General return question; plasma related

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post #1 of 4

4/25/12 at 12:39pm

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1,093 Posts. Joined 11/2005
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Not sure if relevant but here goes:

My dad bought a LG LM7600 LED TV from Best Buy about five weeks ago but was never happy with the TV. He's seen my 60ST50 and wants to go plasma but is concerned he's past the return period. He'd like the GT series and yes, he did purchase the extended warranty.

Anyone have any ideas that might help remedy the situation? He spent about $3400 before tax to get the TV, the sound bar, the warranty, and twelve sets of 3d glasses.

post #2 of 4

4/25/12 at 12:50pm

1,122 Posts. Joined 4/2002
Location: Yoyodyne Propulsion Systems
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He could always speak to the manager at BB and see if there's anything he/she can do, but if he's past the 30 day return period then he's probably out of luck.

post #3 of 4

4/26/12 at 11:08am

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Alright thats probably a smart idea. I don't know much about BBs extended warranties but isn't the typical return period 90 days for some? I'll have to look into that. Isn't the return policy 90 days for some items?

post #4 of 4

4/26/12 at 11:39am

5,252 Posts. Joined 3/2001
Location: Fresno CA
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Quote:

Originally Posted by 30XS955 User

Whether you have an extended warranty or not has no effect on the return period.

BBs return policy is 30 days. Sometimes they lengthen this during the holiday period to 60 or 90 days. The return period on your dad's set should be clearly stated on the front or back of his receipt.

Sometimes if a customer wants to return a set that's a week out of return period but wants to exchange for another set from the same store (an up/side grade rather than an out and out refund) a manager can help--it's worth a try.

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