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Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 118

post #3511 of 4156
2/10/13 at 11:27am
can anyone give me some advice.... suggestions between these two blu ray players to go with e7000 tv? sony bdp-s590 or samsung bd-s5900??

or recommendations up to around $175ish? thanks so much!
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post #3512 of 4156
2/10/13 at 11:29am
Quote:
Originally Posted by Icon13 View Post

Agree to disagree. All plasmas buzz. I am on my fourth Samsung plasma in 2 years, and none of them could I hear a buzz at my old place; none were wall mounted. I can hear it at my new place, but do not find it that distracting. Just because you do not hear it, does not mean it is not there, wall mounted or not. The buzz is very case sensitive to the environment. Be happy your current viewing environment cancels the sound well, just as my former one did too.

Trust me, it is the strangest noise. If you turn your head 2 inches to the left or right, it is completely gone. But, once you hit that sweet spot, there it is again. Sometimes I move my head back and forth, like hitting a mute button on and off. And just a few inches too. But never at my old house.

After purchasing my 51E8000 back in November and experiencing the annoyance that is the Plasma Buzz I have been listening to every plasma television I come in contact with. (Being a cable technician I get to listen to quite a few on a daily basis that are both on stands and wall mounted.)

While I agree with you that all plasma's buzz, not all plasma's do so at an audible volume with your ear farther than a few centimeters away. My 51E8000 was what I considered to be a buzzer. It could be heard as far as 15 feet away and was damn near maddening with your ear up against it. I initially had it wall mounted, until I read that having it farther from the wall could help alleviate the buzzing volume. Sadly, that had no effect.

I've come across a few plasma sets that I really had to try to hear a buzz out. I had to put my ear right up against it and actually hear around for the sound. I don't consider those select few to be buzzers. Yes, they buzz, but anything with an electrical current running through it buzzes. If I can't hear it unless I really try to hear it, it's not a buzzer. IMO.

Having said that, I am REALLY hoping the F8500 doesn't buzz. I'm excited for the improvements they claim to have made on the plasma panel. biggrin.gif
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post #3513 of 4156
2/10/13 at 12:08pm
Quote:
Originally Posted by ljmart View Post

can anyone give me some advice.... suggestions between these two blu ray players to go with e7000 tv? sony bdp-s590 or samsung bd-s5900??

or recommendations up to around $175ish? thanks so much!
panasonic 220 you can get it for 119.99 at bestbuy
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post #3514 of 4156
2/10/13 at 12:31pm
Quote:
Originally Posted by ljmart View Post

can anyone give me some advice.... suggestions between these two blu ray players to go with e7000 tv? sony bdp-s590 or samsung bd-s5900??

or recommendations up to around $175ish? thanks so much!

I have the Samsung BD-E5900, no complaints. The quick start is pretty nice too. Can get it on amazon for $110.
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post #3515 of 4156
2/10/13 at 5:41pm
I have a service call set for tomorrow to replace the motherboard of my endlessly On-Off-On-Off-On-Off PN60E8000. Like the others, it happened at the end of the firmware update when the set turns off then on again normally but in this case did/does nothing else. The cycle takes about 30 seconds & I'm able to use the remote (or toggle switch) for only about 6 of those seconds - not long enough to check the update status. I only got the set in mid-January (a generous replacement for a glitchy D7000) & had just finished up 200 hr break-in. This was my first update on this set and though I don't remember the exact firmware version, I think it was 1041 being updated to 1046. I hope I don't have to live in fear of a recurrence with future updates.

A few questions: I understand that each panel is factory calibrated, if so will the replacement of the motherboard potentially affect colour balance? I had not calibrated it yet, but out-of-the box movie mode was pretty darn accurate.

And, since this was a Samsung replacement that came just as my D7000 was about to fall out of warranty I'm not sure what the warranty status of this new E8000 should be. When I called in with this problem Samsung seemed to say both that I had 15 months warranty (for having registered the E8000 online), and that I had no further warranty as we're now a full year since my original purchase. To be honest, both scenarios seem fair to me. Does anyone know the normal warranty policy for Samsung replacements?

