I wonder if anyone has experience using this who can help.
Firstly I have a current set up in my home which works well - it is a great product - but Actiontec's customer support has been very poor.
The issue is that I bought a second receiver and when upgrading the firmware my 2 year old yanked the USB and now the device seems to be bricked. I was and am wanting to know if there is some sort of hard coded bootloader than can be accessed via a secret combination of reset/power cycle etc. or some way I can recover the device. (I am an electronic engineer and have access to JTAG programmers etc if that is an option but wanted to know if there was an easier way before I crack open the case and explore).
I did contact Actiontec who told me the device cannot be recovered and refused to pass my query onto second line support. Previously the first line support gave me incorrect information so I dont trust their immediate response.
I am based in the UK where these devices arent available yet and bought them from the US on ebay so returning the system isnt an option (it would cost more than a replacement !)
I am upset at Actiontec's approach - their responses to my queries in the past have been incorrect (they stated that the system wouldnt work in Europe for example) and rude. My last ticket when I asked for escalation was closed without response. I hope they sort this out as my existing system works well and I am happy with it.
Firstly I have a current set up in my home which works well - it is a great product - but Actiontec's customer support has been very poor.
The issue is that I bought a second receiver and when upgrading the firmware my 2 year old yanked the USB and now the device seems to be bricked. I was and am wanting to know if there is some sort of hard coded bootloader than can be accessed via a secret combination of reset/power cycle etc. or some way I can recover the device. (I am an electronic engineer and have access to JTAG programmers etc if that is an option but wanted to know if there was an easier way before I crack open the case and explore).
I did contact Actiontec who told me the device cannot be recovered and refused to pass my query onto second line support. Previously the first line support gave me incorrect information so I dont trust their immediate response.
I am based in the UK where these devices arent available yet and bought them from the US on ebay so returning the system isnt an option (it would cost more than a replacement !)
I am upset at Actiontec's approach - their responses to my queries in the past have been incorrect (they stated that the system wouldnt work in Europe for example) and rude. My last ticket when I asked for escalation was closed without response. I hope they sort this out as my existing system works well and I am happy with it.
