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Official Sony HX850 Owner's Thread (46HX850, 55HX850) - Page 36

post #1051 of 2218
So the only way to get rid of flashlights in the corners besides going plasma would be to get the sony 950 or the elite TV?

Maybe I should wait to see what 2013 has to offer.

I can't stand flashlighting...........but at the same time I can't afford the following tvs I listed above.
post #1052 of 2218
Quote:
Originally Posted by Dark_Planet View Post

So the only way to get rid of flashlights in the corners besides going plasma would be to get the sony 950 or the elite TV?
Maybe I should wait to see what 2013 has to offer.
I can't stand flashlighting...........but at the same time I can't afford the following tvs I listed above.

2013 isn't going to solve anything. People say they will wait till next year every year and to no surprise, every issue is still just as strong as ever. I'd get your set replaced, the success rate with the HX850 is higher than normal. One of its big praises besides the beautiful picture is the fact that the clouding is very weak compared to competitor sets.

As for the 950 and it's lesser model, the 929, they can have issues too. I purchased a 929 a while back and replace it before deciding to get a refund (Too laggy for games). Both sets had flashlighting in the bottom right and left corners.
Edited by vaxick - 12/18/12 at 12:44pm
post #1053 of 2218
@vax

I don't have the hx850 yet but I was just planning ahead.

How does the TV below compare to the HX850 as far as flashlighting goes?

I don't know if samsungs micro dimming works as good as sonys local dimming when it comes to covering up the flashlighting.

http://www.bestbuy.com/site/Samsung+-+50"+Class+-+LED+-+1080p+-+120Hz+-+Smart+-+3D+-+HDTV/4922152.p;jsessionid=E7714AE90B15496C6003BC3CFFA1D26C.bbolsp-app01-29?id=1218581208736&skuId=4922152&st=samsung%20es%2069&cp=1&lp=1
Edited by Dark_Planet - 12/19/12 at 5:28am
post #1054 of 2218
Quote:
Originally Posted by Danediz View Post

Well the nx720 dropped 500 dollars in late january last year... And the 950 wasnt out last year... So i beg to differ

You are correct! Sorry, I was refering to the XBR-46X929.

I would love to wagger you that the HX850 will not dropp 500 come next month! smile.gif Never gonna happend my friend. But I hope I'm wrong! smile.gif
post #1055 of 2218
Can anyone 55HX850 owners post a complete black screen on their tv and take a picture of the following:

1 with Local dimming off.
1 with Local dimming low.
1 with Local dimming standard.

I want to check on how a "normal panel uniformity" for these tv looks like.

If curious on how to achieve a black screen, way I do it is connect a computer via hdmi and extend the desktop to the TV. they put a solid black wallpaper.

Would be really appreciated and would give me an idea how bad my uniformity looks compared to others.
post #1056 of 2218
Quote:
Originally Posted by m2845 View Post

You are correct! Sorry, I was refering to the XBR-46X929.
I would love to wagger you that the HX850 will not dropp 500 come next month! smile.gif Never gonna happend my friend. But I hope I'm wrong! smile.gif

Well, the MSRP on the KDL-55HX850 is $2600 and it's currently selling for $2000, so that's already a "discount" of $600.

Within the past two or three months it has been sold in combination with a "free" soundbar (HT-CT260 @MSRP of $300) and then alone for $1800.

No one can know for certain, but I think it's a safe bet that it will come down again to at least as low as $1800 within the next six months as the 2013 models start to roll out. So, even though I don't have a tail, I would take that "wagger."

Note also that the UPP restrictions do not apply to "open box" units that are otherwise brand new; those are now and will undoubtably remain available with full manufacturer's warranty (from authorized resellers) for a discount.