I can't wait to getting back to loving my E8000 -- as soon as it stays on long enough to let me! tongue.gif
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post #3516 of 4156
2/10/13 at 10:16pm
Quote:
Originally Posted by tbris84 View Post

Quote:
Originally Posted by ljmart View Post

can anyone give me some advice.... suggestions between these two blu ray players to go with e7000 tv? sony bdp-s590 or samsung bd-s5900??

or recommendations up to around $175ish? thanks so much!

I have the Samsung BD-E5900, no complaints. The quick start is pretty nice too. Can get it on amazon for $110.

I have the s590 with my 51e7000 and i love it no issues at all.
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post #3517 of 4156
2/10/13 at 11:41pm
Quote:
Originally Posted by ljmart View Post

can anyone give me some advice.... suggestions between these two blu ray players to go with e7000 tv? sony bdp-s590 or samsung bd-s5900??

or recommendations up to around $175ish? thanks so much!

Get a Playstation 3
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post #3518 of 4156
2/11/13 at 8:43am
I got the Panasonic 220 yesterday at Best Buy for $92.99. They had it marked $149 at the store, but their website shows the 92.99
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post #3519 of 4156
2/11/13 at 9:17am
Quote:
Originally Posted by getbigg21 View Post

I got the Panasonic 220 yesterday at Best Buy for $92.99. They had it marked $149 at the store, but their website shows the 92.99
Costco has this for 79.99.
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post #3520 of 4156
2/11/13 at 4:54pm
UPDATE: Well I guess it was to be expected, but just before the tech arrived -- after four days unplugged & undisturbed, I powered up the E8000 and...it stayed on. Prior to this it had been endlessly powering on & off (whenever plugged in) for four full days. Tech replaced the motherboard anyway - just to be safe, but advised that I keep his number handy since it could also be an issue with the power supply.

For what it's worth, the system did show that the 1046.2 firmware upgrade had taken effect. And, it seemed to have a slightly pinkish cast (before the motherboard replacement), but that was in bright daylight, and I've been watching everything on a notebook for the past week so I'll wait till tonight in ideal viewing atmosphere to try and judge if there was any colour shift.

And again, if anyone here knows the standard warranty policy for a Samsung replacement unit I'd really appreciate the info! (New set arrived from Samsung 1 year and 1 week after original original unit was purchased so either the warranty was timed to my purchase or it gets a reset with the new unit but I'm unclear as to which would be standard practice.)
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post #3521 of 4156
2/11/13 at 7:46pm
I don't know about Samsung's Policy so check with them, but whenever the company I used to work for would replace one of our items the warranty period would begin anew with the replacement item. If you got a replacement item on, for example, June 1, 2013, you would have a full one year warranty regardless of the past product. You would be eligible for extended purchase plans etc.
Edited by boondongle - 2/13/13 at 1:30pm
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post #3522 of 4156
2/11/13 at 8:51pm
Thanks Boondongle!

And now to UPDATE #2 aka: Dead Again I was able to watch one movie before turning the set off for an hour or so. And that was just enough time to drag it back into Off-On purgatory. So a change of mother board ain't the fix. frown.gif

To summarize my previous posts, here's the rundown in point form:

1 Update firmware from 1041 to 1046.2 and the unit went into permanent on-off cycle. Unplugging the unit for 3 minutes - 30 minutes - overnight had no effect. (N.B. This was the first update, I received it mid-January, and only just finished 200 hr break-in.)

2. After being unplugged for a full 4 days it did come back to life and I was able to turn it on and off a couple of times in the couple of hours before the tech arrived. (though possibly a new pink cast to the image/whites.)

3. Motherboard replaced & firmware updated to 1046.2 via USB & everything was working normally for about 2.5 hours until I turned it off.

