Official Samsung UNXXES6500 Owner's Thread - Page 17

Unboxed and set up my ES6550 from Costco yesterday, automatically updated to 001027 firmware.

Uhm, I did this with my 65ES6550 (manufactured Jan 2013, Tijuana) and got an "L" code in the service menu, and a version number of "MH-01" on the sticker. Any clues on that?

SAMSUNG 40ES6710 Standart Definition quality!!!

The image quality from SD sources using internal digital tuner is not good!
The images are very softer! The resolution is low than other TVs that I can see!
If the SD signal is get from external interface (HDMI, analog) the quality is better!!!
If there is a problem with TV's digital tuner?

examples:
this image is from internal tunner:


thuis image is from external decoder connected to TV through a analog SCART interface:

Had the 55 inch 6500 series Smart TV for almost 2 years now and have loved it. Then suddenly today while watching it, a short red vertical line appeared about a quarter of the way up on the screen. A few minutes later, a horizontal line running the entire width of the TV appeared at the same level as the red line. They are both still there. I called Samsung and after a short conversation was told that I had "dead pixels" on the TV. The speed in which the rep told me what was wrong was a bit alarming in itself. Made me think that I wasnt the first to have this issue. I've since read about dead and stuck pixels on the Internet, and I haven't seen anything that says a horizontal line is part of a dead pixel issue. Has anyone else had this problem? What was it and what did you do? Fortunately, I took out the extended warranty. I rarely take those, but something told me to do so when I bought this expensive TV, and thank god I did. I've already called the retailer and they set up a service appt for me. The first one available was over 2 weeks away though! Now I'm afraid that I may damage the set by watching it this way. I will still love the TV after it's fixed, but this is very frustrating.

i need some expertise on using the 3D feature on this TV.

so i recently got the 60 inch version and now just starting to play around with the 3D feature. i noticed the tv can convert 2d to 3D, which doesn't do that good of a job but that's ok. so i borrowed some 3d movies from co-workers yesterday in an attempt to make 3D work.

my current setup is an HTPC hooked up to a Pionner VSX-1120K receiver, and then to the 60 inch ES6500. all though HDMI. my HTPC has the ATI HD5850 graphics card, and running the latest 13.1 driver. i also use Arcsoft's TMT5 to watch my Blu-Rays

last night i finally got 3D to work by going into Arcsoft's 3d setting and changed the 3D display configuration setting to AMD HD3D option. and after that, when a 3D movie starts, the software (TMT5) automatically tells the TV to switch to 3D mode and it seems to work now.

QUESTION

i see that there are options like Side By Side, and Top and Bottom. what do these do, and do i need to switch to those? are SBS only for passive 3D? as i understand our ES6500 is active. i am just wondering if i need to switch to Side by Side. can someone who is an expert in 3d explain to me what it does and whether or not i need to switch to it? i noticed that when i start a movie in TMT5, and i if i go into ES6500's 3D menu, i notice the 3D submenu box where you usually choose 2D~3D, Side by Side, or Top to Bottom, is now grayed out. instead it just says "3D ON".

btw, those of you who are looking to figure out how to get 3d work properly, here's a good guide: i wish i had seen this last night so i wouldn't end up spending hours trying to get it to work. http://www.amd.com/us/Documents/AMD_HD3D_Setup_Guide.pdf

 

The Side By Side and Top And Bottom options are used for TV signals, not for Blu-ray discs, which is why they're grayed out in that case. If you have any 3D TV channels, tune to one and it will be immediately obvious whether to use SBS or TAB. You will actually see 2 images arranged either vertically or horizontally.

thanks for your clarification. so i guess in my case i shouldn't have to adjust anything more. the 3d looks pretty good as is.

only question left is, what does the perspective setting do, and how should i adjust that, and what kind of depth setting should i set it to. TMT5 has its own internal Depth Setting built into the software setting, should i use that instead of the TV one?

you guys... about the green halo / ghosting effects. i think it might have something to do with the inherent pixel response time of the panel type that's used.

