Originally Posted by sxr71
So I placed an order for my JVC HD 250 "original" bulb and I ordered it from Pureland supply at $358.70. Which is very close to the $399 JVC price, so I thought I was getting an OEM bulb. What I got was a fake APOG remanufactured bulb. I'm pretty upset about this right now and I feel it serves me right for not ordering from AVS. I bought the projector from AVS and I guess I should have called them making time during my workday to do so. How happy I would have been if I could have simply ordered online if it were listed on their website.
As it stands I'm probably out for overnight shipping, return shipping and I have to wait longer for the real bulb. This whole thing is a total waste of my time. A fake bulb costs around $260 so if I wanted a fake that's what I would have paid and that's what a fake is worth if that. Please don't allow yourselves to have your time wasted by companies like this selling fake remanufactured stuff. Learn from my mistake and order from AVS or from the manufacturer. This is such a major disappointment.
These type of posts get me almost as mad as the people who post them.
In no way did we say it was an OEM lamp. It does have the same bulb that JVC uses and APO makes wonderful quality cages. All of our products go through a QC process before being sold. Any questions from a customer are always answered as precisely as possible. Unlike some of the companies that share our product lines, we actually care what people think of us and our products. Almost all of our lamps use at least the OEM bulb. there are a few older models that are no longer made that are indeed 3rd party bulbs, but those are few and far between.
Keeping returns down by offering quality is the only way to make an honest sale in this business.
We are refunding your entire charge, but you could have used it and it would have worked the same as the more expensive lamp from JVC.
People need to be more educated in this area. Projector lamps are not made by the manufacturers you buy them from. They are purchased from companies like us and are re-boxed the manufacturer. We sell to a few companies but I cannot legally say who in public. The fact of the matter is that there are only a few different true manufacturers of lamps and bulbs, and those who take the time to test and verify the proper operation. I want to know that when I put one of our lamps in my CL-710 or my PLV-Z5 that it will work properly.
While I am very sorry you feel that you were treated poorly, I feel that you may have over-reacted and am sorry to lose a customer over something like this.