I am so sorry to hear about the price drop on "Castle in the Sky (Two-Disc Blu-ray/DVD Combo)" and "The Secret World of Arrietty". I'm sure it's disappointing to see the lower price on the you recently purchased. I checked & found that the price you paid when your order shipped on May 19, 2012 was the lowest price we were able to offer at the time.
We do spend considerable effort to ensure our prices are the lowest in the marketplace at any time. Because the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over time. The price and availability of the items offered on our website are subject to change.
But Whenever you pre-order a book, CD, video, DVD, software, or video game, the price we charge when we ship it to you will be the lowest price offered by Amazon.com between the time you placed your order and the release date.
If the price changes before the item ships, you'll see the updated price in Your Account. If the price changes after your shipment is already being prepared, you'll receive a refund within 24 - 48 hours of the release date. Our Pre-Order Price Guarantee doesn't apply to items (or prices) offered by other sellers on our site.
I wish there was a way I can solve this problem by just giving the refund for the difference amount. Unfortunately, as you already know that we do not have a post-order price guarantee, I will not able to meet your expectation in this case. You can visit our pricing policies in our Help pages to read more:http://www.amazon.com/gp/help/custom...?nodeId=468502
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Although prices fluctuate, our service does not. I hope you'll give us another opportunity to serve you in the future.
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