I returned my skipping UK copy of Chariots Of Fire
to Amazon UK and opted for a refund since I had to pay for the return postage (which they reimbursed) and I didn't want to risk going through that hassle again if I got another bad disc. They received the return last week.
Today Amazon UK sent me this e-mail:
Since you ordered this product, the manufacturer has discovered a technical issue with the disc “freezing” between 1h 23m and 1 hr 24m.
A corrected version of this product will soon be available and we're working to ensure you that you receive a replacement disc as soon as possible. The replacement will be sent out as soon as new stock of this item is received from our supplier an it'll be dispatched to the same address. There'll be no additional charge for your replacement order. Once the new order is sent out you'll be notified by e-mail to confirm the date, contents and method of delivery.
So there was a glitch on the disc and I'm apparently getting a free replacement. I just went from mildly disappointed back to satisfied. Everytime I expect Amazon to disappoint over some issue they step up and make it right. They are one of the few businesses that have always given me great customer service.