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PCIe InfiniTV freezes PC in x1 slots

post #1 of 18
Thread Starter 
Hi I need some help with my PCIe InfiniTV freezing my computer. I've been googling this issue for weeks and talking with Ceton tech support since last week and still haven't resolved this issue yet.

The InfiniTV card works fine when using it with one computer for all its function, BUT whenever I do the network tuner wizard to use with other computer (or enable "Support Network Bridging" in the driver) it freezes my computer. The only time this doesn't happen is if I put the InfiniTV card in my x16 slot.

After enabling network bridging, Windows will not boot up normally. The only way is to go into safe mode and disable network bridging again. I have 2 InfiniTV cards and they both do the same thing to my computers.

I've tried it in 2 computers so far:
HTPC:
Intel Core i3 2100
Gigabyte H61 chipset motherboard
2x4GB DDR3
60gb OCZ Vertex SSD
2TB Samsung HDD
Intel HD Video
Windows 7 x64
The computer should be clean of junk software because I built it solely for being my HTPC.
freezes in x1 slot but works fine in x16 slot.

Main Desktop:
Intel Core i7 2600k
Asus P8P67 Pro
4x4GB DDR3
80GB Intel SSD
1TB Samsung HDD
ATI/AMD 5850 GPU
windows 7 x64
This is my main desktop. When I put the InfiniTV in my 2nd PCI-express slot (x8) and enable network bridging, it freezes my desktop too.

I'm running out of ideas. I'm building a 3rd Sandy Bridge computer and will try it right after installing windows without doing updates or anything and seeing if I have this issue still.

Is there an issue with Sandy Bridge computers, x64 or I happen to have 2 defective InfiniTV cards? Thanks for reading my long post
post #2 of 18
I've been working through this exact same problem for about 5 days now myself. I also had some other issues getting the signal working properly, some one my end and some was Comcast, but now that the card is fully working on the main PC and I get all channels, I would like to tackle this issue.

The only difference is that I only have one PC to work with. My other PCs are all laptops, an older desktop running XP Pro, and another build that is my server, running none other than Windows Home Server 2011. The build in question is very similar to yours:

Intel Core i7 2600k
Asus P8Z68V-LX
8 GB Patriot DDR3-1600
120GB OCZ SSD
1TB WD HDD
Gigabyte Radeon HD 6850
windows 7 x64

I have on-board Gigabit LAN as well as a PCI wireless adapter. Up until now I have been working with wireless, quickly and smoothly without issues, and was trying to make it work wirelessly despite the obvious reasons not to (I wanted to see it working before I went all out and ran ethernet to this PC) but since I'm having issues, I just wired it.

To the problem: exactly like yours. All works fine, can watch all channels without any problem. As soon as I enter the network tuners setup utility, and get to the point where I choose which tuners to assign to the PC, I choose the first 2 tuners and click next, get warning about disconnection, click ok, it starts working and then the system freezes. Stays frozen about 30 seconds or though and just reboots. After that, freezes on the windows logo before it is able to come together.

My fix to this has been to shut down, physically remove the card, boot up, uninstall the software, shut down, reinstall card, reboot. I tried safe mode and nothing there seemed to work, but I hadn't thought of manually disabling "support network bridging," so I'll try that on the next round.

I haven't tried my spare x16 slot, mainly because I prefer the location of the x1 slot but also because I would like to keep the slot free. I still have a few steps to try, but it sounds like nothing you haven't already tried. If all else fails I will try the x16 slot to see what happens.

Eventually down the road I will probably move the infiniTV card to a new build so that I can bring separation between this build and my HTPC, so it probably doesn't matter too much what slot I use right now, just as long as it finally works.

It seems there are many Sandy Bridge users that have it working, so I tend to think it's not that, but there does seem to be a pattern here so I'm sure that eventually we can locate the common denominator and nip this in the bud. I'll keep you posted if I make any progress or have any ideas, please do the same. I also have a ticket open with Ceton, but so far I have been trying to determine the issues on my own.
post #3 of 18
As I continue, tried a few things that I read on other forums, and tried the card in my x16 slot, no dice. Real bummer. Even the things I've read on the other forums didn't seem to solve the problems for the OP's there, and in the only case that I have seen solved so far, the solution was reseating and trying different slots. I only have the 2 slots (the x1 and the x16, my other x1 is blocked by my double-wide graphics card) so currently that leaves me SoL.... Gonna keep hunting for an answer.

