give it a good review. Bold colors, tight black levels, and excellent with movies. Truly spectacular. But...
The 3D picture is a mess. The glitches are most apparent when watching 3D animated titles (most noticeable on The Lion King and Beauty and the Beast). There will be moments where the color literally shifts. Orange will go green then pop up to a bright orange. There are brightness fluctuations on live action 3D titles. It is distracting and annoying and makes it impossible to watch 3D programming.
I have been dealing with Samsung Customer Support on this issue for 3 months. They have been a nightmare. We have had a tech come out 3 times to address the issue. No fix has worked and the Samsung Tech has agreed there is an issue. But customer support keeps giving us the runaround and says that because the fixes haven't worked than it must be that the specifications are right and it's just an issue with the 3D that is what it is. I have had other 3D TVs and not had this problem. Samsung translation is either, "We don't care to deal with it" or "Our standard for quality on a top of the line plasma is lower than those of a cheaper 3D television." Because of the poor customer service and addressing of the 3D glitch, I would never recommend this or any other Samsung product. Disappointing.
post #2105 of 4158
Quote:
Originally Posted by liquidsense View Post

In the event anyone follows this thread (doesn't seem likely considering how slow it is), I just wanted to report that the technician deemed the panel faulty (replacement coming soon). Interestingly, the technician said that he's never seen this type of issue before in the many years he's been in the industry.

Since this is a new display and it's defective, I'm assuming that replacing the panel means they're bringing an entirely new TV and not fixing the thing. FYI, I never did see a link in your posts to a pic or video the issue.
Edited by ferl - 7/24/12 at 1:55pm
post #2106 of 4158
Quote:
Originally Posted by ferl View Post

Since this is a new display and it's defective, I'm assuming that replacing the panel means they're bringing an entirely new TV and not fixing the thing. FYI, I never did see a link in your posts to a pic or video the issue.

Yes, you are correct. I actually went through the retailer, rather than the manufacturer. The retailer sent a technician (one who actually worked for Pioneer back in the day), who ran through a slew of tests, including running all sorts of black and white and colored still and moving patterns on the screen. After about 20 minutes, he informed me that the panel was defective. I was considering replacing the set with a Panasonic, but I figured I'd give the Samsung one more try.

Also, as for the pics/vids, I included a video in the original post (http://www.avsforum.com/t/1400627/official-samsung-pnxxe7000-pnxxe8000-owners-thread/2000_100#post_22222260). But here's another one that shows the problem a little more clearly. Set the video to 720p and look around the mouth.

Edited by liquidsense - 7/24/12 at 3:09pm
post #2107 of 4158
Just wanted to pass along some news about my experience. And to note that if you have the directional buzz, you might want to read on.

Got a PN60E8000 and it had the directional buzz. 15 feet in front of the TV, electrical buzz with a frequency that ate into my brain. Sounded like a non-stop cicada cricket. Samsung were ok. They took the info and I said that they can repair, give me an LED equivalent or a refund. They started with the repair option, but I got a call and they told me that the cost would be too much (they were going to replace the panel) and so because I cited a refund, they went with that. No way in hell were they going to swap me out for an LED (they said).

Note to whomever has this directional buzz thing - if you give options, they will most likely go with a refund due to cost to them. It depends on whether you want to try your luck with repeated service. I wanted to move on.

Now, I have to find something that is just as good. I don't know if I should go plasma again? Or LED. I have heard so much bad stuff about the GT this year, so I am avoiding Panasonic. Anyone recommend LG? Or just avoid that?
post #2108 of 4158
Quote:
Originally Posted by ferl View Post

FYI, I never did see a link in your posts to a pic or video the issue.