it reminds me of when i used to have a CPVA panel monitor that had TERRIBLE ghosting trail effect in fast motion. and i know this because that particular CPVA panel was particularly known for that problem. as you known, or if you didn't know, darker pixels generally have a slower response time than brighter pixels. this is why for manufacturers, they use the standard benchmark of GTG, or Grey to Grey response time to publish their response time measurement. but this does not mean all colors will have this same response time. it just means for the particular panel, when the pixel is at grey, it'll have XYZ response time. but it's well known that since darker pixels have slower response time, while brighter pixels have the shortest response time. the pixel response ghosting effect problem can very from panel to panel. but generally speaking TN panels have the best response time of less than 4ms, but comes with the expense of washed out color and bad viewing angle, while IPS have the best color representation and viewing angle, it sucks worst in pixel response and also has IPS glow, PVA panels have the best blacks of all panel types and have good viewing angle, but color is not as accurate as IPS and pixel response time is not as good as TN. which is why the old CPVA panel i have was really notoriously bad. everytime a red or black color moves across the screen you''ll see a long trail of ghost shadow.

the ES6500 displays the same effects, but not as bad. in fact, it took me a while to notice. it wasn't until i started watching a lot of dark scenes on blu-ray i started noticing some unusual green-ish ghost trails. but in bright scenes this isn't a problem, unlike my old CPVA which displayed bad ghosting trail in all dark or bright scenes, for ES6500 even when black moves across a brighter white background in a bright scene it doesn't produce this pixel ghost effect, so only in dark scenes. also if you pay close attention, warm dark colors produces green-ish ghost trail (for example brown hair, or blond in dark lighting), while cool dark colors will give you blue trail (all dark shadows). the trail is actually not as long as my old CPVA panel, but because the TV is so freaking huge, at 60 inch, it becomes very noticeable. i don't believe this is something that can be fixed by user settings, lets face it, it seems like we've tried it all. however, it is something that theoretically could be improved by firmware updates i believe. the old CPVA panel i had had different pixel response settings that basically boost the response time (or lower it you will), to improve the ghosting effect. but there is one caveat, there is a threshold beyond which, you start introducing artifacts. one of the reasons why that particular old CPVA panel was popular for one reason was its ability to produce incredible contrast and blacks. it's not surprising, consider i am impressed by the image quality of my new 60 inch ES6500, blacks are beautifully black, while contrast ratio is amazing. it's almost a perfect TV and i don't mind the view angle, since all edge lit LED TV have bad viewing angle (it's just the inherent flaw of edge lit LED), and i have very little clouding issue, one around the four corners and are very minimal (consider myself lucky).

it'll be really nice if Samsung can at least acknowledge this problem and start working on a firmware update that has some kind of pixel response time boost.

i am still within my 15 days return period with Paul's TV. i am still a little up in the air about whether i want to return it. there really isn't much choice for me at this price range. i can't afford the more expensive VT50, nor i want to deal with image retention consider my setup at home is HTPC based, so the TV essentially is just a monitor extension from a computer with a pioneer VSX 1120K in the middle. i guess there is always GT50, but based on recent Cnet's "accidenta" burn-in test, GT50 faired the worst in burn-in test, while samsung E7000 did the best. however the sammy E7000 is just not bright enough in comparison. and i already looked at competing LG and Vizio, there's just nothing in this price range within the LED line that produces the same quality of black and color.

i don't know... the clock is ticking. the wife kept telling me to keep the TV since it's un-noticeable. in fact she didn't notice until i pointed it out to her.

you guys.... i did some more extensive research. as it turns out, our european cousins are having the same issue with their european version, also known as ES6300. read this thread starting from the bottom of Page 7 http://www.avforums.com/forums/lcd-led-lcd-tvs/1626699-samsung-es6300-7.html

you'll notice that on page 9 someone changed out the Tcon board (also known as Timing Control Board), and he says the ghosting problem is gone. so now i am not sure whether it's the pixel response or some kind of module, but what we can all agree on is, there is a problem.

but here's the kicker.... on that thread someone also mentioned that in 3D mode, the problem is none existence. so I came home and tried switch out of the calibrated movie mode and back into standard mode and tried to match the settings of the movie mode to as close i can get so that it's visually indistinguishable as possible. and guess what... the ghosting has gone down tremendously. i mean it's not COMPLETELY gone, but at this it has improved so much to a point that i am no longer thinking about returning the set, because it is almost undicernable now. the only time you'll still notice is during an extreme close up in a dark scene where you have an actor's face taking up half of the screen and the actor turns the face fast. but 99% of the time i can now watch my movies without having to notice those green ghosting effects anymore. i know it's not perfect, but i highly suggest you guys to give the below setting a try to see for yourself.

