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Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 119

post #3541 of 4210
Quote:
Originally Posted by Icon13 View Post

Just an FYI for all of you about the buzzing. My set buzzes when not swiveled and parallel to the wall. However, if I swivel it and change viewing position so that I am dead center again I cannot hear it at all no matter how close I am. Not even at 3 inches, further proving that all of these TVs buzz whether or not you can hear it. The buzzing is totally contigent on the viewing set up.

I guess we can agree to disagree. IMO, just because you can rotate yours and reduce/increase the volume of the buzzing doesn't prove every plasma TV buzzes.

My E8000 was a buzzer. I could hear it with my right ear, but it was almost silent when I turned my head. I frequently rotated the tv so that I could view from two locations, my desk chair and my bed. It was audible at every distance regardless of the tv's orientation. I guess I would call my tv an worst case scenario, seeing as how it was always audible.\

Every one of the silent, wall mounted plasma's I encountered were parallel to the wall, and the majority of the plasma's on their stand were parallel to the wall. A very small number of them were rotated or in a corner of the room. Regardless of their position in relation to the wall they were silent. Are you suggesting that if I were to rotate those "silent" parallel plasma's they would suddenly produce and audible buzz that I could hear at a distance greater than 3 inches? Even though they were silent with my ear right up against them?
post #3542 of 4210
Quote:
Originally Posted by tbris84 View Post

I guess we can agree to disagree. IMO, just because you can rotate yours and reduce/increase the volume of the buzzing doesn't prove every plasma TV buzzes.

Just agree with him and perhaps he'll shut the **** up. Just know that the monkey is never wrong and you should consider yourself fortunate that he shares his infinite wisdom.
post #3543 of 4210
Quote:
Originally Posted by ferl View Post

Just agree with him and perhaps he'll shut the **** up. Just know that the monkey is never wrong and you should consider yourself fortunate that he shares his infinite wisdom.

10-4 haha

I wish unsubscribing to threads removed them from the recent activity list. I can't say "no" to unread posts! I don't even own one of these TV's anymore. frown.gif
post #3544 of 4210
Strangely enough I can only hear mine buzz with my right ear. And only if I'm positioned up close and just right in a quiet room. No matter what I do I can't hear it with my left ear. Tried shoving a q-tip in and out till my brain tingled and still nothing.... Don't think my hearing is worse on the left side. Hmm.
post #3545 of 4210
Quote:
Originally Posted by tbris84 View Post

I guess we can agree to disagree. IMO, just because you can rotate yours and reduce/increase the volume of the buzzing doesn't prove every plasma TV buzzes.

My E8000 was a buzzer. I could hear it with my right ear, but it was almost silent when I turned my head. I frequently rotated the tv so that I could view from two locations, my desk chair and my bed. It was audible at every distance regardless of the tv's orientation. I guess I would call my tv an worst case scenario, seeing as how it was always audible.\

Every one of the silent, wall mounted plasma's I encountered were parallel to the wall, and the majority of the plasma's on their stand were parallel to the wall. A very small number of them were rotated or in a corner of the room. Regardless of their position in relation to the wall they were silent. Are you suggesting that if I were to rotate those "silent" parallel plasma's they would suddenly produce and audible buzz that I could hear at a distance greater than 3 inches? Even though they were silent with my ear right up against them?
I'm not suggesting. I am observing. And I can make that statement because this is the fourth Samsung plasma panel in my home in the last year. Even at 3 inches the sound was not bouncing back from this position enough to hear. My wall is also stone, and not flat. I would suppose the distance from the wall is also a factor.
post #3546 of 4210
So I also had the on/off issue.

Tech came today and replaced the mother board but did not update the firmware. It's on 1015.1. O wouldn't mind except the inbuilt camera isn't working. Is this firmware related or another problem?

