Originally Posted by deadphish
I am considering another return (my 3rd) to BB. There have been legitimate beefs with the quality of the sets and, while I admit it is nice to demo some TV's in my home, this is not my intention. I just want a solid 55"-60" TV and am willing to spend up to $1700 or so. I can go into more specifics with the issues the 3 sets I've had, but in general...
How many returns does it take (wether it's panel lottery or not) for you to be uncomfortable about multiple returns?
Also, how many returns does a B&M like BB consider OK before they start to exercise their "right to refuse a return"?
I very much dislike returning things, but I did return two TVs to Best Buy.
The first TV had a loud buzzing noise whenever the backlight was turned down from 100%, so we had to use full torch mode all the time. Also it had flashlighting in the corners that was beyond anything I had seen on other TVs, bad enough to wash out some of the color in two corners after the screen heated up. Finally, the PC RGB port failed to handle full 1080 res, something I only learned after trying it out. I explained all the issues to the manager, and he was fine with me returning it.
The second TV I purchased because it had a particular matte screen I wanted. I had researched this a lot. My brother-in-law had the same TV with the matte screen and I was familiar with it. The store display model had the same matte screen. I even told the sales rep I was purchasing the TV because of the matte screen, and we discussed how it looked different than the other display models on the Best Buy wall. Well, I got it home and the screen was semi-gloss - seems the manufacturer changed the screen type mid-production run. I felt bad returning a second TV, but I did all the homework, how was I to know about the manufacturing change.
The TV I have now is a baseline model 47" LCD that I got for under $600. While it won't win an award for best picture, it has no flashlighting, buzzing or other weird issues. Especially if you are needing to finance, I would recommend going with a lower cost TV. Then do what I did and put some of the saved cash into a budget HTPC that in combo with the TV will give you more functionality than the expensive internet TVs. Everything you own - in a way owns you. Pay thousands for a TV and then maybe you are crying over any little thing that happens or any perceived defect. Especially with kids in the house and errant footballs, my cheap TV was the way to go, lol. Good luck.