The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ - Page 218

Just did it on my 3313 and it worked flawlessly. About 4 days ago...

Anyone had any dealings with Denon directly? I'm getting a bit of a run around from Paul's TV... It's past the 30 day return window even though I only opened it on Saturday and their installation guys were here on Sunday setting up the TV they also sold me so they knew I just opened my defective AVR-2113ci.

I called Denon and they gave me a claim # to give to Paul's ... But that was on Monday night. I was told Id get a call back within a day. When I called today I was told it was past the 30 days....to which I told my story and told that I was promised a resolution. I was told I'd get a call back tonight. I'm not holding my breath.

I might just have to call Amex and let them fight it, sadly. But the worst part is... This was the receiver I really wanted. And now I'm not sure what do to.

how is this a runaround? The return policy states "return or exchange within 30 days of date of purchase" not 30 days from the time the item was put into service? Send it to Denon under the normal warranty.

Just that they said they'd be able to do something, and from a customer service perspective I hope they will. And it's been like 41 days. Honestly I don't feel I should have to send a brand new piece of electronics in for repair and be without it for weeks/months.

But that's why I asked up top what people's experience has been dealing directly with Denon. If its not too bad I'll try it. Otherwise I'll go through Amex and get a refund and buy a product that works.

By manual I presume you mean the Audyssey FAQ/101 Guide linked in my sig. I have suggested to the author to add the caveat of not having a subwoofer in the setup.

As noted in the Owner's manual, you must use a PC (or other device) to first "register" for an account using the Activation code displayed on your AVR.

Firmware changelog information is listed in post #6 of this thread.

Hey all I have a 1913 hooked up to a panasonic st50, question is... Is there anyway to output sound to tv speakers and HT at the same time. Had a yamaha at first and it's menu had an option to output to tv and HT simultaneously and the denon doesn't. Anything I can do? My girl doesn't like the HT and def would never figure out how to get into the menu to switch it. Would be nice if she could just turn the tv up and turn the reciever down. Thanks!

Nope, however, you would likely be much better served connecting the cable/sat box HDMI directly to the TV with optical from the box to the AVR. That way she doesn't have to turn on the AVR to watch TV and you can when you do.

I like to use the video features on the avr. I bump the contrast a notch and use the enhancer to increase sharpness. Because these two features really don't do much on the set itself. (Turn the contrast to 100 and it's still dim and turn the sharpness to 100 and see no difference between that and zero)

Then she can use the HDMI Standby pass through feature in which the cable/sat box audio/video is passed through the AVR while in Standby to the TV. Set HDMI Control to ON (p. 105) and the Standby Source (p. 106) to CBL/SAT (or whatever source name you're using for the cable/sat box).

I'm having the issue where the AVR-2113 switches to TV Audio after about 5 secs on being turned on with the TV (switching from HDMI-1 TiVo - where it was when it was powered off).

As far as I could see from searching, there's a couple of ways to fix it. Hide TV Audio from the available inputs. Sure, this works but it is a pain when I need to go to TV Audio to use Amazon, Hulu, or AllShare on my Samsung TV.

The other suggestion was to disable HDMI Control. But, when I do this, I don't seem to get any sound out of my Smart TV functions like Amazon or AllShare until I turn it back on.

So, is there any other way to keep my AVR from swtiching to TV Audio after powering on (there is no signal coming into it - I unplugged the cable connection from the TV to see if it would help but it didn't)?

The AVR is switching because you have HDMI-CEC enabled on the TV to use ARC,

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_E5

The latter.

Hey, I have a 3313 CI for about a week by now. Its my first receiver and if Im pretty near it (like 30 centimenteres) I can smell some hot plastic, is it normal? It's not really overheating, it's heat is what seems to be pretty normal...

Other than that I have a question about the sticker beneath the volume knob. How am I supposed to remove it? I like it's clean look and the sticker spoils it... and besides it seems like I'm selling it! lol

Just peel it off slow it comes off clean

Hey, thanks! Somehow I missed that solution but had seen the others. I hooked up an optical cable, disabled HDMI-CEC, switched Input for TV Audio to use the optical input and did a bunch of testing to make sure everything was working (been disappointed many times before that some things would work and some wouldn't). But, after these changes, it looks like everything is working as expected (aka hopefully not too complicated for the wife to use it).