I'll ring the tech tomorrow. Very reluctant to upgrade the firmware myself in case I lose my tv again.
post #3547 of 4210
What I have gathered from skimming the E7/8000 forum is that the smaller 51" plasmas are more prone to IR and potential burn-in. I have a chance to buy an 51" E7000 for an unbelievable deal, but I game about 90% of the time. I am worried I may be making a mistake by trading the picture quality of the unit vs non risk of burn in on a LED/LCD set. I just hear so many conflicting statements from CNET to this forum on the risk of IR in 2012.
post #3548 of 4210
Quote:
Originally Posted by Icon13 View Post

Just an FYI for all of you about the buzzing. My set buzzes when not swiveled and parallel to the wall. However, if I swivel it and change viewing position so that I am dead center again I cannot hear it at all no matter how close I am. Not even at 3 inches, further proving that all of these TVs buzz whether or not you can hear it. The buzzing is totally contigent on the viewing set up.

You need to take a logic course. You wrote "My set buzzes when not swiveled and parallel to the wall", so you've proved ONLY that your set buzzes under this specific condition. You've not seen (or heard) my set, which IS parallel to the wall and DOES NOT BUZZ in any orientation, or (just a guess here) any of the thousands of other sets out there. Making a statement that you've "proved" that all plasmas buzz is ridiculous. Many of us have "non-buzzers" - yes, there is the electrical hum (you could call it a buzz) that is barely audible and panel-wide (non-directional, not audible if your ear is not on the panel). "Non-buzzers" exist, and any blanket statement to contrary is false.
post #3549 of 4210
Quote:
Originally Posted by Gialandon View Post

So I also had the on/off issue.

Tech came today and replaced the mother board but did not update the firmware. It's on 1015.1. O wouldn't mind except the inbuilt camera isn't working. Is this firmware related or another problem?

I'll ring the tech tomorrow. Very reluctant to upgrade the firmware myself in case I lose my tv again.

I bet the tech failed to connect the camera. If it were me, I would update the firmware prior to him coming back so he could address the situation if it happens again. Not to use you as a lab test monkey, but it would be interesting to see if the problem occurs again. At some point you will probably want to update. Better now before he comes back than 3 months from now.
post #3550 of 4210
Quote:
Originally Posted by atcdav View Post

I did not try to change channels on cable box. Duh. Good idea. I would have at least seen the channel change in the box itself if nothing else . I did have the same issue reoccur almost 24 hours later. I tried picture test and it was fine , TV menus work. I have no other devices right now to try other inputs. I did instal a different HDMI cable so that is ruled out. I turned the TV off and on again and all was well. I called Samsung they had no clue but thought it maybe comcast since the menus and picture test worked. I called comcast but they said everything looked fine on their end. Can't find a problem when it is not occurring. Updated the firmware to 1046. Called samsung back. This guy said the 1046 update had lots if fixes in it so maybe old firmware was the issue. If it happens again he is thinking motherboard

I switched the cable box to another HMDI port. No issues for days. I finally hooked up a DVD player the the HDMI port causing trouble and the issue reappeared. So definitely the HDMI port. I am exchanging the TV.
post #3551 of 4210
Quote:
Originally Posted by ellisda1 View Post

You need to take a logic course. You wrote "My set buzzes when not swiveled and parallel to the wall", so you've proved ONLY that your set buzzes under this specific condition. You've not seen (or heard) my set, which IS parallel to the wall and DOES NOT BUZZ in any orientation, or (just a guess here) any of the thousands of other sets out there. Making a statement that you've "proved" that all plasmas buzz is ridiculous. Many of us have "non-buzzers" - yes, there is the electrical hum (you could call it a buzz) that is barely audible and panel-wide (non-directional, not audible if your ear is not on the panel). "Non-buzzers" exist, and any blanket statement to contrary is false.
It is a known fact that plasmas buzz. It is inherent in the technology. I guess you did not read that this is my fourth Samsung plasma in a year. There was no buzz on all 4, except from the kitchen. There is a buzz in my new house in my new living room. It is not very loud and I usually do not even notice it, but if I turn my head just right; there it is. It is the same sort of buzz you will hear from a neon sign, but only if your ear is at the precise angle to the source. It has to do with the cycling of the phosphor gases.
post #3552 of 4210
The weirdness continues. It was fine all day yesterday -- I had it on until 5 AM & even (intentionally!) turned it on & off a couple of times to tempt fate, but still it behaved as it should. Since it was working I postponed the tech visit so that when he comes (IF he still needs to) he'll be able to catch it failing and maybe better be able to diagnose the cause.

