Originally Posted by RandyWalters
Read back about 5 days ago in this thread, there was some discussion about them. I have seen way too many complaints about Paul's here on AVS over the past few years and personally i would not buy from their online store because if you have any sort of problem they suddenly become very hard to deal with. And their return policy is lousy.
I got my TV from them and it works fine but if I had to do it over again, I wouldnt order from them. I saved maybe a max of $112 iirc. I received my set in 8 days which wasnt bad. Its the delivery by the local agents that is shaky. Once Home Direct gets it to your local agent.....they sub-contract out anybody with a panel truck.....mostly rented on a daily basis to make deliveries from sun up til sundown. So your TV will be squished in with refrigerators, beds, couches, etc....
They dont do any setup, so dont expect it....just take the top box off, turn it on and get you to sign paperwork. The only thing I can say is, the deliverers did know the box contained a TV, anything else...they probably could care less about as they are just getting a flat drop fee. Best Buy was much better. I recommend to spend the extra $100-200 bucks to order from Best Buy or Amazon. I was one of the lucky ones...but you may not be.