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Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 106

post #3151 of 4279
You'd have a hundred fold improvement just switching it from Dynamic (never use that) to Movie mode. Warm 2, or 1. Turn the sharpness down and the rest at default - for starters.

Play around with it and see what you like, but for the love of Pete, get it out of dynamic mode. smile.gif
post #3152 of 4279
Quote:
Originally Posted by TommmyJ View Post

Thanks very much for the information Dan. I phoned Samsung and the guy tells me to turn the tv up to 15 and see if I can still hear it over the tv volume. I am like that is pretty loud for a benchmark, what about quiet scenes in movies and stuff? Then I tell him about the discoloration and he tells me to go to panel diagnostic which all that is, is a picture of a beach with a blue sky. He asked me if I could still see it and I said ya. What kind of diagnostic is that?
Get this when I told the rep about the greenish tint he said something about the TV leaking or something. I can remember exactly what he said but I am pretty sure the tv isn't leaking gases or anything just discolored for some reason.
The store manager has forwarded this issue to a Samsung rep and they are supposed to be calling me here. I am willing to see what they say as I am tired of returning Panasonic's due to defects and then now the Samsung. I just don't think they really care what is going out the door to the consumer anymore, how could they?
Here is what the screen looks like. It is hard to capture on camera. Mine is wall mounted though and the sound is really directional as there is a wave of sound at a certain height. My Tv is within 30 days so I could just exchange it to the store as well but not sure if I should just let Samsung try something first or not.

Your quickest solution is to exchange it at the store. It's likely that many of your problems will go away, and you still have the option to have Samsung replace the panel if you have additional issues. If you elect to talk to Samsung, don't let them convince you that pinkish snow (even though it's barely detectable) is acceptable. I've calibrated three of these panels, and the last one (looks very much like yours and being replaced tomorrow) gives results that are significantly different depending on where I locate the probe. Unacceptable...

When you mounted your TV, did you screw the plastic mounting onto the back of the TV? I don't have buzzers (wall mounted without the mounting bracket) so I can't trouble shoot yours. From what I've read, and from reports on older Sammy plasmas, the buzzing sounds like mechanical part-on-part vibration and not electrical, suggesting something is loose or needs a gasket of sorts. The plastic mounting piece is the most likely culprit based on location and type of noise. Admittedly, just a guess...

Dan
Edited by ellisda1 - 12/20/12 at 4:08am
post #3153 of 4279
Quote:
Originally Posted by badboy808 View Post

I have a PN51E8000 still under warranty. I was wondering if I have a issue and have have to send my TV back samsung what process do I have to go through. Do they send UPS to pick it up or do I have to drop it off some where etc.?
Samsung won't take the TV back. They'll send a local repair tech to replace the panel. As I mentioned previously, call them, expect to talk to an idiot for 30 minutes, be persistent, patient, and polite. Panel replacement is quick and painless. Quicker and less painless (but may not be a solution) is to return the TV to the seller for an exchange if you're within the return window (and you can still have Samsung do repairs until the warranty expires).

Dan
post #3154 of 4279
Dan, I just mounted the brackets to the 4 holes higher up on the back. I didn't use any part of included stand or anything. Even when you listen to the back of the set or near the screen with your ear it isn't overly loud but seems to project or amplify out at farther away locations. I would be very curious to see if there are 64E8000's that don't have the pinkish hue to them. It seems to be quite prevalent on these tv's. But you are saying that 2 out of the 3 that you have calibrated didn't have the pink color?
post #3155 of 4279
I know as far as the buzzing when I first turned it on I wasn't expecting it to be so loud or in your face. I had heard about the complaints but didn't know what to expect.
post #3156 of 4279
Quote:
Originally Posted by TommmyJ View Post

Dan, I just mounted the brackets to the 4 holes higher up on the back. I didn't use any part of included stand or anything. Even when you listen to the back of the set or near the screen with your ear it isn't overly loud but seems to project or amplify out at farther away locations. I would be very curious to see if there are 64E8000's that don't have the pinkish hue to them. It seems to be quite prevalent on these tv's. But you are saying that 2 out of the 3 that you have calibrated didn't have the pink color?

I've calibrated 2 E8000s (both are the 51 inch version) - returned one because of some stuck pixels, and have one waiting for panel replacement (uniformity issue). The first panel had no uniformity issues. Previous plasmas I've had/calibrated did not have discoloration/uniformity issues, and none were buzzers.

Dan
post #3157 of 4279
That makes me hopeful that I can find a good one. Thanks
post #3158 of 4279
Quote:
Originally Posted by badboy808 View Post

Same problem here I have the PN51E8000. And I cant find any caliberation settings excepts cnet's. I've had my TV since may and I keep it on Dynamic for playing video games bluray etc. pm me if you find anything.

