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The **OFFICIAL** Denon AVR-XX13 Model Owner's Thread & FAQ - Page 218

post #6511 of 10468
Quote:
Originally Posted by sigma957 View Post

Yesterday I had a notice from my 3313ci appear on the screen that there is a firmware update available. I just updated about a week ago when I first connected the receiver. I haven't have any issues with the previous firmware, but given the problems some people had doing the last update I thought I would check first and see if anyone has tried this latest update or knows what it fixes.

Just did it on my 3313 and it worked flawlessly. About 4 days ago...
post #6512 of 10468
Thread Starter 
Quote:
Originally Posted by scottsoko View Post

Quote:
Originally Posted by scottsoko

trying to run the internet radio via my speakers on my tv.

I have a denon 2313 and i'm trying to get the audio to output to my TV speakers. I've done this already via HDMI for my HDMI inputs but can't figure out how to make this work for non hdmi inputs.

Audio can only be directed to the TV speakers one of two ways .... (1) HDMI Audio Out , and (2) HDMI Standby pass through, both of which require HDMI sources.

Is there any way to route to the the TV speakers via an RCA or other audio out?

Same with sending the airplay audio or pandora, etc.


I can setup it up to function as my zone 2 if that helps...

Why do you want to send all your audio to the TV speakers? Don't you have real speakers? If you don't, why did you buy an AVR?

In theory, yes, you could pipe it out via the Zone 2 or Media Player pre-outs into an analog audio input on the TV.
post #6513 of 10468
Anyone had any dealings with Denon directly? I'm getting a bit of a run around from Paul's TV... It's past the 30 day return window even though I only opened it on Saturday and their installation guys were here on Sunday setting up the TV they also sold me so they knew I just opened my defective AVR-2113ci.

I called Denon and they gave me a claim # to give to Paul's ... But that was on Monday night. I was told Id get a call back within a day. When I called today I was told it was past the 30 days....to which I told my story and told that I was promised a resolution. I was told I'd get a call back tonight. I'm not holding my breath.

I might just have to call Amex and let them fight it, sadly. But the worst part is... This was the receiver I really wanted. And now I'm not sure what do to.
post #6514 of 10468
Quote:
Originally Posted by fmaz View Post

I'm getting a bit of a run around from Paul's TV... It's past the 30 day return window even though I only opened it on Saturday

how is this a runaround? The return policy states "return or exchange within 30 days of date of purchase" not 30 days from the time the item was put into service? Send it to Denon under the normal warranty.
post #6515 of 10468
Quote:
Originally Posted by praz View Post

how is this a runaround? The return policy states "return or exchange within 30 days of date of purchase" not 30 days from the time the item was put into service? Send it to Denon under the normal warranty.

Just that they said they'd be able to do something, and from a customer service perspective I hope they will. And it's been like 41 days. Honestly I don't feel I should have to send a brand new piece of electronics in for repair and be without it for weeks/months.

But that's why I asked up top what people's experience has been dealing directly with Denon. If its not too bad I'll try it. Otherwise I'll go through Amex and get a refund and buy a product that works.
post #6516 of 10468
Quote:
Originally Posted by alexandru27 View Post

@Selden Ball: thanks, so it's good to know not to mess with the front speaker settings made by Audyssey, as long as I dont have a sub - I think that was not covered in the manual.
Actually the manual doesnt even mention 5.0 among the speaker settings it describes - probably assuming nobody (or almost) is making the mistake to not adding a subwoofer to their sound system.

By manual I presume you mean the Audyssey FAQ/101 Guide linked in my sig. I have suggested to the author to add the caveat of not having a subwoofer in the setup.
post #6517 of 10468
Quote:
Originally Posted by bdubyah View Post

How exactly do I get Pandora to work on a 2113CI?

I went to the setup page for it on my PC, found a tab called User Account where I could enter my user and pass, but when I hit "Set", it just sits there connecting. What would I have to do on the receiver to see if it worked?

As noted in the Owner's manual, you must use a PC (or other device) to first "register" for an account using the Activation code displayed on your AVR.
post #6518 of 10468
Quote:
Originally Posted by sigma957 View Post

Yesterday I had a notice from my 3313ci appear on the screen that there is a firmware update available. I just updated about a week ago when I first connected the receiver. I haven't have any issues with the previous firmware, but given the problems some people had doing the last update I thought I would check first and see if anyone has tried this latest update or knows what it fixes.