My fault. I use an iPad to read the posts. I should have learned by now that any video related issues are on my end. Normally something is displayed to taunt me with a link to video I can't watch. In this case nothing was displayed. The only indication that video existed was your post. Perhaps the iPad doesnt play well with embedded video in the new forum software.
Edited by ferl - 7/25/12 at 7:08pm
post #2109 of 4158
Samsung just approved me to participate in the cloud gaming beta. They are sending me a logitec controller
post #2110 of 4158
Me to I recieved my controller yesterday.
post #2111 of 4158
Quote:
Originally Posted by badboy808 View Post

Me to I recieved my controller yesterday.

Any idea when the beta opens?
post #2112 of 4158
Quote:
Originally Posted by dusted View Post

Just wanted to pass along some news about my experience. And to note that if you have the directional buzz, you might want to read on.
Got a PN60E8000 and it had the directional buzz. 15 feet in front of the TV, electrical buzz with a frequency that ate into my brain. Sounded like a non-stop cicada cricket. Samsung were ok. They took the info and I said that they can repair, give me an LED equivalent or a refund. They started with the repair option, but I got a call and they told me that the cost would be too much (they were going to replace the panel) and so because I cited a refund, they went with that. No way in hell were they going to swap me out for an LED (they said).
Note to whomever has this directional buzz thing - if you give options, they will most likely go with a refund due to cost to them. It depends on whether you want to try your luck with repeated service. I wanted to move on.
Now, I have to find something that is just as good. I don't know if I should go plasma again? Or LED. I have heard so much bad stuff about the GT this year, so I am avoiding Panasonic. Anyone recommend LG? Or just avoid that?

What bad stuff have you heard about the GT50?
post #2113 of 4158
I know it's a review for the E6500 (and the UK model to boot), but since PQ is so similar (if not the same) between it and the E7000/E8000, I thought this excellent review by David Mackenzie over at HDTVTest.co.uk (he attended the Value Electronics HDTV shootout this year too) was worth mentioning:

http://www.hdtvtest.co.uk/news/samsung-ps60e6500-ps51e6500-201207262022.htm

Learned a few new things too, like how to game in PC mode with only 16ms lag (and with practically no IR, the E series becomes a gamer's delight), and a good explanation of the brightness pops/ABL "problem" with the E series. MLL was measured to be 0.020 cd/m2, which is not as good as the Panasonics at 0.009 cd/m2, but better than the PS64D8000's 0.04 cd/m2.

Also confirms what I posted way back in the thread, that Standard mode offers a much brighter picture than Movie mode (peak 172 vs 100 cd/m2), so that mode would be good for those viewing in bright environments.
post #2114 of 4158
Quote:
Originally Posted by LastMinuteGoal View Post

I know it's a review for the E6500 (and the UK model to boot), but since PQ is so similar (if not the same) between it and the E7000/E8000, I thought this excellent review by David Mackenzie over at HDTVTest.co.uk (he attended the Value Electronics HDTV shootout this year too) was worth mentioning:
http://www.hdtvtest.co.uk/news/samsung-ps60e6500-ps51e6500-201207262022.htm
Learned a few new things too, like how to game in PC mode with only 16ms lag (and with practically no IR, the E series becomes a gamer's delight), and a good explanation of the brightness pops/ABL "problem" with the E series. MLL was measured to be 0.020 cd/m2, which is not as good as the Panasonics at 0.009 cd/m2, but better than the PS64D8000's 0.04 cd/m2.
Also confirms what I posted way back in the thread, that Standard mode offers a much brighter picture than Movie mode (peak 172 vs 100 cd/m2), so that mode would be good for those viewing in bright environments.

Thanks for posting the review.smile.gif
post #2115 of 4158
Quote:
Originally Posted by bazlog View Post

Thanks for posting the review.smile.gif

Really appreciate the in-depth review. Would be great if more reviews mention the brightness pops/ABL issue so that maybe Samsung would do something about it.
post #2116 of 4158
Quote:
Originally Posted by bazlog View Post

Thanks for posting the review.smile.gif

Out of curiosity, do the UK folks get any 3D feeds of the games?
post #2117 of 4158
When the voice command feature is turned on do these TVs consume more standby power. Presumably a processor of some kind has to be on to understand the command? Cheers.
post #2118 of 4158
When the voice command feature is turned on do these TVs consume more standby power. Presumably a processor of some kind has to be on to understand the command? Cheers.
post #2119 of 4158
Quote:
Originally Posted by ferl View Post

Out of curiosity, do the UK folks get any 3D feeds of the games?

