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Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 121

post #3601 of 4157
2/21/13 at 1:29pm
Does anyone know if the E7000's are manufactured in more than 1 factory? My 60" was mfr'd in Tijuana Mexico and is a bit of a buzzer, so I'm kinda interested to know if other factories exist.
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post #3602 of 4157
2/21/13 at 1:41pm
Quote:
Originally Posted by cerchiarax View Post

Where was your dead pixel? I was thinking of calling Samsung as I also have 1 dead pixel. I know they have some rule depending where it is. Something about it being right in the center of the tv being the decision maker of a replacement happening.

Mine was one pixel that was always red. It was towards the bottom right, about 3 inches from the bottom of the screen. The guy told me that it would take 3 dead pixels near the border or 1 in towards the middle of the screen to warrant a replacement. I'm not sure how far off center is still considered not in the border, and I guess it differs depending on the size of the TV. If you are within your 30 days, just swap it at the store.
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post #3603 of 4157
2/21/13 at 1:42pm
Quote:
Originally Posted by icelt View Post

Does anyone know if the E7000's are manufactured in more than 1 factory? My 60" was mfr'd in Tijuana Mexico and is a bit of a buzzer, so I'm kinda interested to know if other factories exist.

I didn't check my two previous E7000s, but my third one is from Mexico. It buzzes, but I think it buzzes a little less than my previous two. Maybe I'm just coming to grips with it. smile.gif
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post #3604 of 4157
2/21/13 at 1:45pm
How has everyone maximized their black level on their E7000/8000? I have an E7000. I've read in another thread to just leave the Cell Light at max. Besides the obvious tweaking of the Brightness setting, has anyone found any of the other settings to make a difference?
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post #3605 of 4157
2/22/13 at 10:37am
Di
Quote:
Originally Posted by Petch View Post

Hello,
New owner went with Samsung E8000 over the Panny GT just because I already have a Panny and thought this thing looked fantastic (not that the Panny didn't). Anyway, couple questions.

How the heck can I check the hours on this thing? An internet search left me with try while on stand by it info-menu-mute power and try as might that doesn't work.
How for the love of god can I erase some of the memory to install some additional apps? It looks I have over 500mb of the 770? already filled and I have only downloaded two kids apps? What the heck?

I used the cnet settings for my picture Directv h24 source. If someone could point me in a new direction that would be great. Anything else I should look at do?

This community is always so helpful to people and people are significantly more knowledgeable than just some random posts on line.

THANK YOU THANK YOU!!!
dud u try a factory reset?
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post #3606 of 4157
2/22/13 at 10:38am
Quote:
Originally Posted by EdwardLHall View Post

The only setting that changes the lowest black level is the brightness setting, nothing else. Anyone please correct me if I'm wrong...
Gamma? Black level setting? There are several adjustments for black level
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post #3607 of 4157
2/22/13 at 10:40am
I
Quote:
Originally Posted by ed3120 View Post

How has everyone maximized their black level on their E7000/8000? I have an E7000. I've read in another thread to just leave the Cell Light at max. Besides the obvious tweaking of the Brightness setting, has anyone found any of the other settings to make a difference?
I thought my black level was too over powering on same model. I adjusted the gamma and love the results. I use movie mode t
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post #3608 of 4157
2/22/13 at 10:56am
Quote:
Originally Posted by atcdav View Post

I
I thought my black level was too over powering on same model. I adjusted the gamma and love the results. I use movie mode t

Gamma is not black level it controls everything in between black and peak white, to the op doesn't engaging cinema smooth make the black level better? read that in Chad B's review or the E8000 earlier this year, are you unsatisfied with the blacks on your set ?
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post #3609 of 4157
2/22/13 at 12:25pm
Just had a fun conversation with Samsung tech support regarding the buzzing on my 60E7000.

I'll summarize:
* They have a "fix."
* The fix requires me to purchase software, to the tune of $99, that a tech will use to address the "problem."
* The "fix" and "problem" are not covered by the standard 1 year manufacturers warranty, because although they can "fix" the "problem" it is not a defect. If it were a defect than it would be covered by the warranty. Alternatively if I originally purchased some sort of extended warranty then that might cover the "fix" without requiring me to pay an additional charge.

I was a bit nonplussed by the suggestion that my 3 week old TV could in fact be fixed by the manufacturer but only if I gave them more money first. Based on the attitude of the tech, I can only imagine if I bought the software and the associated software solution didn't work then I wouldn't be reimbursed.

