Originally Posted by Sam S
I pulled that info from a Denon product brochure.
I won't consider the 4311 the "flagship". High-end, definitely. The 5308CI is still the flagship The days of extra fancy remotes are long gone.
I'd be interested to know what percentage of people even use the receiver's remote to control the device. Certainly way less than even 10 years ago. You can tell that remote development is going into Denon's iPod/iPhone app, as opposed to a hardware solution.
Personally I think its embarassingly bad on an industrial design level. Never mind whether its silver plated. Or has curved lines. It is poorly thought out and ergonomically mediocre. And the supposed backlight really does not make the remote fully usable in low light.
I really cant see the point of having a different remote from 4311 to 3331 when both
are so mediocre. Is the remote supposed to differentiate these products or isnt it? If it is, then by golly lets see some effort put in. Otherwise dont bother. Because all you're doing is wasting money with multiple SKus of mediocre remote control accessory that you have to make and inventory manage.
Also delivering ones own product with a junk quality control device supplied by you basically says you have no pride in your own brand and you're just treading water. A well-designed remote control can be done at low cost.
You just have to actually care
. Its not a matter of money at all.
Its these kind of things that devalue the experience of owning these devices. And thats partly why these folks all struggle with margins. They dont pick up on the easy smart things and they invariable struggle to consider about value management in a holistic sense.
I'm all for accountants or MBA's running companies. But when you look at things like this it becomes clear that the accountants dont actually know what questions to ask the product management - and the product management themselves dont have a clue. Companies do not lose money for no good reason. Even external trends are not an excuse. The rot begins within.
Sorry for the diversion, but my own experience with evaluating these two products for purchase led to to see this company in a different light. These guys spent more time figuring out how they could superficially "differentiate" these products and milk one set of customers than they spent thinking how could they deliver real value and delight the customer with BOTH.
And personally I'm one of the few folks who would like to support Japanese made products.