Yes, tons of them. I watched the opening event tonight on BBC HD in 3D, live - on the calibrated PS60E6500 I reviewed - and it honestly changed my perceptions of 3D TV. It was stunning.

I'm not much of a fan for 3D for movies. I don't actively dislike it, I just feel the added depth isn't worth the other compromises.

But for event programming like this, shows that act as a surrogate for being there in real life, the 3D added tons. In fact, given how far away the audience in the stadium would have been, I think watching on a calibrated 3D TV was maybe even better, in some ways, than being there.
post #2120 of 4158
http://www.hdtvtest.co.uk/news/samsung-ps60e6500-ps51e6500-201207262022.htm



Yup!... Well here it is folks. Not only an explaination of the brightness pops, but actual PROOF they exhist. Not that I needed proof, I made the switch to Panasonic for this very reason 2 months ago.tongue.gif
post #2121 of 4158
Quote:
Originally Posted by wattheF View Post

http://www.hdtvtest.co.uk/news/samsung-ps60e6500-ps51e6500-201207262022.htm
Yup!... Well here it is folks. Not only an explaination of the brightness pops, but actual PROOF they exhist. Not that I needed proof, I made the switch to Panasonic for this very reason 2 months ago.tongue.gif

Here's the interesting part:

"The good news is that we didn’t actually see this issue with real film content during testing, but of course, if it’s there in a test sequence, it’s possible that it will show up. "

CD
post #2122 of 4158
Removed.
post #2123 of 4158
Quote:
Originally Posted by braypocalypse View Post

I own the PN51E7000. For the 2D picture alone, I would give it a good review. Bold colors, tight black levels, and excellent with movies. Truly spectacular. But...
The 3D picture is a mess. The glitches are most apparent when watching 3D animated titles (most noticeable on The Lion King and Beauty and the Beast). There will be moments where the color literally shifts. Orange will go green then pop up to a bright orange. There are brightness fluctuations on live action 3D titles. It is distracting and annoying and makes it impossible to watch 3D programming.
I have been dealing with Samsung Customer Support on this issue for 3 months. They have been a nightmare. We have had a tech come out 3 times to address the issue. No fix has worked and the Samsung Tech has agreed there is an issue. But customer support keeps giving us the runaround and says that because the fixes haven't worked than it must be that the specifications are right and it's just an issue with the 3D that is what it is. I have had other 3D TVs and not had this problem. Samsung translation is either, "We don't care to deal with it" or "Our standard for quality on a top of the line plasma is lower than those of a cheaper 3D television." Because of the poor customer service and addressing of the 3D glitch, I would never recommend this or any other Samsung product. Disappointing.

My PN60E7000 must have a problems as I do not have this problem?
post #2124 of 4158
Quote:
Originally Posted by Cattledog View Post

Here's the interesting part:
"The good news is that we didn’t actually see this issue with real film content during testing, but of course, if it’s there in a test sequence, it’s possible that it will show up. "
CD

It is not that tough to get it to ''show up''. Just put on some hockey. It is constant.

Also does it (to a much lesser degree) in certain light to dark scenes. Like when the camera pans from the ground to the sky.
post #2125 of 4158
Hello,

Just got my E8000 on Friday thought I would post about it.



This post is a bit of a VT50 vs E8000; if that might strike up some emotion or bad thoughts please skip to the next post


Just thought I would post my experience with my 64" E8000 thus far also someone who owned a 65" VT50. But the posterization was too much for me on some material. And the color is not as good as reviewed with an RGB source.