At least you gave me the safe mode idea. I am able to disable support bridging in safe mode which eliminates having to remove the card everytime I freeze the system. Thanks for that. Hopefully we can find an answer soon.
post #4 of 18
Well after many hours I have network tuners working on my inifinitv4!

Asrock H61M/U3S3 Mobo with (1) x1 and (1) x16 PCIe slots
Atheros AR8151 onboard nic
i3 2100 Processor HD2000 gfx

First Infinitv4 Card
- could not get Infinitv4 card recognized in the x16 slot (uefi had primary gfx set to PCIe even though I am using the i3 graphics.
- placed Infinitv4 in x1 slot and go lock ups with Atheros nic when I tried to enable networked tuners
- disabled on board nic in uefi, installed Dynex pci enet nic but did not uninstall the atheros nic drivers and got lock ups when I tried to enable networked tuners.
**I also tried to manually enable the bridging but nothing worked.

Replacement Infinitv4 card
- Changed UEFI to set primary gfx to onboard
- Onboard Nic enabled, tried both x1 and x16 slots and got lock ups
- Disabled onboard nic, uninstalled Atheros nic drivers, installed Dynex card & drivers and put Infinitv4 card in the x1 slot... got a lock up when I enabled network tuners.
- Moved the Infinitv4 card to the x16 slot while still using Dynex nic and finally got the network tuners enabled in WMC!!!

SO -- I am not really sure if the 2nd card fixed the problem because I also made some other changes...Changed uefi primary gfx to onboard and uninstalled the onboard nic drivers.

Thanks to all that helped and to the excellent Ceton customer support.
post #5 of 18
Thread Starter 
Hi salt, good luck, I'm really hoping we fix this issue. I've built HTPCs before but this one has fought me every step of the way (defective 1st motherboard, reused an old vertex SSD that failed right after windows install, now network tuning issues).

Hi Rubberneck,
can you try again with the InfiniTV card in a x1 slot? The card also works fine for me in the x16 slot but freezes in my x1 slots.

I really want it to work in the x1 slot because I might want to add a graphics card if high-def media is too much on the Intel HD video. Or get 2 InfiniTV cards working in my system and for that I would have to put one inside a x1 slot.

Thanks everyone
post #6 of 18
Thread Starter 
Looking through my event viewer, there is only one error that occurs when I enable network bridging. It's related to WMI but the Ceton Support doesn't think it's major or affects my system freezes but I think it probably does.
-----------------------
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
------------------------
That sounds like enabling network support activates something in the driver that is crashing windows because it doesn't have the right permissions or is pointing to something that doesn't exist.
post #7 of 18
Thread Starter 
Update: I tried a few other things.

1) Uninstalled the integrated NIC (Atheros AR8151 PCI-E gigabit ethernet) drivers. Disabled it through UEFI. No changes, still freezes with network bridging.

2) Adding a graphics card to the PCI-express x16 slot and kept the InfiniTV card in the x1 slot. No changes, still freezes with network bridging.

3) Took out graphics card and 4gb of RAM, fresh install of Windows 7 32-bit. No changes, still freezes with network bridging.
post #8 of 18
Rubberneck: Glad to hear you got it working. Makes me want to try a separate nic card but since I don't have one available at the moment that idea will have to wait until I have a chance to pick one up. I might, in the meantime, try the wireless card for s's and g's, but first disabling the onboard nic in BIOS and uninstalling the drivers. Unfortunately due to my work schedule, I won't have time to mess with it again until late Friday night.

Tech: I, too, have the same error in my application logs:
------------
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
-------------

However, as I look more closely, I get that error on a few occasions, and the times don't seem to coincide with the times the system crashed. In fact, I have an instance of that error about 3 hours ago, which is about the time I first turned on the PC this evening. Also I haven't done a thing tonight on this PC other than tuning and watching a couple of channels.