in order to make the Standard mode to match the calibrated movie mode, i had to make some slight changes. mainly due to the fact that Standard mode doesn't have 10 point white balance option.

btw, i can attest to the previous user that the Standard mode DOES have some kind of hidden effect applied to it that makes the picture more contrasty compare to the movie mode. even with all the settings matched, the Standard mode picture will still look more contrasty and BRIGHTER than movie mode at the same setting. but here're the settings below you'll need to make in order to get the picture look as close to calibrated Movie mode as close as possible. mind you i work in the motion picture industry doing visual effects, so i have a very keen eye on spotting colors.

Picture Mode: Standard
Backlight: 12
Contrast: 100
Brightness: 45
Sharpness: 20 (this can be any value you like, won't affect color)
Color: 40 (this must be 40, or something VERY close to this value in order to compensate for the slightly overblown/over saturated picture in standard mode)
Tint: 50 (default)

Advanced Settings
Dynamic Contrast: Off (standard mode's dynamic contrast off setting will actually give you the same level of contrast as movie mode setting at LOW)
Black Tone: Off (i highly recommend setting this value to OFF on all settings, as setting black tone on anything but off will only crush the shadows, trust me)
Flesh Tone: 0
RGB: off
Colro Space: Auto
White Balance: leave it at default (if you change any of the values here WITHOUT fine tuning the 10 point white balance your color will be wayy off, and since Standard mode does not allow 10 point adjustment you need to NOT touch any of this setting. this is why we changed the COLOR value in the basic picture menu to 40 in order to compensate, so leave this setting unchanged.)
Gamma: +1

Picture Options
Color Tone Warm2

the rest of the settings that i did not mention you should leave them off. All the noise filter are up to you if you want them, but those won't affect any color.

give the above settings a try if you have the 60/65 inch model like i do and have the green ghosting effect. pop back in a movie that you know will have the most amount of ghosting effect, for example Mission Impossible 4 the rail way scene after Tom Cuise escapes from the river and walking to the train, this is my benchmark scene for testing.

one thing i do have to note is, since you're now forced to use standard mode, you're forced to use CE Dimming. so that's the only down side, but the up side is.. CE Dimming masks all the clouding issue that you might have.

let me know if you have any questions. i am still hoping that Samsung can come out with a firmware update to address this, because if the settings can improve the problem, there's remedy for it. imagine if the TV had looked like this i would've never noticed any of the ghosting and just carry on with my life. so if them come out with a firmware that minimize the majority of the problem, i am willing to bet hardly anyone will notice the problem opening their box of new TV.

I've had the 65es6500fxza for about 3 weeks now and have been fairly satisfied with the picture. What I have experienced, however, is constant buffering when trying to use Amazon instant video and YouTube. A chat with Samsung had me put 8888 int the dns server settings. This helped some but did not eliminate the problem. Ironically, my Sony DVD player on my network shows Amazon perfectly with my 18+ Mbps speed and with the player in an enclosed cabinet! I also have the latest firmware.

Any suggestions?

I don't know if it's just me, but after I updated the firmware (through the net on my TV) on my UN55ES6500 to 001027 the 3D crosstalk issue I was having seems to be fixed. Samsung's web site amazingly still does not have the firmware update or any info on what's in the update on their site. Before updating I recall watching my Wrath of the Titans 3D Blu-ray and turning it off part way in, because it had bad crosstalk either in the foreground or background. Tonight I tossed it back in my Blu-ray player and it looked great. Has anyone else noticed the 3D performance improved with this firmware or is it just me?

I called SAMSUNG and this time they actually said there was info in their database re: the 001027 firmware update. All they would tell me is that the new update contains "improved picture quality" (for some reason they never explain exactly what that means) and better DLNA compatability. I asked specifically about 3D playback improvement and they claim YES there is an update to improve that as well. That may explain why my issues with 3D "may" be fixed. Still testing that. What's bizarre is I asked if they could post in my chat with them ALL the updates in this new firmware and they refused to do so and said to wait until their web site updates this. That led to my next question...."why was the update made available 3 weeks ago to the TV directly, but it's still not available online to download to a usb drive?". They had no answer to this.

