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Official Panasonic VT50 owners thread - Page 395

post #11821 of 13477
I can certainly understand where youre coming from but it sounds like you handled it pretty poorly too.
post #11822 of 13477
How can u say I handled it poorly when I spoke to several people at panny including higher ups and they all told me they could not do anything for me,I called them a bunch so don't talk when you haven't walked in my shoes cause if it was you you would singing a diffrent tune.
post #11823 of 13477
Im not saying its your fault or anything. I said I understand why you feel the way you do. But sometimes its not who you talk to or how often but how you talk to them. But one thing for sure I would not have gotten it repaired and then expected them to reimburse me. If they told you they were gonna replace it you have to push the issue but be polite and ALWAYS get names. Its amazing how much better you can get treated if you ask peoples names and hold them accountable. But whatever the case may be its no excuse for the way that you were treated.
post #11824 of 13477
I was very polite to all the reps,believe me and I documented everything but like I said before they all told me they could do nothing for me,I called almost everyday the past few months with no resolution.I hope no one else goes through what I went through with Panasonic.
post #11825 of 13477
Quote:
Originally Posted by brianhowes View Post

Yup. BB just left a week ago from my house and did the one input (Blue-ray) and copied that inputs settings to all my other inputs. Then locked them all the one mode he configured, Cinema.

He was here maybe 40 mins. Took him longer to get everything setup than it took to calibrate. I'm still reading everybody's reviews to decide to drop another $400 on a pro-job.

That is consistent with what I have heard. Thank you for your input.

I will be dropping 400 on a Gregg calibration in October and skip the freebie from BB.
post #11826 of 13477
Hello Folks,

Desperately seeking some help here. My 55" VT50 just died on me yesterday. It refuses to power on ... I tried it with multiple power outlets ... I just hear a faintly audible click and then it powers itself off within a few seconds. Has this happened with anyone else here before? I have set an appointment with Panasonic next week. I bought this set in early Feb .. what can I hope for?
post #11827 of 13477
Quote:
Originally Posted by TheRedHope View Post

Hello Folks,

Desperately seeking some help here. My 55" VT50 just died on me yesterday. It refuses to power on ... I tried it with multiple power outlets ... I just hear a faintly audible click and then it powers itself off within a few seconds. Has this happened with anyone else here before? I have set an appointment with Panasonic next week. I bought this set in early Feb .. what can I hope for?

I have no answers for you but I ask if you can please post the result of your visit with Panasonic and what the problem is/was.
post #11828 of 13477
Quote:
Originally Posted by brianhowes View Post


Yup. BB just left a week ago from my house and did the one input (Blue-ray) and copied that inputs settings to all my other inputs. Then locked them all the one mode he configured, Cinema.

He was here maybe 40 mins. Took him longer to get everything setup than it took to calibrate. I'm still reading everybody's reviews to decide to drop another $400 on a pro-job.
I've added a link to your BB calibration remarks in the flat panel (top of post number two) lists that are linked in the signature area at the bottom of my post. Thank for posting. smile.gif
post #11829 of 13477
Quote:
Originally Posted by TheRedHope View Post

Hello Folks,

Desperately seeking some help here. My 55" VT50 just died on me yesterday. It refuses to power on ... I tried it with multiple power outlets ... I just hear a faintly audible click and then it powers itself off within a few seconds. Has this happened with anyone else here before? I have set an appointment with Panasonic next week. I bought this set in early Feb .. what can I hope for?
There's a good chance your repair will go well. It sounds like the set is protecting itself from an electrical problem on one of it's boards. If so, and if they have the board, it's a simple swap.
post #11830 of 13477
At best buy and wondering how to check the panel hours on the 65vt50.

Thanks
post #11831 of 13477
Quote:
Originally Posted by leroyjr1 View Post

At best buy and wondering how to check the panel hours on the 65vt50.

Thanks
You have to get into the service menu. I cant remember exactly. Do a search of the thread. It has been posted several times.
Or Google it.
post #11832 of 13477
I'm on my iPhone at best buy so can't do a search till I get home. Wanted to know as I was already here debating on with tv to get.

