Originally Posted by FyreFlux
refused to put the tv on the included stand or even remove the tv from the packaging completely,
You should check the guidelines for White Glove delivery from Paul's TV. I'm not defending Paul's TV but it is right there in black and white.
Below is from their site:
•Plug in TV's and power on to ensure the TV is undamaged. If there is any physical damage to the product, do not sign and refuse the shipment. Please note: Assembly of stands or pedestals are not included.
Please contact us prior to your shipment if special services are desired at a additional fee.