And then this afternoon I went to watch something... and immediately back to ever-cycling off-on again. That I can't spot any obvious trigger is driving me nuts. Tech is booked back for tomorrow when, and it feels odd saying this; hopefully it'll be messed up still/again. He thinks that it's possibly the power supply so I guess that's now to be replaced.

A few random thoughts/observations: It almost seems like a bug in CEC ("Anynet"). I do use CEC, and usually turn on the PDP by turning on my Oppo and letting that trigger the PDP (Oppo > Denon avr, > E8000, but Denon itself does not trigger the PDP) Further, while CEC is set to turn on the TV with the Oppo, it is NOT set to turn the panel off. To test, I've tried turning on the TV with no HDMI devices attached and that is no magic bullet. Still, I wonder if it's possible that, rather than a power bug, the PDP is somehow sending itself a CEC-like signal to power on and off?

Finally, I want to be clear that I'm not griping about Samsung. It's a complex (and otherwise excellent) device that's developed a bizarre issue -- not ideal, but Samsung is standing behind it & I'm sure it'll be fixed...eventually. That said, where I do fault Samsung is that they don't seem to be able to coordinate with their tech/engineering departments to use us to solve a problem that could, at some point, afflict even more units. I would not be at all put-out if some Samsung geek called to grill me on every single quirk of this unit -- and even how I might have mistreated it. (I didn't, but a fair question.) They already call me to tell me a tech will call...to ask if the tech did call...to ask if the tech showed up... Why not a call to collect potentially useful data? Almost like a retroactive beta test.

As to buzzing and pixels: I've had four Samsung plasmas over the past few years & as much as I've actively listened for it, none have buzzed in a way that is audible above the ambient nose in this not totally silent apartment. I also had a dead pixel in in one unit (dead blue/green, stuck red). Up close, on a white screen it looked like a fruit fly might have been squashed on the screen, but that was the only way I could easily see it, from normally viewing distance it was completely invisible, and so I never had any reason to go through the bother of a replacement. After all, if it's broken in, doesn't buzz, otherwise looks great, why tempt fate for something that has zero effect on the actual use & enjoyment of the unit?

So, anyone here have deep, deep understanding of CEC & a technical theory on how it can create a closed loop power cycle without any HDMI devices (or cables!) connected?
post #3553 of 4210
Quote:
Originally Posted by boondongle View Post

Strangely enough I can only hear mine buzz with my right ear. And only if I'm positioned up close and just right in a quiet room. No matter what I do I can't hear it with my left ear. Tried shoving a q-tip in and out till my brain tingled and still nothing.... Don't think my hearing is worse on the left side. Hmm.
That is because males start to lose their hearing at certain frequency levels in their mid 20s. It is very possible that your left ear has degenerated at a more rapid rate than the right. This could also explain why some do not hear it at all.
post #3554 of 4210
Quote:
Originally Posted by ferl View Post

Just agree with him and perhaps he'll shut the **** up. Just know that the monkey is never wrong and you should consider yourself fortunate that he shares his infinite wisdom.
This is directly from Panasonic on plasma buzzing:

In response, I routed your email to our technical advisors who have advised
the following:

Plasma panel buzzing is a normal phenomenon. They work on a totally
different principle to colour televisions and have different operating
characteristics.
The level at which the operating buzz becomes noticeable is always
subjective, one person may hear it whilst another does not.

The following points help to understand the factors surrounding the
buzzing:

The picture scanning drive circuits operate at high frequencies and powers.
It is these circuits that cause the buzzing sound. The circuits are used to
create both the picture and reuse energy to keep the unit efficiency high
and panel heat emission low. This over-heating control is very important on
the panels that do not use fans i.e 37” and 42” The resulting loss of fans
makes for a quieter panel operation...

...The buzz will appear more concentrated at the sides of the unit since this
is where the power circuit boards are situated.

Because we do not employ cooling fans, the buzz may be heard in very quiet
surroundings. Plasma buzzing is normal and will always occur, but the level
of buzz is what matters.

Generally speaking the buzz will only be heard in quiet surroundings [with
low levels of audio from whatever sound system used] and with the user
seated too close to the panel [less than12’ for 42” and 10’ for 37” panels.

