Lately there have been quite a lot of posts in scattered throughout the LG LM owner’s threads with respect to the TruMotion feature missing from the 47” and 55” LM sets. This feature is present on the 65” LM sets however.
In an effort to consolidate and make the most up-to-date information available, I felt it might be appreciated if a dedicated thread was started.
After a barrage of Facebook posts on LG USA & LG Canada’s Facebook page, private messages between myself and the LG Canada Facebook Moderator, and phone calls to the 1-800 number, I was finally able to connect with LG Canada’s HE Training Support Manager. I was a little unsure if the conversation would turn out to be about as helpful as the 1-800 support (sarcasm), but to my surprise, the conversation was very helpful and satisfied my question by acknowledging this issue is in fact due to an oversight. Apparently, just before I called him back, he had received a communication from LG Korea who now officially acknowledge this problem with the first run of 47 & 55 LM series sets. It is classified as a "known issue" now.
The LG Rep had opened up a few factory fresh models from their warehouse this morning and confirmed the feature does exist on the batch shipping currently. They have a newer version of firmware installed which brings TruMotion control to the menu. Seeing as his findings at the warehouse were completely contradictory to my complaint, he then decided to drop by a retail store to investigate with a demo. There were no 55LM's on display, but there was a 47LM and after testing, it was confirmed undeniably this set did not have TruMotion.
Conclusion: It’s just a matter of time now until the first batch has TruMotion installed via software update. Not only did the gentleman who I spoke with know his stuff, but he gave deadlines and clear expectations of when we can expect an update – “By the end of May, if not sooner”. He suggested we keep checking as it could become available any day now.
In short, here are the highlights and specific details from the conversation:
1. If you buy a 47" or 55" with a May serial number the feature will exist. They come with a newer version of the firmware which includes the TruMotion settings.
2. If you have a TV older than late Apr/May (Mine has an early Apr serial number) a web released update will be available no later than the end of May.
3. There is no need to worry about hardware compatibility. The newest batch and first are hardware identical. The problem is simply a software oversight and resolved with the update.
I hope this helps. If you’re at all like me, you love this set! I’m looking forward to being able to tweak the dejudder settings and TruMotion processing.
Edited by Brecklington - 6/26/12 at 8:16pm