The *OFFICIAL* 2012 Samsung EH4000/EH5000/EH5300 Owner's Thread... - Page 26

Just purchased UN32EH4003. Can anyone tell me why HDMI black level is greyed out in picture settings menu. Am using an HD cable box with HDMI cord. Tried adjusting cable box setting from 720p to 1080i but no dice. Also experimented with all 3 picture modes. Any help appreciated

It's greyed out because your source is outputting a YCbCr signal. It's only changeable with an RGB signal.

I have none of those blue/grey/black ghosting on my 32EH5000 TS02 panel

That's because we were experiencing it on the HS03 panels.

Went to check and got a firmware update today for the UN46EH5300.

On the back of my UN40EH5300 is a 3.5mm audio out that you could use for a headset.

It also has the digital optical out that I use to my surround system.

Thank you. Much appreciated

Does anyone know if there are any discernible image quality differences between the EH5000 and EH5300? I know that the 5300 has more smart features and some other added perks, but will there be any notable difference right up front when watching the television?

There should be none, its all about the panel lottery.

Did I get a returned or floor model sold as new and if so what should I do?

I love my UN46EH5300 but have a question about the packaging.

I bought the TV on December 7 at a big box store in suburban Columbus, OH. The box was sealed with tape. It has a build date of November 2012, Version TH02.

When my wife and I opened it we first noticed that the accessories were behind the television, not in the location specified in the Screws and Guide stand location Stop/Samsung Support Note.

Upon unpacking the set we also found the following were missing and drove to the dealer to obtain them.

1. power cord (obtained the one from the dealer's floor model)
2. Energy Guide sticker (obtained from the dealer's floor model)
3. Stand assembly instructions (downloaded)
4. Cleaning cloth (dealer has attempted to contact Samsung to obtain one)

Also:

1. Screws for stand assembly were loose, four for each part of the stand, and not in two envelopes of four
2. Batteries for the remote were loose and not packaged as two
3. Remote bag had been previously opened.

Everything else was included and the set was still covered in the tape around the edges, draped in white protective material. I also had no problem registering the set on the Samsung website.

Nowhere on the packaging does the set say "reconditioned".

I brought up this issue to the dealer who said they got a recent shipment from Samsung and this was one of them. He said to take the packaging issue up with Samsung.

Needless to say they sold out of this model.

So, did I get taken and if so what should I do? I'm thinking of contacting our state's Attorney General.
Edited by iraweiss - 12/19/12 at 5:35am

Obtaining a Samsung Series 5 LED TV user manual

As I was not able to find the printed LED TV user manual for my UN46EH5300 on the Samsung web site I did some searching and found it as a PDF download on the Crutchfield Web site here: http://www.crutchfield.com/p_30546E5300/Samsung-UN46EH5300.html?search=UN46EH5300&skipvs=T#details-tab

The page also has interesting comments and tips.

While not your particular model, I unboxed 2 seperate UN40EH5000s. Neither were like what you explained. Everything was packaged correctly with all labels/extras/manuals. It sounds to me like you got an open boxed/refurbished item. I'd go back to the seller and inform him you know for a fact this was opened previously. Just say you've opened one before and you know what to expect/should be there. Whether you want a discounted price or a new one is your call (I know you said they sold out, but they should be able to order more).

It sounds like it's been opened. That doesn't necessarily mean there is anything wrong with it, but If you want to return it I would try and do it through the dealer as I doubt Samsung would care much if the box was open.

Thanks for your responses and confirming my suspicions I guess.

I've been a collector of stereo and home theater equipment since the mid-60's and with all my purchases this is the first time this has happened to me.

I scored some real good deals on discontinued Yamaha Aventage RX-A3000 and RX-A800 receivers just a year ago and they were immaculately packaged.

From what I know the UN46EH5300 has been discontinued and I got the only one not on display in all of that vendor's Central Ohio stores. I watched the salesperson check the computer at the store close to my house who had sold out before having one held for me at a store 20 miles away. If there is a "1" in the inventory computer only the display model is available and anything more than one means an item is still boxed and available for sale. She even had the set's availability physically verified before I made the trip.

I also got a terrific price on the Samsung as I opened a store credit card to make the purchase (10% off the price [most likely set by Samsung of $699], less $20, less another 10% for first purchase with the card) so I doubt that if I returned it and that chain was sold out I would score anything like a similar deal. The best price I've seen lately is $100 more and that is from a vendor who is expecting new shipments on the 28th. Good luck getting them. New models (a 6 series?) will never be priced like that so early in their shelf life.

FWIW here is a link to the price history: http://www.nextag.com/Samsung-UN46EH5300FXZA-46-LED-942558889/price-history-html

And if I asked for a new TV I would be dealing with the "panel lottery". I think my TH02 is a good panel and who knows what the replacement would be. They had a complete selection of Samsung TVs from 19" to 51" in LCD, LED and plasma and they were selling fast.

Finally, if I confronted the department manager a second time asking for a remedy it would be my word against his word that the set is new and badly packaged by Samsung in Mexico and that is ugly.