Or you can take a chance on a customer-returned item; Amazon Warehouse has sold them in good condition for as low as about $1440 in the past couple of months, although they are currently much higher. Caveat emptor, but you can wind up with a pretty sweet deal this way; and Amazon is very lenient about accepting returns.
post #1057 of 2218
Quote:
Originally Posted by chi_guy50 View Post

Well, the MSRP on the KDL-55HX850 is $2600 and it's currently selling for $2000, so that's already a "discount" of $600.
Within the past two or three months it has been sold in combination with a "free" soundbar (HT-CT260 @MSRP of $300) and then alone for $1800.
No one can know for certain, but I think it's a safe bet that it will come down again to at least as low as $1800 within the next six months as the 2013 models start to roll out. So, even though I don't have a tail, I would take that "wagger."
Note also that the UPP restrictions do not apply to "open box" units that are otherwise brand new; those are now and will undoubtably remain available with full manufacturer's warranty (from authorized resellers) for a discount.
Or you can take a chance on a customer-returned item; Amazon Warehouse has sold them in good condition for as low as about $1440 in the past couple of months, although they are currently much higher. Caveat emptor, but you can wind up with a pretty sweet deal this way; and Amazon is very lenient about accepting returns.


I can assure you if were to take my wagger that it would dropp 500 at any time in the month of January you would be on the short end of that stick! All tv's decrease in prices in the 3rd and 4th quarter so that is no shock but to belive that it will dropp another 500 in January to $1500. is just flat out dreaming. Do a price search analysis on any of Sony's high end tv's (decide.com) in the past and you will find they do not discount their TV'S that low in a 1yr cycle. That is just a fact and I am only talking about new tv's that have not been returned.

As an example take the Sony XBR46HX929 (I own it) that came out in 2011. This tv is almost 2 yrs old and still selling for almost $2600 on Amazon. You can find this tv online for around $2000 from other places but you think it would be alot cheaper after 2 yrs.

I do agree that it will eventualy get back to $1800 (1 week on Black Friday and lowest price of the year) in the future but it's not realistic to think it dropping to 1500 next month. It's not their business model.

For what it's worth, the best time (price wise) to buy this tv will be in March-April.
Edited by m2845 - 12/18/12 at 8:28pm
post #1058 of 2218
I never said it would drop 500 im just pointing out last years trend. No the 929 did not drop but im not talking about the flagship full aray 950. I do believe that it will drop to 1799 next month. If it doesnt and a soundbar is offered i will still jump on it and sell the soundbar on ebay. If 3d glasses are offered then that will also make up for it.
post #1059 of 2218
Quote:
Originally Posted by Danediz View Post

I never said it would drop 500 im just pointing out last years trend. No the 929 did not drop but im not talking about the flagship full aray 950. I do believe that it will drop to 1799 next month. If it doesnt and a soundbar is offered i will still jump on it and sell the soundbar on ebay. If 3d glasses are offered then that will also make up for it.

You are missing my point. The trend is that their higher end tv's in general DO NOT take drastic price cuts. Sony considers the X850 as one of their higher end tv.

You made the statement that the NX720 took a 500 price last year (January) as a reference to the HX850 (might) doing the same. Not gonna happend

Also, 4 pairs of 3d glasses were being offered free last weekend for this tv. I'm surprised you did not catch that as you seem to closely watch this tv. Amazon did not or could not offer this as they will not get this back in stock till sometime in January. Other places like HH Greg, Sony online, and BBuy offered this weekend promotion.

Anywho, I'm sure you will eventually get this tv and enjoy it!
Edited by m2845 - 12/19/12 at 2:38am
post #1060 of 2218
Hey everyone. I've lurked here a bit and wanted to thank everyone for all the questions, info, and discussion. I picked up an HX 850 yesterday and am pretty happy with the PQ overall after using some settings I found posted in this thread. The one issue I'm having is that there seems to be quite a bit of light leakage or excess brightness at the sides of the set during dark scenes. Specifically I was watching The Big Lebowski last night and during scenes that were supposed to have a completely black background (things flying through a night sky for the most part) - the right edge of the TV was noticeably brighter.

My question is if this is simply a limitation of edge lit TVs or did I get a bad set? I was impressed with the blacks, and PQ overall, but want to make sure I didn't get a lemon.

