Thought I would share my story of the recently purchased 55HX850 I'm having replaced. I had a Sony KDS-60A3000 rear projection tv that developed the dreaded optical block failure a few months ago. After some research, I learned this was a widespread problem that Sony was actually sued over and they decided to extend the warranty on the tv until July of 2011. Btw, the tv came out in 2007. Mine was well past the warranty period but I called Sony Listens and they offered me an exchange/upgrade at a discounted price. The two models offered were of the lower end and didn't interest me at all. I asked if the 55HX850 was availble for this program and it was. I got the 55HX850 at a great price and it was delivered at the end of November.
I love this tv and the picture quality it can produce. I hate to say it but my eyes prefer a picture that pops with a little more saturation in my colors, deeper blacks that crush some detail and a bright picture. Not vivid i promise but a good medium between cinema and vivid. I can share my settings later if anyone is interested. My wife and I began to notice a blueish green rectangle box on the bottom left panel while watching 3D. It wasn't very noticeable at first, but once we saw it, we saw it almost all the time while watching 3D. I remember reading on here that someone noticed a similar issue on the tv but not enough people have said anything to make me think its normal.
I called Sony Listens yesterday and went through every support level they had and finally ended up taking a picture of the issue and emailing their top level support. I've attached the picture for you guys to see. My Gaming PC is hooked up to the tv with 3D enabled. It was the best way for my camera to pick up the problem. The gentleman saw it and said he would have someone call me back. Before we got off the phone I explained that I did not want a repair done on this tv. I bought a new tv and that's what I should get. Not a tv that came with a manufacturers defect that requires a repair. He said he understands and would have someone call me back in the next business day.
I received an email later that evening from Sony support stating that I need to call for the recent status on my tv. I called the number and spoke with customer support and they informed me I would be receiving a replacement tv that was re-certified that may or may not have some minor cosmetic damage and I would have to ship the other tv back with a return label they send. She then asked, "Do you accept this offer?" Which I replied with "Absolutley not." Lol. I stated my case and said how unfair it is for me as a consumer to buy a new tv that came with a defect and then expect me to accept a re-certified tv with minor cosmetic damage. I flat out asked her, do you honestly think that sounds fair? She was honest and said no. She then said she would call me back in a few minutes. She called back and said a new tv will be sent and when they bring the new tv, they will also help load up the defective tv and ship back to Sony. I of course accepted that offer.
Sorry for the long winded story but I thought I should share with you guys. If anyone else is having this issue and has decided to live with it, don't. Sony has done a great job of working with me so far even if I have to pry it out of them a little bit. Their customer service has been great and I plan on sticking with them for a while. Samsung did not give me this kind of support when I had issues with the D8000 and ES8000 tv.
Anyways, I would like to know if anyone else is having this issue and see how widespread it is. I can't figure out if its a firmware issue that could be fixed with an update or if its a hardware issue and only a select few can see it. The best way to find it is on a white background in 3d. We really noticed it during Arthur Christmas because of all the snow. I hope I don't have any issues with my replacement because other than the 3D problem, my tv was perfect. No banding, clouding and very minor flashlighting in the corners but that's mainly due to my backlight settings.