4. About 1-2 hours after step #3 I turned it on again & it's back to the same off-on cycle.

I'll call the tech tomorrow; next step is probably replacing the power supply but no telling if that's really the root of this.
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post #3523 of 4156
2/12/13 at 12:48am
I am starting to think Samsung should get out of the plasma business.

I purchased a D7000 in Jan 2012. At the time there was no fix for the infamous brightness pops; aka FBR. I recieved a usb upgrade, 1014.6, from Samsung, but it did nothing since the current FW at the time was 1015 and these sets cannot be officially downgraded. By this point the FBR had gradually gotten worse as the panel aged. I applied Zoyd's logic board update, and while it improved the problem, it did not fix it as it continued to get worse until the black levels flickered.

I got a panel replacement in June 2012. FBR was present. I immediatley updated the logic board, and the pops were completely gone. I did however notice a pink hue from top to bottom, left of center screen. I called Samsung and received anothe replacement panel, and applied the update. Fixed... or so I thought.

October 2012: return of the pops with a vengeance. Over time the pops returned as the panel aged, and eventually got to the flickering point again, including in material that it was not previously present. This was the same behavior observed on panel #1. I have a hunch my first panel was never able to fully rid of the pops because it had already aged past the threshold where the fix is effective by the time I applied the fix. I called Samsung and received an E7000 to replace my D7000.

I have never seen a single brightness pop on my E series... until Sunday. I was watching Walking Dead and in a particular scene, during a particular camera shot, the black levels popped from a rich black to dark gray. I played it back a few times to be sure. Yup, there it is. POP. I am hoping that this is just an isolated inncident. If not, they will slowly start appearing more and more frequently as the panel ages just as two D7000s did.

And no, it has nothing to do with power issues, or a bad satellite signal because I just moved 2 weeks ago. I am also not the only person to observe the return/existance of the FBR pops on the D series.
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post #3524 of 4156
2/12/13 at 6:16am
Quote:
Originally Posted by JoeTO View Post

I have a service call set for tomorrow to replace the motherboard of my endlessly On-Off-On-Off-On-Off PN60E8000. Like the others, it happened at the end of the firmware update when the set turns off then on again normally but in this case did/does nothing else. The cycle takes about 30 seconds & I'm able to use the remote (or toggle switch) for only about 6 of those seconds - not long enough to check the update status. I only got the set in mid-January (a generous replacement for a glitchy D7000) & had just finished up 200 hr break-in. This was my first update on this set and though I don't remember the exact firmware version, I think it was 1041 being updated to 1046. I hope I don't have to live in fear of a recurrence with future updates.

A few questions: I understand that each panel is factory calibrated, if so will the replacement of the motherboard potentially affect colour balance? I had not calibrated it yet, but out-of-the box movie mode was pretty darn accurate.

And, since this was a Samsung replacement that came just as my D7000 was about to fall out of warranty I'm not sure what the warranty status of this new E8000 should be. When I called in with this problem Samsung seemed to say both that I had 15 months warranty (for having registered the E8000 online), and that I had no further warranty as we're now a full year since my original purchase. To be honest, both scenarios seem fair to me. Does anyone know the normal warranty policy for Samsung replacements?

I can't wait to getting back to loving my E8000 -- as soon as it stays on long enough to let me! tongue.gif

I had Samsung replace the panel in my old D7000 when I had about a month of warranty left on the TV. They said that the new panel would be warrantied for 3 months from the date of install.
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post #3525 of 4156
2/12/13 at 9:37am
To clarify, if we replaced a part, the warranty would be 90 days or the remainder of the original warranty - whichever was longer. If we replaced the whole computer, then the warranty reset to the original manufacturer's warranty.

