Originally Posted by Mac13
Haha. So you mentioned you showed them a screenshot and the email of the price. What screenshot did you show them? Was the TV in stock online? Currently it has shown out of stock for the past month. I got an email from EE saying what their price is but I didn't think BB would honor that.
I had the screenshot because I didn't want BB to doubt their presence. Took a printout of the screen of EE's listing of this particular TV - yes, they don't show the price online and no, they were not in stock even that time.
Since EE's email mentioned the price, I gave a copy of that as evidence that I wasn't bluffing. Email mentioned that they were expecting delivery in two weeks. So, give it a shot. If you are not in the northeast, mention to your BB that EE has six branches in NJ and so aren't a shady internet-only operator.
One more reason why I was blown away by BB's service: I had made these arrangements the previous day but the purchase was made the next day by my friend on behalf of me. Best part - neither did my friend have the email/screenshot nor did he find the person with whom I had spoken to! He instead spoke to the guy at service there and mentioned that I had negotiated the price the previous day for that particular TV. I assume that the BB guy double-checked with the Manager before finalizing the transaction.
BB's customer service over the phone is pathetic but I am blown away by the Jersey City guys. Plan to give them credit both in their sites and outside ones.
Good luck with your effort, hope it works out.