Thanks again.
post #1061 of 2218
Quote:
Originally Posted by GriffinL View Post

Hey everyone. I've lurked here a bit and wanted to thank everyone for all the questions, info, and discussion. I picked up an HX 850 yesterday and am pretty happy with the PQ overall after using some settings I found posted in this thread. The one issue I'm having is that there seems to be quite a bit of light leakage or excess brightness at the sides of the set during dark scenes. Specifically I was watching The Big Lebowski last night and during scenes that were supposed to have a completely black background (things flying through a night sky for the most part) - the right edge of the TV was noticeably brighter.
My question is if this is simply a limitation of edge lit TVs or did I get a bad set? I was impressed with the blacks, and PQ overall, but want to make sure I didn't get a lemon.
Thanks again.

Did your black background look anything like mine?




I've setup an exchange with mine cause I don't think it's normal to have that giant light streak on the upper left corner of my set.
post #1062 of 2218
Quote:
Originally Posted by m2845 View Post

You are missing my point. The trend is that their higher end tv's in general DO NOT take drastic price cuts. Sony considers the X850 as one of their higher end tv.
You made the statement that the NX720 took a 500 price last year (January) as a reference to the HX850 (might) doing the same. Not gonna happend
Also, 4 pairs of 3d glasses were being offered free last weekend for this tv. I'm surprised you did not catch that as you seem to closely watch this tv. Amazon did not or could not offer this as they will not get this back in stock till sometime in January. Other places like HH Greg, Sony online, and BBuy offered this weekend promotion.
Anywho, I'm sure you will eventually get this tv and enjoy it!

yes i did see that offer on sony's website. unfortunately i wont be ready to purchase until mid january. as for one side of the screen being noticeably brighter I am not sure if this is supposed to happen. Were you watching the TV straight on or from a side angle?
post #1063 of 2218
Henry: Mine looks similar on the right hand side, but does not have nearly the same light pattern jutting from the upper right corner. I'll try to take some pics tonight and post. By the way - what settings are you using there? I've made some adjustments to my settings (using Chronitis settings from post 928 I believe) so we'll see how they look. I'd imagine that settings matter a fair bit here.

Danediz: I tried from several different angles to see how angle would affect the leakage. It varied with angle as one might expect, but still seemed strongest on the right side.
post #1064 of 2218
did anyone buy extra tv warranty coverage?!
post #1065 of 2218
Question to all: Did your HX850 come with any printed documentation besides the one page stand assembly instructions? Mine did not, and Sony is telling me it doesn't come with any printed documentation, warranty cards, etc. They say it's all built-in and online. I called about this right after I got the TV, because it also didn't come with any remote batteries, and they did send those. I was expected the printed material, too, but just now they told me, I ain't getting it.
post #1066 of 2218
Quote:
Originally Posted by tima94930 View Post

Question to all: Did your HX850 come with any printed documentation besides the one page stand assembly instructions? Mine did not, and Sony is telling me it doesn't come with any printed documentation, warranty cards, etc. They say it's all built-in and online. I called about this right after I got the TV, because it also didn't come with any remote batteries, and they did send those. I was expected the printed material, too, but just now they told me, I ain't getting it.

You mean like the following 37 page manual I got? smile.gif I just bought my HX850 1 month ago, and yes it did.

sony hx850.JPG 471k .JPG file
post #1067 of 2218
Thank you so much. I told the guy, "I've been buying TVs for a long time, and this would be the first one that's isn't supposed to come with any printed documentation or warranty card, and I just can't believe that's how it's supposed to be," and I couldn't believe he confirmed that yes indeed, that's the way it's supposed to be, and if you want a manual, look for it online. Unbelievable! Well, this squeaky wheel has become like a dog with a bone now.
post #1068 of 2218
Quote:
Originally Posted by jtown017 View Post

did anyone buy extra tv warranty coverage?!
yes it was $250 when i bought from sony.com/ site 5 years...
I do not know if you bought it elsewhere you could get same...u might check.
post #1069 of 2218
Quote:
Originally Posted by tima94930 View Post

Question to all: Did your HX850 come with any printed documentation besides the one page stand assembly instructions? Mine did not, and Sony is telling me it doesn't come with any printed documentation, warranty cards, etc. They say it's all built-in and online. I called about this right after I got the TV, because it also didn't come with any remote batteries, and they did send those. I was expected the printed material, too, but just now they told me, I ain't getting it.

