I have a service call set for tomorrow to replace the motherboard of my endlessly On-Off-On-Off-On-Off PN60E8000. Like the others, it happened at the end of the firmware update when the set turns off then on again normally
but in this case did/does nothing else. The cycle takes about 30 seconds & I'm able to use the remote (or toggle switch) for only about 6 of those seconds - not long enough to check the update status. I only got the set in mid-January (a generous replacement for a glitchy D7000) & had just finished up 200 hr break-in. This was my first update on this set and though I don't remember the exact firmware version, I think it was 1041 being updated to 1046. I hope I don't have to live in fear of a recurrence with future updates.
A few questions: I understand that each panel is factory calibrated, if so will the replacement of the motherboard potentially affect colour balance? I had not calibrated it yet, but out-of-the box movie mode was pretty darn accurate.
And, since this was a Samsung replacement that came just as my D7000 was about to fall out of warranty I'm not sure what the warranty status of this new E8000 should be. When I called in with this problem Samsung seemed to say both that I had 15 months warranty (for having registered the E8000 online), and
that I had no further warranty as we're now a full year since my original purchase. To be honest, both scenarios seem fair to me. Does anyone know the normal warranty policy for Samsung replacements?
I can't wait to getting back to loving my E8000 -- as soon as it stays on long enough to let me!