I did find something else, though. Around the time last night that I was working on this, I have a large number of the following error in the Administrative event log:
--------------
TV tuner encountered an error. (0xc0040524) Ceton InfiniTV PCIe (00-80-5c-fd) Tuner 1 (00-00-22-00-00-80-5c-fd)
--------------

There's one for each tuner, and it's repeated a ton of times. I just found this moments ago while reading the forum here so I haven't sent that info over to Ceton yet. They are submitting an RMA for me which I really didn't want to do since that means I'll have to pair my M-Card with a new device but I guess I'm at their mercy if I want to get this thing to work. Ceton support has been pretty great so far though, friendly and understanding, polite and helpful. I think that unfortunately they can see that a few of us are having these issues, and they have no idea what is causing it. The RMA probably gives them an opportunity to look at the exact card we had problems with so they can rule things out, and once they're able to replicate the issue enough times to determine the common denominator, we'll probably see a fix in the way of a driver or firmware update or possibly a patch.

Tomorrow night when I have some time I'm going to do some deeper digging in the logs, send what I find over to Ceton and consider doing a fresh windows install (really trying to avoid that too since I just did that about a month ago when I added the SSD and since this is my gaming rig and I'll then have to reinstall a TON of games and software.) I'll keep you posted.
post #9 of 18
The errors might not be related to what you are seeing:
http://support.microsoft.com/default...;en-US;2545227
post #10 of 18
Quote:
Originally Posted by tech_enthusiast View Post

Hi salt, good luck, I'm really hoping we fix this issue. I've built HTPCs before but this one has fought me every step of the way (defective 1st motherboard, reused an old vertex SSD that failed right after windows install, now network tuning issues).

Hi Rubberneck,
can you try again with the InfiniTV card in a x1 slot? The card also works fine for me in the x16 slot but freezes in my x1 slots.

I really want it to work in the x1 slot because I might want to add a graphics card if high-def media is too much on the Intel HD video. Or get 2 InfiniTV cards working in my system and for that I would have to put one inside a x1 slot.

Thanks everyone

OK, test complete, I can conclude that
a) My first card has a defect and cannot be detected in the x16 slot.
b) There is a conflict between the Asrock x1 slot and my onboard Atheros nic and a PCI Dynex nic. I cannot create a network bridge with the x1 slot.

The only config I can get to work is the replacement infinitv4 card in the x16 slot with a PCI dynex nic.

I moved the infinitv4 card back to the x1 slot and had a flashing blue light. I reset the network settings and the bridge was still showing in the network adapters but support of network bridging was set to NO. I then went through the WMC bridging and this time it wanted to pair with the MAC miniport bridge, I did that and got a lock up.

Next I blew away the bridge, reset the network setting and tried to setup the network tuners and got a lock up.

Next I tried the original ceton card in the x16 slot.. rest network setting but could not get the card to recognize even after resetting the network settings and rebooting.

So now I am back to a working solution.. replacement infinitv card in x16 slot with a PCI Dynex nic. UEFI has onboard LAN disabled and Primary GFX set to onboard.

Hopefully this is useful to others / Ceton.
post #11 of 18
Thread Starter 
Hey Rubberneck,
thanks for taking the time to try out the x1 slots. I think you can probably just use the onboard LAN if you leave the InfiniTV in the x16 slot. That's what I'm doing at the moment because I can't get it to work in an x1 slot.

StardogChamp,
Thanks so much, this solved the errors I kept seeing in the logs. Whenever I google'd the error, I came up with different results with Windows Vista or so. The link you posted has the exact problem and fix for it.

Salt,
good luck on your RMA. They offered me that too after the 2nd day but I thought that it was something else since both my cards have the same problem. I'm getting tired of messing with this though so I might just exchange the first card to Ceton and return my 2nd card since it's still within the 30 days. If the replacement still has problems, maybe I'll ask them to give me the USB version but it doesn't seem as reliable as the PCIe according to reviews.

Just curious, where and when did everyone get their InfiniTV cards? Maybe there was a bad batch recently?