Firmware changelog information is listed in post #6 of this thread.
post #6519 of 10468
Hey all I have a 1913 hooked up to a panasonic st50, question is... Is there anyway to output sound to tv speakers and HT at the same time. Had a yamaha at first and it's menu had an option to output to tv and HT simultaneously and the denon doesn't. Anything I can do? My girl doesn't like the HT and def would never figure out how to get into the menu to switch it. Would be nice if she could just turn the tv up and turn the reciever down. Thanks!
post #6520 of 10468
Nope, however, you would likely be much better served connecting the cable/sat box HDMI directly to the TV with optical from the box to the AVR. That way she doesn't have to turn on the AVR to watch TV and you can when you do. smile.gif
post #6521 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Nope, however, you would likely be much better served connecting the cable/sat box HDMI directly to the TV with optical from the box to the AVR. That way she doesn't have to turn on the AVR to watch TV and you can when you do. smile.gif

I like to use the video features on the avr. I bump the contrast a notch and use the enhancer to increase sharpness. Because these two features really don't do much on the set itself. (Turn the contrast to 100 and it's still dim and turn the sharpness to 100 and see no difference between that and zero)
post #6522 of 10468
Then she can use the HDMI Standby pass through feature in which the cable/sat box audio/video is passed through the AVR while in Standby to the TV. Set HDMI Control to ON (p. 105) and the Standby Source (p. 106) to CBL/SAT (or whatever source name you're using for the cable/sat box).
post #6523 of 10468
I'm having the issue where the AVR-2113 switches to TV Audio after about 5 secs on being turned on with the TV (switching from HDMI-1 TiVo - where it was when it was powered off).

As far as I could see from searching, there's a couple of ways to fix it. Hide TV Audio from the available inputs. Sure, this works but it is a pain when I need to go to TV Audio to use Amazon, Hulu, or AllShare on my Samsung TV.

The other suggestion was to disable HDMI Control. But, when I do this, I don't seem to get any sound out of my Smart TV functions like Amazon or AllShare until I turn it back on.

So, is there any other way to keep my AVR from swtiching to TV Audio after powering on (there is no signal coming into it - I unplugged the cable connection from the TV to see if it would help but it didn't)?
post #6524 of 10468
Quote:
Originally Posted by jdsmoothie View Post

Then she can use the HDMI Standby pass through feature in which the cable/sat box audio/video is passed through the AVR while in Standby to the TV. Set HDMI Control to ON (p. 105) and the Standby Source (p. 106) to CBL/SAT (or whatever source name you're using for the cable/sat box).[/quot

That's prob what ill roll with, new all these options but was hoping I was missing something or there was a way to use arc from the avr to the tv. But thx for your help. Do you work for denon or just an enthusiast of their gear?
post #6525 of 10468
Quote:
Originally Posted by Monkeydust View Post

I'm having the issue where the AVR-2113 switches to TV Audio after about 5 secs on being turned on with the TV (switching from HDMI-1 TiVo - where it was when it was powered off).

As far as I could see from searching, there's a couple of ways to fix it. Hide TV Audio from the available inputs. Sure, this works but it is a pain when I need to go to TV Audio to use Amazon, Hulu, or AllShare on my Samsung TV.

The other suggestion was to disable HDMI Control. But, when I do this, I don't seem to get any sound out of my Smart TV functions like Amazon or AllShare until I turn it back on.

So, is there any other way to keep my AVR from swtiching to TV Audio after powering on (there is no signal coming into it - I unplugged the cable connection from the TV to see if it would help but it didn't)?

The AVR is switching because you have HDMI-CEC enabled on the TV to use ARC,

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_E5
post #6526 of 10468
Quote:
Originally Posted by biggweeziehd View Post

Quote:
Originally Posted by jdsmoothie View Post

Then she can use the HDMI Standby pass through feature in which the cable/sat box audio/video is passed through the AVR while in Standby to the TV. Set HDMI Control to ON (p. 105) and the Standby Source (p. 106) to CBL/SAT (or whatever source name you're using for the cable/sat box).

That's prob what ill roll with, new all these options but was hoping I was missing something or there was a way to use arc from the avr to the tv. But thx for your help. Do you work for denon or just an enthusiast of their gear?