Quote:
Originally Posted by Firepr00f View Post

You mean like the following 37 page manual I got? smile.gif I just bought my HX850 1 month ago, and yes it did.
sony hx850.JPG 471k .JPG file
yep.....got the same hard copy manual.....bought mine direct from sony.
post #1070 of 2218
Anyone know how to resume watching 'Internet Content'?
E.g. I'm watching some 'internet content' then I accidently change the input/channel. I just want to go back and resume (kinda like changing channels/inputs)

Currently I have to navigate the menu again, find the show I was watching and FFWD to where I was at!
post #1071 of 2218
eaamon:

i bought my tv thru amazon and was thinking about buying the warranty thru SquareTrade on amazon. I have over $200 amazon credit points built up so I could purchase it.
Is your warranty coverage thru the whole 5 years or just amount of the tv. Because I know squaretrade is say 5 years but it will only cover up to the tv cost. So say tv broke first year and they fix it for the amount of the tv it is over with.

Now me being in a small city compared to big cities where there are repair companies most likely they would just cut me a check for the price of the tv which I would be okay with. Just was curious if other people were buying warranties as well or just complaining on sonycares (or whatever it is) until they fix the problem.
post #1072 of 2218

I'm using the Sony 46" HX850.

 

For some reason when I turned on the tv today all the streaming options (Netflix, Hulu, Amazon etc.) under "Internet Content" are missing, the only option remaining is "Internet Video". The other problem I see is that the "Sony Entertainment Network" option is also missing from the menu. Everything was working fine when I shut off the tv last night. The tv is connected to the wireless network and I can't find anything out of place. I unplugged my wireless router and tv and restarted but no change. I'm at a loss as to what to do. Ideas?

post #1073 of 2218
Quote:
Originally Posted by jtown017 View Post

eaamon:
i bought my tv thru amazon and was thinking about buying the warranty thru SquareTrade on amazon. I have over $200 amazon credit points built up so I could purchase it.
Is your warranty coverage thru the whole 5 years or just amount of the tv. Because I know squaretrade is say 5 years but it will only cover up to the tv cost. So say tv broke first year and they fix it for the amount of the tv it is over with.
Now me being in a small city compared to big cities where there are repair companies most likely they would just cut me a check for the price of the tv which I would be okay with. Just was curious if other people were buying warranties as well or just complaining on sonycares (or whatever it is) until they fix the problem.
check the Sony web site. i bought it when i bought the 55" and it was a option but i think if you go there and register yours
you might find a option to get it. then you should be able to read about it. I believe Sony will send some one out to my
place and free pick up for what ever repair is necessary. 1 hour south of Nashville Tn. and 20 minutes from the nearest
interstate. Sony delivered it and set it up for me, by a company who services them.
sony warranty extension. put in your purchase date and by reading down that page first.
hope that helps.....u or any one else
Edited by eaamon - 12/19/12 at 6:21pm
post #1074 of 2218
Quote:
Originally Posted by GriffinL View Post

Henry: Mine looks similar on the right hand side, but does not have nearly the same light pattern jutting from the upper right corner. I'll try to take some pics tonight and post. By the way - what settings are you using there? I've made some adjustments to my settings (using Chronitis settings from post 928 I believe) so we'll see how they look. I'd imagine that settings matter a fair bit here.
Danediz: I tried from several different angles to see how angle would affect the leakage. It varied with angle as one might expect, but still seemed strongest on the right side.

swap it out if you really believe it to be a defect. does not seem right.
post #1075 of 2218
Well abt.com doesnt have any to exchange because it's discontinued on their website now. Returning mine frown.gif
post #1076 of 2218
Took a shot of the screen this evening. Not that it's critically important, but the shot was taken on a Canon 60D with white balance not set. In 'real life', the leakage color is more grey and not quite as pronounced.



For the most part, I really like this TV, and my end up keeping it anyway (partially due to laziness) - but I'm concerned that this may become a mental scab that I can't quite stop picking at until I know it's either standard uniformity or that it's a defective unit that I should return.

Again, any help is appreciated. Fwiw - I used the recommendation of hooking up a PC and putting on a black screen saver to get an all black screen shot.

