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Do not use Importcds - Page 2

post #31 of 39
A point to remember when being shown a cheaper version of any product by Amazon's "Other Buying Options": The system that links you to the Marketplace alternatives is automated and prone to error.

It appears to be keyed not to a product's unique ID number but to its title, which can result in a different product that's cheaper - because it's a different product - showing up in the list without that being noted.

I discovered this wrinkle when shopping for the Blu-ray of Eternal Sunshine of the Spotless Mind, which has all kinds of extra features on the American release of the disk.

Amazon "helpfully suggested" a much cheaper buying option that drove me batty trying to access the special features, until I realized that what I had bought was the Canadian version, which has no extra features.

The vendor, who had bought a batch of the Canadian disks and didn't know they were different, took it back and gave me a full refund, and I learned not to rely on the brief squibs in the list of options, but to instead to click on the links in the list to the Marketplace merchants' own Amazon storefronts and find the product page there, where you get the full version information.

I buy from Amazon all the time, but I've learned to be careful with the Marketplace system, since that part of Amazon's system is stupid enough that my purchasing history for that disk actually showed it as being bought from a different Marketplace vendor every time I clicked on it!
post #32 of 39
I have bought quite a bit of music form importcds in the past and have always had good service. Well I'm a little pissed at them as they are now listing back ordered items as "ships in 5-10 days" rolleyes.gif. I ordered several SACDs recently that had been listed as back ordered but now as "ships in 5-10 days". I emailed importcds asking if these discs were really going to ship in that timeframe or are they out of stock. The response was "Backordered items typically take 1-4 weeks to come back in stock". So in essence they are admitting these SACDs are on back order. The bad part is I paid with Paypal so they have my money for now. I'll give them the 4 weeks then ask for a full refund.

Although I've been a fan of importcds in the past this move is not a good one in my book.

Bill
post #33 of 39
My friend recently had a bad experience with importcds.
Pre-ordered the Zeppelin Celebration Day set only to get stiffed and expired because they hadn't shipped by the time his order was 30 days old which was well after the release date.
No response to emails, nada.
Ordered from amazon, bang,boom got it in 2 days.
He'll never order from them again and I don't blame him.
I've placed several orders with them in the past and always gotten good results.
This is how companies go out of business.
post #34 of 39
^^^^^
I agree be careful when ordering from this company. I ordered the two Tsuyoshi Yamamoto SACD’s, Midnight Sugar and Misty. I received Misty but not Midnight Sugar, I have sent them many emails through their site asking what my options are and there has been no response. Does anyone have a phone number for them?

While on the subject I am on my second experience with Newbury Comics advertising a SACD and sending a redbook. This has happened when I ordered from them direct and through Aamzon. They were responsive when it was brought to their attention with concessions but not with the advertised product. Why waste customer’s time by luring them with a good price when they really do have the item?
post #35 of 39
You guys have discovered part of ImportCDs' business model, they drop-ship a significant portion of their items for sale. I've also had problems pre-ordering from them, and simply quit doing that as too many orders were mysteriously getting delayed or canceled.
post #36 of 39
Same problem I've encountered with pre-ordering titles. I was lucky with the Jethro Tull Aqualung set, but when I had ordered the new ELP 5.1 Remasters, once the pre-order passed 30 days, my "order" was cancelled without notifying me. I was told from importcds customer service that the orders are not linked to the site. Last time I use them for a pre-order. They know how to take the pre-order, but not hold the pre-order! rolleyes.gif
post #37 of 39
Quote:
Originally Posted by Nachosgrande View Post

Same problem I've encountered with pre-ordering titles. I was lucky with the Jethro Tull Aqualung set, but when I had ordered the new ELP 5.1 Remasters, once the pre-order passed 30 days, my "order" was cancelled without notifying me. I was told from importcds customer service that the orders are not linked to the site. Last time I use them for a pre-order. They know how to take the pre-order, but not hold the pre-order! rolleyes.gif

I preordered the Patricia Barber "Distortion of Love" SACD and I was notified that my order was being shipped. For all preorders I use my credit card and normal direct buying I use Paypal.

Bill
post #38 of 39
Quote:
Originally Posted by Nachosgrande View Post

Same problem I've encountered with pre-ordering titles. I was lucky with the Jethro Tull Aqualung set, but when I had ordered the new ELP 5.1 Remasters, once the pre-order passed 30 days, my "order" was cancelled without notifying me. I was told from importcds customer service that the orders are not linked to the site. Last time I use them for a pre-order. They know how to take the pre-order, but not hold the pre-order! rolleyes.gif



I have the Yes CTTE SACD on preorder so I'm interested in this. Someone over at Hoffman said the same thing, but when I checked my order status it said "not yet shipped". So what the heck is the story? Do they ship preorders or pull stunts like Nachosgrande claims? They charged me immediately, so in effect they are getting my money for free. However, it's been so long I can't remember if I paid via Paypal or a CC.


Anyone want to shed some light on this?
post #39 of 39

Mix bag!

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