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The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ - Page 146

post #4351 of 10468
Quote:
Originally Posted by batpig View Post

Dude, just turn the freaking volume up!
The 3313 has MUCH more power than that old Sony. Don't confuse the number on the volume display with "power", the volume dial is just calibrated differently. 50% on the volume is WAY below half way in terms of actual power usage. Also be aware that this news receiver likely has much less distortion, so even when you crank it up it will be "cleaner" which will make it sound less "loud" at the same SPL. But first, turn the sucker up!

To be honest, I've owned several receivers over the years and I never had to turn them up past 50% for them to ROCK. The 125wpc (rated) of the Denon vs the 90wpc (rated) of the Sony is about a 40% increase in power, it is surprising to have to turn it up that far... It is without a doubt "cleaner" than the Sony.
My wife woke up, and I did turn it up....75 ~ 80....it came alive.
Given past experience it just didn't seem right....

Thanks all....
post #4352 of 10468
I tried changing the HDMI Deep Colour option but now I've got the same issue with my WDTV Media player that's connected in another hdmi port.

Is the unit faulty or is it worth buying a new hdmi cable and testing the connection from the TV to amp?
post #4353 of 10468
Quote:
Originally Posted by ceh383 View Post

Quote:
Originally Posted by batpig View Post

Dude, just turn the freaking volume up!
The 3313 has MUCH more power than that old Sony. Don't confuse the number on the volume display with "power", the volume dial is just calibrated differently. 50% on the volume is WAY below half way in terms of actual power usage. Also be aware that this news receiver likely has much less distortion, so even when you crank it up it will be "cleaner" which will make it sound less "loud" at the same SPL. But first, turn the sucker up!

To be honest, I've owned several receivers over the years and I never had to turn them up past 50% for them to ROCK. The 125wpc (rated) of the Denon vs the 90wpc (rated) of the Sony is about a 40% increase in power, it is surprising to have to turn it up that far... It is without a doubt "cleaner" than the Sony.
My wife woke up, and I did turn it up....75 ~ 80....it came alive.
Given past experience it just didn't seem right....

Thanks all....

go into the menu settings.. and change the volume to the -db scale...

its does not really have 125 wpc channel.... i own it and know ... its more like a 95 wpc at best..

it does have pre outs so you can hook up an amp if you really want clean undistorted power at reference level
than way you really can hear some SONIC NIRVANA EH bat big LOL...

some people around here like to critize alot but run inferior equipment themselves.. maybe they need a job...

enjoy the new avr..
post #4354 of 10468
Quote:
Originally Posted by MMakoto View Post

Hi, does anybody know How to reset the remote control from the 3313? I have a rather strange problem; I've programmed the remote to control my sammy tv, the on/off works, but every time I press on from the avr remote-it turns on fine, but after like 10 seconds or so, the avr source switches to "tv audio ", so I need to press my intended source again, rather annoying I'd say. Thanks in advance

Anynet+ on the TV is doing this so set it to OFF.

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_E5
post #4355 of 10468
Quote:
Originally Posted by El1te View Post

I tried changing the HDMI Deep Colour option but now I've got the same issue with my WDTV Media player that's connected in another hdmi port.
Is the unit faulty or is it worth buying a new hdmi cable and testing the connection from the TV to amp?

Try replacing the HDMI cables ensuring you are using "High Speed" cables. Forum sponsor Monoprice is a good source for low cost ($5) quality cables.
post #4356 of 10468
Quote:
Originally Posted by davidh44 View Post

Correct on the chain. No issue if Xbox is connected direct to TV. Turning off the 1913, waiting a bit, and turning it back on does fix the issue. Not sure if there's a setting I can change or if my 1913 is defective.
That would shut off your TV though, right? Mine just shows the LG 'cube' No Signal logo when the xbox video feed quits.

Try resetting the xBox as well as "unplugging" the 1913.
post #4357 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Try replacing the HDMI cables ensuring you are using "High Speed" cables. Forum sponsor Monoprice is a good source for low cost ($5) quality cables.

