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Official Samsung PNXXE7000 - PNXXE8000 owners thread - Page 33

post #961 of 4280
Quote:
Originally Posted by Capt Plasma View Post

jbug,
I've got a different issue (burn in) that's not covered under warranty. Can you tell me what you said, as near as you can remember, that got Samsung to completely replace your set? After running the screen burn-in protection wipe for few months on and off and only a modest improvement to show for the effort, I'm probably going to sell mine (PN64D8000) for whatever I can get and start over if I can't have it replaced. Thanks!

Hey Cap, it wasn't what I said, it was the tech who came out and declared the set unrepairable. He reported that to Samsung in his report. I'm really surprised you got IR as I've had two Samsungs in the past two years and no problems with burn in.
post #962 of 4280
My 7000 has the expansion slot btw.
post #963 of 4280
Quote:
Originally Posted by Capt Plasma View Post

jbug,
I've got a different issue (burn in) that's not covered under warranty. Can you tell me what you said, as near as you can remember, that got Samsung to completely replace your set? After running the screen burn-in protection wipe for few months on and off and only a modest improvement to show for the effort, I'm probably going to sell mine (PN64D8000) for whatever I can get and start over if I can't have it replaced. Thanks!

Unless you can find something else glaringly wrong with your panel (like dead pixels or filter peel), you're stuck - there is no magic word, especially when you need a panel replacement. People buying plasmas who also have this addiction to ESPN should be very careful, it's probably the most commonly reported source of burn-in.
post #964 of 4280
Quote:
Originally Posted by Chad B View Post

Pans were a bit choppy ...

Thanks Chad B for the review ... if you're still in this thread, would you please elaborate on what you meant by saying pans were choppy? Did you mean the TV was introducing some kind of motion artifact or were some pans naturally not fluid (look the same way on a reference TV)?
Thanks in advance
post #965 of 4280
Quote:
Originally Posted by djtones View Post

So a few weeks back I posted that I had a problem with my set turning on/off a couple of times per hour. I thought I had fixed the problem through updating the firmware but it didn't do the trick. I called the local store and they replaced the set for me. I now have a new 64E8000 and it too has the same problem. I turned off all the Eco and Anynet options and it still occurs. The store tested the old set at their showroom and it works fine, so i don't think it is a defect and maybe just a software problem.

At one point I thought it may be caused by the HD Cablevision box, but I noticed the Samsung menu actually freezes right before the set turns off and none of the buttons on the Samsung remote work during this 20-30 second period. The Cablevision remote works during this freeze period. I can change channels just fine while the Samsung screen is frozen. I also had a 58" Samsung plasma before the E8000 hooked up to the same cable box and never had a problem.

I decided to call Samsung Support and they told me that it may be a software conflict with my WiFi network. He suggested I disconnect the TV from the network and see if the problem persists. He also said that a new software update is due out soon to correct the issues they are having with network conflicts, but hasn't heard about my specific problem by any other customers just yet. I will try his suggestion tonight and report back. Any other tips are greatly appreciated.

Tones

Samsung confirmed today that it is definitely a software issue related to their 2012 SmartTV version which conflicts with some wifi networks on the E Series. They said they received several of the same customer complaints over the past 2 weeks. To verify that it was not a motherboard or cable box issue, I turned off the network and watched and entire bluray and had no turn-off/turn-on issues. Samsung claims a new software update will be released but they have no time line to offer at this point. This leaves me with a tough decision of whether to hold out for a possible software fix or return it for another brand. Any suggestions?
post #966 of 4280
If you otherwise like the set I would keep it especially since you now know there is a solution cooking and you have a work around in the meantime.
post #967 of 4280
Have you tried both network interfaces?
post #968 of 4280
Quote:
Originally Posted by djtones View Post

Samsung confirmed today that it is definitely a software issue related to their 2012 SmartTV version which conflicts with some wifi networks on the E Series. They said they received several of the same customer complaints over the past 2 weeks. To verify that it was not a motherboard or cable box issue, I turned off the network and watched and entire bluray and had no turn-off/turn-on issues. Samsung claims a new software update will be released but they have no time line to offer at this point. This leaves me with a tough decision of whether to hold out for a possible software fix or return it for another brand. Any suggestions?

