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Question Regarding Residential Internet Access. Really need some guidance here.

post #1 of 7
Thread Starter 
Bit of a mess here, but I'll try to be brief.

I've had ATT DSL "service" for 3 years now. It is horrendous. I pay for a 6mbps serivce that never exceeds 2.0. Virtually unusable for what I need it for.

SO, I decided to give Time Warner a shot...same cost, 3-4 times the speed. All those in my area who have it love it, as far as I can tell.

Well, after contacting them (TW) it quickly became clear that they want nothing to do with providing me service.

Why you ask?

Because TW already has an account at my residence.

How is that possible?

Because I have a "roommate". I put roommate in quotes because it's really a gigantic house with two separate, "full" living quarters.

So why don't you just split internet, you ask?

Many reasons:

1. We're not bosom buddies.

2. I do not want to be tied to his irresponsibility and have my i-net access tied to his ability to pay a bill.

3. Don't want to share bandwidth.

4. Privacy.

5. Privacy.


This is one bldg/home. Simply telling TW that it's unit "A" and "B" or 1 and 2 doesn't fly. My home is tied to their database and it shows otherwise.

They insist that they cannot and are not obligated to give me service, however, the two other ISP's I spoke with (who do not service my area, unfortunately) said they ARE, with one noting that the FCC mandates it.

Here's my basic problem and why I reason they all-but MUST. ok, at the very least, should:

Take a roommate situation like mine. Let's say we both move in on the same day, but I pick up the phone first and order i-net. Then, after securing service, I decide that I do not want to share i-net with my roommate for any reason under the sun.

How in the world would that poor sap (me in this case) ever receive internet service?

I brought this example up to TW and of course they were understanding but still refused to give me an acct.

I called the FCC and BBB and both acknowledged the sensibility of problem, but had no answer and the FCC said they could do nothing until I filed a formal complaint...I know, our government in action.

So I'm trying to save a draft of a complaint that may be a complete waste of time.

So, I'll ask here: does my jug hold water?

I really don't feel like I'm entitled to internet even though that may be the way I'm coming across, I just think this scenario could arise for thousands across the country- especially those in many typical college living scenarios. Not everyone has a dreamy living situation....especially those with roommates...simply a fact of life.

Surely there has to be a workaround, right, lol?

Unbelievably frustrated here, thanks for any advice. Even if I'm screwed.

James
post #2 of 7
This doesn't make sense to me. You two do not share neither physical or mailing addresses. My apartment complex has 4 seperate units within one building, but we all have seperate utilities and cable/internet needs.

If both you and your neighbor don't share the utility services, then you shouldn't have to share internet. If I were you I would try my best to have them understand. If they can't provide you with service, then you may need to start looking for other companies.
post #3 of 7
Thread Starter 
But we DO share identical mailing addresses and utilities. Consider this a rather large one family home that is essentially lived in like a duplex. Very much like 3-4 college roommates in a 4 bedroom house...but with separate kitchen, bath, and living quarters for (2) couples (my wife and I and this trog and his girlfriend).


James
post #4 of 7
From the sounds of it.... you're one physical residence. This means that basically you have a single connection on the cable company's headend. The other ISP's you spoke to either: a. have seperate headends and would just run a line from theirs to your residence. or b. weren't cable based isps.

What you *might* be able to try and get TW to do, if you talk to a second or third tier operator is wire a second port on the headend up to the residence (if one's available) and set it up in their database as the same address with a suite number. The BIG problem with this though is that I doubt the internal wiring is separated. And they're not going to plug 2 ports on their headend together via the house, as it will cause issues on that entire circuit. Now, if both parts of the house are individual circuits ie. you don't get his cable in your portion of the house. You should be able to have them do the suite setup.... But, if not, you're going to have spend a bit segregating the two portions of the residence.

But as far as I know, and I don't work for a cable company or FCC or anything, they typically only use one port on the headend per address and aren't required to use anymore than that.

Your best bet is that if you're living in a house as a duplex would be trying to get your landlord to have it rezoned as a duplex. It sounds a bit like that's what it should be anyway. This may not work either though as the landlord would likely have to setup different utilities for each side of the duplex and have them metered separately.
post #5 of 7
Quote:
Originally Posted by mastermaybe View Post

But we DO share identical mailing addresses and utilities. Consider this a rather large one family home that is essentially lived in like a duplex. Very much like 3-4 college roommates in a 4 bedroom house...but with separate kitchen, bath, and living quarters for (2) couples (my wife and I and this trog and his girlfriend).


James

Ouch. Unless you can have them understand your living situation to the point where they are willing to work with you, rezoning the residence may be your only bet. Might be easier to look at other service providers.

I've good things about FiOS. Could look into whether or not that is something do-able in your area.
post #6 of 7
One thing to consider is to try a competing Cable service provider. As a starting point, try a search on DSLReports to see some of the other ISP's in your area. Explain the situation and see if they will drop a line from the pole to the room you want internet access in. It would require drilling a hole and probably a new wall jack. This way you will have separate ISP's, separate billing, separate internet access, and, privacy.
post #7 of 7
We have 2 separate TW Roadrunner accounts in my house. My brother and his wife live with me. They did not like all the problems we were having with their service at the time and also wanted to go wireless. So they contacted TW and they came out and hooked them up out of their bedroom.
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