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Can't get Caption with Netflix steaming movies on new Samsung player?

post #1 of 9
4/4/12 at 1:13pm
Thread Starter 
I'm deaf and need caption. I can't get caption to work with Netflix's streaming movies on my new Samsung blu-ray HT-D5500 player that has Netflix on it's HUB.

I checked to see if the movie(s) had subtitles before streaming and it still don't work. The caption works fine if I watch it on my PC, but not the new Samsung 3D HDTV.

When I contacted Netflix, they said caption wouldn't work with my unit. Caption works with many others but not mine. Why? Mine is brand new.

How can I get Caption to work with Netflix Streaming Movies with my unit?
Can any of you smart folks help me?
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post #2 of 9
4/4/12 at 1:21pm
Can you get captioning when watching BD/DVD movies or tv? Can you stream another service like Hulu of Vudu and see if captioning works for those?
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post #3 of 9
4/4/12 at 1:27pm
Thread Starter 
Quote:
Originally Posted by Otto Pylot View Post

Can you get captioning when watching BD/DVD movies or tv? Can you stream another service like Hulu of Vudu and see if captioning works for those?

No problem getting Caption on BD/DVD movies with my player.
So, why don't it work with streaming?

Hulu is suppose to work, but takes waaaay too long to load and has a very poor selection of caption movies, most being Asian.
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post #4 of 9
4/4/12 at 2:49pm
Well, if captioning works with BD/DVD (and I assume tv as well), then it does seem to be an incompatibility with your BD player and streaming from Netflix. I'd give Samsung a call (or email) and see what they have to say about it. You also might try Netflix again and maybe you'll get someone who is more knowledgeble. If you get the same story from Netflix again, then ask if they have a list of caption-compatible players. Can't hurt to ask.
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post #5 of 9
4/4/12 at 3:35pm
Thread Starter 
Quote:
Originally Posted by Otto Pylot View Post

Well, if captioning works with BD/DVD (and I assume tv as well), then it does seem to be an incompatibility with your BD player and streaming from Netflix. I'd give Samsung a call (or email) and see what they have to say about it. You also might try Netflix again and maybe you'll get someone who is more knowledgeble. If you get the same story from Netflix again, then ask if they have a list of caption-compatible players. Can't hurt to ask.

I did email netflix and this was their answer, (strange, Samsung is not on the list).


Mr. Moskovita,

The Samsung Blu-Ray player that you have, model HT-D5500, is not one that has the capability to have subtitles and closed captioning with the Netflix service. Not all devices that are Netflix ready have the capability to use the closed caption feature through our service. Below is a list of manufacturers that have Netflix ready Blu-ray players with the subtitle feature on our service at this time (the compatibility also depends on the model number of the device):

· LG

· Magnavox

· Panasonic

· Sharp

· Sony


Hope this information help you out in some way and again, I apologize for any misunderstanding.

Sincerely,

Netflix, Inc.
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post #6 of 9
4/4/12 at 6:05pm
That's is probably correct the information you got from Netflix. You may need to replace your Blu Ray player.

Its the same thing with Roku. Close Captioning with Netflix didn't work on the older models but does work on Roku 2.
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post #7 of 9
4/4/12 at 6:14pm
Thread Starter 
Quote:
Originally Posted by afrogt View Post

That's is probably correct the information you got from Netflix. You may need to replace your Blu Ray player.

Its the same thing with Roku. Close Captioning with Netflix didn't work on the older models but does work on Roku 2.

I'm not replacing my Blu Ray. It is brand new and one of the best one Samsung makes. Plus, my 30 day window is closed to return the model HT-D5500 Home Theater in the box,
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post #8 of 9
4/4/12 at 8:32pm
Quote:
Originally Posted by jack54 View Post

I'm not replacing my Blu Ray. It is brand new and one of the best one Samsung makes. Plus, my 30 day window is closed to return the model HT-D5500 Home Theater in the box,

If that's the case then it looks like you're out of luck as far as captioning goes for Netflix That's also a limitation of some HTiBs that have integrated BD players. It's too bad that information like that is not readily available for the consumer because a lot of people use captioning whether they are hearing impaired or not.
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post #9 of 9
4/4/12 at 9:30pm
Thread Starter 
Well, it looks like I won't be doing streaming movies then.
I still get caption on DVD and HDTV movies, so I'm fine.
In fact, I'm dropping comcast tomorrow after 10 years and going with Dish and Clear.
Wish me luck...
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