I just started experiencing the same issue on my pn51e8000 and I am glad that I am not the only one with this problem. It is extremely annoying I hope the fix comes soon. I am going to hold out for the software fix, I have been very happy with the tv.
post #969 of 4280
Quote:
Originally Posted by mhe0828a View Post

I just started experiencing the same issue on my pn51e8000 and I am glad that I am not the only one with this problem. It is extremely annoying I hope the fix comes soon. I am going to hold out for the software fix, I have been very happy with the tv.

im not having any issues so far i have a wired connection as i hate wireless, i want the best connection possible to my tv as it's not close enough to my router to have a stong signal to PN60E8000. Yesterday i came home fire up smat hub and it kept saying connecting for a little while then i got a message saying network error. so i closed it out checked my network connection in the menu and i was connected, then i fired it up again it started as if it was a new tv ????? installed everything updated and life was good again. Not sure if Samsung was doing a mantanence or not, I'll never know because i didn't call but im not getting the turn-off/turn-on issue thing.
post #970 of 4280
Do you guys use the internet browser? Is it not flash friendly?

Also, how are you guys navigating? Mouse or remote?
post #971 of 4280
Quote:
Originally Posted by bargervais View Post

im not having any issues so far i have a wired connection as i hate wireless, i want the best connection possible to my tv as it's not close enough to my router to have a stong signal to PN60E8000. Yesterday i came home fire up smat hub and it kept saying connecting for a little while then i got a message saying network error. so i closed it out checked my network connection in the menu and i was connected, then i fired it up again it started as if it was a new tv ????? installed everything updated and life was good again. Not sure if Samsung was doing a mantanence or not, I'll never know because i didn't call but im not getting the turn-off/turn-on issue thing.


Its funny how you mentioned this issue with your internet connection,using smart Hub I assume,is when you get the error,and then after viewing the network status it says your connected,but Smart hub gets the connection error,The Samsung Blu ray BD-E6500 does the SAME EXACT THING.Im thinking its a software issue with the wireless compatibility connection as mentioned in the previous thread.Seems Samsung is aware of it and will provide some sort of an update for the 2012 software wireless issue for the TVs and Blu Rays
post #972 of 4280
I think I experienced this on day 2. So far ive been using my ps3 wireless and the tv as monitor, which explains why it hadn't happened since.
post #973 of 4280
It occurs to me that I haven't checked my display for dead pixels -- does anyone have some advice on the best way to do this? My thought was to find a source with an all-white image and look for anything that is not white, but I'm not sure if that is the best approach or not so I figured I'd ask for some advice.

Unrelated to this, I thought that most plasma TVs had some some of image retention or burn-in mitigation tools, but I can't find any such thing on my PN60E8000.

NOTE: I haven't seen any indication of any image retention or burn in -- but I'd like to be prepared if my wife ever leaves the thing sitting on a menu or my cat steps on the remote and turns on the TV or some other disaster occurs.
post #974 of 4280
Quote:
Originally Posted by deria View Post

It occurs to me that I haven't checked my display for dead pixels -- does anyone have some advice on the best way to do this? My thought was to find a source with an all-white image and look for anything that is not white, but I'm not sure if that is the best approach or not so I figured I'd ask for some advice.

Unrelated to this, I thought that most plasma TVs had some some of image retention or burn-in mitigation tools, but I can't find any such thing on my PN60E8000.

NOTE: I haven't seen any indication of any image retention or burn in -- but I'd like to be prepared if my wife ever leaves the thing sitting on a menu or my cat steps on the remote and turns on the TV or some other disaster occurs.

i also have a PN60E8000 and i love it.
go to your menu scroll to system hit enter scroll down to screen burn protection then everything is there make sure your not in the smart hub because some things are grayed out
post #975 of 4280
I just ordered my E7000 as a replacement for an old Samsung DLP ( remember those? ). Really looking forward to it, will post some impressions here when I get it next week.
post #976 of 4280
^^^ Yep, back in the day Samsung made a nice DLP.........
post #977 of 4280
Quote:
Originally Posted by Cleveland Plasma View Post

^^^ Yep, back in the day Samsung made a nice DLP.........

ya when we didn't know anything better i had a diamond series projection and i thought it was the best thing back in the day LOL
post #978 of 4280
Quote:
Originally Posted by djtones View Post

I decided to call Samsung Support and they told me that it may be a software conflict with my WiFi network. He suggested I disconnect the TV from the network and see if the problem persists. He also said that a new software update is due out soon to correct the issues they are having with network conflicts, but hasn't heard about my specific problem by any other customers just yet. I will try his suggestion tonight and report back. Any other tips are greatly appreciated.

I am not sure this wifi software conflict is an accurate cause of the set shutting off. I have the 60E7000 and I have experienced a similar issue only I have my internet connection wired (Router: Netgear WNDR3700; Modem: Motorola SB6120; both current firmware). I have had the set for about two weeks and its 120+ hrs broken in w/ slides. The problem has occurred about 3-4 times under two limited scenarios.