It's great to see that they are constantly updating the TV, but I find it very strange how secretive they are about certain questions re: the firmware updates. Oh well...hopefully this means my 3D problem is solved. Fingers crossed.

quick! i need the service menu Panel Code for the 60ES6500.

i am not sure if i did something wrong but now my tv looks too warm.

can someone confirm with me what the 60ES6500's panel code should be in the service menu. it's under Options under the service menu.

I have a un60es6500, and I may or may not be imagining it, but I think the picture quality improved slightly between 001025 and 001027. I think something may have been done with the dark colors... Dark scenes don't seem as grainy. FYI, I'm the reviewer on amazon.

I dont know about this tv. I'm on my second set from Best Buy Canada (kudos for hassle free exchange) and the picture is just unacceptable. The first set had blotches and flashlight issues. The second one is better wrt flashlight in corners but the off angle viewing has rainbow hues and there are horizonta/verticalcross pattern of bars is visible in low intensity uniform color screens, most notable when watching kids daily cartoon which use uniform colors for backgrounds. Here are a few screens ilustrating the issues. I'm waiting for resoponse from Samsung after mailing them the pictures:

image1.JPG 268k .JPG file
image4.JPG 223k .JPG file
image5.JPG 200k .JPG file
image7.JPG 299k .JPG file

Don't even bother waiting for Samsung, just take the set back to BB. Image number 3 is just unacceptable in my opinion. Even if Samsung is willing to switch out the board, why bother waiting while your 30 day window shrinks. Luckily you bought prior to BBs exchange window changing to just 15 days as of Monday.

Just for a quick update. I tired a third set from BB and it had a flashlight issue most notable in bottom right corner. The dark and white bands were also there although a little more narrow and thus less noticeable. Still this is just not acceptable.
If you want to verify on your sets they(dark bands) are best observed at low brightness and back light setting of close to zero in movie mode. A camera with a 2-4 second exposure in totally dark room will capture them well and amplify the effect. They do not go away with setting of back light at 16 and brightness at 45 for normal calibrated settings and are noticeable especially when a dark grey or blue background is present in any movie sequence. They are actually quite easily seen in the 3D demo sequence under the smarthub documentary selection.
It is really too bad. I really wanted this TV to work and therefore tried three different sets before giving up. The price for this 55 inch TV at BB was amazing at $1299 and it include a Samsung DA-E670 wireless speaker in the package for free in my case. However, I jut can't ignore the PQ issues every time I watch the TV. It bugs me. I don't think I would be able to get past it even if I got this for free. Maybe I'm too picky but my 3 year old direct back lit LED from LG does not have these issues. It just seems that the edge lit LED technology used by Samsung is a step back in PQ. Very frustrated that I had to waste all of this time struggling with a product that one expects to be good out of the box period.

As an aside the BB Canada has apparently kept the 30 day exchange window. Personally I'm surprised because usually Canada is behind US when it comes to customer care/service issues.

Has Anyone figured out a Way to brighten up Gaming on this TV? Games are too dark.
I am using the PC Input for lowest latency, which limits the type of post-processing that can be done for the best and fastest gaming experience. What I find is on Both Xbox 360, and PS3 any games that have a brightness adjustment, it always says increase brightness so that item X is barely visible. in my case, it's never visible at the highest brightness setting. I have my contrast at 100, and gamma at +3 which is the max already. I don't know how to get more brightness for games. Since it's set to PC input, I only get the option for "Standard/Entertain" Standard is the brightest between the 2.

Any ideas? I've updated to the latest firmware and no improvement. Really what I need to be able to do is take my contrast past 100, or gamma greater than 3

Thoughts?

Problem with error pop-up ERROR_MODEL_BIND. The Samsung Facebook site is showing that others are having the same problem and the problem is from the Samsung Smart Hub Website. I don't care about the Smart Hub -just want to watch cable without the error message keep popping up. Can anyone tell me how to turn the Smart Hub off or how to keep the error messages from continuing to pop up?

