Quote:
Originally Posted by StardogChampion 
... Without even asking they waived all the fees and return shipping. I simply and politely explained the situation and 30 seconds later it was done.
That's for the wake-up call, you all.
Go NewEgg!
... Without even asking they waived all the fees and return shipping. I simply and politely explained the situation and 30 seconds later it was done.
That's for the wake-up call, you all.
Go NewEgg!
While this is great for you, it's still hard to swallow because think of all the peeps that don't bother complaining and they just keep their money
Quote:
Originally Posted by lockdown571
I've had newegg downright refuse a return one time. I can't even remember what, but they gave me some BS reason. Fortunately it was only on something that was $30. I have NEVER had even the slightest issue with Amazon returns. Free shipping, and they've always reimbursed me the full amount. Sometimes they say they are going to charge me for shipping or restocking if I select the "I didn't want it" option, but they never actually do. They are also extremely speedy at processing the return.
I use to love newegg, but amazon's customer service is 5 stars IMO. Now I only order on newegg if I have to.
I've had newegg downright refuse a return one time. I can't even remember what, but they gave me some BS reason. Fortunately it was only on something that was $30. I have NEVER had even the slightest issue with Amazon returns. Free shipping, and they've always reimbursed me the full amount. Sometimes they say they are going to charge me for shipping or restocking if I select the "I didn't want it" option, but they never actually do. They are also extremely speedy at processing the return.
I use to love newegg, but amazon's customer service is 5 stars IMO. Now I only order on newegg if I have to.
+1
Quote:
Originally Posted by captain_video
A restocking fee is understandable and justifiable if I'm returning an item because I changed my mind about it. Newegg, or any other retailer, has to inspect the item for damage upon receipt and then place it back in their inventory. They can only resell the item as an open box item at a discounted price so the fee partially helps to make up for the loss in profit margin.
A restocking fee is understandable and justifiable if I'm returning an item because I changed my mind about it. Newegg, or any other retailer, has to inspect the item for damage upon receipt and then place it back in their inventory. They can only resell the item as an open box item at a discounted price so the fee partially helps to make up for the loss in profit margin.
Only if it's because change of mind, OP's case was not. And IMHO it's not acceptable if it's a defective or damaged product, I expect a free replacement or full refund, including shipping and that's what amazon has always given me
) Newegg happily credited me the difference almost two weeks post purchase with a quick phone call. I recall the rep specifically stating that my extensive purchase history with them was a factor in their decision.