So I messed around with my buddy's 64 E8000 last night and tried out the CNET settings and they looked washed out.... pretty unimpressive as I assumed they would be based on other people's comments.

I tested out the ones provided on plasma tv buying guide . com and they made the picture look pretty darn good.... There is no color space info offered so I left that set at AUTO and used the CNET White balance settings.... I used the 10p White Balance #'s from the plasma tv web site. (NOTE: EDIT OUT THE SPACES FOR THAT WEBSITE, forum made it all ****'s)

Upped the cell light to 20 & sharpness to 27 and the PQ looked night and day better than the CNET settings did.

One other trick I have learned on my 64D8000 is that for regular TV or movies, watch in WARM2 but for any sports switch the setting to STANDARD and the picture looks great.

Far from real calibrating, but it makes the picture look impressive enough for me. Try it out and let me know how it works on your 51E8000.

Cheers!
Edited by ksigdawg - 12/20/12 at 9:10am
post #3159 of 4279
Quote:
Originally Posted by iBoB View Post

Update on the cycling off/on issue. I did the manufacturers troubleshooting instructions. Unplug the display while it is on, leave unplugged for 30 seconds, then plug back in. Seems to work for now. I'll post any changes.

I did that the first time it happened and it was ok for 9 days. Then it started doing it again. I have heard that the wifi might make the issue worse, but who knows. Service tech is coming Monday we will see what he has to say.
post #3160 of 4279
What is taking Samsung so long to fix the stupid Smart Hub "flash" 2mins after I turn my TV on. This is really getting annoying.
post #3161 of 4279
4ujage5a.jpga7evu8e3.jpg

Heres my proof for serious image burn. 100games nhl 13, 350 hours other material, and this is happening. Cell light @14, no superbright contrasts. I think this is huge point for any gamer considering these plasmas, because the problem really exists. And people here have been really skeptic about harsh ir when talking about these models. After 3 greatest tv:s from samsung's plasma categories (63c7005, 64d8005, 6438005) i feel that im forced to buy led next time, and get the slap to the face from quality.

Sent from my GT-N7100 using Tapatalk 2
post #3162 of 4279
Left upper corner, in first picture.

Sent from my GT-N7100 using Tapatalk 2
post #3163 of 4279
Quote:
Originally Posted by morpheus200 View Post

I did that the first time it happened and it was ok for 9 days. Then it started doing it again. I have heard that the wifi might make the issue worse, but who knows. Service tech is coming Monday we will see what he has to say.

I think the wifi being involved might have merit. This time I plugged in the ethernet before turning it on, didn't get any power cycling so far. I'll keep testing both ways to see if there's a pattern.
post #3164 of 4279
Quote:
Originally Posted by cchaou View Post

4ujage5a.jpga7evu8e3.jpg

Heres my proof for serious image burn. 100games nhl 13, 350 hours other material, and this is happening. Cell light @14, no superbright contrasts. I think this is huge point for any gamer considering these plasmas, because the problem really exists. And people here have been really skeptic about harsh ir when talking about these models. After 3 greatest tv:s from samsung's plasma categories (63c7005, 64d8005, 6438005) i feel that im forced to buy led next time, and get the slap to the face from quality.
Sent from my GT-N7100 using Tapatalk 2

I love the overall performance of my E7000. But I have to be very careful since I had some stubborn IR as well. Fact is IR is an issue not to be taken lightly regardless of plasma make and model. Ultimately one has to consider viewing habits and needs when choosing between plasma and LCD/LED.
post #3165 of 4279
Quote:
Originally Posted by htwaits View Post

You seem to be new here so I don't know you. I do know something about CNET and Jeff (UMR). I'll go with Jeff's judgment where display functions are concerned. Don't expect anyone to prove anything. smile.gif

+1
There is no chance Jeff is wrong .
post #3166 of 4279
My 2c..

Exchanged my first set due to some very evident uniformity issues and 3 dead pixels... Second set had much better screen overall and 2 bad pixels..kept it

DVR'd some hockey and basketball for Flashing Screen complainers out there... IF you go FRAME BY FRAME, you will see your picture flash in one frame and NOT the next...forwards and backwards..therefore NOT the TV adjusting but the source material ie A PHOTO flash lighting up the arena and being reflected off the ice, backboards etc..

