Originally Posted by vilas
ughh I got shot down at my best buy - when they went to check the price online, panasonic showed the $3600+ price so I dont know how to convince them. It was quite a frustrating experience: the magnolia guy almost was too keen to NOT sell the TV. what a moron - Here I am ready to drop 3k and they didnt care. So annoying. for the guys who got it done, how did you convince them when they checked the panasonic.com price?
Originally Posted by Montagar
EPP is different than just going to panasonic.com, the EPP price will only show up if you log into panasonic.com with an account that gets EPP pricing. I am not sure how the BB that lodit when to confirmed the price other than simply looking at the print out.
Preparation prior to entering the store is paramount.
Did you bring a clear printout of the EPP pricing into the store and show them?
Were you able to log in to EPP and show them on their computers that the pricing was legit from EPP?
Can't walk into the store and demand a price match just because someone else was able to do it at another store.
We're visual creatures by nature, and sufficient proof usually requires documentation.
It's all about the approach, cause what's a little display of courtesy and humility if you're simply after the lowest price at that moment you're in the store?
Be courteous, explain you were interested in the tv but were a little hesitant on the price as you had seen it for less elsewhere.
Inquire about their price-matching policy and whether it would apply to the manufacturer and not just other retailers.
Have your documentation and payment method in hand to show that you're serious about the purchase and not just tire-kicking.
More likely than not, they'll at least have the decency to walk you over to their computer, allow you to show how you're able to get that price, and then go off to the manager's office to determine they will do it for you.
If you are lucky enough to speak to the Sales Manager of the department and he/she agrees on the spot after checking availability, then you're golden.
Other factors, not in your control, such as daily sales totals, emotional state of the manager, quantity on hand, etc...also play a part, however we, as consumers rarely concern ourselves with those things being selfish for just our deal.
After that, it's just a waiting game.
Either you get the price-match at that point, or you unfortunately delay your purchase of the tv until a recognized retailer that the store will unquestionably price-match advertises a sale that meets your budget.
This type of approach usually gets you a favorable response, not just at that store but in any customer service-related situation.
Best of luck to you!