1st card: Amazon back in Feb 2012
2nd card: Amazon beginning of April 2012
post #12 of 18
Ceton is sending the new card ahead of time, according to the tracking I should receive it on Tuesday. I agree that I don't think it's the card, personally I think there's a bug in the driver or the firmware that is causing this issue on some systems (Again, looking for the common denominator), maybe it is a Sandy Bridge thing, I really don't know. But I figure since that is Ceton's current answer, I'll run with it and if/when that doesn't work it'll be on to the next step. I'm just not looking forward to the un-pairing/re-pairing process since the initial pairing was obnoxious with Comcast. Ceton says they will step in and help if it's not done right, though.

I got my card exactly 1 week ago, April 14, at Micro Center. Maybe this is just a bad batch? I guess we shall find out, hopefully they have tested the card they're sending in replacement.

I had considered switching to the usb version as well, but from what I've been reading, users of the usb version are having worse problems than we are, and I'd prefer the device be inside the PC anyway.
post #13 of 18
Quote:
Originally Posted by tech_enthusiast View Post

Hey Rubberneck,
thanks for taking the time to try out the x1 slots. I think you can probably just use the onboard LAN if you leave the InfiniTV in the x16 slot. That's what I'm doing at the moment because I can't get it to work in an x1 slot.

I took the Dynex PCI nic out and turned the onboard Atheros nic back on, left the infinitv in the x16 slot...networked turners still works!
post #14 of 18
So.... I got the RMA shipment from Ceton today. A day later than expected, but, such is life.

Honestly, I was dreading going into this... For one I was doubtful that the new card was going to solve the network tuners problem, but moreso I was dreading the nightmare of going back to Comcast to re-pair the card...

So step one, I pulled out the old card, swapped the M-Card into the new infiniTV and popped it into the PC, into the x1 slot that I wanted to use, and booted up. My mindset was uninstall and reinstall drivers, but when I booted up it recognized and installed the device as "Ceton InfiniTV Network Device #3" and also installed a "PCI standard PCI-to-PCI bridge" so I decided to just run with it.

I then opened up the InfiniTV diagnostic tool, which found the card pretty quickly, and showed that the Firmware version was up to date (Same as the other, 1.1.7.2). It showed the hardware version as 4884, which I'm pretty sure was different than the other, although I can't really recall what the other one was.

Stepping back a moment, I also noted when I pulled out the old card and compared it with the new one, they looked very similar on the front, but when flipped over, the arrangement on the back side was VERY different. Not knowing a whole lot about that level of microelectronics, I can't say much about it, but it appeared that the same items existed on both boards, just in very different locations, and the clusters of tiny "things" (transistors or resistors maybe, no idea) were shaped much differently. Simply stated, the cards were not identical.

Moving on, in the InfiniTV diagnostic tool, I took a look at the Devices tab, and there were all green checks (except for "Configured for use with Media Center" which was to be expected) so all systems were a-go. I pulled up the Device webpage and printed the new pairing info, and then popped into Media Center.

Not looking forward to the call to Comcast and knowing that the network tuners setup was not at all reliant on the CableCARD activation, I procrastinated the call and went straight to the network tuners setup. Same concept, stepped through, chose the first two tuners to use with this PC, let it do its thing, and a few minutes later it said complete, and asked if I wanted to proceed to TV signal setup (What, no freeze? Awesome!). So I went through that as well and decided it was time to call Comcast.

This was strange, since I called the same CableCARD activation line as before, and usually I got a short message then hold music then rep. This time it sounded like someone answered right away but didn't say anything, and then plopped me on hold. A minute or 2 later I got someone I couldn't really understand (great!) who had no clue what I was talking about, but then transferred me to an "account rep." The "account rep" had no clue what I was talking about either, then suddenly was struck with some kind of something that provoked her to ask me for the regular info (CC ID, Host ID, etc) I could tell this was going nowhere but I humored her and she couldn't get it going. She told me she just changed the data and she's sending a signal but it's giving her an error, so she would have to send out a tech. I said no, I don't need a tech to come out, my equipment is fine, something is not being done right on your side, can I please speak to a technician there. So she "transferred" me (I'm pretty sure she just plopped me back in the call queue) and the next rep, I asked if she was a CableCARD activation rep and she transferred me to someone who answered the phone "...CableCard activation line..." (Woohoo!)