A typical scenario is using the panel in the middle of the night when
listening to news broadcasts at low volume. In this situation buzz might be
heard during the silent breaks in the audio, but not so much during speech.
This is not abnormal nor does it indicate a faulty panel.

If the buzz is heard above normal ambient daytime noise and audio levels at
more that 12’ a problem might be present.

The method of panel installation will also affect the amount of noise
heard. Wall mounting the panel will cause buzz emitted from the back of the
panel to be reflected off the wall and into the room more than if the unit
is located on the pedestal which is seated 2 to 4 feet away.

Hard wall surface i.e. painted/wooden panels will be more effective
reflectors than say walls that are covered in softer finishes, wall papered
or curtained.

Changing the picture mode in the picture settings menu between
dynamic/normal cinema will also reduce the level of perceived noise since
this affects how much power the panel is processing and this the level of
power produced.

Having too much brightness and contrast with the dynamic mode setting on,
can overdrive the panel and cause louder buzz levels with strong picture
signals i.e. DVD or Sky digital signals. Changing these settings can lower
the level of buzz produced. Use ‘normal’ picture mode and lower
brightness/contrast settings to reduce this effect.

It is normal for the buzz tone and level to change the picture content
because the panel drive circuits are processing different amounts of power
and adapting their drive cycles.

Plasma panels do not run in total silence. They do buzz as a normal part of
their operation but this level of buzz is quite low and may be
intermittently noticed in quiet surroundings.

Please ensure these facts are understood and check your panel against a
dealers display unit before requesting service since abnormal levels of
buzz are not always ‘abnormal’ but just the normal operating buzz of plasma
technology.


Enjoy your slice of humble pie. I hope it shuts you the **** up. It is obviously from the high voltage drive system required to cycle the phosphors.
Edited by Icon13 - 2/14/13 at 10:37pm
post #3555 of 4210
Quote:
Originally Posted by Icon13 View Post

Enjoy your slice of humble pie. I hope it shuts you the **** up, buddy. It is obviously from the high voltage drive system required to cycle the phosphors.

No humble pie here, my display doesn't buzz biggrin.gif Your obsession with the buzz keeps us entertained and has become the joke of this thread, Tee Hee Hee. Please share your consummate knowledge with the other plasma forums. They should be allowed to bask in the glory of your tutelage.

Most likely everyone agrees that all plasma TV's buzz, but it's too much fun anticipating your next post. If we all would agree with you, will you stop the repetitive posts? I think not, but here goes.

Thanks macaca for proving that all plasmas buzz. I've been so wrong. Thanks to you, I now understand that the buzz is an undeniable fact. Also, thanks for your medical evaluation of males over the age of 20.
post #3556 of 4210
I usually sit with my wife on my left. I'll leave it to the jury to decide if that is the cause of my decrepitude or simply choosing to use my affliction to my advantage. tongue.gif
post #3557 of 4210
My obsession? Lol, you are a dumb ****. I stated that I can barely hear it, and it does not bother me. I also moved 2 weeks ago, and never heard it before that (except from the kitchen). Not much of an obsession. I was throwing ideas out there for people with veiwing set ups where the buzz is annoying them. This thread is flooded with people complaining about this issue. Everything I have said is in line with the explanation of Panasonic; including the veiwing environment amplifying the sound. And do some research about male hearing loss before opening your fat trap. It has been mentioned in numerous threads on this forum in regards to plasma buzzing. The only jokes here are the people who put in service callls and exchanges for buzzing sets.


NOW BOW. THE ALL MIGHTY MACACA HAS SPOKEN!
post #3558 of 4210
Quote:
Originally Posted by JoeTO View Post

The weirdness continues. It was fine all day yesterday -- I had it on until 5 AM & even (intentionally!) turned it on & off a couple of times to tempt fate, but still it behaved as it should. Since it was working I postponed the tech visit so that when he comes (IF he still needs to) he'll be able to catch it failing and maybe better be able to diagnose the cause.

And then this afternoon I went to watch something... and immediately back to ever-cycling off-on again. That I can't spot any obvious trigger is driving me nuts. Tech is booked back for tomorrow when, and it feels odd saying this; hopefully it'll be messed up still/again. He thinks that it's possibly the power supply so I guess that's now to be replaced.