I am not a hockey fan but a race fan and photographer: If you see the PRO photographers they use a MEGA flash that can light up a race car at 100 yards in the dark... eek.gif
post #3167 of 4279
Quote:
Originally Posted by badboy808 View Post

Same problem here I have the PN51E8000. And I cant find any caliberation settings excepts cnet's. I've had my TV since may and I keep it on Dynamic for playing video games bluray etc. pm me if you find anything.
really? never use dynamic, ever. it is bad for plasmas, and causes IR. for video games go to the menu > system > general > game mode ON
post #3168 of 4279
Quote:
Originally Posted by qwknuf6 View Post

+1
There is no chance Jeff is wrong .
Jeff is both right and wrong. Does this TV interpolate frames? No. Does 24p content appear smoother than film? Yes, due to 96hz 4:4 pulldown.
post #3169 of 4279
Quote:
Originally Posted by umr View Post

A hu
An observation by me is far more than a hunch. It is a mistake to dismiss an experienced persons observations so cavalierly.
Point taken Jeff. Your keen eyes say that it is smoother than film. I agree with you there. I am having a hard time swallowing the whole interpolation thing. I would need solid scientific evidence for that one. but again, I do not disreguard your observations when compared with film.
Edited by Icon13 - 12/25/12 at 4:50pm
post #3170 of 4279
Anyone read the article posted today about Samsung unveiling a new Smart Hub?

Looks like existing models will be able to take advantage of it...

http://www.slashgear.com/samsung-smart-tv-set-for-ui-refresh-at-ces-2013-26262174/
Edited by slumpey - 12/26/12 at 11:53am
post #3171 of 4279
Did they ever get MLB.TV to work on this thing?
post #3172 of 4279
Quote:
Originally Posted by Icon13 View Post

really? never use dynamic, ever. it is bad for plasmas, and causes IR. for video games go to the menu > system > general > game mode ON

Then why do they have that mode? To me it looks the most colorful/best so far.
post #3173 of 4279
Quote:
Originally Posted by badboy808 View Post

Then why do they have that mode? To me it looks the most colorful/best so far.
If you prefer vivid, bright colors that pop, you can still use Standard Mode and adjust to your preferences. In Standard Mode, you can still turn the Cell Light all the way up to 20 if you prefer, and adjust the brightness, contrast, and colors accordingly. Plus you have more custom controls in Standard Mode, such as White Balance, Darkness, and Gamma. Believe me, you can still make this TV very bright and have colors that pop in Standard Mode. Overall it will look much better than Dynamic. Plus the Service Menu presets are much brighter on this model than the C7000 and D7000, as the E series is very bright with a higher contrast. Please try Standard Mode in Picture area and go into Advanced Settings menu which is not available in Dynamic Mode. Truly it will produce better results and more desireable picture quality.
post #3174 of 4279
I just purchased a PN51E7000 from Best Buy. This is going to be my first plasma and first Samsung and am hoping for a good experience. I ordered it online for in store pickup, so it should be ready in a little while. Any suggestions for break-in and initial setup?

Update: Order was cancelled because the store didn't have any stock (despite the website indicating otherwise). I guess I'll be having it shipped to my house.
Edited by LTE15 - 12/27/12 at 1:28pm
post #3175 of 4279
Are any of you guys inspecting your sets for dead/stuck pixels? If so, what are you seeing?

I am now awaiting the arrival of my third 51E7000 in one month because I refuse to accept a unit with dead pixels (each has had 3-5), particularly since my two outgoing plasmas are devoid of this issue.
post #3176 of 4279
Got the off/on cycling issue fixed on the E8000.smile.gif The tech replaced both the power board and the main board. So far no issues. I also have not seen the smart hub popup momentarily as some have mentioned but I was seeing it before the boards were replaced. I am wondering if I got a revised version of either board. The tech had no idea.
post #3177 of 4279
Quote:
Originally Posted by badboy808 View Post

I have a PN51E8000 still under warranty. I was wondering if I have a issue and have have to send my TV back samsung what process do I have to go through. Do they send UPS to pick it up or do I have to drop it off some where etc.?

I just had mine serviced in the house to replace a power board and main board. I would think they would prefer to fix the TV onsite if possible. These TVs are designed to be repairable on site. There isn't much to replacing boards or even the whole panel if neccessary.
post #3178 of 4279
Quote:
Originally Posted by badboy808 View Post

Same problem here I have the PN51E8000. And I cant find any caliberation settings excepts cnet's. I've had my TV since may and I keep it on Dynamic for playing video games bluray etc. pm me if you find anything.

I used the CNET and the picture looks great to me. Try the settings first. What others dislike you may prefer.
post #3179 of 4279
Quote:
Originally Posted by Millionaire2K View Post

What is taking Samsung so long to fix the stupid Smart Hub "flash" 2mins after I turn my TV on. This is really getting annoying.

Mine has quit doing it since the power and main boards were replaced. Possibly you need a revised hardware version of the main board. But the tech could not tell if the boards he was putting in my set were revised or not.
post #3180 of 4279
Quote:
Originally Posted by morpheus200 View Post

Got the off/on cycling issue fixed on the E8000.smile.gif The tech replaced both the power board and the main board. So far no issues. I also have not seen the smart hub popup momentarily as some have mentioned but I was seeing it before the boards were replaced. I am wondering if I got a revised version of either board. The tech had no idea.

Good news. I got the service tech coming in this Friday for the same issue.
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