Finally the right place. Although still not completely knowledgable (InfiniTV, is that a TIVO? Ha..) he took the information, did his thing, and when I told him my device said he needed to send a "CCV" signal he said ok, hold on, and bang, there it was, all green checks! WOW! Popped into Media Center>Guide and started flipping channels, can you believe it was that painless? I was awestruck!

Last step, hop on my laptop, install the Ceton software, run through Media Center>Ceton>Network Tuners, found tuner, set it up and bang, TV on my laptop!

After a week and a half of craziness, I received the RMA device and had 100% functionality in less than 45 minutes. I am elated!

So....Sorry for the long story, guess I just wanted to share. But the synopsis is this:

Tech: Get the RMA. Whatever was the problem with our other device, they obviously sent a better, "fixed" device, which works flawlessly. So far so good anyway, I'll post here is I run into any issues. But I'm pretty sure based on my experience that the RMA will solve your problem too. I'm not sure exactly what the problem was and still have no clue what the common denominator was (Maybe it was just that version of the Ceton card) but I know the one they sent me now has fixed the problem, and without contention.

Rubberneck: I'm glad to hear you have a working solution but still a little bummed that you don't have it working as desired in the x1 slot. I'm not sure if your issue is at all related to mine/ours, maybe it's also possible that you got a bad card but a different bad card with different problems (referring to your replacement card). I would probably continue with Ceton, possibly pushing for another RMA unless you're content with the situation. Big downfall is you're stuck with it in the x16 slot, so if you ever really do want to move it you can't. And I would fear its compatibility with other machines and their assortment of slots in the case that you ever decide to use it in another.

My final system configuration as it stands is:

i7-2600k overclocked to 4.6Ghz
Asus P8Z68V-LX
8 GB Patriot DDR3-1600
120GB OCZ SSD OS drive
1TB WD HDD Data Drive
Gigabyte Radeon HD 6850 PCIx16 (1GB GDDR5)
- Outputting via HDMI to a 46" LCD HDTV
Realtek Onboard NiC
Onboard Intel HD audio
- Outputting via Optical Digital audio cable to HT receiver
Windows 7 Home Premium x64
7.7 on the Windows Experience Index Scale (Determined by graphics and gaming graphics -- 7.9 Primary Hard Disk, 7.8 Processor, 7.9 RAM)

I originally had an ethernet cable running from my router in my office to my Blu Ray player here in the living room, to which I added a 10/100 switch (I'll get a gigabit switch later, I just had this one laying around) to feed both the Blu Ray player and the PC. (At which point I eliminated the PCI wireless card from the PC) This configuration seems to be working fine, streaming TV to two laptops simultaneously, both of which are connected wirelessly.
post #15 of 18
Don't let me forget:

THANK YOU CETON for helping me through this issue and resolving the problem for me with no contention whatsoever! Ceton is A+ in my book.

Comcast could use a little more organization but I'll give them the benefit of the doubt since although it is normally a pain in the somethingorother to get to the right person and get stuff taken care of, they always satisfy me in the end. A little account credit would be nice for all of the trouble they put me through though...
post #16 of 18
Thread Starter 
Hey Salt,
I'm really glad it worked out for you. Both cards I have are v5000. I just sent one in yesterday, hopefully my problems are resolved too.
post #17 of 18
Thread Starter 
Just got my replacement card v4884 today. My issue of freezing on "enable network bridging" is fixed but another problem has came up.

My computer won't get past the device booting phase with the InfiniTV card in my top PCI-express x1 slot. It works fine in both other slots. My 2nd card that I haven't RMA yet at least lets Windows boots no matter which slot it is in.

Ceton support is having a hard time believing their replacement card is bad. Hopefully I can get them to send me another one that will work perfectly. These cards have been so time-consuming

It's a shame, they seem really easy to setup if I can just get a good card. So far 0/3 for me.
post #18 of 18
Thread Starter 
Sorry for the late update but I'll update anyways in case someone is still curious about what happened.

I got my 5th card from Ceton a few weeks ago. It's revision v6081 and everything works perfectly on it with my systems. Ceton does have good customer service and I understand they must have thought something was wrong with the customer if it takes this many cards to get a perfect one. Guess I'm just unlucky that it did take that many cards. Anyways everything works perfect and I'm hoping to add a 2nd InfiniTV card soon.
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