A few random thoughts/observations: It almost seems like a bug in CEC ("Anynet"). I do use CEC, and usually turn on the PDP by turning on my Oppo and letting that trigger the PDP (Oppo > Denon avr, > E8000, but Denon itself does not trigger the PDP) Further, while CEC is set to turn on the TV with the Oppo, it is NOT set to turn the panel off. To test, I've tried turning on the TV with no HDMI devices attached and that is no magic bullet. Still, I wonder if it's possible that, rather than a power bug, the PDP is somehow sending itself a CEC-like signal to power on and off?

It's the freakin' Wifi! !!!

It finally dawned on me that even with all the cables out of my PDP there was still another signal available to the unit. So while it was cycling I unplugged the router -- and Sammy stayed on! With the TV on, restarting the router had no effect set, but then (with the router on) powering the TV off and back on had it back in perma-Off-On mode!

Maybe it's just a fluke, and maybe this is only part of the problem, but at this moment it sure seems to be the cause -- and just as importantly, it seems to make sense. Please, anyone else with this issue, try the same experiment & post your results.

Now as to where the problem lies within the TV: this has occurred for me with two different motherboards, so if the internet circuitry is on the motherboard then it looks like the firmware is the clear culprit, but if it falls on some other board then it could still be hardware or hardware/firmware combination. Either way, this should be easy to pinpoint and not too hard to fix.
post #3559 of 4210
Quote:
Originally Posted by JoeTO View Post

It's the freakin' Wifi! !!!


Now as to where the problem lies within the TV: this has occurred for me with two different motherboards, so if the internet circuitry is on the motherboard then it looks like the firmware is the clear culprit, but if it falls on some other board then it could still be hardware or hardware/firmware combination. Either way, this should be easy to pinpoint and not too hard to fix.

If you search this thread you will find that folks have had a variety of wifi issues with this display in the earlier firmware releases. At some point that was resolved. Maybe this is a new one. If possible, how does the display act wired? I've always used the Ethernet port and never had issues. I'm still on 1041 and can't help test your theory, but it sounds interesting. If you're right, be sure to send Samsung a bill for troubleshooting.
post #3560 of 4210
Quote:
Originally Posted by ferl View Post

If you search this thread you will find that folks have had a variety of wifi issues with this display in the earlier firmware releases. At some point that was resolved. Maybe this is a new one. If possible, how does the display act wired? I've always used the Ethernet port and never had issues. I'm still on 1041 and can't help test your theory, but it sounds interesting. If you're right, be sure to send Samsung a bill for troubleshooting.

Samsung did upgrade me to this TV so I won't send them a bill. Still...if they want to show their appreciation with some other Sammy gear I'd be awfully appreciative! biggrin.gif

I know I'm taking a risk by putting this in print, but at this point I can say it is absolutely, definitely, beyond a shadow of a doubt the wifi/internet connection! More than that, it seems to be, almost certainly most likely the firmware and not a hardware issue.

I was able to replicate the situation repeatedly, and the TV behaved consistently depending on whether or not it was logged into the network. If (with firmware 1046.2) powered up while connected to the internet (in my case by wifi) it goes right into an endless off-on cycle, repeating approximately every 45 seconds. With no Internet connection the TV behaves normally. To eliminate the chance that this wifi interference rather than a specific network signal, I terminated the wifi connection from the TV and restarted the unit with the router broadcasting -- and the TV was fine!

I've informed Samsung so presumably they're escalating the development of new firmware, but in the meantime, here are the work-arounds:

1: Turn off your router until the TV has fully powered up. This bug seems to affect the unit only if it has network connection during power-up.

2: Kill the network connection -- which the TV doesn't really have as an option. frown.gif But there's an easy trick - just log into some other network and give a bad password to ensure that the connection fails: at this point the TV is no longer networked and you can power on and off without having to screw with your router first.

You are welcome Samsung.
Edited by JoeTO - 2/15/13 at 11:17am
post #3561 of 4210
Yes, but it seems to be the fact that it's getting an Internet command, so a wired connection would probably result in the same command/glitch. But I haven't tested with an Ethernet cable.