Thanks again for your help. Was afraid I was stuck with picking a lesser of two evils.

By the way, if anybody is interested. Bought my 2113ci at Best Buy a couple of weeks ago via a Buy.com price match for $479. Bought in the morning and price was much higher later in the day when I checked.

Well fellow Denonites...it's seems trying to get PLIIx Music for the input I have the Mac mini on might be a fantasy. Realistically 2 channel sounds good with my definitive technology towers and HSU 15 inch sub. But I just like the ambient presence the surround mode gives to music. Surely multi channel is too much rear speaker presence. Anyway. Does anyone have PLIIx Music coming from iTunes on a ht computer?

Certainly. .

Thanks Bigg, it does come off easily! Now my Denon looks much better! Thanks!

Anyone else can smell their plastic if near a working receiver?

Hello there, this is my first post as I just got an AVR-1913. I am generally very impressed with it and I have already used this thread many times to help get it all working. Thank you!

I have an annoying handshake issue between the receiver and my older Toshiba 40RV525RZ TV (2009). Sometimes (30%-40%) when turning on the receiver while the TV is on, or when switching input while the TV is on, the video will get a redish or greenish tint. I can fix it by cycling the TV but that gets annoying. I know it has nothing to with my HDMI inputs (DVD and WD LiveHub), because I can easily reproduce the problem when nothing is connected to the HDMI inputs by simply switching from “network” to “Internet Radio” for example. Now for the strange part, if I use an older style HDMI cable, then this never happens but I loose the HDMI-CEC features! I have not been able to find anyone with a similar problem in this thread as most handshake posts have to do with specific HDMI input sources. Any ideas? Maybe this has to do with the older TV (HDMI 1.3), but I have no issues while connecting my HDMI devices directly.

I also have a sound issue when receiving the TV sound through the optical audio cable (no ARC). Every so often (3-4 times per hour) the audio volume will be lowered and then return to normal within a few seconds. Somewhat similar to how the audio is phased in when changing TV channels. Initially I thought it was a signal strength issue, but it seems to happen randomly on all channels. Is there some kind of automatic volume control in the receiver that could cause this?

Question: I can still return the AVR-1913 for a refund. Should I consider the 2113 or the new e400 to see if it fixes the handshake issue? I suspect the 2113 has a newer video chip as it supports 4K and I have noticed a lot more handshake issue posts for the 1913. Do you think it is worth trying one of those models or should I just live with it and hope it goes away when I replace the TV one day?

I havent noticed any particular smell. As compared to the previous (returned) Yamaha, which did have a certain smell that I've considered rather normal for a new receiver (and it should dissapear in a few days, at most 1-2 weeks) - this Denon 2113 didnt bother me at all smell-wise.

Still, mine tends to get quite hot upon prolonged listening or at high volumes. If you say yours doesnt even get too warm, then I have no idea where that plastic smell might come from.

Ok I've repeated today Audyssey calibration (8 mic position) and the result is the same: overall volume is still decreased, and even the tonality is lowered (as if the low frequencies have been lowered).and somewhat muddied.

Have I done something wrong? When I've started the calibration the dynamic EQ was on and also there was a limit set to -20dB to the volume. Also cinema EQ was on, and Dynamic compression was set to 'low'.

Audyssey ignores all existing personal settings for its measurements and always starts at zero.
The actual measurement positions in relation to the surrounding conditions (seating, surfaces, distances to walls etc) are important for a "good" measurement outcome. Have you checked the Audyssey thread post #1 for what it's important ?

I did that and followed everything.

Thanks for the advice. Nothing I have tried seems to work, including TMT 5. MPC and TMT both say "PCM". The nearest I got to a solution was using VLC, where I at least got standard DTS. By the way, the TMT menu defaults to HDMI connection and primary source when the PC is connected to the AV, both are greyed out, so even with those settings, the status of the AV still only shows PCM.

as far as a Mac as the home theater computer and getting the audio output into 2 channel so the Denon can then mix into the dolby or dts presets, I got this info from a Mac forum and will confirm tonight when I get home.


Open Audio MIDI in the Utilities folder in Applications, select HDMI, and make sure output is set to 2 channel 16 bit and 44.1 kHz. Then close and reopen iTunes and play some music. Your AVR should now allow you to select Dolby ProLogic II Music mode.