Originally Posted by mosgeo2000
Been reading/lurking this excellent forum in preparation for my 55LM6200, in the UK. It arrived yesterday and I can confirm that it does have Trumotion settings. What gives?
Hey There Folks,
I have great news! I spoke with a Technical Manager this afternoon about this frustrating issue about Trumotion not existing on the 55LM6200's... Apparently the 47" version has this issue as well. Only the 65" is exempt from this issue.mosgeo2000
: can you please post your firmware version for us? Go to help > system update. Your "Software Version" will be displayed there.
The good news is this:
1. If you buy a 47" or 55" with a May serial number the feature will exist. They come with a newer version of the firmware which includes the TruMotion settings.
2. If you have a TV, like me, older than late Apr/May (Mine has an early Apr serial number) a web released update will be released towards the end of May.
3. There is no need to worry about whether or not necessary hardware is missing for this feature to work. It is simply a software oversight.
This person spent a great deal of time discussing it with me, and after we agreed on the terminology and began speaking about the TruMotion feature, and not 120Hz, it was admitted that the software was released incomplete.
Apparently, just before I called him back, he had received a call from LG Korea who is now officially acknowledging this problem and has fixed it in all new TV's shipped in late Apr & early May.
Just before getting off the phone it was stated - The update could appear any day now, but the official estimated date is late May.
Well, that solves it. I spent a great deal of time reaching out to LG in whatever means I could. Email, facebook, twitter, 1800 etc. I also recommended they pass this "known issue" on to the 1800 customer support as it would make their lives a lot easier and they wouldn't have to make up ludicrous statements like: the feature has been renamed "eye care"... LOL.
Keep your eyes peeled!