Regardless, I'll return the TV before I pay them a dime to attempt to fix a problem that is a result of some combination of their engineering design and manufacturing processes.

Edit...
The plot thickens. The services described and offered in this Remote Support link sure sound awfully similar to what the tech rep was initially describing to me over the phone:
http://www.samsungsupport.com/remotesupport/

The best part, it is completely friggin' FREE!!!
Q : Do I Have To Pay For This Service?
A : No, the Remote Management service is offered free of charge to our customers. Samsung strives to constantly provide our customers with the best support for their products. The Remote Management system is just an additional service we now offer to our customers.


End result, managed to call a Samsung tech support spoofing company.
Edited by icelt - 2/22/13 at 1:34pm
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post #3610 of 4157
2/22/13 at 12:31pm
Quote:
Originally Posted by icelt View Post

Just had a fun conversation with Samsung tech support regarding the buzzing on my 60E7000.

I'll summarize:
* They have a "fix."
* The fix requires me to purchase software, to the tune of $99, that a tech will use to address the "problem."
* The "fix" and "problem" are not covered by the standard 1 year manufacturers warranty, because although they can "fix" the "problem" it is not a defect. If it were a defect than it would be covered by the warranty. Alternatively if I originally purchased some sort of extended warranty then that might cover the "fix" without requiring me to pay an additional charge.

I was a bit nonplussed by the suggestion that my 3 week old TV could in fact be fixed by the manufacturer but only if I gave them more money first. Based on the attitude of the tech, I can only imagine if I bought the software and the associated software solution didn't work then I wouldn't be reimbursed.

Regardless, I'll return the TV before I pay them a dime to attempt to fix a problem that is a result of some combination of their engineering design and manufacturing processes.

That is ridiculous what does this supposed software do ?
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post #3611 of 4157
2/22/13 at 12:54pm
Quote:
Originally Posted by chunon View Post

That is ridiculous what does this supposed software do ?

You are absolutely correct, it is completely RIDICULOUS. biggrin.gif

However now I know exactly why and it IS NOT Samsung's fault. Full disclosure I got spoof'd a bit and just figured it out.

Basically I looked up "samsung tech support phone" in my smart phone and clicked on the first 877 number that popped up as on first inspection it seemed legit enough (samsung.mytechhelp.com/support). However after the call and finding the info for the free remote support I began to wonder what the hell was going on. So I entered that web url into google and sure enough "malicious web site blocked."

So Imma idiot mad.gif

Kinda a genius scam though. Give us $99 and we'll put you in touch with "our" service professionals who will diagnose all of your Samsung products remotely!! Man, kinda laughing out loud to be honest.
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post #3612 of 4157
2/22/13 at 1:03pm
Quote:
Originally Posted by icelt View Post

You are absolutely correct, it is completely RIDICULOUS. biggrin.gif

However now I know exactly why and it IS NOT Samsung's fault. Full disclosure I got spoof'd a bit and just figured it out.

Basically I looked up "samsung tech support phone" in my smart phone and clicked on the first 877 number that popped up as on first inspection it seemed legit enough (samsung.mytechhelp.com/support). However after the call and finding the info for the free remote support I began to wonder what the hell was going on. So I entered that web url into google and sure enough "malicious web site blocked."

So Imma idiot mad.gif

Kinda a genius scam though. Give us $99 and we'll put you in touch with "our" service professionals who will diagnose all of your Samsung products remotely!! Man, kinda laughing out loud to be honest.

I wish you luck with the "real" Samsung tech support.
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post #3613 of 4157
2/22/13 at 2:57pm
Quote:
Originally Posted by chunon View Post

I wish you luck with the "real" Samsung tech support.

Thank you. This time I will ensure I use a legitimate contact number for Samsung. biggrin.gif Haha.
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post #3614 of 4157
2/23/13 at 6:44am
How do you check hours on this TV?
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post #3615 of 4157
2/23/13 at 9:50am
Quote:
Originally Posted by icelt View Post

You are absolutely correct, it is completely RIDICULOUS. biggrin.gif

However now I know exactly why and it IS NOT Samsung's fault. Full disclosure I got spoof'd a bit and just figured it out.