I'm getting this pop up as well.

I usually play on my TV using an HDMI cable to my laptop and brightness is nickel !!!

I think that more settings are available through HDMI inputs... If you only have an PC (vga) output on your pc... May be you could try a VGA to HDMI adapter.

Same problem here.

Wrooster

Just try this few options:
1) TV: PC mode is not true 1:1 pixel mapping as real pc monitors, it is still being processed and scalled (i.e sharpness control) with 4:4:4 colorspace and only some settings disabled.
-option: don't use PC mode and change HDMI BLACKLEVEL= NORMAL or LOW.
2) Change PS3/XBOX360 in display output option: RGB range (hdmi)= LIMITED or FULL.

(Official) Standard console is RGB range (hdmi)= LIMITED as meant to be connected on TV.
But is game dependent as some are designed/ported with RGB limited or full range output, so test each game.
Ref:
http://community.eu.playstation.com/t5/PlayStation-3-Media/RGB-Full-Range-HDMI-Limited-or-Full/td-p/7722133
http://www.avforums.com/forums/ps3-media-streaming/779041-ps3-rgb-limited-full-test-theme.html
Edited by iBrad - 3/5/13 at 1:05pm

Had the same problem with PC mode initially (which you HAVE to use to limit lag).

HDMI Black level low, standard colour reference settings on XBOX.

Should fix it.

I also use PC input for gaming but the image is really inferior to Game Mode. I'm not talking about brightness but sharpness, contrast and color. If they could remove the stupid CE Dimming in game mode it would be perfect.

I e-mailed Samsung but the answer I received was a complete joke. If there's a petition to remove CE Dimming in game made I would be the 1st to sign it!

It would also be nice if someone knew how to speak directly to person of authority, a person that have a say in the firmware so we could clearly explain the problem.

The problem with game mode for me, above and beyond the dimming, is the lag. It's awful.

PC mode takes lag to an acceptable (if not brilliant) 40ms level (around 80-90ms in Game mode).

Turning up sharpness to 100 in PC mode helps. As does tweaking contrast and color on the console/PC and the TV. Entertain actually looks quite nice in PC but I think it turns dynamic contrast on, or at least makes dark areas too dark for me.

Are you sure about you're figures about the lag? I have a ES6820 which is essentially a 6500 but will dual-core (I think that's the only difference) and I've tried the Guitar Hero delay compensation and I'm at ~40 ms in Movie mode, ~3-5 in Game Mode and 0 in PC mode.

For me the delay in Game Mode is almost imperceptible. But the fu*king CE Dimming is not!

edit: The game mode I use is the one in the general settings, I don't know if it's the same by setting game mode by renaming the inputs, I'll try it later.

edit2: Ok, renaming inputs to "Game" and choosing "Gaming Mode" in general setting are completely different. The "true" game mode is in the general settings. There's no perceptible lag and the IQ is really good, except again for the %@^*% CE Dimming. Switching between Gaming Mode and PC input the difference in IQ is really easy to see.

Come'on Samsung, remove the CE Dimming in Gaming Mode and this would be PERFECT!
Edited by xxJPRACERxx - 3/7/13 at 5:16pm

Yes I'm sure on the lag. I have an ES6900 so pretty much identical to yours. Reviewers mentioned that PC mode produces lower lag than game mode. And in the database at displaylag.com they measured the ES6500 and found PC mode lag to be far lower.

I don't think you can really measure it using rock band or such like. Essentially the lag is one or two frames less in PC mode to game mode. Which in an online shooter can make a difference, quite a big one.

Another new firmware available online directly through the internet connection to the TV version 001029. As usual Samsung has no info on their web site. They still have nothing on the web site re: the last update 001027.

Picture issues with the 40 inch set: I have used the settings posted here originally and some of the subsequent tweaks (all on the "movie" picture mode for all inputs including the smart hub streaming apps like Netflix and Amazon--you have to redo it for each one, what a pain). Anyway I still find that on the user tweaked movie setting and the factory default other picture options, movies lose their film-like appearance and look like videotape--it's worst on black and white presentations, I feel like I'm watching a soap opera or an old live broadcast. Has anyone else noticed this and what setting options might fix it, if any? I think what's missing is the "grain".