VT50 AR filter is something to behold, it's just amazing. The E8000 is very good, but it's not as effective as the VT50.

Color wise the E8000 is just better, I've done FULL color tracking on both, i.e. 25,50,75,100% saturation readings not just checking 100% or 75%. The VT50 just does weird things with RGB over HDMI especially /w cyan. On the E8000 everything tracked close to straight and hit the targets much better than the VT50 when you factor in luminance errors. Also as luminance (brightness) increases and you start getting the ABL to get aggressive the VT50 falls off and color gets weird. The E8000 is VERY good color wise, it's just amazing honestly. Once I finish breaking the TV in I'll post some color tracking graphs.

Contrast, the VT50 wins here but mostly due to the AR coating. The VT50's .002 blacks are just barely noticeably better. The E8000 gets VERY dark, I'm only 3 days into the TV and it keeps getting darker. The big difference is the blacks seem to float just a tiny bit on the E8000. My phosphors are still new and they're still breaking in, shots that go to black take a second or so to fully stabilize I've noticed. Once they do the E8000 is VERY dark, fantastic.

Dithering... the E8000 just does SO much better here. Not even worth much of a discussion. Anyone who's spent time with both panels will see the difference. Granted from any good seating position the VT50 only shows it occasionally.

Posterization: I saved 10 different movies I DVR'd to compare. There's a lot of scenes where the VT50 would drop details and would not have good gradients. Especially noticeable in faces. I've never had a scene look like this on the E8000. Since I watch mostly cable (U-verse; which BTW calibrates excellent on this TV it looks fantastic) I was going crazy with faces/details going soft on the VT50.

Video processing: On the VT50 I had to have my AVR (Pioneer VSX-33) do the processing (sharpness/chroma fixes) because the VT50's processing is pretty lack luster. Unfortunately I was pushing all of my AVR controls to the max to get it to look decent with cable SDTV and HDTV lite. On the E8000 the difference was HUGE, the E8000 can make sub BR material look close to BR even with sharpness down around 10. There are no major posterization errors on the E8000, and not much dithering. Watching a DVD (sent 720x480p progressive to the TVs) the difference was easily seen. The VT50 makes it look soft and just funky at times. The E8000 looked fantastic, almost HD like but not quite. Either way it looked excellent I was once again enjoying my DVDs (I wanted to watch the original "total recall" but I couldn't sit through it on the VT50).

Brightness pops; the VT50 exhibited some popping in darker shades (interesting most haven't noticed it but I've seen it on every VT50 I've looked at). I'd get a strobing effect (in very dark shades which would suddenly flicker to brighter). On the E8000 I notice the ABL more, but neither was a deal breaker really. Just quirks... ALL plasmas have dynamic brightness... just the way it is.

96hz/Cinema smooth. The E8000 is better here again too, the VT50 flickers a lot in any mode but 60hz. Cinema smooth looks great although I have yet to view it in total darkness.

Shadow detail; the VT50 is better here. But it's just a subtle difference and actually when the TV has bad posterization it's worse IMO. Actually kinda neat how Panasonic can manage the details but also keep it not looking murky (with a good source).

IR; VT50 I could read the words "Menu" on top left of the TV and "Return" bottom left in slides or white screen. Which never went way after 40 days of ownership (and trying to get rid of it). I did my calibration with "Control Cal" which means I rarely had the TVs menu up. The E8000 I can't say yet but so far I have seen no IR from menus or even the color slides when I checked the CMS calibration.

3d: E8000 is noticeably better. Too much flicker and cross talk on the VT50. Granted 48hz mode on the VT50 improved things a bit the flicker was too much.

So far I'm very happy I switched. I DO really miss the AR coating on the VT50 it was magical during the day to make good blacks. But for me that didn't make up all of the things I believed were short comings on the TV.

Some notes with my brief ownership...