Thanks
post #11833 of 13477
Quote:
Originally Posted by leroyjr1 View Post

I'm on my iPhone at best buy so can't do a search till I get home. Wanted to know as I was already here debating on with tv to get.

Thanks
No one at BB knows how to get into the service menu and check the hours?
post #11834 of 13477
Quote:
Originally Posted by leroyjr1 View Post

At best buy and wondering how to check the panel hours on the 65vt50.

Thanks
http://www.avsforum.com/t/1408338/official-panasonic-vt50-owners-thread/11010#post_23080260
post #11835 of 13477
Here are my responses to gadgtfreek's questions shown in bold...(chart removed)
Cheers,
Paul Kile

Quote:
Originally Posted by gadgtfreek View Post

Now that Im not on my phone, lemme ask some questions:

What mode did he leave you with for watching, Custom? Yes, he supposedly did the calibration and entered it on the Custom mode. I remember the contrast ended up at 88% and the brightness at 58%, but these were not locked. I discovered today these somehow defaulted back to 100% and 50% respectively.

What are the settings you can see in the tv menu? I can access all the usual modes, there are no ISF Fixed values like those in your photo above.

What exactly did he use for signal generation, and what was the model meter if you know? He used a Sencore Color Pro analyzer (that is what was listed on the report).

If Custom was used, he normally would have adjusted the items in the Pro menu to accurately control gamma/grayscale and color. If he did Cinema or THX, he would have entered the Service Menu and adjusted grayscale that way. Do you know if he went into the service menu? Its easy to tell if he did in case you arent sure, there would have been a small blue menu in the upper left corner where he would have adjusted gains, etc... I do believe I saw that, along with the white balance rectangle that showed up in the center of the screen.

As far as one or two inputs, if you told two inputs you should have held him to it if that was the case. There is not necessarily the need to fully calibrate the second input, be if thats what you paid for he should have carried the settings over for you and checked things out.

Like I said above, Id like to see what charts he left you with.
I'm not saying you dont have a good case, Id just like to know more before the guy gets called out.

Edited by Paul Kile - 4/22/13 at 6:08am
post #11836 of 13477
Quote:
Originally Posted by Paul Kile View Post

You should fix that post so that it is clear that you added something to it. That calibration report is pathetic imo. Theres practically nothing there.
post #11837 of 13477
Yeah, that report is pretty poor. I'd call over there andlet the person in change they are riping folks off at $400. Its also poor that he did not answer your questions truthfully.
post #11838 of 13477
Quote:
Originally Posted by Paul Kile View Post

Here are my responses to gadgtfreek's questions shown in bold...
Cheers,
Paul Kile

If you paid by credit card I would immediately call them and file a dispute.
post #11839 of 13477
Going back to the hdmi cable discussion for a minute. I have some "old school" hdmi cables from monoprice, they are the super thick ones. I know over time these cables will put significant pressure on my hdmi ports. How difficult is it to fix the ports? I ask because i have a sammy plasma, in addition to my v50, and all the hdmi ports are dead. 1 component input is also dead. How can i fix them?
post #11840 of 13477
Quote:
Originally Posted by smjbh5 View Post

Going back to the hdmi cable discussion for a minute. I have some "old school" hdmi cables from monoprice, they are the super thick ones. I know over time these cables will put significant pressure on my hdmi ports. How difficult is it to fix the ports? I ask because i have a sammy plasma, in addition to my v50, and all the hdmi ports are dead. 1 component input is also dead. How can i fix them?
It requires an input board replacement.
post #11841 of 13477
Quote:
Originally Posted by smjbh5 View Post

Going back to the hdmi cable discussion for a minute. I have some "old school" hdmi cables from monoprice, they are the super thick ones. I know over time these cables will put significant pressure on my hdmi ports. How difficult is it to fix the ports? I ask because i have a sammy plasma, in addition to my v50, and all the hdmi ports are dead. 1 component input is also dead. How can i fix them?