Tried about 5 different high speed cables now and it still happens, reset the TV to factory defaults aswell but no luck. I only purchased the amp yesterday and it replaced an onkyo 414 that I initially purchased but I changed it as I wanted to switch to a 7.1 system and there was no such issue on the 414. Is it worth just getting a replacement?
post #4358 of 10468
Try connecting the WDTV to EVERY HDMI input to see if one works better than another, otherwise if it's easy enough to swap out, then do so.
post #4359 of 10468
Hi, im resonably new to amps so ill start by asking a few questions with my current setup and problems

1. Ive just set my amp up with my panasonic tv, ive done a basic connection to get me going, ive plugged my centre, 2 fronts, 2 suround speakers and sub in, also ran 2 speakers from another room into suround back and ive plugged my blu-ray, apple tv, foxtel and ps3 into my TV and just ran an optical out of my tv into the TV AUDIO IN into my amp and a hdmi from my amp to my tv.

Now my 1st Question is, what do i gain out of plugging my devices straight into my amp and watching my media thru the amp, does it increase, decrease or do you get the same picture quality? I assume you would get better sound?

2nd Question, how do i set up my zone 2 that i plugged into suround rear speakers? Ive tried a few things, but i just cant seem to get them to work. Ive done a tone test and sound does come out.
post #4360 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Try connecting the WDTV to EVERY HDMI input to see if one works better than another, otherwise if it's easy enough to swap out, then do so.

Just tried this mate, same problem unfortunately.

I've even reset the HDMI HDCP and the same problem occurs
post #4361 of 10468
Quote:
Originally Posted by ozzy bob View Post

Hi, im resonably new to amps so ill start by asking a few questions with my current setup and problems
1. Ive just set my amp up with my panasonic tv, ive done a basic connection to get me going, ive plugged my centre, 2 fronts, 2 suround speakers and sub in, also ran 2 speakers from another room into suround back and ive plugged my blu-ray, apple tv, foxtel and ps3 into my TV and just ran an optical out of my tv into the TV AUDIO IN into my amp and a hdmi from my amp to my tv.
Now my 1st Question is, what do i gain out of plugging my devices straight into my amp and watching my media thru the amp, does it increase, decrease or do you get the same picture quality? I assume you would get better sound?
2nd Question, how do i set up my zone 2 that i plugged into suround rear speakers? Ive tried a few things, but i just cant seem to get them to work. Ive done a tone test and sound does come out.

Welcome to AVS Forum. smile.gif

This thread covers all (7) Denon XX13 models so it would help to identify which model you are using in order to provide better assistance. Also suggest you review posts #3-6 in this thread as well for some general helpful information.

1. Connecting your devices to the AVR allows you to use the AVR as the sole source switcher rather than having to change the video input on the TV and the audio input on the AVR. You also will get better audio quality connecting directly to the AVR as the optical out on your TV is likely only passing stereo 2.0 audio. You may or may not get better video quaity as that really depends on whether your TV does a better job than the video chip in the AVR.

2. By default, the AVR defaults the "Surr Back/Amp Assign" speaker posts to Zone 2 so you simply have to turn Zone 2 ON with the remote and select a source. Note however, that only network audio, USB, and external devices with "analog" (ie. red/white RCA) cable connections will pass to Zone 2 (ie. no HDMI or optical). With your current optical out from the TV, none of those sources would pass to Zone 2. So in addition to connecting the source HDMI cables to the AVR, also connect a red/white RCA cable set as well for those sources you want to pass to Zone 2.

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_M
Edited by jdsmoothie - 1/1/13 at 3:05am
post #4362 of 10468
Quote:
Originally Posted by El1te View Post

Just tried this mate, same problem unfortunately.
I've even reset the HDMI HDCP and the same problem occurs

Well .. something obviously changed as you indicated this issue did not present originally. Did you change anything on the WDTV? Otherwise, it would seem that exchanging the AVR is your next step. frown.gif
post #4363 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Well .. something obviously changed as you indicated this issue did not present originally. Did you change anything on the WDTV? Otherwise, it would seem that exchanging the AVR is your next step. frown.gif

Nothing changed on the WDTV, I think I'll be calling my retailer in an hours time when they open up and go and get an exchanged set.

