Yes I saw it was back on Amazon at 120Hz again, as is the TC-L47E50 and TC-L55E50 at 120 Hz.
That prompted to contact Panasonic via chat to get the truth. As with the earlier post by
As with RajeshM’s Post # 91 attempt to get the true refresh rate from Panasonic, I contacted Panasonic today and given useless information.
Customer says: Can you please advise the refresh rate for theTC-L42E50 TV. I recently purchased it from Amazon and listed as 120Hz. Then they changed it to 60Hz, now it is back to 120Hz.
Agent Travian C. says: The refresh rate for this unit is 60Hz
Customer says: Can you advise where that is listed in your literature.
Customer says: Not only Amazon has it listed at 120, but other vendors as well.
Agent Travian C. sends: http://service.us.panasonic.com/OPERMANPDF/TCL42E50.PDF
Agent Travian C. says: Page 18 of manual: http://service.us.panasonic.com/OPERMANPDF/TCL42E50.PDF
Agent Travian C. says: "Power Source AC: 110 - 127 V, 60 Hz"
Customer says: I have that manual, nowhere is the refresh rate listed.
Agent Travian C. says: Page 18 of manual at the top
Customer says: That is wrong that is not the refresh rate but rather the electrical input, has nothing to do with refresh rate.
Agent Travian C. says: Both information (power supply and refresh rate) is listed under the subheading "Power Source"
Customer says: Sorry I see I'm getting nowhere here, I'll take this up with Amazon.
Agent Travian C. says: Sorry for the inconvenience caused.
Agent Travian C. says: Thank you for visiting. Please contact us at anytime.
I then called Amazon CS, I explained I need to know the actual refresh rate and questioned why it keeps changing.
I was transferred to the appropriate department, explained in detail and the person seemed genuinely concerned.
I also advised him people are posting at the Amazon recent posts they too are confused of what the actual refresh rate is.
I was told to hold and would get back to me shortly while he checks it out. Spent 40 minutes on hold and never got back to me once.
The frustration continues.