Just want to make sure, since someone got confused - check with Samsung….
Edited by boondongle - 2/13/13 at 1:30pm
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post #3526 of 4156
2/12/13 at 11:51am
Quote:
Originally Posted by boondongle View Post

To clarify, if we replaced a part, the warranty would be 90 days or the remainder of the original warranty - whichever was longer. If we replaced the whole computer, then the warranty reset to the original manufacturer's warranty.
We are discussing Samsung's policy and not your computer repair shop's. There is no correlation. I have had multiple repairs, and an entire replacement. You are correct about the 90 days vs the time left on the warranty. However, when you get a replacement set it is still the 90 days vs the time left on the warranty. I was at the end of mine and received the 90 days on my replacement E series since the time left on my original warranty on my D series was shorter. According to either the executive customer service rep or the exchange dept (forget which one), my warranty on my E series would be extended for another 3 months for a total of 6 months if I registered my product.
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post #3527 of 4156
2/12/13 at 2:18pm
Quote:
Originally Posted by ed3120 View Post

I'm on my second buzzing E7000 (I exchanged the first, which buzzed the same) It buzzes on the wall and it also buzzed when I plugged it in while it was still sitting in the styrofoam of the box that it came in. The second E7000 came with a dead pixel and Samsung is going to change the panel. I really hope that fixes the buzz. Other than that, I really like the TV.

Wait, they're changing out the panel for a single dead pixel? I have one as well, but unless they were bringing me a brand new unit, I don't think I'd bother with the hassle of getting the panel swapped, unless they could do it in-house.
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post #3528 of 4156
2/12/13 at 2:20pm
Oh, supposedly my crushed blacks problem is a documented problem with Plex(where all of my content comes from for the most part). I haven't tried an actual blu-ray with it, so hopefully there's a plex fix soon.
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post #3529 of 4156
2/12/13 at 2:31pm
Quote:
Originally Posted by Bigchingan View Post

Wait, they're changing out the panel for a single dead pixel? I have one as well, but unless they were bringing me a brand new unit, I don't think I'd bother with the hassle of getting the panel swapped, unless they could do it in-house.

Yeah, one pixel towards the bottom right of the screen, about 3 inches from the bottom. They are coming to my house to do the replacement. It should take about an hour.
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post #3530 of 4156
2/12/13 at 2:33pm
Quote:
Originally Posted by Bigchingan View Post

Oh, supposedly my crushed blacks problem is a documented problem with Plex(where all of my content comes from for the most part). I haven't tried an actual blu-ray with it, so hopefully there's a plex fix soon.

My E7000 crushes the blacks on anything videos that play through my PS3, streaming from PS3 media server.
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post #3531 of 4156
2/13/13 at 3:13am
Quote:
Originally Posted by Bigchingan View Post

Wait, they're changing out the panel for a single dead pixel? I have one as well, but unless they were bringing me a brand new unit, I don't think I'd bother with the hassle of getting the panel swapped, unless they could do it in-house.
You will recieve an in-house visit depending on where you live. Different companies are contracted for various regions. Some come to your house, and some do not.
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post #3532 of 4156
2/13/13 at 9:11am
Quote:
Originally Posted by ed3120 View Post

Yeah, one pixel towards the bottom right of the screen, about 3 inches from the bottom. They are coming to my house to do the replacement. It should take about an hour.

How long have you owned it, and did you just contact Samsung Support? Let me know how it goes. Basically, if the TV is as good as new. I live in the DC metro area, so I'm assuming they'd have someone come out.

Also, can you verify if the buzzing is the same afterwards? I'm assuming since they're only replacing the screen and not the internals that none of that will change.

Thanks!
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post #3533 of 4156
2/13/13 at 11:06am
Just got my 51E7000 from amazon yesterday, and love it! Excellent picture quality, no loud buzzing and great screen uniformity. The manufacture date was December 2012, so I don't know if that has anything to do with it. Maybe they fixed whatever was causing the loud buzzing. I'm opting to play pixar blu-rays on a loop to break it in rather than slides. So far though I'm a very happy camper
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post #3534 of 4156
2/13/13 at 12:41pm
Quote:
Originally Posted by Bigchingan View Post

How long have you owned it, and did you just contact Samsung Support? Let me know how it goes. Basically, if the TV is as good as new. I live in the DC metro area, so I'm assuming they'd have someone come out.