What I will do is file a claim with my state's AG office with the facts as I have previously stated them. The remedy I will ask for is a partial refund of the purchase price and an extended warranty. Does that make sense?
Edited by iraweiss - 12/17/12 at 6:13am

Yeah. If that's all you can do (given what you know), then that's all you can do. I would hate to be stuck in that position, but it's out of your control at this point aside from what you plan to do.

Has anyone got much information and experience with the UNXXEH5003? There's a 39" which is on sale for $380 right now... Thinking of picking one up for my mom as a Christmas and birthday present. Spec wise, it's good enough for her viewing as she's not using it for anything special. I'm going to go through the last couple pages of this thread in the morning, as it's currently 1:48am, but it'd be great if I can get a recap and stuff. I've followed the owner's thread for my Sony KDLXXZ4100 TV before and sometimes it was quite hard finding the info I needed in there.

Thanks!

I'm kind of wondering the same thing as geokilla. Can somebody tell me why the smaller of these two tv's is more expensive?

http://www.bestbuy.com/site/Samsung+-+37%26%2334%3B+Class+(37%26%2334%3B+Diag.)+-+LED+-+1080p+-+60Hz+-+HDTV/5612094.p?id=1218672939118&skuId=5612094

http://www.bestbuy.com/site/Samsung+-+39%26%2334%3B+Class+(38-5/8%26%2334%3B+Diag.)+-+LED+-+1080p+-+60Hz+-+HDTV/5772861.p?id=1218694832279&skuId=5772861

Is the 39 inch one not as good or something? Or does the 37 inch one have smart features?

FYI, both the 37" and 39" don't use samsung panels, but as long as you're ok with that I'm sure they're decent sets.

It's on sale.

Even when it isn't on sale, it's still 50 dollars cheaper than the 37 inch.

1. can we watch "FREE" channels in the EH5300??

coz we dont have cable, only internet.. so what do you guys suggest on how to watch cable channels in EH5300?

2. is there a "audio out" port in the EH5300 model? coz i think the sound will be low and not so good, thats why we plan to use external speakers so that we can hear clearly and loud.

Check this out: Samsung 2012 SmartTVs will access DirecTV without a set top box, minimalists rejoice HD
By Daniel Cooper posted Jan 10th, 2012 at 1:03 PM
http://www.engadget.com/2012/01/10/samsung-smart-tv-directv-without-stb/

This is all I know about how it works. As we have WOW cable I have not tried anything with DirectTV. Of course you can use an antenna as well for local stations. The tuner picks up all the Columbus stations just fine.

There are two audio outs: digital and analog.

Digital Audio: The optical digital output terminal will output Dolby Digital (when available) or 2 channel PCM. The digital optical output terminal only sends an audio signal in Dolby Digital when receiving Dolby Digital surround sound from a digital broadcast channel through the TV tuner or a Samsung App via a network connection. The optical digital audio output will only output in 2ch stereo from sources connected to the TV via HDMI, RCA, or USB.

Analog Audio: The television features a 3.5mm (minijack) audio output for connecting the television to an analog 2-channel receiver. You will need a minijack-to-RCA adapter to make a stereo RCA connection between the television and your AV receiver. The TV's analog audio output terminals will output 2ch audio from any of the television's source inputs.

Anybody know why the HDMI black level can't be adjusted (greyed out) when watching a Blu-ray via a PS3?

46EH5000

Hi, everyone. Currently I can get a 50eh5300 for the same price as the 46 inch model. However, the 50 inch model has MH2 panels while the 46 inch model has Samsung panels (TH01). Does anyone know who makes the MH panels? Is the performance difference between the Samsung panels and the other panels worth losing 4 inches in size?

Thanks

I was thinking of buying a UN32EH5300F .

Is it part of a panel lottery? Is the refresh rate of the panel 60hz or 120hz.

I will be hooking this up to a uverse box via hdmi.

Anything I should look out for?

Panel lottery, 60Hz.... Not aware of any 120Hz (real panel refresh) on a 32" model or any size for that matter.

Dont worry to much about the panel lottery, IMHO.. the Samsung panel is not that superior aside from its slightly wider viewing angle.. anything apart from that there are other area's the samsung is poor while the other panels are better ( based on experience )

For example?

Which panel in the lottery is better then the other? i.e. tso1 or whatever.

Hey guys, just bought the UN40EH5000 from Costco. Very happy with it, the image quality is very good!

I do have one question. I plugged in an external speaker system (Bose Companion 5 speakers) into the "audio out" port on the back of the TV. I then went into the sound options on the TV, and I changed it from TV speakers to external speakers. I noticed that even if I set the volume control on the speaker system to the lowest option, I still get sound coming from the speakers. It's not too big of an issue, but I'm wondering whether this has something to do with the TV.

Scroll to the top of the page....

Ready my link in my sig.

on the audio output... we will be receiving free hte320 speakers made by samsung, so will those speakers work as output sound from the TV?