Thanks again everyone.
post #1077 of 2218
Quote:
Originally Posted by TheGloucesterman View Post

Did you get any answers on this? I, too, noticed the yellow square in the middle of the picture when using my PS3 in 3D. The TV was set to Game scene. I was viewing a white car (in GranTurismo5). Clearly something's wrong here!
-

Update:

I've confirmed the same light yellow, solid square in the middle upper third of the screen on other 3D games, movies, and cable content as well. It seems to be independent of scene/setting (game, cinema, etc.). I did not notice it however, when streaming 3D content from the TV's links to material. It's not the HDMI cables and is not my A/V receiver, as it occurs when bypassed. I spent 1.5 hours online with totally moronic "tech" support last night and will be calling Sony today to get someone to take a look. The set is not yet 3 months old.

Anyone else experience this? or have ideas to troubleshoot?

Thanks

(sorry for the poor image quality of phone photo, but yellow square is clearly visible)

Update 2:

Sony is now trying to get me to accept a refurb in exchange. My set is less than 3 months old, bought directly from Sony, and well taken care of. Not thrilled about getting a refurb! I'm pushing for a new replacement...
Edited by TheGloucesterman - 12/21/12 at 10:50am
post #1078 of 2218
Quote:
Originally Posted by tima94930 View Post

Well, this squeaky wheel has become like a dog with a bone now.

I called Sony back today, and after asking for a manager first thing, I had to explain it all again to the front line help anyway, but I finally got bumped up to "Customer Relations", which basically repeated the whole experience with the front line help. I mentioned I have a photo of a guy holding the HX850 setup guide in his hand, and they again told me they don't ship manuals with their TVs. I explained that I bought an EX645 a week before the HX850, and it came with a manual, warranty card, etc, just like every TV I've bought in the last 30 years, and I reminded her of the photo of the HX850 manual I have. So I asked her, when exactly did Sony stop shipping manuals with their TVs? Her answer was "We stopped 5 years ago." I kid you not. I told her that was absolutely untrue, and asked again for a manager. She said "that's not part of our escalation process," so I asked, "Well what is?" She put me on hold, and this time, she came back and said I'll receive the manual in 7-10 days. No apologies for the lying and other time-wasting BS I had to put up with. Unbelievable!
post #1079 of 2218
Quote:
Originally Posted by mr eko View Post

I'm using the Sony 46" HX850.

For some reason when I turned on the tv today all the streaming options (Netflix, Hulu, Amazon etc.) under "Internet Content" are missing, the only option remaining is "Internet Video". The other problem I see is that the "Sony Entertainment Network" option is also missing from the menu. Everything was working fine when I shut off the tv last night. The tv is connected to the wireless network and I can't find anything out of place. I unplugged my wireless router and tv and restarted but no change. I'm at a loss as to what to do. Ideas?

I noticed the same thing the other day, was this removed in an update?
Also, how often are other people still having issues with random resets?
I had that happen for the first time this morning after having the TV for about 50 days. A possible clue to the underlying issue here is that it was on an HDMI input that I had not been using until last night when I hooked up my new gaming HTPC to it. I wonder if this issue could be port specific or due to a buggy input switch, as my TV had been fine up until today. Also, the reset happened not long after turning the set on and everything seemed okay for the next 10 minutes after it happen until I turned it off, which seems similar to reports earlier in this thread.
Edited by Travis Grasser - 12/20/12 at 10:34am
post #1080 of 2218
Quote:
Originally Posted by mr eko View Post

I'm using the Sony 46" HX850.

For some reason when I turned on the tv today all the streaming options (Netflix, Hulu, Amazon etc.) under "Internet Content" are missing, the only option remaining is "Internet Video". The other problem I see is that the "Sony Entertainment Network" option is also missing from the menu. Everything was working fine when I shut off the tv last night. The tv is connected to the wireless network and I can't find anything out of place. I unplugged my wireless router and tv and restarted but no change. I'm at a loss as to what to do. Ideas?

I had this happen once too. I had to hit refresh internet apps or something like that and it redownloaded them. Hopefully they can work all of this out with firmware updates.
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