Basically I looked up "samsung tech support phone" in my smart phone and clicked on the first 877 number that popped up as on first inspection it seemed legit enough (samsung.mytechhelp.com/support). However after the call and finding the info for the free remote support I began to wonder what the hell was going on. So I entered that web url into google and sure enough "malicious web site blocked."

So Imma idiot mad.gif

Kinda a genius scam though. Give us $99 and we'll put you in touch with "our" service professionals who will diagnose all of your Samsung products remotely!! Man, kinda laughing out loud to be honest.
Similar situation happened to me with Apple. Googled Apple support called the first number listed , thought is was apple but when they tried to get money I realized I had been had. Lessoned learned
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post #3616 of 4157
2/23/13 at 1:30pm
Quote:
Originally Posted by ed3120 View Post

How do you check hours on this TV?

http://www.avsforum.com/t/1426719/samsung-plasma-did-i-purchase-a-new-or-refurbished-set#post_22360050
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post #3617 of 4157
2/23/13 at 5:30pm
Quote:
Originally Posted by ferl View Post

http://www.avsforum.com/t/1426719/samsung-plasma-did-i-purchase-a-new-or-refurbished-set#post_22360050
There has been numerous reports that this number is not accurate. For example, my D series MRT was so high it would have have been on for over a year at 12 hours per day. I had it for about 6 months. Others have reported similar discrepancies in the D forum; somebody noted that it goes up 2 for each hour. IDK, I never bothered to take note; just passing on what others had to say.
Edited by Icon13 - 2/23/13 at 5:56pm
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post #3618 of 4157
2/24/13 at 4:21pm
Do you really to break in the pn64e8000? Samsung says no need
Also has anyone try the setting from plasama buying guide
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post #3619 of 4157
2/25/13 at 10:07am
How to update PN64E7000 browser Flash version to Get HBO GO?

Finding no HBO Go App., I attempted to access it through the web browser. An Adobe screen appeared reporting the current browser was “Safari,” the Flash Ver. was 10.1.105.7, and an update to Ver. 11.2 was required to view HBO Go. Several download choices were offered: “Yum for LINX,” “.tar.gz for other Linux,” “.rpm for other Linux, and “APT for Ubunto 10.04+.” In each case I got “Unable to Download” when I tried it.

How can I configure the PN64E7000 so that I can access HBO Go content?
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post #3620 of 4157
2/25/13 at 11:17am
Quote:
Originally Posted by dfhall View Post

How to update PN64E7000 browser Flash version to Get HBO GO? I'm nit sure u can. But there is an app for hbogo. If u don't see it your smart tv needs updating I bet

Finding no HBO Go App., I attempted to access it through the web browser. An Adobe screen appeared reporting the current browser was “Safari,” the Flash Ver. was 10.1.105.7, and an update to Ver. 11.2 was required to view HBO Go. Several download choices were offered: “Yum for LINX,” “.tar.gz for other Linux,” “.rpm for other Linux, and “APT for Ubunto 10.04+.” In each case I got “Unable to Download” when I tried it.

How can I configure the PN64E7000 so that I can access HBO Go content?
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post #3621 of 4157
2/25/13 at 11:18am
Quote:
Originally Posted by atcdav View Post

I'm nit sure u can. But there is an app for hbogo. If u don't see it your smart tv needs updating I bet
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post #3622 of 4157
2/25/13 at 12:03pm
Quote:
Originally Posted by Ron32 View Post

Do you really to break in the pn64e8000? Samsung says no need
Also has anyone try the setting from plasama buying guide

You don't NEED to. I think the people that break their TV in are trying to do 2 things:
1. Get through the initial hours to minimize risk of IR. In my opinion, not a big deal on the modern Samsung TVs.
2. Get through the initial hours to allow the phosphors to calm down so that they can calibrate the TV as soon as possible.

I did absolutely nothing to break in my D7000 from 2011, and I had no problems. I did wait a few months before I calibrated it.
I'm considering running some slides to break in my new E7000 just so that I can calibrate is sooner. I may get lazy and just wait it out for a couple months.
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post #3623 of 4157
2/25/13 at 5:58pm
I read on Samsung's website that the latest firmware (1046.2) improves picture quality. Did anyone notice an improvement?

Thanks!
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post #3624 of 4157
2/25/13 at 6:14pm
Quote:
Originally Posted by ferl View Post

http://www.avsforum.com/t/1426719/samsung-plasma-did-i-purchase-a-new-or-refurbished-set#post_22360050

Awesome, thanks!
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post #3625 of 4157
2/25/13 at 10:59pm
Am I crazy here?