Thanks for your help jdsmoothie, appreciated. Will keep you guys updated on what happens

Happy New Year
post #4364 of 10468
Quote:
Originally Posted by lparsons21 View Post

Glad to hear you got it going.
But I was referring to setting the Denon's video output resolution to 1080p which is what I had to do to settle mine down.
Now I'll see how this all works with the Sony BDP-S790 3D BluRay player, and Mitsi 73742 RPT tv... smile.gif

Aha, I was a little out of it, as it was a couple of hours into the new year here at Aus. I assume you are implying the following be set. Video/Output Settings ->
- Video Conversion -> ON
- i/p Scaler -> HDMI
- Resolution (HDMI) -> 1080p
- Video Mode settings allows only for -> Auto/Game/Movie (left this as Auto) - not sure if the options differ between models.

Anyway I went back to be the BDP to baseline original problem settings Deep Colour Output --> Auto (as opposed to OFF as recommended by jdsmoothie), BDP 'HDMI Video Format' --> Automatic (also tested 1080p), then went back to the TV HDMI1 - same problem, no video. So config on TV HDMI1 needs Deep Colour Output --> OFF, but for TV HDMI 2 & 3 it doesn't matter. I intend to do a full compare of settings to see where this problem lies, regardless thanks again for your input smile.gif
post #4365 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Welcome to AVS Forum. smile.gif
This thread covers all (7) Denon XX13 models so it would help to identify which model you are using in order to provide better assistance. Also suggest you review posts #3-6 in this thread as well for some general helpful information.
1. Connecting your devices to the AVR allows you to use the AVR as the sole source switcher rather than having to change the video input on the TV and the audio input on the AVR. You also will get better audio quality connecting directly to the AVR as the optical out on your TV is likely only passing stereo 2.0 audio. You may or may not get better video quaity as that really depends on whether your TV does a better job than the video chip in the AVR.
2. By default, the AVR defaults the "Surr Back/Amp Assign" speaker posts to Zone 2 so you simply have to turn Zone 2 ON with the remote and select a source. Note however, that only network audio, USB, and external devices with "analog" (ie. red/white RCA) cable connections will pass to Zone 2 (ie. no HDMI or optical). With your current optical out from the TV, none of those sources would pass to Zone 2. So in addition to connecting the source HDMI cables to the AVR, also connect a red/white RCA cable set as well for those sources you want to pass to Zone 2.
http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_M
Thanks for taking your time to reply, your answers saved me a hell of a lot of frustration, I was trying for ages to get sound from optical to zone 2.
P.S my amp is AVR-3313
And because I have the optical going out of my tv I don't need to change the amp input every time I change tv input, but i need to way up if it's worth plugging all my devices into the amp and fix up my universal remote, so thanks for your thorough explanation

And if I plugged my Apple tv into the amp will the amp fix the slight picture stutter I'm currently getting with it being plugged straight into my tv??????
post #4366 of 10468
Intermittent Video Drop Outs with Blu-Ray Player - SOLVED.
Quote:
Originally Posted by jdsmoothie 
Make sure the "Deep Color Output" setting on the PS3 is set to OFF.

Quote:
Originally Posted by kelton325 View Post

Does this apply to Sony Blu-Ray players as well? I am getting the blank screen intermittently but assumed it was my long hdmi run/extender.
Quote:
Originally Posted by jdsmoothie 
Yup ... any brand/model as I have noted in the Troubleshooting section of post #3 below ...
http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L18


Made Deep Color Output = Off change and appears to have corrected my issue with video blinking in & out during Blu-Ray watching and menu surfing on the Sony Blu-Ray settings.

jdsmoothie - thanks for the tip!!!
post #4367 of 10468
Thanks for posting back with the results. Enjoy. smile.gif
post #4368 of 10468
Warranty question. I've located a dealer for the 3313, new not refurbished, delivered for $858. To my knowledge, they are not a Denon authorized dealer. Another authorized dealer that had a price of $950 delivered, stated that the unit would have no warranty if I purchased from a non-authorized dealer. I've searched Denon's web site, and can find nothing that negates the warranty as long as I buy a new, sealed, never opened unit. Nothing is specified about where I buy it. Yes, they do have a list of on line dealers, but nothing states that I have to use them. Does it really matter where I buy the unit? Am I missing something, here?
post #4369 of 10468
First note that Denon has a list of both authorized on-line as well as authorized brick and mortar store resellers ....

http://usa.denon.com/us/support/pages/warranty.aspx

... and as noted in the top of their warranty (below) the unit must be purchased from an "authorized" reseller otherwise the warranty is not valid.



