Took delivery today of an UN55ES6500F. The Smart Hub app ecosystem was a major purchase consideration.
Out of the box - and after a complete firmware update - the Netflix app is broken. Samsung's support call center in South Carolina is struggling to get their arms around the issue. They report that Netflix updated their system in early March, which has broken some Samsung app versions.
My issue is escalated to a Tier III technician, and the possibility of having to dispatch a field technician to manually install a patch was mentioned. Tier II also stated that they would correspond with both Netflix and Comcast (my ISP) about the issue.
The South Carolina support call center is available only on weekdays, 8-5 Eastern Time.
I will keep the community posted.
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Update: the problem was resolved later that evening - Netflix began working. I've no idea what changed; no updates were downloaded by my set, and I have no visibility into Comcast network transport, congestion, or Netflix server configuration. Hope it stays fixed....
Out of the box - and after a complete firmware update - the Netflix app is broken. Samsung's support call center in South Carolina is struggling to get their arms around the issue. They report that Netflix updated their system in early March, which has broken some Samsung app versions.
My issue is escalated to a Tier III technician, and the possibility of having to dispatch a field technician to manually install a patch was mentioned. Tier II also stated that they would correspond with both Netflix and Comcast (my ISP) about the issue.
The South Carolina support call center is available only on weekdays, 8-5 Eastern Time.
I will keep the community posted.
************************************************************ **********************
Update: the problem was resolved later that evening - Netflix began working. I've no idea what changed; no updates were downloaded by my set, and I have no visibility into Comcast network transport, congestion, or Netflix server configuration. Hope it stays fixed....


