The E8000 is plenty bright! Also of note "standard" mode is about 1fL brighter than movie mode with the same settings. I measured 44fL with 15% windows; 20 cell, 90 contrast in standard mode. I only calibrated the CMS as I'm still waiting for the panel to break in further the grayscale is very close out of the box. I was just eager to see how well it could be dialed in and I couldn't resist doing a quick tracking test smile.gif

Anyway, just my 2 cents after switching... I'll post some calibration data in a couple of weeks including full color tracking YCrCb 4:2:2 and RGB 4:4:4. I hope I didn't pee in anyones cheerios with my cross comparison. I have a nasty sinus headache as I'm typing this, so hopefully I project myself correctly smile.gif
Edited by SiGGy - 7/29/12 at 4:49pm
post #2126 of 4158
I received my new Samsung PN60E7000 3D Plasma TV last week; and I have yet to get any source to be recognized properly through the HDMI connections, except intermittently. It always recognizes my DirecTV box (with a lag), but it has problems recognizing my Samsung blu ray player and Dune Base. I purchased this TV to replace a PN59D7000. The PN59D7000 never had any problems with any of these sources. I have purchased new cables and tried all settings including resets of all sources and the TV itself. It works fine with a component cable. Has anyone else heard of/experienced these problems with this model?
post #2127 of 4158
Quote:
Originally Posted by typrsn View Post

I received my new Samsung PN60E7000 3D Plasma TV last week; and I have yet to get any source to be recognized properly through the HDMI connections, except intermittently. It always recognizes my DirecTV box (with a lag), but it has problems recognizing my Samsung blu ray player and Dune Base. I purchased this TV to replace a PN59D7000. The PN59D7000 never had any problems with any of these sources. I have purchased new cables and tried all settings including resets of all sources and the TV itself. It works fine with a component cable. Has anyone else heard of/experienced these problems with this model?
You either have a setup problem that you've missed, or your HDMI board is defective. More than likely if it's a setup problem, it's in the display settings.
post #2128 of 4158
Quote:
Originally Posted by htwaits View Post

You either have a setup problem that you've missed, or your HDMI board is defective. More than likely if it's a setup problem, it's in the display settings.

Thanks for responding so promptly. Any idea what the setup problem could be?
post #2129 of 4158
Quote:
Originally Posted by SiGGy View Post

Hello,
Just got my E8000 on Friday thought I would post about it.


This post is a bit of a VT50 vs E8000; if that might strike up some emotion or bad thoughts please skip to the next post