Some unauthorized resellers will sell a 3rd party extended warranty, although in some cases that to will be invalid as it may require a valid mfr's warranty to be in force.
post #4370 of 10468
Thank you for the warranty heading. But, the warranty information provided by your link is a little contradictory. Here's the link information:

TO OUR VALUED CONSUMERS:

"For a list of authorized online dealers, please go to our website. We recommend that you buy from our authorized sites as they receive "factory fresh" product directly from us as well as training and other support so we can ensure the integrity of the product and their knowledge of the product performance. We can not ensure such an experience at other sites and, if the product is altered in any way, it will void the warranty." To view our complete warranty please choose New or Refurbished product. To check to see if your dealer is an authorized dealer click here or if in doubt, call DENON Electronics at (201) 762-6665.

'Recommend' does not mean that you have to. And if you do, the only way that's stated to void the warranty is if the unit is altered. I'll call Denon tomorrow just to clarify and repost. Thanks for your help.
post #4371 of 10468
What is the deal with my receiver. Some days it will connect to the network, and some days it wont. Yesterday I listened to Spotify through my network for a few hours and everything was fine. Today, it will not connect at all. I've tried unplugging it for a few minutes and that hasnt helped. I've called tech support and all they say is to do the network reset, which does nothing. I even sent it in for service a few weeks ago and it came back last week saying everything checked out to OK. So what in the hell is wrong with this thing. It's been like this since I've owned it and it's very frustrating. When I push a button for internet radio, i want to hear music and not just see the display say "connecting".

Also, some mornings when I turn it on it seems to me in some kind of protection mode because it will not turn on at all. I have to unplug it and plug it right back in to be able to turn it on.

Any ideas or suggestions, besides throwing it out the window? Because I'm about to that point.
post #4372 of 10468
Quote:
Originally Posted by raaj View Post

I just got my refurb AVR-3313CI yesterday, and have been having the most horrible series of issues trying to set it up and update its firmware.
First off, the initial setup went off without a hitch, and I am able to listen to internet radio, get notices of firmware updates available, etc.
Once I start to try and update the receiver, all manners of problems are cropping up.
Initially, the receiver notified me of an available update, but once I chose to start the update process, it could not authenticate with the server. So I exit out of the update process, and then tried again after a while. Now the receiver estimated that the update is estimated to take 40 minutes, and started the update process. The receiver went into standby, and the receiver's front panel displayed "Update retry ... Please wait ...". It got stuck there for a couple of hours before I summoned up the courage to try and reset the receiver.
I pressed INFO and BACK buttons simultaneously and pressed the POWER button on the front panel. The receiver display started flash at 1 sec intervals and I let go of the buttons. The receiver then restarted itself, and immediately went into the same "Update retry ... Please wait ..." loop. Cursing my decision to bother with refurb gear, I repeated the reset trick as before, only to have the receiver go back into the Update Retry state.
Now I read somewhere that it could help to reset network state and the microprocessor in one go, by powering on while holding the UP and DOWN arrow keys on the front panel. Did the same trick, and after the display flashing for a couple of seconds, I released the buttons and the receiver restarted itself, and out of the 'Update Retry" loop.
WELL, now I had to redo my Audyssey calibration again and saved the configuration file to my laptop before I tried the firmware update shenanigans again.
This morning, I summoned up my courage once again, and started the firmware update process. I got the notification of an update available, so I accepted the prompt to start the process, got past the authentication stage, and was greeted with the estimate that the update process could take 40 mins. I started the process, and the receiver said "Contacting the server ..." and stood there for about nervous 5mins before it started the actual update. It said "DSP .. 39 mins, Updating xx %" and got through that stage in about an hour or so.
Now, another stage of update got kicked off, saying "GUI ... 3min, Updating xx%" and then the minute counter decreased from 3 to 2 to 1 minutes, and to my surprise, it the estimate inched back up to 3 minutes. It kept flashing "Updating -> -> ->" and the minute counter now goes in a loop of 03min ... 02min ... 01min ... 03min ... 02min ... 01min ... 03min ... etc. Now the receiver has been sitting at this update for more than 3 hours now.
I am afraid to reset the receiver for the fear of bricking it.
Anyone with a similar experience, please let me know what you did. This is extremely frustrating, and Denon support is closed till after the New Year. mad.gifmad.gifmad.gif