The latter. smile.gif
post #6527 of 10468
Hey, I have a 3313 CI for about a week by now. Its my first receiver and if Im pretty near it (like 30 centimenteres) I can smell some hot plastic, is it normal? It's not really overheating, it's heat is what seems to be pretty normal...

Other than that I have a question about the sticker beneath the volume knob. How am I supposed to remove it? I like it's clean look and the sticker spoils it... and besides it seems like I'm selling it! lol
post #6528 of 10468
Quote:
Originally Posted by jdsmoothie View Post

The latter. smile.gif

Quote:
Originally Posted by Nachmanowicz View Post

Hey, I have a 3313 CI for about a week by now. Its my first receiver and if Im pretty near it (like 30 centimenteres) I can smell some hot plastic, is it normal? It's not really overheating, it's heat is what seems to be pretty normal...

Other than that I have a question about the sticker beneath the volume knob. How am I supposed to remove it? I like it's clean look and the sticker spoils it... and besides it seems like I'm selling it! lol

Just peel it off slow it comes off clean
post #6529 of 10468
Quote:
Originally Posted by jdsmoothie View Post

The AVR is switching because you have HDMI-CEC enabled on the TV to use ARC,

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_E5
Hey, thanks! Somehow I missed that solution but had seen the others. I hooked up an optical cable, disabled HDMI-CEC, switched Input for TV Audio to use the optical input and did a bunch of testing to make sure everything was working (been disappointed many times before that some things would work and some wouldn't). But, after these changes, it looks like everything is working as expected (aka hopefully not too complicated for the wife to use it).

Thanks again for your help. Was afraid I was stuck with picking a lesser of two evils.

By the way, if anybody is interested. Bought my 2113ci at Best Buy a couple of weeks ago via a Buy.com price match for $479. Bought in the morning and price was much higher later in the day when I checked.
post #6530 of 10468
Well fellow Denonites...it's seems trying to get PLIIx Music for the input I have the Mac mini on might be a fantasy. Realistically 2 channel sounds good with my definitive technology towers and HSU 15 inch sub. But I just like the ambient presence the surround mode gives to music. Surely multi channel is too much rear speaker presence. Anyway. Does anyone have PLIIx Music coming from iTunes on a ht computer?
post #6531 of 10468
Thread Starter 
Look, it has nothing to do with the type of source. The receiver doesn't care if it's a Mac mini or a VCR or a cable box. If it gets a 2ch signal it will let you upmix it however you like. There is nothing inherent to a Mac mini that is incompatible with PLIIx.

Trust me, it's the settings on your computer. Something you are doing is preventing it from sending a stereo signal, instead it is encasing the 2ch audio in a 7.1 PCM output leaving the other 5.1 channels blank. I guarantee you there is a way to change this. It's not a fantasy, it's just you haven't figured it out yet wink.gif

Worst case, while you are working this out, why not stream the music over Airplay from iTunes? Then it will be 2ch for sure.
post #6532 of 10468
Quote:
Originally Posted by batpig View Post

Look, it has nothing to do with the type of source. The receiver doesn't care if it's a Mac mini or a VCR or a cable box. If it gets a 2ch signal it will let you upmix it however you like. There is nothing inherent to a Mac mini that is incompatible with PLIIx.

Trust me, it's the settings on your computer. Something you are doing is preventing it from sending a stereo signal, instead it is encasing the 2ch audio in a 7.1 PCM output leaving the other 5.1 channels blank. I guarantee you there is a way to change this. It's not a fantasy, it's just you haven't figured it out yet wink.gif

Worst case, while you are working this out, why not stream the music over Airplay from iTunes? Then it will be 2ch for sure.

Certainly. tongue.gif.
post #6533 of 10468
Thanks Bigg, it does come off easily! Now my Denon looks much better! Thanks!

Anyone else can smell their plastic if near a working receiver?
post #6534 of 10468
Hello there, this is my first post as I just got an AVR-1913. I am generally very impressed with it and I have already used this thread many times to help get it all working. Thank you!

I have an annoying handshake issue between the receiver and my older Toshiba 40RV525RZ TV (2009). Sometimes (30%-40%) when turning on the receiver while the TV is on, or when switching input while the TV is on, the video will get a redish or greenish tint. I can fix it by cycling the TV but that gets annoying. I know it has nothing to with my HDMI inputs (DVD and WD LiveHub), because I can easily reproduce the problem when nothing is connected to the HDMI inputs by simply switching from “network” to “Internet Radio” for example. Now for the strange part, if I use an older style HDMI cable, then this never happens but I loose the HDMI-CEC features! I have not been able to find anyone with a similar problem in this thread as most handshake posts have to do with specific HDMI input sources. Any ideas? Maybe this has to do with the older TV (HDMI 1.3), but I have no issues while connecting my HDMI devices directly.