Sorry to hear of your troubles. I hope others read your post, and consider switching to the Redmere cables, or even non Redmere, but ultra thin type HDMI cables. I switched over all mine just for this reason, and did a few non redmere thin ones for a non powered switch as well.

Lots of great info on these here:

http://www.avsforum.com/t/1417609/monoprice-redmere-hdmi-cables
post #11842 of 13477
One reason I left Monoprice a couple of years ago and went to media bridge, and now BJC. Cables wereto bulky .
post #11843 of 13477
How many actual failures have occurred with the normal, bulkier HDMI cables? But if one wants to do it for piece of mind, that's fine.
post #11844 of 13477
Quote:
Originally Posted by htwaits View Post

It requires an input board replacement.
How much do those run? I have 1 component input that still works. I might just get a component switch and some component/hdmi adaptors. If the board needs replacement, wouldnt all the inputs be dead?
post #11845 of 13477
Quote:
Originally Posted by fookoo_2010 View Post

How many actual failures have occurred with the normal, bulkier HDMI cables? But if one wants to do it for piece of mind, that's fine.
There's no way to count. wink.gif

In our setups I've always used 28 AWG cables from Monoprice without problems. Counting other family members, that's five setups. None of these setups are the kind where the cables are being moved once they are connected.

Right now I'm testing 36 AWG cables in short lengths (1.5' and 3') in my own rack for that peace of mind you mentioned. They seem to be working. wink.gif

There are users who have had handshake problems that have been cured by relieving stress on HDMI cables with better placement or cable locks. There have also been a few reports of damaged HDMI connections, but as I recall they involved extra tight fits (Monster) and rough handling.
post #11846 of 13477
Quote:
Originally Posted by smjbh5 View Post

Quote:
Originally Posted by htwaits View Post

It requires an input board replacement.
How much do those run? I have 1 component input that still works. I might just get a component switch and some component/hdmi adaptors. If the board needs replacement, wouldnt all the inputs be dead?
I don't know.
post #11847 of 13477
Quote:
Originally Posted by htwaits View Post

I don't know.

This will give you an idea.
http://www.ebay.com/sch/i.html?_trksid=p2050601.m570.l1313.TR0.TRC0&_nkw=samsung+plasma+input+board&_sacat=0&_from=R40
post #11848 of 13477
Quote:
Originally Posted by fookoo_2010 View Post

How many actual failures have occurred with the normal, bulkier HDMI cables? But if one wants to do it for piece of mind, that's fine.

One "tug", perhaps from another cable, or moving a component, and you'll find out how fragile the internal ports really are, and the cost to repair.
post #11849 of 13477
Quote:
Originally Posted by fookoo_2010 View Post

How many actual failures have occurred with the normal, bulkier HDMI cables? But if one wants to do it for piece of mind, that's fine.
Very very few would be my guess. As long as youre not unhooking/hooking them all the time. I cant see just the shear weight of an HDMI cable causing the port to fail over time. If the cable was too short or you had it at some kind of extreme angle possibly but that wouldnt be due to the weight of the cable. It would be due to a poor install. Im not saying its impossible but....
post #11850 of 13477
Quote:
Originally Posted by Bond 007 View Post

Quote:
Originally Posted by fookoo_2010 View Post

How many actual failures have occurred with the normal, bulkier HDMI cables? But if one wants to do it for piece of mind, that's fine.
Very very few would be my guess. As long as youre not unhooking/hooking them all the time. I cant see just the shear weight of an HDMI cable causing the port to fail over time. If the cable was too short or you had it at some kind of extreme angle possibly but that wouldnt be due to the weight of the cable. It would be due to a poor install. Im not saying its impossible but....
I use my patented "squeeze" method to remove all home theater type cables from their connectors.

It's not just destruction of a fragile input port that can be a problem. The combination of a heavy stiff cable with a slightly loose connection, can result in HDMI handshake errors which require retransmission of the handshake. That in turn can cause short blackouts on the screen, among other things. None of this would have ever been a problem if the movie industry had specified positive lock connectors.

The very first suggestion that should be made when strange picture quality issues come up is to check all HDMI connections in the signal path from the source to the display. It's worked for years. biggrin.gif
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