Quote:
Originally Posted by onelochevy View Post

What is the deal with my receiver. Some days it will connect to the network, and some days it wont. Yesterday I listened to Spotify through my network for a few hours and everything was fine. Today, it will not connect at all. I've tried unplugging it for a few minutes and that hasnt helped. I've called tech support and all they say is to do the network reset, which does nothing. I even sent it in for service a few weeks ago and it came back last week saying everything checked out to OK. So what in the hell is wrong with this thing. It's been like this since I've owned it and it's very frustrating. When I push a button for internet radio, i want to hear music and not just see the display say "connecting".
Also, some mornings when I turn it on it seems to me in some kind of protection mode because it will not turn on at all. I have to unplug it and plug it right back in to be able to turn it on.
Any ideas or suggestions, besides throwing it out the window? Because I'm about to that point.

I have been dealing with the same network gremlins as you are, as detailed in my post from yesterday quoted above. Now my receiver has been "updating the GUI" as part of the firmware update, going on for close to 24 hours now. mad.gifmad.gif The blasted Denon support number was shut off early yesterday and won't open back till 01/02. I will let this crap go on till tomorrow when the support line opens and I can give them an earful. Meanwhile, I'm back, hooked up to my trusted Marantz SR5001 this dog of a Denon was meant to replace. rolleyes.gif


[I'm waiting for a new TV stand to come in in the next couple of weeks, after that order had been cancelled as out of stock by two separate vendors on Amazon. eek.gifeek.gif Happy New Year !! rolleyes.gifsmile.gif]
post #4373 of 10468
Denon support wont be much help. Network reset. If that dont work, theyll have you send it in for service.
post #4374 of 10468
New 1713, all hooked up, having airplay issues. I have searched google and this thread and can't find a solution.

When playing music through the iphone or ipad the airplay icon shows the denon 1713 as a choice, but will not allow me to select it. Airplay works fine with the apple tv selection, but when selecting the denon there is a short pause, and then music just resumes playing on the iphone instead of switching over to the receiver. I have tried switching the avr to different sources but it does not seem to matter if it is on FM, network , cable/sat or otherwise. The frustrating part is that is was working this morning, and not now. I may have changed a setting but I am stumped. Any advice?

Forget it, now it is working again even though I didn't change anything.
Edited by elmorage - 1/1/13 at 1:18pm
post #4375 of 10468
Do these models allow you to display the volume on screen when using hdmi? I'm looking at the 1713 or 2113.

My 591 can not do this :-(

Sent from my SAMSUNG-SGH-T769 using Tapatalk 2
post #4376 of 10468
1713 does display volume on the tv, you can choose 0-98, or -79db to +18db
post #4377 of 10468
Question about the remote for the 2113CI

I had the 1613 for one week, and yesterday I packed it up and went to Best Buy to grab a 2113 off the shelf. I really needed the component-in connections I decided after all...

Anyhow, now after searching the User Manual and the internet, it seems the new models don't come with remotes that can control your AV sources...as I found out today here:
Changes to remotes:
--- Remotes are unique to each model (i.e., no extraneous buttons for features only offered on higher model)
--- Remotes (except for 3313ci) no longer control other devices (a good change considering how bad they were at this before!)
--- Remotes add an [INFO] button which calls up current status info (surround mode, input, etc) on the TV screen
--- Remotes add an [OPTION] button (calls up on-the-fly options, mostly for network & USB sources)
--- Remotes no longer have [CH LEVEL] button (see below for more info)

So, just to be absolutely sure, I can't program this Denon remote to control my Tivo and Apple TV - is that correct?

TIA -

Cindy
post #4378 of 10468
^^^

That's correct. The new remote is to control only the Denon receiver.
post #4379 of 10468
Quote:
Originally Posted by clev1 View Post

Thank you for the warranty heading. But, the warranty information provided by your link is a little contradictory.

It's real simple really. If you buy from an unauthorized reseller you will have no warranty with Denon. This is normal across industries and should come as no surprise. If a valid warranty is a concern the smart move would be paying the $100.00 difference. From the warranty:


Edited by praz - 1/1/13 at 5:26pm
post #4380 of 10468
Quote:
Originally Posted by elmorage View Post

1713 does display volume on the tv, you can choose 0-98, or -79db to +18db

Awesome thanks!

Sent from my SAMSUNG-SGH-T769 using Tapatalk 2
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