First, where exiting an app (e.g. Netflix) back into the Smart Hub screen. Immediately after turning the set on I entered the Smart Hub and then Netflix, as soon as these actions could be taken by me. Once in Netflix, I immediately hit the exit button on the remote, was asked, "Are you sure you want to exit?" and then selected "yes" to exit back into Smart Hub. This "Are you sure you want to exit?" screen did not close for what appeared to be a relatively long time (20 or so seconds), but eventually did bring me back into the Smart Hub. When trying to navigate in the Smart Hub to another app, the TV appeared frozen. I tried highlight a different app a couple of times but it remained unresponsive. About 30 seconds later the set turned itself off and back on again.

Second, with much less context, occurred when setting up my personal icons on the lower portion of the Smart Hub screen. I created a folder and was moving some apps into it. I had already moved a few apps into the folder just seconds prior, but when I tried to move another one (specifically, I took the last action needed in order to execute the move), there was a relatively long "freeze" and the set turned off and back on again. Upon checking, the app I was attempting to move when the TV froze was actually moved into the folder.

This is a bummer - I just went through similar issues on two new 2011 and 2012 SONY LEDs (which by the way I had to learn the hard way that I will never buy another SONY product in my life). This phenomenon in my prior SONY sets was the harbinger of the three blinking red lights of death, the apparently irreparable demise of the set, which occurred only weeks after the turning off and on by itself started. I hope its not the same case with Samsung plasmas.

On another note, as many people have said, the screen switching to complete black where a scene is particularly dark is actually very annoying at times. Generally, I do not notice it, but when watching at night the on and off of the cell light can be pretty bad; prolonged dark scenes make it appear like your TV is just switching repeatedly between off and on with a black screen. This has a nasty way of working with the buzz to make it more irritating as when the screen switches off the buzz stops and kicks in when it comes back on... its like a flashing alarm. Along those lines I will interject to say that the buzz itself is really not bad on my particular set and It does not generally bother me even though noticeable (viewing distance approximately 12 feet, wall mounted 1.3 inches from wall, using movie mode with celllight at 20 & gamma -1), but quiet and dark scenes that generate this flash alarm effect is very irritating. I have read that setting brightness to more than 45 has stopped the screen off at dark scenes effect from being triggered but I have not yet tested it.

Otherwise, the PQ is really great so far, and I really love the TV. I have been messing a bit with the calibration, but I am nub at this stuff and have been trying other peoples settings. Since I don't have glasses to do THX and I don't know what to look for when using the RGB mode in "expert pattern2" I have only been able to set contrast, brightness, gamma, sharpness, etc. based on "expert pattern1." On that subject, does anyone know of a guide (or does anyone qualified have the inclination to create a guide) that explains, step by step, how to use Samsung's "expert pattern2" for setting color space, white balance, and 10p white balance?
post #979 of 4280
I don't know what is in the expert pattern 2, but a single pattern would not be optimal for such a calibration (which requires, at minimum, a basic colorimeter and software to perform - this is not somthing you can do be eye).

AVS has a very nice, free HD test disc called AVS HD 709. Then all you need is a bluray player (or figure out some other way to play AVSHD), colorimeter (the i1 display 2 is $109), and ColorHCFR (freeware). With this stuff, even the lazy can dial in the white balance in under an hour. A full calibration takes more time and practice. A Samsung-specific workflow has been written for the D series (AFAIK it should work for the E) by LarryInRI:

http://www.avsforum.com/avs-vb/showt...9#post21785199

If there's one thing Samsung did right on the D series plasmas, it was making the calibration settings relatively easy to work with. The same cannot be said for other manufacturers.
post #980 of 4280
Quote:
Originally Posted by wattheF View Post

What caused the burn in?

wtF,
Too much ESPN, unfortunately--see this post for details (http://www.avsforum.com/avs-vb/showt...3#post21973333).

I'd had a Sony 36" HD CRT for over a decade that I watched exactly the same way as this TV with no problems. I'll never know now, but I bet if I'd just broke this set in correctly (limited/eliminated fixed images for first 200 hrs. and ran break-in cd available here, turned brightness/contrast to 50 or less for times where fixed images couldn't be helped etc.), I could have avoided the burn-in.