I also have a sound issue when receiving the TV sound through the optical audio cable (no ARC). Every so often (3-4 times per hour) the audio volume will be lowered and then return to normal within a few seconds. Somewhat similar to how the audio is phased in when changing TV channels. Initially I thought it was a signal strength issue, but it seems to happen randomly on all channels. Is there some kind of automatic volume control in the receiver that could cause this?

Question: I can still return the AVR-1913 for a refund. Should I consider the 2113 or the new e400 to see if it fixes the handshake issue? I suspect the 2113 has a newer video chip as it supports 4K and I have noticed a lot more handshake issue posts for the 1913. Do you think it is worth trying one of those models or should I just live with it and hope it goes away when I replace the TV one day?
post #6535 of 10468
Quote:
Originally Posted by Nachmanowicz View Post

Thanks Bigg, it does come off easily! Now my Denon looks much better! Thanks!

Anyone else can smell their plastic if near a working receiver?

I havent noticed any particular smell. As compared to the previous (returned) Yamaha, which did have a certain smell that I've considered rather normal for a new receiver (and it should dissapear in a few days, at most 1-2 weeks) - this Denon 2113 didnt bother me at all smell-wise.

Still, mine tends to get quite hot upon prolonged listening or at high volumes. If you say yours doesnt even get too warm, then I have no idea where that plastic smell might come from.
post #6536 of 10468
Ok I've repeated today Audyssey calibration (8 mic position) and the result is the same: overall volume is still decreased, and even the tonality is lowered (as if the low frequencies have been lowered).and somewhat muddied.

Have I done something wrong? When I've started the calibration the dynamic EQ was on and also there was a limit set to -20dB to the volume. Also cinema EQ was on, and Dynamic compression was set to 'low'.
post #6537 of 10468
Audyssey ignores all existing personal settings for its measurements and always starts at zero.
The actual measurement positions in relation to the surrounding conditions (seating, surfaces, distances to walls etc) are important for a "good" measurement outcome. Have you checked the Audyssey thread post #1 for what it's important ?
post #6538 of 10468
Quote:
Originally Posted by gurkey View Post

Audyssey ignores all existing personal settings for its measurements and always starts at zero.
The actual measurement positions in relation to the surrounding conditions (seating, surfaces, distances to walls etc) are important for a "good" measurement outcome. Have you checked the Audyssey thread post #1 for what it's important ?

I did that and followed everything.
post #6539 of 10468
Quote:
Originally Posted by sigma957 View Post

I'm not sure what video card and software player you use, but when I connected my HTPC to my 3313 receiver, initially I could only get plain DTS sound (the receiver said "DTS Surround") no matter what I did. For bitstreaming HD audio, Arcsoft TMT has an audio option for "Primary audio only", but I could never get that option show up. After some reading in the HTPC forum, I uninstalled and re-installed the ATI HDMI driver (actually I used the Realtek HDMI driver, but I don't know if that matters). Then I uninstalled and re-installed TMT, and suddenly the "Primary audio only" option appeared in TMT and the receiver now says "DTS-HD Master".

Like batpig said, HTPCs can be kind of tricky. I think drivers and programs tend to check device capabilities once and then sometimes stick to those settings even after you change the components to which they are connected. Hope this helps.

Thanks for the advice. Nothing I have tried seems to work, including TMT 5. MPC and TMT both say "PCM". The nearest I got to a solution was using VLC, where I at least got standard DTS. By the way, the TMT menu defaults to HDMI connection and primary source when the PC is connected to the AV, both are greyed out, so even with those settings, the status of the AV still only shows PCM.
post #6540 of 10468
as far as a Mac as the home theater computer and getting the audio output into 2 channel so the Denon can then mix into the dolby or dts presets, I got this info from a Mac forum and will confirm tonight when I get home. smile.gif


Open Audio MIDI in the Utilities folder in Applications, select HDMI, and make sure output is set to 2 channel 16 bit and 44.1 kHz. Then close and reopen iTunes and play some music. Your AVR should now allow you to select Dolby ProLogic II Music mode.
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