Just thought I would post my experience with my 64" E8000 thus far also someone who owned a 65" VT50. But the posterization was too much for me on some material. And the color is not as good as reviewed with an RGB source.
VT50 AR filter is something to behold, it's just amazing. The E8000 is very good, but it's not as effective as the VT50.
Color wise the E8000 is just better, I've done FULL color tracking on both, i.e. 25,50,75,100% saturation readings not just checking 100% or 75%. The VT50 just does weird things with RGB over HDMI especially /w cyan. On the E8000 everything tracked close to straight and hit the targets much better than the VT50 when you factor in luminance errors. Also as luminance (brightness) increases and you start getting the ABL to get aggressive the VT50 falls off and color gets weird. The E8000 is VERY good color wise, it's just amazing honestly. Once I finish breaking the TV in I'll post some color tracking graphs.
Contrast, the VT50 wins here but mostly due to the AR coating. The VT50's .002 blacks are just barely noticeably better. The E8000 gets VERY dark, I'm only 3 days into the TV and it keeps getting darker. The big difference is the blacks seem to float just a tiny bit on the E8000. My phosphors are still new and they're still breaking in, shots that go to black take a second or so to fully stabilize I've noticed. Once they do the E8000 is VERY dark, fantastic.
Dithering... the E8000 just does SO much better here. Not even worth much of a discussion. Anyone who's spent time with both panels will see the difference. Granted from any good seating position the VT50 only shows it occasionally.
Posterization: I saved 10 different movies I DVR'd to compare. There's a lot of scenes where the VT50 would drop details and would not have good gradients. Especially noticeable in faces. I've never had a scene look like this on the E8000. Since I watch mostly cable (U-verse; which BTW calibrates excellent on this TV it looks fantastic) I was going crazy with faces/details going soft on the VT50.
Video processing: On the VT50 I had to have my AVR (Pioneer VSX-33) do the processing (sharpness/chroma fixes) because the VT50's processing is pretty lack luster. Unfortunately I was pushing all of my AVR controls to the max to get it to look decent with cable SDTV and HDTV lite. On the E8000 the difference was HUGE, the E8000 can make sub BR material look close to BR even with sharpness down around 10. There are no major posterization errors on the E8000, and not much dithering. Watching a DVD (sent 720x480p progressive to the TVs) the difference was easily seen. The VT50 makes it look soft and just funky at times. The E8000 looked fantastic, almost HD like but not quite. Either way it looked excellent I was once again enjoying my DVDs (I wanted to watch the original "total recall" but I couldn't sit through it on the VT50).
Brightness pops; the VT50 exhibited some popping in darker shades (interesting most haven't noticed it but I've seen it on every VT50 I've looked at). I'd get a strobing effect (in very dark shades which would suddenly flicker to brighter). On the E8000 I notice the ABL more, but neither was a deal breaker really. Just quirks... ALL plasmas have dynamic brightness... just the way it is.
96hz/Cinema smooth. The E8000 is better here again too, the VT50 flickers a lot in any mode but 60hz. Cinema smooth looks great although I have yet to view it in total darkness.
Shadow detail; the VT50 is better here. But it's just a subtle difference and actually when the TV has bad posterization it's worse IMO. Actually kinda neat how Panasonic can manage the details but also keep it not looking murky (with a good source).
IR; VT50 I could read the words "Menu" on top left of the TV and "Return" bottom left in slides or white screen. Which never went way after 40 days of ownership (and trying to get rid of it). I did my calibration with "Control Cal" which means I rarely had the TVs menu up. The E8000 I can't say yet but so far I have seen no IR from menus or even the color slides when I checked the CMS calibration.
3d: E8000 is noticeably better. Too much flicker and cross talk on the VT50. Granted 48hz mode on the VT50 improved things a bit the flicker was too much.
So far I'm very happy I switched. I DO really miss the AR coating on the VT50 it was magical during the day to make good blacks. But for me that didn't make up all of the things I believed were short comings on the TV.
Some notes with my brief ownership...
The E8000 is plenty bright! Also of note "standard" mode is about 1fL brighter than movie mode with the same settings. I measured 44fL with 15% windows; 20 cell, 90 contrast in standard mode. I only calibrated the CMS as I'm still waiting for the panel to break in further the grayscale is very close out of the box. I was just eager to see how well it could be dialed in and I couldn't resist doing a quick tracking test smile.gif
Anyway, just my 2 cents after switching... I'll post some calibration data in a couple of weeks including full color tracking YCrCb 4:2:2 and RGB 4:4:4. I hope I didn't pee in anyones cheerios with my cross comparison. I have a nasty sinus headache as I'm typing this, so hopefully I project myself correctly smile.gif

Hello I'm new to caliberation. I bought the PN51E8000 3months ago and I would like to know the best picture settings to use for playing Video games,watching cable in HD,also to watch bluray movies?
post #2130 of 4158
Quote:
Originally Posted by badboy808 View Post

Hello I'm new to caliberation. I bought the PN51E8000 3months ago and I would like to know the best picture settings to use for playing Video games,watching cable in HD,also to watch bluray movies?

Start here

http://forums.cnet.com/7723-19410_102-561058/samsung-pn60e8000-picture-settings/?tag=StickyWin_1334693678140;createThreadPopup
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