What do you think?
post #981 of 4280
Quote:
Originally Posted by jbug View Post

Hey Cap, it wasn't what I said, it was the tech who came out and declared the set unrepairable. He reported that to Samsung in his report. I'm really surprised you got IR as I've had two Samsungs in the past two years and no problems with burn in.

Got it, thanks!.
post #982 of 4280
Quote:
Originally Posted by AvidHiker View Post

Unless you can find something else glaringly wrong with your panel (like dead pixels or filter peel), you're stuck - there is no magic word, especially when you need a panel replacement. People buying plasmas who also have this addiction to ESPN should be very careful, it's probably the most commonly reported source of burn-in.

Yup. Checked every plasma where I bought my TV (after the fact, of course), and they all had he same ESPN ticker/logo burn in as mine--they're tuned to ESPN every day. Used to be the ticker was only on ESPN2 and went away during commercials.

Now it's on both ESPN and ESPN2 and remains during the breaks--certain to cause problems for a new plasma. Damn, I wish I'd been smarter . . .

Still, the picture is amazing, blows everybody I show it to away, and it hasn't even been calibrated yet . . .
post #983 of 4280
Quote:
Originally Posted by Capt Plasma View Post

Yup. Checked every plasma where I bought my TV (after the fact, of course), and they all had he same ESPN ticker/logo burn in as mine--they're tuned to ESPN every day. Used to be the ticker was only on ESPN2 and went away during commercials.

Now it's on both ESPN and ESPN2 and remains during the breaks--certain to cause problems for a new plasma. Damn, I wish I'd been smarter . . .

Still, the picture is amazing, blows everybody I show it to away, and it hasn't even been calibrated yet . . .

Solution is to get a job at a B&M tv store and just watch it there on the demos all day long with the other salesman who don't care about abusing the tvs... What on earth there is on ESPN that is so interesting will forever elude me
post #984 of 4280
Quote:
Originally Posted by lovinthehd View Post

What on earth there is on ESPN that is so interesting will forever elude me

Sports, my friend, mind-numbing, meaningless sports--what could be more critical to one's emotional, spiritual and physical happiness than that?!
post #985 of 4280
Quote:
Originally Posted by lovinthehd View Post

Solution is to get a job at a B&M tv store and just watch it there on the demos all day long with the other salesman who don't care about abusing the tvs... What on earth there is on ESPN that is so interesting will forever elude me

ESPN and a lot of the sports feeds have great PQ that shows off the set thats what i thing that they have it on those channels IMHO
post #986 of 4280
Quote:
Originally Posted by Capt Plasma View Post

wtF,
Too much ESPN, unfortunately--see this post for details (http://www.avsforum.com/avs-vb/showt...3#post21973333).

I'd had a Sony 36" HD CRT for over a decade that I watched exactly the same way as this TV with no problems. I'll never know now, but I bet if I'd just broke this set in correctly (limited/eliminated fixed images for first 200 hrs. and ran break-in cd available here, turned brightness/contrast to 50 or less for times where fixed images couldn't be helped etc.), I could have avoided the burn-in.

What do you think?

Wow! u must love ESPN. Its hard to say but i do think if you were watching ESPN constantly during your break in period, it may have caused it.

I am carefull with my plasma's no matter what, but for me its easy. I dont really have to think about it because i vary my viewing content quite a bit, and i only game on occassion.
post #987 of 4280
Quote:
Originally Posted by wattheF View Post

Wow! u must love ESPN. Its hard to say but i do think if you were watching ESPN constantly during your break in period, it may have caused it.

I am carefull with my plasma's no matter what, but for me its easy. I dont really have to think about it because i vary my viewing content quite a bit, and i only game on occassion.

I'M not suggesting that you watch ESPN DAY IN AND DAY out all i said was that retail stores seem to like those channels for color and motion i personally don't like ESPN. I like MLB Channel best of all for baseball
post #988 of 4280
Quote:
Originally Posted by Capt Plasma View Post

Sports, my friend, mind-numbing, meaningless sports--what could be more critical to one's emotional, spiritual and physical happiness than that?!

I prefer to do rather than watch. And when the talking heads in the pretty boy suits start a yakkin'....mind numbing is right! Besides, most of the sports on ESPN are simply professional entertainment and I prefer movies for that
post #989 of 4280
Quote:
Originally Posted by lovinthehd View Post

I prefer to do rather than watch. And when the talking heads in the pretty boy suits start a yakkin'....mind numbing is right! Besides, most of the sports on ESPN are simply professional entertainment and I prefer movies for that

well said
post #990 of 4280
Quote:
Originally Posted by AvidHiker View Post

AVS HD 709.

Thank you!
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