Also, can you verify if the buzzing is the same afterwards? I'm assuming since they're only replacing the screen and not the internals that none of that will change.

Thanks!

The buzz comes from the panel not the boards. That's just my opinion. Nothing is final until the macaca has spoken.
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post #3535 of 4156
2/13/13 at 1:15pm
Quote:
Originally Posted by ed3120 View Post

My E7000 crushes the blacks on anything videos that play through my PS3, streaming from PS3 media server.
I wast really happy with shadow detail in the blacks but adjusting the gamma worked wonders IMHO
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post #3536 of 4156
2/13/13 at 1:23pm
Quote:
Originally Posted by Icon13 View Post

We are discussing Samsung's policy and not your computer repair shop's. There is no correlation. I have had multiple repairs, and an entire replacement. You are correct about the 90 days vs the time left on the warranty. However, when you get a replacement set it is still the 90 days vs the time left on the warranty. I was at the end of mine and received the 90 days on my replacement E series since the time left on my original warranty on my D series was shorter. According to either the executive customer service rep or the exchange dept (forget which one), my warranty on my E series would be extended for another 3 months for a total of 6 months if I registered my product.

No **** sherlock.

I was giving an example of an industry warranty and never claimed it as a final answer. I worked for Apple behind the scenes, a computer shop - although Apple does have several computer shops.

Obviously, there is a correlation since companies are beheld to the same legal obligations with replacements and repairs (warranties have legal implications based on state). That said, it should be just as obvious if the poster wants to know his remaining warranty he should check with Samsung. I believe I recommended that earlier on.

F me for trying to help….

Carry on. rolleyes.gif
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post #3537 of 4156
2/13/13 at 1:39pm
Found this on Samsung's website, before anyone bites my head off for not being a Samsung employee (an option, right after suicide, I guess) I realize this is for a different TV, and LED. And since I'm not a Samsung employee I'm not going to spend all day looking up the answer...

However, the legalese is likely similar. But, check with Samsung to be clear.

Apparently my previous company had a better replacement policy so nyah. smile.gif

SAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.

http://www.samsung.com/us/support/supportServiceWarranty.do?prd_ia_cd=N0000058&prd_mdl_cd=UN65C8000XFXZA&prd_mdl_name=UN65C8000XF
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post #3538 of 4156
2/13/13 at 2:41pm
Just an FYI for all of you about the buzzing. My set buzzes when not swiveled and parallel to the wall. However, if I swivel it and change viewing position so that I am dead center again I cannot hear it at all no matter how close I am. Not even at 3 inches, further proving that all of these TVs buzz whether or not you can hear it. The buzzing is totally contigent on the viewing set up.
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post #3539 of 4156
2/13/13 at 3:17pm
Is it possible to connect active loudspeakers directly to the PNXXE7000, bypassing the television's own speakers?


The set-up essentially follows as such:

PS3 --> HDMI --> Samsung PNXXE7000 --> RCA Aduio Cable --> Audioengine A5

Unfortunately, even after switching the television's speak output option to "External Speaker," there is nothing but silence.

Any advice on this matter would be greatly appreciated.
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post #3540 of 4156
2/13/13 at 4:41pm
Quote:
Originally Posted by comperic2003 View Post

Is it possible to connect active loudspeakers directly to the PNXXE7000, bypassing the television's own speakers?


The set-up essentially follows as such:

PS3 --> HDMI --> Samsung PNXXE7000 --> RCA Aduio Cable --> Audioengine A5

Unfortunately, even after switching the television's speak output option to "External Speaker," there is nothing but silence.

Any advice on this matter would be greatly appreciated.

I think you're out of luck. If the e7000 is like the e8000 the RCA jacks are only inputs. The only audio output is via optical or the audio return channel of the HDMI port. I could be wrong, but if I am, our resident monkey guru will be around shortly to correct me.
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