In hindsight I suppose I should have said it's the network rather than specifying the wifi, but having tried troubleshooting by disconnecting all obvious devices the wifi escaped my attention for an embarrassingly long time. So if anyone with a wired connection has this problem the test is the same: try powering on with your router turned off.
post #3562 of 4210
Quote:
Originally Posted by JoeTO View Post

Yes, but it seems to be the fact that it's getting an Internet command, so a wired connection would probably result in the same command/glitch. But I haven't tested with an Ethernet cable.

In hindsight I suppose I should have said it's the network rather than specifying the wifi, but having tried troubleshooting by disconnecting all obvious devices the wifi escaped my attention for an embarrassingly long time. So if anyone with a wired connection has this problem the test is the same: try powering on with your router turned off.

FYI, I've tried both wired and wifi on v1041.1 and can't reproduce your issue. In light of your experience, I can't bring myself to upgrade to the latest firmware. Did this problem come from the latest firmware?
post #3563 of 4210
Yes, it began the moment my update to 1046.2 cycled up. This is a new set so I was updating from 1041, therefore I can't say for certain that it's specifically & only this firmware version. Obviously I'd suggest you wait for at least the next version before considering an update.
post #3564 of 4210
FYI, I was updated to 1047 either last night or the night before.
post #3565 of 4210
Quote:
Originally Posted by theos2 View Post

FYI, I was updated to 1047 either last night or the night before.

Which display do you have? I just checked the Samsung website and the latest firmware is 1046.2 for the 60e8000

Edit: It's interesting that the website shows 1046.2 but if I start the online update it shows 1047. I've not seen an online update reflect a higher version than the website before. I did not apply the update. Hope it fixes the issue for those with a problem.
Edited by ferl - 2/15/13 at 2:11pm
post #3566 of 4210
I have a 64e8000.
The last couple of updates I have received were a later version than the published version on the samsung website.
post #3567 of 4210
Quote:
Originally Posted by JoeTO View Post

Yes, but it seems to be the fact that it's getting an Internet command, so a wired connection would probably result in the same command/glitch. But I haven't tested with an Ethernet cable.

In hindsight I suppose I should have said it's the network rather than specifying the wifi, but having tried troubleshooting by disconnecting all obvious devices the wifi escaped my attention for an embarrassingly long time. So if anyone with a wired connection has this problem the test is the same: try powering on with your router turned off.
I have 1046.2 and have used a wired and wireless connection. I have never had this problem, so I doubt it is FW related or mine would do it too. Did you ever get the new mainboard? The wifi adapter is on the mainboard and might be bad. I suspect it could be the culprit. If it is FW related, perhaps there was an issue with your installation. Good luck.

If you can get your TV to stay on with an internet connection, try updating to 1047 and see if that helps.
Edited by Icon13 - 2/15/13 at 2:53pm
post #3568 of 4210
Quote:
Originally Posted by ferl View Post

Which display do you have? I just checked the Samsung website and the latest firmware is 1046.2 for the 60e8000

Edit: It's interesting that the website shows 1046.2 but if I start the online update it shows 1047. I've not seen an online update reflect a higher version than the website before. I did not apply the update. Hope it fixes the issue for those with a problem.
1046.2 was available for download before Samsung reflected it on their website too.

On another note, I just udated to 1047 without a hitch. This is unlike 1046.2, which still showed 1041 after the update. During this period my TV was glitching. Ex: volume bar not showing, laggy response. It was not until the following morning the issues were resolved, and it showed 1046.2.

1047 showed the current FW immediately after the update. No known issues thus far; no glitches. 1047 is looking to be more stable already.

Is good to have test monkey for new FW, no?
Edited by Icon13 - 2/15/13 at 3:34pm
post #3569 of 4210
Quote:
Originally Posted by theos2 View Post

I have a 64e8000.
The last couple of updates I have received were a later version than the published version on the samsung website.

Do you have the display set for standby mode upgrade? I suppose that automatically downloads and applies firmware updates. Did you experienced any issues with 1046.2 ?
post #3570 of 4210
Quote:
Originally Posted by ferl View Post

Do you have the display set for standby mode upgrade? I suppose that automatically downloads and applies firmware updates. Did you experienced any issues with 1046.2 ?
Is anyone having trouble accessing amazon app on their PN60E8000 mine will not load ?????
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