Originally Posted by idodvrc
My fantastic experience at my local Best Buy.
Having read all of the posts in this thread, it is clear that the buying experience for many at their local Best Buy's ranged from not so good to pretty good. Mine, however, was great! I went to my local store last night with my girl who wanted to trade in her old iPhone 4s for a store credit. I told her that while we were there, I wanted to check out this tv that I had been researching. I went to the Magnolia section and was admiring the 65vt50. I told my girl that I had been thinking about this tv for quite a while and that I had researched it and found it for much cheaper online. I pulled up buytvtoday.com to show her the price which, as of yesterday, had dropped to $2599. She said, "Wow! It's $3499 here and that's on sale." I told her that there was no way I was going to pay $3499, but I was not sure about whether they would price match it or not. She says, "Well, there is only one way to find out."
I walked around the rest of Magnolia and was asked by a couple of guys whether I needed any help. I politely told them I was just browsing as I was thinking, "Do I really want to bother with the whole price matching thing right now? They will probably have to call a manager, look it up, and then, 30 minutes later, give me some excuse as to why they would not match the price. Plus, I am getting hungry!" So, after a few more minutes of browsing, I finally decide to see if they would price match and I go to the Magnolia counter to talk to one of the guys who previously asked me if I needed any help.
I approach him and I say, "What is your price matching policy? Because I found something online for much less." He responds, "All you have to do is show me." Me, "That's it?" Him, "Yep."
I pull out my phone, which already had the tv pulled up and show him. Him, "65vt50 for $2599. Ok. You want it?" Shocked, I say, "For that price, yes." Him, "Done. Anything else?" Me, "Ummm, well I see that you have a Denon 4311 over in the clearance section. It was never opened or used? It was $2099 and now marked down to $1249. Can you do any better?" Him, "Never opened or used. How about $999?" Me, "Sold."
3 minutes later, I was done checking out and everything was loaded in my suv. No searching to confirm my price, no talking to a manager, no 30 minute waste of time just to tell me that they could not do it. Quite possibly the best experience I have ever had buying anything at Best Buy, or anywhere else for that matter.
Again, I want to reiterate that not only did I get an amazing price, but the experience was so easy. It was exactly how it should be. This experience has completely brought me back around to buying local. I am not sure if it was part of Best Buy's strategy to better compete with online retailers, or just my particular experience, but it was fantastic! Kudos to Best Buy.