I'm seeing a strange colour shift that affects only certain tones on the screen. Or at least I think I'm seeing this, the tech is not nearly so sure. Samsung is not unwilling to work on it, but before I press the matter I'd appreciate some feedback. While a snapshot of a test patter isn't the gold standard for accuracy, it does show roughly what I'm seeing. The arrow points to the most obvious shift, but I also see some pinking in the large neutral grey above the ramp. This pinking is easiest to see in b&w material (of which I watch a lot), but it also creeps into colour material where the source is roughly the same density of the panel I point out; this gives me (for example) odd hints of rosiness in bleak clouds, etc.

In trying to point this out to the tech it feels like I'm trying to show something that is *perhaps* subjective rather than objective?

This, like all my woes, came about with the 1046.2 firmware update which did strange things with my 8000 -- and apparently only mine. Samsung aren't complaining about fixing it, but I don't want to press them on the 'pinking' if I'm just imagining it. So please, anyone, tell me if this looks like a normal greyscale or if I'm not crazy about a bit of pink creeping in there.



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post #3626 of 4157
2/26/13 at 3:30am
Quote:
Originally Posted by JoeTO View Post

Am I crazy here?

I'm seeing a strange colour shift that affects only certain tones on the screen. Or at least I think I'm seeing this, the tech is not nearly so sure. Samsung is not unwilling to work on it, but before I press the matter I'd appreciate some feedback. While a snapshot of a test patter isn't the gold standard for accuracy, it does show roughly what I'm seeing. The arrow points to the most obvious shift, but I also see some pinking in the large neutral grey above the ramp. This pinking is easiest to see in b&w material (of which I watch a lot), but it also creeps into colour material where the source is roughly the same density of the panel I point out; this gives me (for example) odd hints of rosiness in bleak clouds, etc.

In trying to point this out to the tech it feels like I'm trying to show something that is *perhaps* subjective rather than objective?

This, like all my woes, came about with the 1046.2 firmware update which did strange things with my 8000 -- and apparently only mine. Samsung aren't complaining about fixing it, but I don't want to press them on the 'pinking' if I'm just imagining it. So please, anyone, tell me if this looks like a normal greyscale or if I'm not crazy about a bit of pink creeping in there.




Calibrate the display, especially the 10 pt WB. Your GS, especially top end, is seriously out of spec, and the lower end could use some help too. Just for kicks, try to throw up a 100 full white field and see if you see pinkish "blobs" that wander across the screen. I've returned one of these displays to Samsung for screen uniformity issues, but I don't think your problem is this.
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post #3627 of 4157
2/26/13 at 6:52am
Looking to get a new tv. Been looking at the 51 inch models of both the 7000 and 8000. Which should I get? About a $200 difference. Did anyone here return a 7000 for a 8000 or the other way around? If so why?
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post #3628 of 4157
2/26/13 at 10:48am
Quote:
Originally Posted by getbigg21 View Post

Looking to get a new tv. Been looking at the 51 inch models of both the 7000 and 8000. Which should I get? About a $200 difference. Did anyone here return a 7000 for a 8000 or the other way around? If so why?
Depends if the extra features are worth it to you. Both have same great picture. I have the 60" 7000. Love it. I heard samsung released price restrictions on them so prices should be coming down now. I bought my 60" at paulstv. For $1300.
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post #3629 of 4157
2/26/13 at 11:27am
Quote:
Originally Posted by getbigg21 View Post

Looking to get a new tv. Been looking at the 51 inch models of both the 7000 and 8000. Which should I get? About a $200 difference. Did anyone here return a 7000 for a 8000 or the other way around? If so why?

The picture quality on both is identical. The 8000 has a few features like a video camera, a fancier remote, and voice control. I skipped it and bought a 7000 because I don't need the camera, I own a Harmony remote, and voice control pretty much sucks in every product that I've ever used.
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post #3630 of 4157
2/26/13 at 12:27pm
Quote:
Originally Posted by atcdav View Post

Depends if the extra features are worth it to you. Both have same great picture. I have the 60" 7000. Love it. I heard samsung released price restrictions on them so prices should be coming down now. I bought my 60" at paulstv. For $1300.

wow only $1300? that's a great deal! only reason i was looking at the 51 inch model of the 7000 was b/c of the price which is around $1000.
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